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http://dx.doi.org/10.15683/kosdi.2020.09.30.526

A Study on the Service Design for the Improvement of Living Service in the Temporary Residential Facilities for the Victims  

Kim, Chang Ryong (Department of Service Design Convergence, Sungkyunkwan University)
Kim, Jung Woo (Department of Service Design Convergence, Sungkyunkwan University)
Publication Information
Journal of the Society of Disaster Information / v.16, no.3, 2020 , pp. 526-541 More about this Journal
Abstract
Purpose: The purpose of this paper is to identify and analyze the needs and complaints of the victims through the service design methodology and provide customized living services in indoor temporary residential facilities that can improve them. Method: The paper proceeded on the double diamond process. In the discovery phase, prior research analysis and surveys identified the needs and complaints of the victims. In the definition phase, persona and scenario were used to further clarify the problems of living service for indoor temporary residential facilities. In the development phase, wrote a service blueprint and found a section where problems occur during the service delivery process. In the delivery phase, compared the improved service with the existing service and proposed improvement plan. Result: Proposed service solutions that can improve privacy guarantee service, senior care service, and meal and laundry service problems. Conclusion: The proposed improvements are considered to provide improved living services in indoor temporary residential facilities.
Keywords
Customized Temporary Residential Facility for the Disaster Victims; Service Design for the Disaster Victims; Service Design Process; Living Service; Disaster;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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