• Journal of the Korea Convergence Society
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• v.10 no.7
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• pp.325-333
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• 2019

This study was conducted to investigate the factors affecting satisfaction and dissatisfaction of e-learning learner students using Kano model and Timko's customer satisfaction coefficient. The results of the analysis showed that firstly, the students are highly satisfied when it is convenient to learn visually and audibly, when the students can ask questions at any time, and when the professor was interested in the students. Second, the rational criteria and accurate evaluation of grades and assignments were confirmed as factors that should be satisfied. Third, unlike the results of the basic study that the students use e-learning due to the convenience of learning time and learning space and the ease of learning process, it is no longer an attractive factor to use e-learning. The results of this study suggest that it is possible to present effective directions for the development of e-learning education and strategic application of each factor classified by the two-dimensional recognition method.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.4
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• pp.267-291
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• 2021

Due to the global pandemic caused by COVID-19 in 2020, there have been major changes in the education sites. Universities have fully introduced remote learning, which was considered as an auxiliary education, and non-face-to-face classes have become commonplace, and professors and students are making great efforts to adapt to the new educational environment. In order to improve the quality of non-face-to-face lectures amid these changes, it is necessary to study the factors affecting lecture satisfaction. Therefore, This paper presents a new methodology using big data to identify the factors affecting university lecture satisfaction changed before and after COVID-19. We use Topic Modeling method to analyze lecture reviews before and after COVID-19, and identify factors affecting lecture satisfaction. Through this, we suggest the direction for university education to move forward. In addition, we can identify the factors of satisfaction and dissatisfaction of lectures from multiangle by establishing a topic classification model with an F1-score of 0.84 based on KoBERT, a deep learning language model, and further contribute to continuous qualitative improvement of lecture satisfaction.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.4
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• pp.81-92
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• 2022

In this study, interview scripts written in the dropout application was analyzed using BERTopic,, and parental influence, academic adaptation, university dissatisfaction was derived as major topics. An empirical study was conducted through a survey of 199 current students with researchmodel composed of those factors affecting dropout intention. The result shows that parental influence had a negative effect on academic adaptation and university satisfaction. Academic adaptation and university satisfaction had a negative effect on the dropout intention. parental influence did not directly affect the dropout intention, but had an indirect positive effect through academic adaptation and university/major satisfaction. The result shows that university satisfaction and academic adaptation is important factor to lower the dropout intention of students who chose current university by parental influence.