• Journal of Information Management
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• v.43 no.2
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• pp.23-42
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• 2012

This study is to investigate and analyze the service quality and satisfaction perceived by users and librarians of the Foreign Research Information Center (FRIC). The survey results reveal that three groups of in-campus (internal) user group, external user group and interlibrary loan librarian group has highly perceived the service quality and satisfaction of the FRIC. Two user groups have statistically significant different perceptions on the service quality, loyalty, and satisfaction. Internal user group perceived more highly than external user group, in 6 items of satisfaction, 1 item of loyalty, and 7 items of service quality. Structural equation models of satisfaction and loyalty on two user groups were proved to be appropriate. Material factor including success rate of copied text and general physical status of the copy influences significantly on the user satisfaction in both groups.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.1
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• pp.21-42
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• 2020

This study aimed to analyze library anxiety among international users in various aspects and make suggestions for alleviating library anxiety. Subjects were 'international users using the academic library' not only including international students but also including international professors and researchers to analyze library anxiety in various aspects. S university with most international users was selected for the study, and the surveys were distributed. The questionnaires completed by 369 international users were analyzed. The overall average of library anxiety among international users is 2.96, and 'knowledge of the library' appears to be the greatest source of library anxiety among international users. An analysis revealed that variables including status, nationality, library instruction, the reason for using the library, Korean proficiency, and cultural understanding contributed significantly to the library anxiety level. Based on these findings, recommendations for library service, staffing, environment, and resources were made to help alleviate library anxiety.

• Journal of Korean Library and Information Science Society
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• v.51 no.3
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• pp.281-302
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• 2020

This study aims to suggest the ways to improve academic library's services for foreign users. For this purpose, this study analysed foreign user services of the libraries of universities which have more than 1,000 foreign students and also examined the K university library's foreign user services. And this research classified the information services for foreign users into four types, which are multilingual library homepage, multilingual notices, librarian dedicated to foreigners and multilingual user education. This study analysed the information services of a librarian dedicated to foreigners, user education for foreign students, library space for foreigners and specialized programs for foreign users and also examined the user education satisfactory survey of the K university library and conducted in-depth interview with foreign students and faculties of the K university to figure out the effect of foreign user services. As a result, this research suggests 'providing multilingual service through positioning a librarian for foreign users', 'study and research support services through customized user education', 'developing specialized service' and 'supporting extracurricular program by academic library' as the practical ways to improve academic library's services for foreign users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.161-179
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• 2011

This study investigated to understand how the East and the West seek information in terms of their cultural differences. It is designed to explain their cultural differences how they seek particular information when they need it in order to solve a problem in their hands. Survey and simple interview were conducted to compare their differences by sex and ages as well as cultural backgrounds. A total of 72 visitors from 9 countries were randomly selected and participated in this study. The study result shows there are different information seeking behaviors according to their cultural differences. Collected data were analyzed using PASW 18.0.

• Journal of the Korean Society for Railway
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• v.4 no.2
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• pp.13-18
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• 2001

외국에서는 정보통신 기술에 의하여 주도되는 차세대 철도의 개념(concept)을 만드는 검토작업이 진행되고 있다. 이 개념을 사이버 철도(cybernetics rail)라고 칭하며, 그 검토에서는 "복수의 모드(mode)가 유기적으로 제휴한 인터 모들(inter-modal) 수송의 중핵을 철도가 담당하기 위해서는 무엇이 필요한가'를 중심 명제로서 의식하고 있다. 이 글에서는 "인터 모들'과 "이용자 요구(demand)"를 키워드로 하여 외국에서 진행되고 있는 사이버 철도의 검토 내용을 소개한다. (중략)도의 검토 내용을 소개한다. (중략)

• Journal of the Korean Society for information Management
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• v.30 no.3
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• pp.157-181
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• 2013

Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.2
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• pp.69-85
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• 2008

The purpose of this study is to analyze user satisfaction on scholarly journals and document delivery services(DDS) at foreign journal supporting center, which is founded at K University in 2007. The number of 72 users answered the quality of scholarly journals, and 69 users answered for the DDS survey. For the scholarly journal survey, up-to-date, usability, and expertness were asked, and fastness of DDS and easiness of application procedures were asked for the DDS survey. This study reveals that overall users using or visiting foreign journal supporting center are satisfied with the quality of scholarly journals and DDS.

• Journal of Korean Library and Information Science Society
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• v.41 no.4
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• pp.313-332
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• 2010

This study has examined the cause of the library anxiety among foreign students upon visiting college libraries. 131 students were investigated using Library Anxiety Scale (LAS) to analyze the relationship between sex, grade, library use education, frequency of library use, Korean skill and cultural heterogeneity. The result of the LAS showed an average of 2.60 among foreign students, and the anxiety from the "mechanical barrier" was scored the highest. For sex, male students tended to be relatively more anxious than female students on the "accommodation of library" and "knowledge of library." Students who participated in the library use education were less anxious than those who did not, and the more one used library, the less one became anxious. Based on these results, the study proposes the way ahead for resolving library anxiety through library use education and frequency of use.

• Proceedings of the Korean Society for Information Management Conference
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• 1995.08a
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• pp.105-108
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• 1995

본 연구는 이동도서관에서 집중적으로 많이 이용되는 도서의 특성을 조사하고 이용자의 유형을 조사하였다. 본 연구를 통하여 얻은 결론은 도서 대출 분포는 브랫포드의 분산법칙, 지프의 법칙같은 현상이 존재한다는 것이다. 즉, 대출 횟수의 약 80%가 장서의 약 30%이내에서 오며 도서 대출 경향에서 수확 체감 현상이 나타났다. 그리고, 도서의 내용, 출판 후 경과 년수, 대출 경과 일수, 인구학적 특성이 장서의 이용에 영향을 준다. 즉, 아동 도서, 한국 소설, 외국 소설 순으로 많이 대출되며 출판 후 경과년수가 5-6년 이내의 도서가 핵심 도서이며 출판 후 경과년수가 짧은 도서일수록 대출횟수가 많다. 그러나, 아동 도서, 한국 소설, 외국 소설이 대출 횟수는 많지만 도서 이용가치수명은 기타 도서의 1/2에 불과하다. 대출 도서의 대부분(80%)은 6주이내에 최종 대출되며 이용자는 여자가 30, 40대가, 가정주부가, 고졸이상이 많이 이용한다.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.4
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• pp.49-65
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• 2004

University library user's needs and complains are delivered to librarians through the homepage BBS. The purpose of this study is to examine the user's needs and complains in BBS. Twelve domestic university libraries and three foreign university libraries are analyzed. And the result of this study will be useful for developing the library system for end users.