• Proceedings of the Technology Innovation Conference
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• 2005.08a
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• pp.113-137
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• 2005

본 연구는 각 프로세스가 조직에 미치는 상대적 영향을 고려한 조직 전체의 효율성을 평가하고, 조직의 효율성을 개선하기 위하여 조직을 구성하는 여러 프로세스 중에서 어떤 프로세스를 우선적으로 개선해야 하는지를 결정하며, 더 나아가 비효율적인 프로세스를 개선하기 위하여 어떤 프로세스를 벤치마킹해야 하는지를 결정할 수 있는 체계적인 방법을 제공한다. 이를 위하여 본 연구는 다음과 같은 중요한 세 가지 과정을 따른다. 첫째, DEA(data envelopment analysis)의 CCR 모형을 이용하여 프로세스의 투입요소와 산출 요소를 바탕으로 개별 프로세스의 효율성을 평가한다. 둘째, 도출된 개별프로세스의 효율성을 Lovell과 Pastor의 순수 산출요소(또는 투입요소) DEA 모형의 산출요소로 이용하여 서비스 단위 조직 전체의 효율성을 평가한다. 셋째, 앞서 도출된 개별프로세스의 효율성과 서비스 단위 조직의 전체 효율성을 각각 DT(decision tree)의 예측변수와 목표변수로 활용하여 각 서비스 단위 조직의 특성 및 상황에 따라 개선해야 할 프로세스를 선택하는 규칙을 생성한다. 제안한 방법을 통하여 기업은 비효율적 조직과 프로세스를 발견하고 조직의 효율성을 개선하기 위하여 어떤 프로세스를 우선적으로 개선해야 하는지를 결정할 수 있다. 이를 통하여 기업은 오늘날 기업 경쟁력의 핵심인 프로세스를 좀 더 효과적으로 평가 및 관리할 수 있을 것으로 기대된다.

• Journal of Korea Port Economic Association
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• v.29 no.4
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• pp.201-222
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• 2013

The purpose of the present study is to analyze how and to what degree multinational companies organize and operate their supply chains in accordance with the strategic resource of knowledge in their multinational management, and what kind of influence knowledge oriented global supply chain management has on the management performance of multinational corporations. For this purpose, the current research proposed a measurement model to provide specific shape to the concept of knowledge oriented global supply chain management by adopting the knowledge creation process proposed by Nonaka (1994), and conducted an empirical analysis of what kind of impact the knowledge management system and the knowledge creation process of companies have on the performance of their global supply chain management. The result of the empirical analysis of 113 multinational companies verified the validity and reliability of the measurement model proposed in this study. In addition, the comparative study of the sampled companies by grouping them according to the level of knowledge orientation in global supply chain management indicated that the enterprises that effectively manage the knowledge created within the global supply chain presented overall superiority on the performance of global supply chain management.

• 시스템엔지니어링워크숍
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• s.1
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• pp.1-8
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• 2003

시스템 개발환경이 대형화, 복잡화됨에 따라 개발 생명주기의 각 단계에서 발생하는 요건은 기술적, 관리적 측면에서 많은 영향을 받게 되었다. 즉, 개발 생명주기의 초기단계에서 요건에 대한 잘못된 이해나 분석, 개발 영역에 대한 충분한 이해와 관리의 부재 및 계속적인 변경 요구는 부정확성하고 불완전한 요건을 발생시키고, 다른 요건과의 충돌 및 일관성 결여 등을 발생시킬 수 있다. 이러한 결과는 전체적인 시스템의 완전성과 성능 등에 커다란 영향을 주고 유지보수에 많은 비용과 노력을 요구한다. 본 연구에서는 이러한 문제점을 해결하기 위하여 실무 프로젝트 개발에 적용할 수 있도록 요건관리와 관련된 프로세스와 활동을 요구공학을 기반으로 완전성과 일치성을 가진 요구사항의 생성 및 관리 등을 포함하는 총체적인 활동과 원칙에 대한 공학적 접근을 제시하여 전체 소프트웨어 개발비용과 위험부담을 경감시키며 품질향상을 이룰 수 있도록 한다. 또한, 각 업무 도메인과 개발 환경에 따라 적절하게 적용할 수 있도록 프로세스와 활동을 커스터마이징 및 컴포넌트화하고 요구사항 관리 도구의 프로토타입을 제시한다.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.33 no.2
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• pp.749-755
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• 2013

The public corporations have already implemented ERP to improve productivity, quality, and cost saving. This paper presents the result of business process improvement based on implementation of ERP. Therefore, this paper performed case study of K corporation. Survey was conducted to define the degree of improvement and evaluation method was presented using AHP. The weights for each business area is assigned based on AHP. Then ERP is evaluated in efficiency, work transparency, information sharability, and easy of use. It is meaningful achievement considering its short term implementation. The human resource management shows a relatively larger improvement than other management processes. However, information sharability shows relatively low improvement than others. This quantified result of user-oriented subjective evaluation on ERP implementation will contribute to evaluate the impact of ERP for owner organizations.

• Information Systems Review
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• v.9 no.1
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• pp.215-231
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• 2007

The Balanced Scorecard is known as an integrated performance management framework that helps enterprise to translate strategic objectives into relevant performance measurement within an organization. In recent years, the importance of framework development, implementation and deployment of Balanced Scorecard and Strategic Enterprise Management system have realized its value in public sectors performance management systems. However, the public domains can be characterized as non-profit organizations involving diverse stakeholders which may provoke obstacles to proper implementation. This paper offers an insight into strategic performance management systems design and implementation in Ministry of Information and Communication in Korea. The paper evaluated a number of key guidelines to understand the complexity of strategic performance management design and implementation to be successful in delivering strategic goals in public sector.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.353-358
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• 2003

Recently there has been huge efforts to improve performance in construction process by applying emerging techniques such as the Lean principle, Just-in-time concept and so on. However, little achievement as we expected has come out in reality due to the lack of strategy to set a definite goal of the execution and differences of personal viewpoints on construction productivity. Accordingly, it is the most important to promote the circumstances for the construction process improvement by quantifying the goals of respective unit activity groups. This research explores feasible solutions for the improvement of construction projects performance by combining the six-sigma principle for the generic administrative innovation based on the idea of construction process performance. For this purpose, mutual comparisons of various current approaches are performed in an attempt to establish the advantages in applying six-sigma idea and to provide its fundamental strategy. Furthermore, through a case study with the simulation of applying six-sigma to a unit activity group in construction process, this paper verifies that the overall performance improves as the degree of sigma level gets advanced.

• Korean Journal of Construction Engineering and Management
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• v.20 no.1
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• pp.105-113
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• 2019

A construction project is a complex process consisting of interdependent tasks. If one task has variation, other tasks will be affected additionally and it is difficult to reach consensus on task variation due to the characteristics of the construction site that is going on quickly and complicatedly. Therefore, this study identified the root cause of task variation in construction process. Adjacent matrix was created with the tasks corresponding to major causes of variation, and the network analysis was performed. The results of social network analysis in the construction process can stabilize the work flow in the complex process and improve the reliability of the process plan and the project performance.

• Journal of Digital Convergence
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• v.19 no.7
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• pp.129-138
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• 2021

Many organizations are applying robotic process automation (RPA) to automate repetitive and rule based tasks to enhance the accuracy and efficiency of works. Some members are willing to join the projects hoping to eliminate annoying and meaningless tasks, but others are resisting this innovation fearing that they may lose their jobs. In this study, both positive and negative antecedents are posited to influence the performance in adopting RPA. The effects of relative advantage, compatibility, change management effect, innovation resistance and satisfaction, conclusively to performance improvement were examined via a survey of 109 employees involved in the 11 RPA projects in a manufacturing company, and the structural equation model analysis. The research considering the consumer characteristics of the innovation resistance model can be followed for the development of individualized change management strategy.

• The Journal of Information Technology
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• v.5 no.3
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• pp.81-96
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• 2002

Recently business reengineering is the most attractive management reforming skill. Many of the Korean firms are paying attention to business reengineering and many of them have initiated it. The major purposes of this study are; (1) to investigate the relationship between each variable and success or failure of business reengineering, and (2) to examine interaction effects of measurement and performation variables. Two hundred eighteen questionaires were used for analysis. In order to throughout studies that I executed earlier. To look for dependence of critical success factors on analysis was performed to examine patterns between measurement and performance variables. In conclusion, the hypothesized relationships in the research model are supported by the empirical findings of this study. Additionally it is possible to establish theoretical reference system on the basis of critical success factors.

• Journal of Digital Contents Society
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• v.13 no.2
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• pp.205-211
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• 2012

This paper presents research result of digital marketing model for improving enterprise marketing campaign performance. Recently, the enterprises which had completed projects such as ERP, CRM, and SCM for business value chain process transformation are working to improve enterprise marketing process. It is the trend for enterprises to use digital marketing tactics to overcome the limit of existing traditional marketing tactics. Especially, enterprises try to adopt digital marketing for marketing campaign performance. In this paper, digital marketing research model and hypothesis were established and statistically analyzed by marketing expert survey research. The research finding is that Web Analytics, Social Analytics, Personalized CRM, Campaign execution automation, Real-Time campaign management can be core influencers for marketing campaign performance improvement.