• Title/Summary/Keyword: 시민서비스

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The Effect of Work Jealousy as a Moderator on the Relationship between Leader-member Exchange and Counterproductive Work Behavior/Organizational Citizenship Behavior (직장 내 질투심의 조절변수 효과: 리더-종사원 교환이론과 직장 내 일탈 행위 및 조직 시민 행동을 중심으로)

  • Kim, Soo Kyung;Lee, Jung Seung
    • The Journal of the Korea Contents Association
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    • v.21 no.8
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    • pp.537-545
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    • 2021
  • We hypothesize work jealousy can moderate the relationship between leader-member exchange (LMX) and two different work behaviors, counterproductive work behavior(CWB) and organizational citizenship behavior (OCB). The results supported our hypotheses and found an interaction between LMX and work jealousy such that the relationship between LMX and CWB is negative when jealousy is higher but not when jealousy is lower. We did not find an interaction between LMX and work jealousy on OCB, however. We test our hypotheses in a service organizational sample consisting of one hundred thirty-nine. Managerial implications and directors for future research are discussed.

A Study of Digital Library Service Records and User Privacy (디지털도서관서비스기록과 이용자프라이버시에 관한 연구)

  • Noh, Young-Hee
    • Journal of the Korean Society for information Management
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    • v.29 no.3
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    • pp.187-214
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    • 2012
  • Libraries are founded to ensure the intellectual freedom of citizens, and citizens have the right to confidentiality regarding their needs, information access, and information use. Protecting users' privacy is critical to safeguarding their freedom of speech, freedom of thought, and freedom of assembly. Libraries and librarians should seriously concern themselves with their users' privacy because protecting this privacy is part of their most important mission, and, in doing so, users can truly enjoy their intellectual freedom. This study extensively investigated and analyzed the possibility of privacy invasion that may occur in libraries. As a result, cases of potential invasion of privacy in libraries were summarized in the following three categories: violations occurring in the process of national or law agencies' enforcement operations; violations occurring in the process of routine library services such as circulation, reference, online searching etc.; and violations occurring by outsourcing library services.

A Study on Development of Improvements to Collaborative Energy Saving Projects with NGO (에너지절약 민간단체 협력사업의 개선방안 연구)

  • Lim, Ki Choo
    • Journal of Energy Engineering
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    • v.25 no.1
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    • pp.177-184
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    • 2016
  • Solutions to improve collaborative energy-saving programs were developed as follow; First, the scoring for the selection of the programs between KEMCO and the NGOs' Energy Network needs to be adjusted. Second, solutions were proposed to diversify the network selected to participate in programs and to tighten the network among the participating citizens. Third, improving the compatibility with the targets that are set for the program and raising the program budget was proposed. Fourth, ideas to introduce the final evaluation guidelines for the programs by the network, to improve the convenience of the program procedures. Fifth, developing a manual to inspect energy-saving measures in households, counseling for at-home energy-saving behaviors, sharing search programs such as financial support and home repair, introducing a program energy-saving APPs.

Effects of Authentic Leadership and Perceived Organizational Support on Organizational Citizenship Behavior (진성리더십 및 조직지원 인식이 조직시민행동에 미치는 영향)

  • Jin, Yun-Hee;Kim, Sung-Jong
    • The Journal of the Korea Contents Association
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    • v.16 no.4
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    • pp.23-35
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    • 2016
  • This study investigates the effects of authentic leadership and organizational supports on the organizational citizens behavior of public welfare facility employee. Structural equation model with four latent variables were constructed to test the hypothetical relationships between variables. Out of 230 people from welfare facilities in Yong-in City were sampled and 216 were answered the questionnaire. Results suggests that authentic leadership and organizational support perceptions were shown to have a positive(+) significant effects on the job engagement and organizational citizenship behavior. Authentic leadership and perceived organizational support are effected as a direct positive effect on job engagement, and the influence of perceived organizational support was recognized as greater fact than the authentic leadership. Variable 'job engagement' took a intermediating role between two independent variables and organizational citizenship behavior. Based on the hypothesis test results we might conclude that welfare facility employee whose task require emotional engagement need to be supported by systematic plan of material resources.

Comparative Study Between RCPL and Jeonju Municipal Library (미국 RCPL과 전주시립도서관의 비교 연구)

  • Lee, Seung-Chae
    • Journal of Korean Library and Information Science Society
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    • v.41 no.2
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    • pp.5-25
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    • 2010
  • This study attempts to compare Jeonju Municipal Library(JML) and RCPL(Richland County Public Library). It was expected that the comparison would give public librarians some suggestions as to their libraries' strengths and weaknesses. JML has shown some weaknesses compared to RCPL, specially, in the quality and quantity sections of resources, budgets, areas of library, public relations, circulations, reading club enrollment are strengths of RCPL, compared to JML. However, JML has the strength in the participation of a lot of volunteers and visitors to the library. JML should extend and publicize the high service quality as the citizens' library.

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An Analysis of the Correlation between Basic Indicators of Public Library Operation and Usage Performance: Focusing on the use of Public Libraries in Seoul by Residence, Educational Background, and Income (공공도서관 운영의 기본지표와 이용실적과의 상관관계 분석 - 서울시 공공도서관의 거주지별 학력별 소득별 이용을 중심으로 -)

  • Cho, keumju
    • Journal of Korean Library and Information Science Society
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    • v.52 no.4
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    • pp.79-102
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    • 2021
  • This research is based on open data from the National Library Statistics System and Seoul Survey 2020 from Seoul to analyze the Seoul citizens' usage of public libraries. For such purposes, this research compared and diagnosed the condition of public libraries services at 25 districts of Seoul, focusing on objective indicators of library management and general usage records to understand the correlations between the two. Objective indicators such as budgets, human labor, the number of books, and total ground area were compared with usage records of different classes of Seoul citizens, organized by the citizens' place of living, educational background, and monthly household income. As a result of the research, the correlation between the objective indicators and public usage records of different classes was confirmed. Seoul citizens' usage of public libraries and reading tendency were identified. In addition to, a balanced development of the public libraries in Seoul was proposed to overcome regional disparities and leveling the service level by investigating usage behavior and reading tendency of the public libraries in Seoul.

The Effects of Hotel Brand Equity on Enterprise Trust and Customer Citizenship Behavior - in Case of Four or Five Star Hotels in Jeju Island - (호텔 브랜드자산이 기업신뢰 및 고객시민행동에 미치는 영향 - 제주지역 4성, 5성 호텔을 중심으로 -)

  • Kim, Hyun-Mi;Lee, Sang-Kyu
    • Journal of Korea Entertainment Industry Association
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    • v.13 no.8
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    • pp.93-106
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    • 2019
  • This study is purposed to make sure of the Effects of Hotel Brand Equity on Enterprise Trust and Customer Citizenship Behavior. For this study, the effects of Hotel Brand Equity on Enterprise, the effects of Hotel Brand Equity on Customer Citizenship Behavior and the effects of Enterprise Trust on Customer Citizenship Behavior were analyzed statically by the method of multiple regression analysis. Hotel Brand Equity consists of 3 elements(Perceived Service Quality, Brand Image, Brand Awareness), Enterprise Trust is made of 2 elements(Enterprise Ability, Enterprise Sincerity) and Customer Citizenship Behavior has 2 element(Guest Preference, Guest Helping). As a result, three things have been found. First, Perceived Service Quality has a positive influence on both of Enterprise Trust and Customer Citizenship Behavior which means that Perceived Service Quality is the most essential element for hotel marketing performance. Second, Brand Image has a positive influence partly on Enterprise Trust, that is, only on Enterprise Ability, not Enterprise Sincerity and also on both Guest Preference and Guest Helping whereas Brand Awareness has a positive influence on both of Enterprise Ability and Sincerity but it has no influence on Customer Citizenship Behavior. Third, Enterprise Sincerity has a positive influence on both of two elements in Customer Citizenship Behavior whereas Enterprise Ability has a positive influence on only Guest Helping.

Developing a Subjective Measure of the Quality of City Life (QCL) : The Case of Seoul (도시 생활의 질(Quality of City Life) 측정 도구의 개발 : 서울시를 중심으로)

  • Dong Jin Lee;Grace B. Yu
    • Asia Marketing Journal
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    • v.13 no.1
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    • pp.1-26
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    • 2011
  • Measuring the quality of city life (QCL) is important for city marketing given that QCL influences the city brand image and resident city relationship. Despite its importance, most previous measures of community well being were developed in the context of small towns, and limited attention has been given to a subjective measure of QCL in the context of a large city. This study develops and tests a subjective measure of quality of city life (QCL) in the context of a large metropolitan city. Quality of city life (QCL) refers to the degree of need satisfaction and feelings of happiness one experiences during the course of city life. The results from a survey of 507 residents from 25 major districts in Seoul indicate that the QCL measure has convergent and discriminate validity. The results also indicate that QCL has predictive validity in relation to satisfaction with city services, trust in the city government, word of mouth communication, and a sense of citizen pride. The managerial and policy implications of this study are discussed.

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The Study on Transportation Incident Reaction Management Service In The Ubiquitous City (유비쿼터스 도시내에서의 교통 돌발상황 대응조치 서비스에 관한 서비스 정의 연구)

  • Chang, Jeong-Hee;An, Seung-Ju;Han, Sang-Ju;Jo, Yong-Jun
    • Proceedings of the Computational Structural Engineering Institute Conference
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    • 2010.04a
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    • pp.609-612
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    • 2010
  • 유비쿼터스 IT시대에 우리사회가 적절하게 대응하여 국민의 삶의 질을 향상시킴은 물론 새로운 성장 동력을 마련하는데 도움을 줄 수 있도록 u-City 서비스 개발에 대한 움직임이 강하게 일고 있다. 이에 본 논문에서는 u-City 내에서 발생할 수 있는 교통돌발상황에 대하여 시민들에게 편의를 제공 할 수 있도록 교통 돌발상황 대응조치 서비스에 관한 정의서를 작성 하였다. u-교통 돌발상황 대응조치 서비스의 주요 특징, 프로세스, 서비스 주요 기능을 정의하고, 비즈니스 모델 및 R&R, 시스템 구성을 분석 정의 하였다. 이 정의서를 통하여, u-Ctiy 내의 새로운 서비스 모델을 적용하고자 한다.

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A Study on Service Classification System for Urban Intelligent Geospatial Information (지능형 도시공간정보 서비스 분류체계에 관한 연구)

  • Kim, Eun-Hyung
    • Proceedings of the Korean Association of Geographic Inforamtion Studies Conference
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    • 2010.09a
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    • pp.277-282
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    • 2010
  • IT를 매개로 서로 다른 분야의 기술들이 상호 융합되어 새로운 서비스 또는 기술을 제공하는 유비쿼터스 패러다임은 도시에 대한 새로운 시각을 제공하고 있다. u-City는 첨단 정보통신 인프라와 유비쿼터스 정보서비스를 도시공간에 융합하여 도시생활의 편의 증대와 삶의 질 향상, 체계적 도시관리에 의한 안전보장과 시민복지 향상, 신산업 창출 등 도시의 제반기능을 혁신시킬 수 있는 차세대 정보화 도시를 의미한다. 성공적인 u-City 건설을 위해서 기존의 지자체GIS 개념을 확대한 지능형 도시공간정보의 개념이 필요하며, 지능형 도시공간정보를 효율적으로 제공하기 위한 서비스가 요구된다. 이러한 지능형 도시공간정보 서비스는 도시 전반의 영역에서 제시될 수 있으므로 다양한 서비스를 도출할 수 있다. 이에 본 연구에서는 지능형 도시공간정보의 개념을 살펴보고, 기존 u-City 관련 서비스 분류에 관한 선행 연구내용을 중심으로 지능형 도시공간정보 서비스 분류체계를 제시였다.

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