• Title/Summary/Keyword: 이용객서비스

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Effects of Purchasing Factors through Social-commerce of Beauty Service on the Consumer Satisfaction and the Repurchasing Intention (소셜커머스를 통한 뷰티서비스 구매요인이 고객만족과 재구매 의도에 미치는 영향)

  • Hong, Soo-Nam;Lee, Han-Joo
    • Journal of Internet Computing and Services
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    • v.15 no.6
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    • pp.133-144
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    • 2014
  • As the Internet and smartphones prevail, this study investigated the purchasing factors of a new beauty marketing method, the social commerce, and verified the relationship of such purchasing factors to consumer satisfaction and repurchasing intentions. In order to verify the validity of purchasing factors, five sub-factors, such as service, price, interaction, convenience, and interest were classified, while consumer satisfaction and repurchasing intentions are grouped into one factor, using data about 20-39 years old. According to results of this study, purchasing factors in the beauty service markets through social commerce that had effects on the consumer satisfaction were price, service, convenience, and interest, but no relationship was found with interaction. We can predict that consumers buy not based on community activities among buyers or purchasing comments of others, but rather his/her own subjective thoughts and opinions about the services. As the result of repurchasing intention according to purchasing factors, affecting sub-factors were price, service, and convenience. Repurchasing intention is an positive response that reflects satisfactions. Since low price, satisfaction on the service, and convenience for busy modern people should be met, repurchasing intentions are not affected by interest, but rather systematic and professional service. Also, higher satisfaction on service raises repurchasing intention. In this study, it is clear that not only purchasing factors through social-commerce effect the satisfaction and the repurchasing intention, but also consumer satisfaction mediates partly purchasing factors and the repurchasing intention. And as sub-factors of purchasing factors, price, service, or convenience are more important to the consumer satisfaction than community or replies activities. Thus differentiated and professional customer service, the establishment and enhancement of trendy marketing should improve long term repurchasing intentions. This will lead to the increasing revenue of personal-shop and the developments of beauty markets, so strengthening product sourcing and promotion suitable for mobile shoppers are essential.

A Study on the Distribution Characteristics of the Small Village Wetlands in Mountainous Rural Area - Case on Geumsan-gun, Chungnam - (산지 읍면지역 소규모 마을습지 분포 특성 연구 - 충남 금산군을 사례로 -)

  • Park, Mi-Ok;Seo, Joo-Young;Yang, Seung-Bin;Koo, Bon-Hak
    • Journal of the Korean Institute of Landscape Architecture
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    • v.47 no.6
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    • pp.37-44
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    • 2019
  • This study was conducted to identify the distribution characteristics of small village wetlands in Geumsan County, an inland mountain zone, and comparing with Seocheon County, a coastal plain area with different ecological environment characteristics. Using Arc-GIS (v10.1) the village wetland code was extracted to derive the possible location of the village wetland, and the final distribution of the village was obtained by performing indoor judging work based on satellite images, aerial photographs, topographical maps, Korea Land Information System (KLIS), land use level, land cover degree (division), and land use status by local surveying and indoor analyzing. Although Geumsan County (576.66km2) is more than 60% larger than Seocheon County (358.04km2), 607 villages in Geumsan County and 570 villages in Seocheon County are capable of making similar levels of 106.5% of wetlands, but only a fraction of those in Seocheon County were found to be 67.6%. The density of the village wetlands was much lower than that of Seocheon County, a coastal plain area, because there were many mountainous areas in Geumsan County, and most of the wetlands temporarily created for water supply were removed during the analysis phase of the Jeongsa Image, so the actual wetlands of the village were judged to be only two-thirds different from those of Seocheon County.

The Behavior Analysis of Exhibition Visitors using Data Mining Technique at the KIDS & EDU EXPO for Children (유아교육 박람회에서 데이터마이닝 기법을 이용한 전시 관람 행동 패턴 분석)

  • Jung, Min-Kyu;Kim, Hyea-Kyeong;Choi, Il-Young;Lee, Kyoung-Jun;Kim, Jae-Kyeong
    • Journal of Intelligence and Information Systems
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    • v.17 no.2
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    • pp.77-96
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    • 2011
  • An exhibition is defined as market events for specific duration to present exhibitors' main products to business or private visitors, and it plays a key role as effective marketing channels. As the importance of exhibition is getting more and more, domestic exhibition industry has achieved such a great quantitative growth. But, In contrast to the quantitative growth of domestic exhibition industry, the qualitative growth of Exhibition has not achieved competent growth. In order to improve the quality of exhibition, we need to understand the preference or behavior characteristics of visitors and to increase the level of visitors' attention and satisfaction through the understanding of visitors. So, in this paper, we used the observation survey method which is a kind of field research to understand visitors and collect the real data for the analysis of behavior pattern. And this research proposed the following methodology framework consisting of three steps. First step is to select a suitable exhibition to apply for our method. Second step is to implement the observation survey method. And we collect the real data for further analysis. In this paper, we conducted the observation survey method to obtain the real data of the KIDS & EDU EXPO for Children in SETEC. Our methodology was conducted on 160 visitors and 78 booths from November 4th to 6th in 2010. And, the last step is to analyze the record data through observation. In this step, we analyze the feature of exhibition using Demographic Characteristics collected by observation survey method at first. And then we analyze the individual booth features by the records of visited booth. Through the analysis of individual booth features, we can figure out what kind of events attract the attention of visitors and what kind of marketing activities affect the behavior pattern of visitors. But, since previous research considered only individual features influenced by exhibition, the research about the correlation among features is not performed much. So, in this research, additional analysis is carried out to supplement the existing research with data mining techniques. And we analyze the relation among booths using data mining techniques to know behavior patterns of visitors. Among data mining techniques, we make use of two data mining techniques, such as clustering analysis and ARM(Association Rule Mining) analysis. In clustering analysis, we use K-means algorithm to figure out the correlation among booths. Through data mining techniques, we figure out that there are two important features to affect visitors' behavior patterns in exhibition. One is the geographical features of booths. The other is the exhibit contents of booths. Those features are considered when the organizer of exhibition plans next exhibition. Therefore, the results of our analysis are expected to provide guideline to understanding visitors and some valuable insights for the exhibition from the earlier phases of exhibition planning. Also, this research would be a good way to increase the quality of visitor satisfaction. Visitors' movement paths, booth location, and distances between each booth are considered to plan next exhibition in advance. This research was conducted at the KIDS & EDU EXPO for Children in SETEC(Seoul Trade Exhibition & Convention), but it has some constraints to be applied directly to other exhibitions. Also, the results were derived from a limited number of data samples. In order to obtain more accurate and reliable results, it is necessary to conduct more experiments based on larger data samples and exhibitions on a variety of genres.

A Spatial Structure of Agglomeration Pattern Near High-Speed Rail Station of Korea and Japan (한국과 일본 고속철도역 주변 집적 공간구조에 대한 관측 연구)

  • KIM, Kyung-Taek;KIM, Jung-Hoon
    • Journal of the Korean Association of Geographic Information Studies
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    • v.21 no.4
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    • pp.14-25
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    • 2018
  • The operation of high-speed rail (HSR) has an effect on the agglomeration economies, and the impact is shown as a relocation of individual firm and worker to where business activity can be maximized. The proximity to the HSR station could be considered as a core district to maximize the industrial benefit through the HSR network. From this perspective, this study considers the agglomeration effect of HSR within the HSR station-area and analyzed the agglomerated spatial pattern through hotspot analysis by service industry in the cases of Korea and Japan using GIS. This study analyzed the service industry within 1km distance from 8 HSR stations of Korea and 4 Kyushu Shinkansen stations of Japan. The results suggest that the hotspot patterns are observed in the service industry within 1km distance from the HSR station of Korea and Japan, except for two HSR stations of Gupo station and Kagoshima-Chuo station. Leisure, amusement, association, and other specific service industries could be affected by HSR passengers and knowledge-spillovers through HSR station. Therefore, the observed hotspot districts near the HSR station-area could explain an agglomeration pattern of the service industry through a closeness to the HSR station. Further, we could expect that the impact of HSR affects the service industry, and the impact could attract business activities of the service-area to maximize their benefit from HSR travelers. With the result, it is required to build up a supportive policy to maximize the HSR's impact on the service industry when considering the HSR station-area development.

Analysis and Estimation of Food and Beverage Sales at Incheon Int'l Airport by ARIMA-Intervention Time Series Model (ARIMA-Intervention 시계열 모형을 이용한 인천국제공항 식음료 매출 분석 및 추정 연구)

  • Yoon, Han-Young;Park, Sung-Sik
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.2
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    • pp.458-468
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    • 2019
  • This research attempted to estimate monthly sales of food and beverage at the passenger terminal of Incheon int'l airport from June of 2015 to December 2020. This paper used ARIMA-Intervention model which can estimate the change of the sales amount suggesting the predicted monthly food and beverage sales revenue. The intervention variable was travel-ban policy against south Korea from P.R. China since July 2016 to December 2017 due to THAAD in south Korea. According to ARIMA, it was found normal predicted sales amount showed the slow growth increase rate until 2020 due to the effect of intervened variable. However, the monthly food sales in July and August 2019 was 20.3 and 21.2 billion KRW respectively. Each amount would increase even more in 2020 and the amount would increase to 21.4 and 22.1 billion KRW. The sales amount in 2019 would be 7.7 and 8.1 billion KRW and climb up 7.9 and 8.2 billion KRW in 2020. It was expected LCC passengers tend to spend more money for F&B at airport due to no meal or drink service of LCC or the paid-in meal and beverage service of LCC. The growth of sales of food and beverate will be accompanied with the growth of LCC according to estimated data.

Suggestion for Mobile Tourism Information Supply System' Using RTLS and 2D Barcode (RTLS와 2D 바코드를 응용한 모바일 관광정보 제공 시스템의 구현 방안)

  • Yang, Sung-Soo;Huh, Hyang-Jin;Park, Si-Sa;Jo, Tae-Joong
    • The Journal of the Korea Contents Association
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    • v.7 no.9
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    • pp.81-88
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    • 2007
  • Having been speed development of information delivery using the mobile phone, it is generalization. The Mobile has one of the importance for their information searcher as tool. It is widely recognized that tourism information can be defined as useful and reliable reference which significantly influence the traveler' decision-making. This paper presents pioneer and ongoing study of the method for the pinpionting mobile tourism information system with RTLS, 2D Barcode and mobile phone itself. And, this paper relief that benefit and influence of TCO a view on the business administration points.

Study on the Tourism Information System using UCC (UCC를 이용한 관광정보시스템 연구)

  • Yang, Sung-Soo;Huh, Hyang-Jin;Choi, Byung-Kil;Park, Si-Sa
    • The Journal of the Korea Contents Association
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    • v.7 no.2
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    • pp.230-236
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    • 2007
  • It is widely recognized that tourism information can be defined as useful and reliable reference which significantly influences the traveler's decision making. As the tourism organizations with online network, along with information system offer an array of information to the public, the passengers more frequently seek and search needed information via internet. However, currently existing tourism contents are mainly designed for suppliers, being viewed by customers perspective, those contents do not reflect the clients inquiries and needs. With the advent of consumer based technology and favorable environment, current tourism-related web sites show some changes from tourism suppliers to User-Created Contents(UCC). The major purpose of this research is to identify the tourism contents provided by both supplier and tourists themselves. Additionally, this paper also indicates research issues for further study.

Route Selection in the Network of Public Transportation using the GA and the GIS (유전자 알고리즘과 GIS를 이용한 대중교통 경로선택에 관한 연구)

  • 전철민
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.21 no.4
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    • pp.323-330
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    • 2003
  • GIS-based applications for route guidance are increasingly developed recently, but most of them are for self$.$driven cars. Although some of them are intended for public transportation, they show limitations in dealing with time constraints problems taken place in transfer areas. Developing a public transportation guidance system requires the fallowing aspects: (i) people may change transportation means not only within the same type but also among different modes such as between buses and subways, and (ii) the system should take into account the time taken in transfer from one mode to the other. This study suggests the framework for developing a public transportation guidance system that generates optimized paths in the transportation network of mixed means including buses, subways and other modes. For this study, the Genetic Algorithms are used to find the best routes that take into account transfer time and other service-time constraints. The method for constructing the data structure in the GIS was also suggested.

An Exploratory Study on Foreign Inbound Tourist in the Tourism Industry: expenditure, satisfaction, and intention to revisit (관광산업에서 국가별 외래관광객에 대한 탐색적 연구: 지출비용 대비 영역 만족도, 재방문의도)

  • Kang, Sora;Bang, Jounghae;Kim, Min Sun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.9
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    • pp.315-321
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    • 2017
  • This study investigated the problems of the tourism industry mostly focusing on the Chinese market and proposed strategic orientations by analyzing the inbound tourists from various countries. The study analyzed the relationships among satisfactions and expenditures of shopping, food, transportation, accommodation and intention to revisit for the inbound tourists in Korea and explored the differences in the relationships across the countries. The study results were analyzed via structural equation modeling (SEM) using AMOS with the data for inbound tourists in 2015. The results are summarized as follows. First, for Japanese tourists, the expenditures of accommodation, shopping and transportation were significantly related to their satisfaction, respectively, while for Chinese tourists, all the expenditures were significantly related to satisfaction in all areas. Expenditures of shopping and food for Southeast Asian tourists, of accommodation and shopping for North American tourists, and of shopping and transportation for European tourists had significant effects on satisfactions. Second, for Japanese tourists, shopping, food, and transportation satisfactions were significantly related to intention to revisit, while for North American and European tourists, all satisfactions but transportation satisfaction were significantly related to intention to revisit. The study results reveal the need to develop new products for various reasons of visit Korea for various countries and that our government will have to determine and solve the problems and meet the demands from the inbound tourists from various countries in terms of shopping and transportation.

A basic study on the solution to Traffic indigestion at the high-demand season in the vicinity of Mokpo port with Arena (Arena를 이용한 성수기 목포항 인근의 교통체화 현상 해결방안에 관한 기초적 연구)

  • Jang Jeong-Ae;Noh Chang-kyun
    • Proceedings of KOSOMES biannual meeting
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    • 2004.05b
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    • pp.43-48
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    • 2004
  • The development of the traffic system has brought relative reduction in aspect of the cost and time distance on the geographical space. SOC(social overhead capital), an express highway and railroad, has a great and absolute effect on the prosperity of community, As Mokpo is one of the community under the influence q West costal highway express and KTX(Korea Train Express), the number of the tourists visiting city of port like Mokpo has increasing gradually, especially at the high-demand season(in Summer). But the coastal passenger boot can't be capable of customers arriving at the port. As a result of this situation, the 'balking' occurs. No 'balking', means the jam of road. In this thesis, by understanding the concept and property of ARENA and simulating operation of coastal passenger boot at Mokpo port, intends to analyze the truth of 'balking' and finds an effective operation method of coastal passenger boot for the solution to the traffic jam. The solution to the jam in the vicinity of port of Mokpo, which try to develop tourism package commodity now, will present the effect of qualitative analysis in giving an opportunity of economic growth of the community, Mokpo.

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