• Journal of Service Research and Studies
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• v.10 no.1
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• pp.1-15
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• 2020

This study was performed to derive a new business administration framework based on the service philosophy established in the previous research. We proposed a business administration system that reflects the changes of modern economic society and solves problems of existing business administration. The problem of the existing business administration is analyzed by analyzing the essential problems of business administration as a discipline and the practical problems of current business administration. New management theory must have a status as an intrinsic discipline, so it must meet the common principles of human society. The principles of universe and the life principle of mankind, which are the environment in which human beings live, were reflected. As a result of deriving these common principles, qualification requirements as the intrinsic disciplines of business administration can be defined. The new business administration discipline is constructed in three fields. Business philosophy, a theory of manager, and business administration skills are three sub-fields of new business administration. We define the detailed structure of each field of new business administration and present the main research topics. In the future, further research is needed to deepen the culture of essence in business administration, and it is necessary to study the construction of the new business administration theory in detailed field.

• 베이커리
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• no.5 s.310
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• pp.92-95
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• 1994

• 베이커리
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• no.4 s.321
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• pp.104-112
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• 1995

• 베이커리
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• no.1 s.318
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• pp.94-97
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• 1995

지난달에 이어 인적서비스가 실제가 계속된다,특히 인적서비스는 손님이 점포에 들어설때 제일먼저 느낄수 있는 것으로 판매에도 중요한 영향을 미친다.

• Journal of Service Research and Studies
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• v.10 no.4
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• pp.101-125
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• 2020

This study was conducted to derive a management technology model based on the new management framework established in previous studies. The management technology sector, which occupies most of the existing business administration, is defined as a technical division in new management. In this study, the theory of management technology based on the service philosophy of the service economy era was presented. The structure of new business, which is the basis of new management technology, is presented first, the service philosophy of the service economy era where management is performed, and then the management technology model based on service philosophy is presented. The management technology model was derived on the basis of immutable axioms. After presenting new management axioms based on common human ideology and nature and human nature, a management technology model was presented based on axioms. On the basis of the axioms, a new dialectical development model was developed as a model for the dialectical development that maintains a tight balance and a fierce interaction between two opposing parties based on the structure and operation model of service philosophy. In addition to the overall organizational management model, a management function model and a management expansion model were presented. Each detailed technique is presented as a model for dialectical development of opposing confrontations. Management technology is a dynamic technology that is constantly changing, and is an overall technology that takes into account various situations and viewpoints. This study has significance as a basic study to overcome the limitations of the existing static management technology and develop dynamic management technology. Future research requires empirical analytical studies on new management technology models.

• Journal of Service Research and Studies
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• v.9 no.4
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• pp.1-17
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• 2019

This study was conducted to establish a service philosophy as a major ideology in the New Economy and Society. The service philosophy, which is the ideological foundation to lead the service economy era, should be an idea that can develop the new economy society, reflecting the nature principle of the universe and human being. The service philosophy was derived based on the study of the human representative ideology and the study of the new economy and service essence. A good idea must be consistent with the principles of the universe and be consistent with the essence of the human representative ideology, so that it reflects the core principles of the universe and the core of human representative ideas. In addition, the central idea should reflect the changes of the New Economy Society in the future. Therefore, the essence of the service and the change of the New Economy Society were analyzed. We analyzed the social and philosophical significance of the macroscopic cosmology and the microscopic quantum theory of modern physics. We analyzed the essence of Oriental and Western representative ideas and derived implications of these ideas from the viewpoint of modern society where service is central. Based on the essence principle of the universe and human, we have established the service philosophy structure and derived the human, historical, social, economic, and managerial aspects of service philosophy. The structure of the derived service philosophy was presented, and discussions were conducted for future research.

• Journal of Service Research and Studies
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• v.10 no.3
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• pp.1-22
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• 2020

This study was conducted to derive the new manager model in service economy era. It was logically explained that the modern economic society is different from the existing economic society, the modern organization that is the subject of management is different from the existing organization, and the tasks required by management are different from the existing tasks. It suggested the managerial model required for new managers. According to the proposed manager's model, the tasks required of new managers and essential qualities as managers to perform the tasks were presented. It suggested the role model that managers with required qualities should play. The role of a manager who becomes one with customers, the role of a manager who controls even his irrationality, the role of a manager who combines discernment and indiscriminateness, a flexible leadership role that combines charisma and tenderness, an administrator role that embraces regulations and non-regulations, and vision and non-vision. We derived the role of a manager who manages management, and a manager role model that utilizes both competition and non-competition. The managers engage in two opposing roles and perform management activities in a spiral dialectical cycle that develops while resolving the contradictions of each role. The method of embracing the two opposing parties internally and externally and the dialectical management execution process according to the change of the space-time axis were presented by borrowing the models of The Book of Change. Future research needs an empirical analytical study on this new Model. There is a need for studies that expand this study and develop it into a practical model and verify it in an analytical way.

• Journal of Service Research and Studies
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• v.10 no.2
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• pp.91-108
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• 2020

This study was performed to derive a modern service management model reflecting the philosophy of the new business administration. Service management as the modern business administration should be faithful to the spirit of modernity. In addition, service management must be faithful to the essence of service in service economy era. And since modern management is to manage organizations those are the central organizations of human society, it must be managed according to the common principles of the world. Management that satisfies these three management philosophy conditions is defined as modern service management. In this study, we analyzed that the existing service management framework does not meet these standards of modern management and derived an improved modern service management model. The modern service management model must be a management model that reflects the essence of intangible goods called service, it must be a management framework that reflects the modern spirit, and it must be a management model that reflects the common principles of the world required by the central organization of the modern economic society. Therefore, this study analyzed the modern spirit in addition to the service essence and the common principle of the world analyzed in the previous study, and presented a modern service management model with these three requirements. Also, examples of modern service management were presented. This study is a conceptual model, and analytical research is needed to demonstrate that this management model can consistently produce excellent management performance by strengthening empirical studies in the future.