• Journal of the Korea Society of Computer and Information
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• v.25 no.4
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• pp.207-212
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• 2020

We propose a empirically analyzed the relationship between organizational citizenship behavior, empowerment and job satisfaction of 546 office workers in general companies in Seoul city using SPSS 23.0 and AMOS 21.0. The results of this study were as follows: First, participatory behavior positively influenced self-determination in the relationship between empowerment and organizational citizenship behavior. Second, altruism had a positive effect on job satisfaction in the relationship between organizational citizenship behavior and job satisfaction. Third, looking at the aspect of direct and indirect effects on job satisfaction, it was noticeable that the altruism of organizational citizenship behavior had a higher direct effect, and that participatory behavior had a higher figure of the indirect effect. On the other hand, self-determination and influence/meaning, which are factors of empowerment, showed a higher figure than organizational citizenship behavior. Therefore, it is noticeable that empowerment is the most important factor in terms of affecting job satisfaction. that is, continuous monitoring of the effectiveness of the empowerment granted to members and improvement of the meaning and self-determination of the role at the workplace through training will increase the autonomy and it will contribute to the activation of the organization.

• Korean journal of communication and information
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• v.81
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• pp.122-152
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• 2017

The media movement is a movement to separate from the political power and to dismantle the media power and to seek the control of citizens' media. Political power is the biggest factor that violates the fairness and independence of the media in the public domain. On the other hand, the factor that interferes with the healthy and responsible media of the press in the private sector is the media power originating from the owner. Citizens 'media campaign emphasizes citizens' mobility as a subject that monitors the political power and media power that have the sovereignty of the media belonging to the citizen and may infringe on this sovereignty.In the Lee Myung Bak - Park Geun Hye regime, the civil press movement was a period of resistance and struggle. Citizen media campaigns have completely collapsed with governance. As a result, the intellectuals who have expertise in the media have lost their place in the discussion and presentation of the policy alternatives in which the policy production is centered. The influence of citizen media organizations, which are centered on activists rather than citizen's direct action, is limited. In order to strengthen the power of the media reform, it is necessary to reconstruct social forces such as civil society, media unions, media organizations and political forces. We should also look for various ways in which citizens can participate actively in the agenda and activities of the movement. In addition, it is necessary to expand the movement of the media.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.7
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• pp.2969-2974
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• 2011

It is about the study of life satisfaction with type of employment(entrepreneur/paid employee), social factor(social capital), and psychological factor(self efficacy) in Seoul. The empirical results using Seoul Welfare Panel showed that psychological factor was the most powerful, and economic (household income levels) and social factor were in order. Type of employment was also significantly affected on life satisfaction, and paid employee's life satisfaction was higher than entrepreneur's one. In case of paid employee, psychological(self-efficacy) and social(norms, informal networks of participation, non-profit trust) factor in addition to the economic factor were significantly. In case of entrepreneur, economic and psychological factor and only norm among social factors were significant. Finally, The implications for politicians and local public officials were reported.

• The Journal of the Korea Contents Association
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• v.16 no.4
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• pp.23-35
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• 2016

This study investigates the effects of authentic leadership and organizational supports on the organizational citizens behavior of public welfare facility employee. Structural equation model with four latent variables were constructed to test the hypothetical relationships between variables. Out of 230 people from welfare facilities in Yong-in City were sampled and 216 were answered the questionnaire. Results suggests that authentic leadership and organizational support perceptions were shown to have a positive(+) significant effects on the job engagement and organizational citizenship behavior. Authentic leadership and perceived organizational support are effected as a direct positive effect on job engagement, and the influence of perceived organizational support was recognized as greater fact than the authentic leadership. Variable 'job engagement' took a intermediating role between two independent variables and organizational citizenship behavior. Based on the hypothesis test results we might conclude that welfare facility employee whose task require emotional engagement need to be supported by systematic plan of material resources.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.1
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• pp.135-142
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• 2013

This study examined the mediating effects of job satisfaction on the relationship between organizational culture and organizational citizenship behavior in social welfare organizations. For the research, organizational culture was measured by Kimberly & Quinn's competing value model. This study analyzed 260 social workers by survey. The multiple regression model proposed by Baron & Kenny and sobel test were used. The results of this study were summarized as follows: Descriptive statistics showed that social workers perceived the level of organizational culture, job satisfaction, and organizational citizenship behavior had a higher than medium. By using a regression, organizational culture and job satisfaction have a positive effects on the organizational citizenship behavior. Especially, there is a mediating effect of job satisfaction in association with organizational culture and organizational citizenship behavior. This study finally discussed theoretical implications for future study and practical implications for organizational culture and job satisfaction strategies on the results.

• Asia Marketing Journal
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• v.7 no.3
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• pp.1-27
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• 2005

This study investigated the effects of two types of customer extra-role behavior (citizenship and badness behavior) on perceived service quality, customer satisfaction, and repurchase intention. The model was tested with a sample of sports center customers by using structural equation modeling. The findings supported the effects of customer citizenship and badness behavior, and all structural path coefficients were significant. However, the differential effects of customer citizenship and badness behavior on perceived service quality were not significant. Lastly, perceived service quality fully mediated the effects of customer citizenship and badness behavior on customer satisfaction and repurchase intention. The results of the present study demonstrate that service organizations need to manage all two types of customer behavior. Further, it provides new insights into the relationships among customer's extra-role behavior, customer satisfaction, and repurchase intention.

• Journal of Distribution Research
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• v.12 no.4
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• pp.79-108
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• 2007

In this study, we measured customers' perception of organization citizenship behaviors of employees which are known as the important factor for improving performance of companies, and examined the path relationship among related variables such as service quality, customer satisfaction, trust, and positive word of mouth. Although there have been many studies of OCB in the marketing field, the majority of these studies measured employee's OCB from the organization's perspective. This study has extended the prior studies by measuring employee's OCB from the customer's perspective. Customers of beauty salons and public houses were researched such that OCB may be applied to more various customer contact situations. The result is as follows. First, employees's OCB had a direct effect on perceived service quality and trust, and had an indirect effect on customer satisfaction. It means that customers evaluate the service quality of employees and trust frontline employees when they observed employees helping other organizational members, orientated customer facilitation beyond the regulated role and showed positive attitudes for their organization. As a result, customers feel more satisfied. Secondly, OCB had an indirect effect on positive word of mouth through mediation of service quality, satisfaction, and trust. Finally, consumer facilitation had the largest effect on consumer attitude among three dimensions of OCB-consumer facilitation, organization involvement, and sportsmanship. We understood the relationship between frontline employee's OCB and customer attitudes, and the necessity of multidimensional approach in measuring employee's OCB from the customer's perspective.

• The Journal of the Korea Contents Association
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• v.16 no.3
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• pp.722-731
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• 2016

Previous findings on Organizational Citizenship Behaviors is a useful index for effectiveness of the organization. Also, it is a factor that explains the relation between its member's attitude and behavior as organizational commitment had been stabilized. Since autonomy and rapidity has become more important in increasing the efficiency of the organization, this means Organizational Citizenship Behaviors has become important in it. Organizational Citizenship Behaviors of the members occurs only when discretion and autonomy are given to its members. Therefore, this study aimed at measuring the effects of police officer's personal dispositions on organizational citizenship behaviors, exploring the moderation effect of organization culture, and providing the basis with implications to promote the Organizational Citizenship Behaviors in the police Organization. By reviewing previous finding, Police Officer's Personal Dispositions were selected as independent variables, Organizational Citizenship Behaviors was selected as dependent variable. and Organizational Culture was selected as moderation variable. The result of analysis showed that The belief & The Norm influenced in Organizational Citizenship Behaviors(positive), and The Value in Organizational Citizenship Behaviors(negative). And The moderation effect was tested: The Value${\rightarrow}$Hierarchical Culture${\rightarrow}$Organizational Citizenship Behaviors(negative), The belief${\rightarrow}$Rational Culture${\rightarrow}$Organizational Citizenship Behaviors(negative)

• Journal of Science and Technology Studies
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• v.2 no.1 s.3
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• pp.107-134
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• 2002

Recently, society's relationship with science is in a critical phase. There was never a time when the issues involving science were more exciting. Many people are deeply uneasy about the safety and ethics of bio-technology. On the other hand, this could be interpreted as a dynamic process in which a new relationship between science and public is reshaping. And in this new relationship citizen participation in science is not a option but a necessity. This article is a case study of 1970's re-combinant DNA debate. Early 1970's bio-technology saw the emergence of an enormously powerful new methodology, recombinant DNA technology. But, at the outset, this technology posed many potential dangers. Concern over possible hazards prompted hot debates and conflict between leading scientists and community, In this process Cambridge Laboratory Experiment Lion Review Board (CERB) is organized by Cambridge City Coun il for assessing the possible risk of recombinant DAN technique. This is one of the first citizen-initiated participation movement in bio-technology. And the debates has come to be a principal focus for many of the most important questions concerning citizen participation in science. This study make a attempt to analyze CERB case. In conclusion, we can confirm the possibility of civil participation in science policy making and decision making from CERB case study. Still, we also realize the limit of CERB case.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.347-351
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• 2007

국내에는 약 200여개의 환경관련 비영리법인이 있다. 대부분 사단법인 및 재단업인이지만 대학교 산하의 연구소나 학회, 협회, 연합회 등 다양한 성격의 단체가 있으며 최근에는 시민단체로서 활동하는 곳도 많다. 특히 시민단체로 환경 운동을 하는 단체는 점점 그 영향력이 커지고 있다. 비영리사단법인인 경우 영리를 목적으로 사업을 펼칠 수 없지만 내부 필요 경비 조달을 위해 자체 사업 또는 산하 법인을 만들어 사업을 펼치는 곳도 있다. 이 보고서는 "E"사단법인이 환경 관련 수익사업 진출을 위해서 입안했던 프로젝트로서 일종의 기획서이다. 당시 지방자치 단체에 판매하고자 했던 상품은 이동식 화장실이다. 유사 기업이나 단체의 수익사업 진출 시 참고로 했으면 하는 바람으로 해당 사례를 싣는다.