• Proceedings of the Korean Association for Survey Research Conference
• /
• 2000.11a
• /
• pp.7-19
• /
• 2000

Much effort has been made to reliably measure customer satisfaction in the industry. Considering different ways of measuring and indexing satisfaction, the research on customer satisfaction warrants further development. We examined the major customer satisfaction indices along with the prior research stream of satisfaction, focusing on ACSI (American Customer Satisfaction Index). We, then, presented the empirical results of customer satisfaction model, using the data collected toward some public services provided by Seoul Metropolitan Government-owned businesses, which implied the usefulness of ACSI model. Finally, we discussed the study findings and limitations.

• Journal of the Korean Society of Costume
• /
• v.41
• /
• pp.107-116
• /
• 1998

본 연구의 목적은 의복 스타일 선호에 신체만족도가 미치는 영향을 규명하는 것이다. 조사대상은 미국 여대생으로 177부의 설문지를 자료분석에 사용하였다. 신체만족도는 신체 5 부위 (얼굴, 상체, 하체, 신장, 체중) 각각에 대해 측정되었고 의복스타일 선호는 의복이 몸에 타이트하게 끼는 정도에 대한 선호, 어두운 색상에 대한 선호, 허리, 힙(hips), 가슴(bust), 목(neck), 다리에 강조점을 두는 의복에 대한 선호로 측정되었다. 결과로 특정 부위에 대한 신체만족도는 그 부위에 관련된 의복스타일 선호와 관계가 있었다. 예로 응답자가 체중부위에 만족하면 할수록 몸에 타이트하게 끼는 의복과 밝은 색상의 의복, 허리와 힙을 강조한 의복을 선호하였다. 이성적 행동이론이 이들 결과를 설명하는데 사용되었다.

• The Journal of the Korea Contents Association
• /
• v.9 no.10
• /
• pp.314-327
• /
• 2009

This paper studied the relationship between the quality of perceived service and the consumer satisfaction on IPTV which is on the increase in the number of subscribers as the representative of a convergence service of the communication and broadcasting. Using the measurement tools of five factors such as the perceived service quality, the accommodation of information techniques, the consumer satisfaction, the intention of continuous use and the users' intention to recommend to others, the empirical study on IPTV users was taken. The results showed that the perceived serviced service quality, usefulness and easy access to IPTV have strong effects on the use and the users, intention to recommend to others.

• Korean Journal of Social Welfare
• /
• v.66 no.4
• /
• pp.281-306
• /
• 2014

This paper explores the how the disability type, severeness and economic activeness affects marital satisfaction, and seeks to improve marital satisfaction among disabled by clarifying mediating effects of discriminatory experiences in everyday experiences. This research was done with 3,463 married disabled who were prone to everyday discrimination, among whom were enrolled in research database of Employment Development Institute of Korea Employment Promotion Agency for the Disabled. The research showed positive effects between marital satisfaction and everyday discriminatory experience except for unemployed people and severe among all the disabled type (external disability, sensory disability, mental disability, internal disability), disability severeness (severe and light), and economic activeness (paid workers, self-employed, home-worker, unemployed, not economically active). Also, relationship between disability type, severeness, economical activeness and marital satisfaction was partly mediated through everyday discriminatory experiences. Therefore, active movements to reduce everyday discrimination are strongly advised.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.18 no.10
• /
• pp.432-441
• /
• 2017

The aim of this study was to investigate the relationship among family function, intimacy risk with the opposite sex, and campus life satisfaction among college students. A descriptive study was conducted. Data were collected from May 11, 2017 to May 20, 2017 by using a structured questionnaire. The participants were 180 college students at two colleges in J-city. Data were analyzed using t-test, one way ANOVA, Scheffe test, pearson correlation coefficient, and multiple regression analysis with SPSS 20.0. The mean scores were as follows: family function $3.07{\pm}0.44$(5 points), intimacy risk with the opposite sex $2.03{\pm}0.59$(4 points), and campus life satisfaction $3.20{\pm}0.50$(5 points). There was a significant correlation between the family function, intimacy risk with the opposite sex, and campus life satisfaction variables. Multiple regression analysis showed that factors influencing campus life satisfaction were family communication(${\beta}=0.341$, p=.001) and parental economic activity type(${\beta}=0.161$, p=.007). The explanation power of this regression model was 13.1%. These results of this study indicate that effective campus life satisfaction should be developed by including improvement of family community of family function.

• Journal of Korean Society of Forest Science
• /
• v.108 no.4
• /
• pp.639-644
• /
• 2019

The purpose of this study was to examine the moderating effect of green space satisfaction on the relationship between the perception of air pollution and life satisfaction. To achieve this, the current study employed data from the 2018 Social Survey, and a sample of 37,461 participants was analyzed using moderated multiple regression analysis. Results showed that while greater satisfaction with green spaces improved life satisfaction, a more negative perception of air pollution within the community reduced life satisfaction. It was also found that green space satisfaction moderated the relationship between the perception of air pollution and life satisfaction. In other words, greater satisfaction with green spaces buffered the effect of a negative perception of air pollution on life satisfaction. The results of this study suggest that a green environment should be considered an important resource for preventing reduced life satisfaction, and illustrate that there is a need for developing various strategies for the expansion and improvement of green spaces within communities.

• Journal of Digital Convergence
• /
• v.12 no.10
• /
• pp.73-86
• /
• 2014

The purpose of this study is to investigate factors affecting Korean Baby Boomers' life satisfaction. Using data from Demographic Profiles and Welfare Needs of Middle Aged Persons(2010), this study focuses on whether there is a gender difference in predictors of life satisfaction. Analysis results show that there is a significant variability in predictors of life satisfaction by gender. Couple satisfaction, self-rated health status, and expectations for the standard of living after 10 years were significant for both male and female models. It was noticeable to report that internet use level and monthly household income were unique predictors for male model; spouse parent care burden and parent-child satisfaction were unique predictors for female model. These findings suggest that it is vital for policy planners to take gender differences into account when designing and formulating public policies for Korean Baby Boomer.

• Journal of Digital Convergence
• /
• v.18 no.3
• /
• pp.43-48
• /
• 2020

This study analyzed the level of digital informatization and the level of human relationship satisfaction in the disabled group. The digital informatization level of the disabled refers to the level of smart access, smart capability, and smart utilization. For the sampling of persons with disabilities, the survey was conducted for persons aged 7 to 69 who were registered under the Welfare for Persons with Disabilities Act. Regression analysis utilized SAS 9.3.s through vitalization of local communities, and information education for the disabled is also important. The analysis results are as follows. First, the higher the digital access level of the disabled, the higher the level of interpersonal satisfaction. Second, the higher the digital information capability level of the disabled, the higher the level of interpersonal satisfaction. Third, the higher the level of digital information utilization of the disabled, the higher the level of interpersonal satisfaction. As a result, the higher the digital information level of the disabled, the higher the satisfaction level in the interpersonal relationship of the disabled. In addition, it was found that careful attention and policy review are needed to resolve the digital information gap of the government for the disabled who are marginalized groups. Therefore, it is necessary to provide the expansion of universal services of the marginalized groups including the disabled. In addition, it is important to form a culture in which the community embraces the marginalized class through vitalization of local communities, and information education for the disabled is also important.

• Korean Journal of Social Welfare
• /
• v.66 no.3
• /
• pp.297-319
• /
• 2014

This research seeks to clarify correlationship between satisfaction of visually impaired, hearing impaired and mentally disabled mothers and their burden of raising their children and whether communication between their children mediates their relationship. This research tries to set a standard performing method to alleviate burden of raising children and devise an effective parenting method. The study was done in cooperation with 13 welfare centers for the disabled in the Seoul area, 23 and performed 300 questionnaires were distributed. Hearing impaired person had answered by themselves, and visually impaired were provided with disability aid, by reading the questionnaire to them. 210 responses were collected, and 187 were used for final analysis. Analysis showed that burden of fostering showed a negative correlation between satisfaction as a mother and availability for communication. Moreover, communication with the children were shown to mediate the satisfaction as a parent and burden of raising the children. Thus, the goal is to reduce the burden of fostering for female disabled and increase their satisfaction as a parent as well as enhancing their communicational skills.

• Korean Journal of Social Welfare
• /
• v.36
• /
• pp.147-173
• /
• 1998

The purpose of this study was to investigate the current status and problems of the social service delivery system for women in Korea, and to suggest ways to improve its function. The current social service delivery system in the public sector contains a network of services connected with the Division of Women's Welfare in the Ministry of Health and Social Welfare. This study focused on evaluating the function of the public service delivery system from the perspective of the service providers. A survey of 167 civil officers in charge of women's welfare services in the city.county.district administrations, and 202 women's welfare counselors around the country was conducted in order to evaluate their current duties, effectiveness of services, and problems of the current system Six criteria including integration, continuity, accessibility, adequacy, efforts and professionalism were used for evaluating the effectiveness of the social service delivery system for women. According to the survey, the civil officers and women's counselors gave relatively favorable ratings for their job effectiveness and job satisfaction. However, their duties involving guidance and counseling of prostitute women and operation of women's welfare councils received least favorable evaluation. Moreover, in terms for job satisfaction, these service providers were less satisfied with their working conditions than their relationships with clients or colleagues. In addition, budget and personnel shortages were the most serious problems facing the delivery system Further analysis showed that professionalism and accessibility of the service delivery system had positive impact on job effectiveness while efforts, integration, accessibility and adequacy had positive impact on job satisfaction of the service providers. These findings have potential implications for designing more effective social service delivery system for women.