• Title/Summary/Keyword: 업무특성

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Developing an Information Management System for Effective Business Coordination (효율적인 통합 업무를 위한 정보관리 시스템 구축)

  • 박두순;안종근;공용해;정재헌
    • Proceedings of the KAIS Fall Conference
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    • 2001.05a
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    • pp.313-317
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    • 2001
  • 기업의 효율적인 정보시스템 구축은 정보화 사회에서는 반드시 필요하다. 또한 기업의 성장 규모, 기업의 요구 사항. 기업의 보다 향상된 업무를 위해 시스템을 능동적으로 구현, 확장, 재구성되어야 한다. 이에 정보의 연계, 최신 정보의 효율적 관리를 이용한 구체화와 정보화를 유지할 수 있다. 이를 위하여 중소 업체에서는 한 번에 많은 투자를 해야되는 종합 정보화 시스템보다는 생산 관리, 인사 관리, 회계 관리 등 각각에 대한 정보화를 위해 가장 기본적인 프로그램들을 업체의 특성과 차별성을 고려하여 실용 업무에 보다 적합한 자동화 시스템구성의 필요성이 강조된다. 따라서 이들 시스템간에 서로 정보를 교환하고 의사결정을 하는 종합 관리 시스템을 구축하여야 하는데, 이를 위하여 기존에 개발된 영업관리, 생산 관리, 인사 관리, 회계관리 프로그램들을 통합하는 것이 새로운 시스템을 개발하는 것보다 경제적, 기능적 측면에서 매우 유리하다 할 것이다. 본 연구에서는 (주)두양금속의 기존에 사용중인 영업관리, 생산 관리, 인사 관리. 회계 관리 시스템을 통합하고자 이미 구축된 시스템을 분석하고 각각의 독립된 업무를 연계하여 효율적인 정보 관리 시스템을 구축하는 것에 목적을 두고있다.

A Phenomenological Study on the Job Stress experienced by Emotional Labors: Focusing on the Call Center Consultant (감정노동자가 경험하는 직무스트레스에 관한 현상학적 연구: 콜센터 상담사를 중심으로)

  • Lee, Mi-Young
    • Journal of Digital Convergence
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    • v.15 no.9
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    • pp.519-532
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    • 2017
  • The purpose of this study was to investigate the content of job stress experienced by call center consultants. For that purpose, the investigator interviewed 11 call center consultants one-on-one in D City, conducting qualitative analysis of content of job stress they experienced according to Giorgi's phenomenological analysis procedure. As a result, there were classifications of job characteristics and individual characteristics. They were further classified into 8 categories and 24 subcategories. As for job characteristics, there were "limitations of work performance," "work burden," "inflexible work style," "uncontrolled customers," and "controlled demand." As for individual characteristics, there were "psychological instability," "personality vulnerabilities," and "poor coping resources." The categories of job characteristics and personal characteristics were classified into limit and control levels, respectively. It is found that poor coping resources mediate between job stress and personal characteristics. Based on these results, we discussed not only the existing organizational responses but also the combined interventions that mitigate the psychological stress after the unstable psychological state of the individual.

사람중심 조직문화 특성이 중소기업 성과에 미치는 영향에 관한 연구

  • Lee, Il-Han;Han, Su-Jin
    • 한국벤처창업학회:학술대회논문집
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    • 2019.11a
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    • pp.113-122
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    • 2019
  • 본 연구에서는 사람중심 조직문화 특성이 중소기업의 비지니스 생태계와 회사탁월성에 어떠한 영향을 미치는지, 비지니스 생태계와 회사탁월성은 기업성과에 어떤 영향을 주는지를 연구하는데 목적이 있다. 따라서 본 연구는 기업의 사람중심 조직문화 특성을 공감, 역량개발, 권한위임, 업무몰입도로 구분하고 각각의 독립변수들이 매개 변수인 비즈니스 생태계와 화사탁월성에 미치는 영향과 비니니스 생태계와 회사탁월성이 경영성과에 미치는 영향을 살펴보는 인과관계 분석이 주된 연구대상이다. 연구의 결과를 자세히 제시하면 다음과 같다. 사람중심 조직문화 특성과 비즈니스 생태계 간의 인과관계에 대한 실증 연구결과를 요약하면 공감, 역량개발, 권한위임, 업무몰입도는 비즈니스 생태계에 유의한 영향을 미치는 것으로 나타났다. 사람중심 조직문화 특성과 회사탁월성 간의 인과관계에 대한 실증 연구결과를 요약하면 업무몰입도는 회사탁월성에 유의한 영향을 미치는 것으로 나타났으며, 공감, 역량개발, 권한위임은 통계적으로 회사탁월성에 유의한 영향을 미치지 않는 것으로 나타났다. 기업역량인 비즈니스 생태계와 회사탁월성과 경영성과 간의 인과관계에 대한 실증 연구결과를 요약하면, 비즈니스 생태계는 경영성과에 통계적으로 유의한 영향을 미치지 않는 것으로 나타났으며, 회사탁월성는 경영성과에 유의한 영향을 미치는 것으로 나타났다. 이상의 연구결과와 함께 본 연구를 통해 다음과 같은 두 가지 시사점을 제시할 수 있다. 첫째, 기존연구와 사람중심 조직문화 특성을 활용하여 중소기업을 대상으로 실증연구 했다는 점에서 본 연구의 학문적 기여점을 찾을 수 있다. 중소기업은 대기업이나 공공기관에 비해 사람중심 경영에 대한 인식이 낮을 것으로 추측되었으나 분석결과 사람중심 조직문화 특성이 기업역량과 기업성과에 중요한 영향을 미치고 있음을 확인하였다는데 큰 의미가 있다고 하겠다. 둘째, 기업은 기존의 사업중심의 전통적 기업가정신과 사람중심경영이 잘 융합되어 중소기업 핵심역량에 영향을 주고 이는 다시 기업성과로 이어지는 결과를 낳는 선순환 모형이 된다는 점에서 의미가 있다.

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A Study on the Competence of the Private Security Guards (민간경비원의 업무능력에 미치는 영향요인에 관한 연구)

  • Kim, Hak-Bum;Lee, Jae-Young
    • Korean Security Journal
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    • no.27
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    • pp.81-105
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    • 2011
  • Lately, with the increase of the private security industry, individual quality improvement of the private security guards is rising. Especially, in accordance with competence of the private security guards, in the base of individual technical or knowledge, the confidence of own ability is essential for the improvement of the private security industry. In accordance with the private security guards, the study of their competence is rare. But through the study of teenagers or members of the public organization, we can know the influence of variables competence. The purpose of this study is to show how the self-esteem, need for Achievement, relation with co-worker and supervisor, and leadership effect on competence. Consequently this study will offer effective ways to develop the private security guards competence. We can show that self-esteem effects competence of the private security guards between the need for achievement and self-esteem which are adjusted as the individual characteristic. Namely, the higher the self-esteem of the private security guards is, the higher competence is. The study shows that the relation with co-worker and supervisor of the private security guards doesn't effect competence. Unlike the previous studies, this study proves that contingent reward has a positive effect on the Private Security Guards competence in the transactional leadership. That is, the higher the contingent reward of leader is, the higher the level of competence of the Private Security Guards is. Lastly, We can know individualized consideration effect the competence of the private security guards in the transformational leadership.

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Smartwork Application & Effects: Empirical Test for the Extended Work Design Theory (스마트워크 적용과 효과: 업무 설계 이론을 중심으로)

  • Hyejung Lee;Jun-Gi Park
    • Information Systems Review
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    • v.20 no.2
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    • pp.21-37
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    • 2018
  • Under ubiquitous work environment, innovative changes occur in work process with ICT. The work process for collaboration through mobile devices and network should be investigated. The research model consists of two major antecedents: autonomy and interdependence as a task characteristic and job satisfaction as ultimate consequence followed by work design theory. To elaborate work design theory, smartwork application (app) use, communication extent, and work-life balance were reviewed from the literature. Data were collected from three ICT firms, which adopted certain smartwork app, and a partial least squares analysis was made on 175 data points. The analysis results show that task interdependence exerts a statistically significant effect on the level of smartwork app usage. Communication extent directly affects job satisfaction and work-life balance. The remarkable point is that smartwork app usage does not affect employees' work-life balance; the former can only affect the latter indirectly by increasing communication extent. This study attempts to explain the organizational impact by considering smartwork app and the effects simultaneously. We proposed and empirically tested the extended work design theory including information technology and its environment. Based on the results, other theoretical and practical contributions are discussed at the end with limitations and further studies.

Effects of sense of humor and optimism on the nursing performance of the clinical nurse in the advanced general hospital (상급종합병원 임상간호사의 유머감각과 낙관성이 간호업무성과에 미치는 영향)

  • Lee, Kyoung-Sook;Jang, Insil
    • Journal of Digital Convergence
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    • v.17 no.7
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    • pp.139-146
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    • 2019
  • This study was done to explore the correlation among sense of humor, optimism, and nursing performance and identify factors related nursing performance among nurses. A survey was conducted for April 2018 with self-report questionnaire. Participants were 181registered nurses working in three tertiary hospitals. Sense of humor was positively correlated optimism, and nursing performance. Factors affecting nursing performance included educational background, work shift, clinical career. Nursing performance had a positive correlation with sense of humor and optimism. And work shift, sense of humor and optimism accounted for 38.6% of the variance in nursing performance. Therefore, quality management for developing nursing professionalism support for improving nursing performance and sense of humor and optimism . Future research will be needed to clarify the effects of the sense of humor and optimism promotion program on nursing performance.

Development of RFID-Based Records Management System: The Case of Seoul Credit Guarantee Foundation (RFID기반 비전자기록물관리시스템 구축: 서울신용보증재단 사례)

  • Jung, Mi Ri;Kim, Jong Heui
    • Journal of Korean Society of Archives and Records Management
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    • v.20 no.2
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    • pp.107-113
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    • 2020
  • This case focuses on the Seoul Credit Guarantee Foundation, which applied RFID technology as a record management system for efficient record management by identifying the characteristics of the agency's work that requires the management of large and similar nonelectronic records. When issuing RFID tags in conjunction with the business system, the records management system automatically obtains metadata from the system and secures it as a list, and records management personnel actively use it as the basis for overall records management tasks. To that end, the company reorganized its business processes, designed functions that reflect its unique business, and established infrastructure. These resulted in easier identification of the output and holding volume of accurate records, and work efficiency. Finally, people in charge of the work increased their awareness of records management.

Effects on the Psychosocial Health Status of Job Stress and Job-related Characteristics among Clerical Public Officers using the Structural Equation Model (구조방정식모형을 이용한 사무직 공부원의 직업관련 특성과 직무스트레스가 사회심리적 건강상태에 미치는 영향)

  • Cho, Young-Chae;Kwon, In-Sun;Bae, Nam-Kyou;Park, Jae-Young
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.6
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    • pp.2169-2177
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    • 2010
  • The effects of job related factors on psychosocial health status were examined by taking job stress into account. The self-administered questionnaires were performed, during the period between Oct. 1st, 2009 and Nov. 30th, 2009, to 805 individuals in the service of general administration located in Daejeon City. Causal relationships between job related factors, job stress, and, psychosocial health status were examined by structural equation model. The main finding as follows: For correlations of such indices of psychosocial health status as PWI and MFS with various studied items, all of these two indices were found to be in a negative correlation with the job position, job career, satisfaction in job life, autonomy of job, supervisors support and coworkers support, whereas in positive correlation with the experience of sick absence per year and job demand. With the analysis of structural equation model, the degree of job stress factors was more influential on the level of psychosocial health status than job related factors in such a manner as that the greater the job stress, while the lower the job related factors, the higher the psychosocial health status(PWI and MFS). Moreover, it was found to have the inter-relational effects that the greater the job related factors, the lower the job stress factors. Thus the effective strategy for stress and fatigue symptoms reduction among governmental employees requires additional programs focusing on innovated job specifications.

Modeling of Task Ontology for Small Unit Operation : the Case of NGOs (특정주제 정보관리를 위한 온톨로지 모형 연구)

  • Yoo, Sa-Rah
    • Journal of the Korean Society for information Management
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    • v.24 no.1 s.63
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    • pp.31-53
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    • 2007
  • This paper presents a model of Task-Ontology for small unit operations(SUO) such as nongovernment organizations Despite the rapid development and extension of NGO in domestic area, most have insufficient structural domain resources in existence and underestimate the importance of information management. To improve the citizen's participation and to activate the conjoint actions among the NGO, which are critical to its social role-playing in global society, the modeling Task-Ontology is ultimately intended to implement the knowledge management system of NGO. In the perspective of ontology competency, not only the analysis of resources in vary, but also in-depth Interviews with the NGO practicing personnels and subject experts, and also the intensive observations of task-processing are required for the knowledge acquisition.

A Study on the Effectual Operating Device for Private Security Service (민간경호업무의 효율적인 운영방안에 관한 연구)

  • Song, Sang-Wook;Lee, Min-Hyung
    • Korean Security Journal
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    • no.9
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    • pp.133-153
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    • 2005
  • The suggestions that follow are about the effectual operating device for private security service. First, in legal and institutional policy, new establishment by law for private security and more support from government is asked. Moreover, the restructuring or M&A between petty companies and the pricing for security service should be performed. Second, in the structural aspect of private security industry, the professional education center for private security guards should be established and the terms of payment and welfare should be improved to the level above standard. In addition, it should be achieved to change the public to have a new and correct understanding of private security and develop the specialized parts suited to the characteristic and ability of each companies. Third, the construction of operating system for private security service should be achieved; recruit system for competent security guards, marketing strategy and enforcement system, widely known confidence to client, normal training system for security guards and post management system for client. This is also to be suited to the characteristic of each companies.

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