• Journal of dental hygiene science
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• v.14 no.4
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• pp.563-570
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• 2014

The purpose of this study was to investigate the degree of verbal violence against dental hygienists, their emotional reaction and the relation between their intention of job transfer and verbal violence so that it could offer the basic data for developing the way how to cope with verbal violence and for improving their performance. Two hundred fifty-seven dental hygienists working for dentists' in Busan were interviewed from May 17 to 31, 2014 to collect data, of which analysis was as follows: 1) As a result of verbal violence done by patients and their guardians, 80.5% said that they experienced crude language with 17.5% forceful and imperative sentence, and 13.2% ignorant statements about their job. They were exposed to verbal violence once or twice every 6 months. As a result of researching verbal violence of co-working senior or junior hygienists, 52.1% answered that their co-working senior or junior hygienists talked crude language and 38.1% said their co-workers happened to say crude language to them. The crude language experience was relatively high as 20.2% and once or twice a week. As a result of verbal violence done by dentists, 47.5% said that they've heard crude language and 34.6% said that they experienced forceful and imperative sentence. 2) The overall average of the intention to transfer their job was $3.06{\pm}1.03$, while the highest intention of job transfer was $3.11{\pm}0.91$ where they said I have once wanted to transfer my job. 3) As a result of seeing the relation among verbal violence, emotional reaction and the intention of job transfer, there was co-relation between verbal violence and the patients' age (p<0.01); there were also co-relation between verbal violence of patients, co-workers and dentists (p<0.01). There was also significant relation between emotional reaction on verbal violence and their intention of job transfer (p<0.001).

• Proceedings of the Korean Society of Computer Information Conference
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• 2013.07a
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• pp.169-172
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• 2013

본 논문에서는 서비스업 종사자들의 감정노동에 따른 언어폭력의 실례를 파악하여 보고자 한다. 폭력은 외부로 가해지는 신체적 상해로 인지하고 있으나 언어폭력에 대한 인식은 상대적으로 미약하다. 외적으로 드러나는 상해가 아니어서 언어적 폭력의 강도는 더욱 심해지고 있으며, 자신의 감정 해소를 위한 수단으로 악이용되는 사례도 다분하다. 언어폭력이 미치는 영향 및 잘못된 인식 개선과 사회적, 제도적 대응 방안 마련 등 문제 제기를 통해 앞으로 심층적 연구를 하고자 한다.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.545-555
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• 2020

The present study investigated the characteristics of perpetrators/victims of verbal abuse in childhood, and analyzed sociopsychological factors affecting verbal abuse. Based on child abuse cases between 2010 and 2015 collected from Public Prosecutors' Offices nationwide, we investigated 154 cases with verbal abuse of children and compared them with 398 cases without verbal abuse. Perpetrators of verbal abuse of children were more likely to be male, alcoholic, and with previous criminal convictions than those without verbal abuse. Additionally, perpetrators of verbal abuse of children were more likely to be hostile and controlling toward children, discriminate amongst siblings, and favor one child over another than those without verbal abuse. Finally, we discussed practical applications for prevention of child abuse and verbal abuse in particular and limitations of the study, and made suggestions for future research.

• Journal of Convergence for Information Technology
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• v.9 no.8
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• pp.53-62
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• 2019

This study is a descriptive study to investigate the relationship between verbal violence type, emotional response and coping in the operating room nurse. The subjects of the study were 400 nurses working in 20 general hospitals and 372 nurses in the operating room. As a result of the analysis, it was found that the perpetrators of the verbal violence experienced by the subject were physicians, direct supervisors, and more than half of the subjects were considering the transition. The most frequent cases of language violence were when the equipment was inoperable or not used during surgery, There were significant differences in verbal violence experience according to marriage, clinical career, and work style. Language violence emotional response showed significant difference with gender, position and coping, age, academic background, clinical career, and position. There was a significant correlation between experience of verbal violence and emotional response, emotional response and coping. Therefore, the results of this study will contribute to the development of coping strategies and prevention education programs.

• The Journal of Korean Association of Computer Education
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• v.23 no.3
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• pp.71-79
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• 2020

This study investigates the rising issue of verbal violence at non-facing channels. Focus Group Interview(FGI) was conducted to examine verbal violence occurred during emotional labors in real-life cases. In addition, the distribution of verbal violence in the conversation was confirmed through a new big data technology called Speech Analysis(SA). The result findings highlighted the two perspectives as below. First, verbal violence occurred through calls, is classified into personal insult, swearing/verbal abuse, unreasonable demand, (sexual) harassment and intimidation/threat. Second, Speech Analysis result exhibited the most frequently appeared verbal violence were personal insult and swearing/verbal abuse. Informal language use and speaking in disrespectable manner was the highest rate in personal insult category. Moreover general cursing was the highest rate in swearing/verbal abuse category. In particular, the rate of using curse language was the highest in overall cases of verbal violence. This study summarizes the types of verbal violence that occur in non-facing channels and suggests a need for further investigation on how verbal stress affects working environment for emotional labor.

• Journal of the Korea Convergence Society
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• v.9 no.10
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• pp.183-190
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• 2018

This study was conducted to investigate experiences, convergent responses and expected negative impacts of verbal abuse of 253 paramedic students when they were doing clinical training practice. The results were as follows. First, 34%(86 people) experienced verbal abuse, the most frequently verbal abuse was done by Patients and Patient's family. Second, the most frequently contents of verbal abuse by Patient and Patient's family, Paramedic, Doctor and Nurse was 'Talking down or rude talk to me'. Third, the most frequently emotional responses of the students was 'Angry' and coping was 'Tolerate'. Fourth, the most frequently expected negative impacts was 'Practice productivity will be compromised'. Fifth, when experiencing verbal abuse by Paramedic was correlated with emotional responses(r=.458 p=.000), emotional responses was correlated with stress and expected negative impacts(r=.553 p=.000, r=.540 p=.000). In conclusion, it will be necessary to provide preventive education on verbal abuse before clinical training practice and to take active measures that have been protocolized.

• Journal of Internet of Things and Convergence
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• v.7 no.2
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• pp.31-40
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• 2021

Objectives: This study was conducted to investigate the degree of verbal abuse, emotional response, nursing professionalism, clinical practice stress during clinical practicim of nursing students. Methods: A sample of convenience was 106 nursing students, and a questionnaire was used to measure their verbal abuse, emotional response, nursing professionalism, clinical practice stress. Data were analyzed by descriptive statistics, t-test, one-way ANOVA, and multiple linear regression. Results: A significant positive correlation was found among verbal abuse, emotional response, clinical practice stress(r=.683, r=.573). Grade of which the participant was in, verbal abuse(𝛽=.487), emotional response(𝛽=.240) were significant predictive variables of which accounted for 49% of the variance in clinical practice stress. Conclusions: The results from this study can provide basic data on the development of strategies for nursing college students to cope with verbal abuse and to manage stress under clinical practice

• The Journal of the Korea Contents Association
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• v.22 no.4
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• pp.570-578
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• 2022

The purpose of this study is to investigate the reality of verbal violence by leaders in the sports field to inform the seriousness of the damage suffered by athletes and to prepare a starting point for social interest and intervention. To this end, in-depth interviews were conducted with seven players who experienced verbal violence by the leader, and a qualitative case study method was adopted for a multifaceted analysis of verbal violence. As a result, 14 detailed areas and 5 categories were derived. Taken together, the verbal violence of the leader experienced by the players occurred in ambiguous, repetitive, and closed situations and had a structure of passive response. Since verbal violence affects the victim's personal and social problems without leaving evidence against trauma or perpetrators, a close understanding of the atmosphere and environment of the site is considered essential for preparing fundamental measures. Based on the results of these case studies, attention and intervention should be urged through understanding of secretly conducted verbal violence, and close policies should be prepared to supplement the blind spots of verbal violence.

• Journal of dental hygiene science
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• v.15 no.3
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• pp.348-354
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• 2015

The purpose of this study was to provide a basic data for developing and solutions to prevent verbal abuse and to determine the actual overall verbal abuse experience of dental hygienist. Participants were 289 dental hygienists who work in dental hospitals and clinics. The results of this study, 177 dental hygienists experienced verbal abuse. Perpetrators of verbal abuse experience became patient (67.9%), dentist (21.1%). The most common reason for verbal abuse were 'anger about the dental service' (17.0%), 'anger about physical and emotional suffering' (14.1%), 'consider the dental hygienists as subordinate not as colleague or practitioner' (12.6%). The types of verbal abuse were 'taking down' (21.7%), 'yelling' (16.3%), 'being sarcastic' (11.3%). The types of coping with verbal abuse were many aspects of passive coping in order of 'suppress' (12.3%), 'ignore' (8.2%). The result of verbal abuse experience according to working characteristics was significant different to clinical career, main duty, position. The result of self-esteem and job satisfaction according to verbal abuse experience, dental hygienist who had experienced verbal abuse was lower in job satisfaction. Therefore, it should be recognized that experience of verbal abuse in dental hygienist was serious and need to develop prevention programs and research.

• The Journal of the Korea institute of electronic communication sciences
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• v.7 no.5
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• pp.1205-1211
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• 2012

This study was performed to identify the experience of verbal abuse during in some operating nurse. The study subjects were 176 operating nurse in general hospitals and the data were collected using by self-administered questionnaire from October 17 to October 31, 2011. Multiple regression analysis the experience of verbal abuse and scores of nurses domain in verbal abuse scale were statistically significant related with mental health. In conclusion, the verbal abuse of operating nurses influenced mental health. Therefore, it is required to maintain and promote mental health of operating nurses by developing the various prevention program for preventing verbal abuse.