• 품질경영학회지
• /
• 제46권1호
• /
• pp.135-152
• /
• 2018

Purpose: This study attempted to analyze how the ego state of flight attendants affects their job satisfaction and customer orientation using Berne's (1966) transactional analysis and further compare the difference between job satisfaction and customer orientation depending on demographic characteristics, position, and ego state. Methods: The data was collected by using the structured questionnaires to flight attendant of major airline companies. The proposed research model is tested using 164 valid questionnaires using SPSS 23 and Smart PLS 2. Results: This research indicated the only free child ego sate among ego state factors of flight attendant was found to have a positive impact on job satisfaction. In the relationship between ego states and customer orientation, all ego state factors were found to have a significant influence on customer orientation. Conclusions: The study offered a theoretical and empirical foundation for future research by empirically identifying the relationship between ego state factors and customer orientation in the in-flight service and suggested the strategic implications to increase job satisfaction and customer orientation based on the psychology and ego state of flight attendant.

• 한국항공운항학회지
• /
• 제21권4호
• /
• pp.53-61
• /
• 2013

In-flight service, depending on the perceptions of service satisfaction because ever turns into a variable, which enables service providers the flexibility of a variable in the end flight service to suit your needs to providing comprehensive and proactive services of the crew will be motivated. In addition, the service provider's motivation to work in a confined space on board the flight service characteristics in-flight service will be a major impact on the environment. This service-oriented environment, in-flight service and motivation in order to verify the impact on services in Cape factors as independent variables and the dependent variable service-oriented multi-regression analysis was performed. As a result, the motivation of the crew and the crew of the service-oriented, with a voluntary service crew services dependent variable parameters that affect the behavior of the acts. Services and service-oriented motivation Cape factors significantly influence both the irradiated while the impact on voluntary service and results verification service aesthetics, cleanliness, and physical service environment, only the voluntary services of the crew a positive effect on that the effects were investigated.

• 한국항공운항학회:학술대회논문집
• /
• 한국항공운항학회 2015년도 추계학술대회
• /
• pp.198-211
• /
• 2015

Aviation industry, which is highly dependent on human resources, emphasizes airline's human resources management and performance check because quality of services provided to customers is closely related to airline's employees. Because roles of cabin crews take a significant portion of services provided to customers, airlines and cabin crews represent an inseparable relationship. Attitudes of cabin crews who plays the role of facing and dealing with customers directly in the process of providing flight related services are an essential factor that determines an image of an airline and actually have significant impact on the performance as well. By increasing performance satisfaction of cabin crews, organizational loyalty can be strengthened and such successful human resources management could have a positive effect on increasing customer satisfaction as well as revenues. From corporate's perspective, performance satisfaction of an employee is a crucial factor that decides the quality of service provided to customers that supports employee retention as well as client retention. This can eventually lead to organization loyalty that can positively affect overall work performance. Thus if corporates put efforts in and invests to improve and develop favorable attitudes and service quality within employees, performance satisfaction and organizational goals will be more effectively achieved.

• 한국항해항만학회:학술대회논문집
• /
• 한국항해항만학회 2011년도 춘계학술대회
• /
• pp.343-345
• /
• 2011

대형 여객선은, "a ship is its own best lifeboat"라는 개념을 바탕으로 여객선의 안전성(survivability) 향상을 위한 설계가 요구되고 있으며, 이를 위하여, 사고가 발생하더라도 선박의 자체 추진력으로 안전하게 항구까지 귀항하여야 한다는, 여객선의 안전귀항(SRtP) 이라는 개념을 IMO SOLAS에 적용시켰다. SOLAS의 여객선 안전귀항 관련 조항은, 길이 120m 이상인 선박 또는 3개 이상의 주 수직격벽을 가진 선박으로서 2010년 07월 01일 이후 건조되는 여객선에 적용된다. 여객선 안전귀항 관련 조항은 화재와 침수사고에 적용되며, 사고분계점을 넘지 아니하는 사고가 발생할 경우 자체 추진력으로 여객선의 안전한 귀항을 위하여 사용 가능한 상태로 유지되어야 하는 시스템들에 대한 설계 기준, 사고분계점을 초과하는 화재 사고가 발생하였을 경우 질서 정연한 탈출 및 퇴선을 지원하기 위하여 작동상태의 유지가 요구되는 시스템 설계 기준, 사고분계점에 대한 정의, 사고 발생 후에도 여객 및 승무원의 건강을 유지 확보하기 위한 안전구역에 대한 기준들을 요구하고 있다. 본 연구에서는, 여객선 안전귀항 관련 법규들을 검토하고, 여객선 안전귀항을 위한 시스템들의 능력 평가 방법과 안전귀항 관련 조항 만족을 위한 시스템들의 요구사항들을 검토하였다.

• 한국항해항만학회:학술대회논문집
• /
• 한국항해항만학회 2011년도 춘계학술대회
• /
• pp.338-339
• /
• 2011

본 연구는 해양플랜트 지원선 중 작업자들에게 전용거주시설을 제공하는 생활바지선 거주구공간계획에 관한 연구이다. 생활바지선의 거주구는 '작업자영역', '서비스영역', '승무원영역', '업무영역'으로 공간을 분류할 수 있다. 본 연구에서는 현재 사용되고 있는 10척의 생활바지선 일반배치도(GA)를 조사하여 거주공간특성을 분석하였다. 또한 해양플랜트 거주구 설계시 가장 많이 참조되는 ABS, NORSOK 등 해외선급협회에서 제시하는 해양플랜트 거주구 공간설계지침을 분석하여 생활바지선에서 거주구 공간계획에 적용하기위한 설계지침을 제시하였다. 그리고 생활바지선 거주구 설계모델을 설정하고 모델을 대상으로 데크별 공간배치와 동선을 계획하였다. 마지막으로 거주구 설계모델의 객실, 식당, 주방, 휴게공간 그리고 위생시설 등 주요공간을 대상으로 공간계획을 실시하고 계획안을 제시하였다. 최근 국내 조선업계에서도 생활바지선에 대한 관심이 증가하고 있으나 거주구 공간설계기술의 부족으로 외국 설계업체에 의존하고 있는 형편이다. 따라서 우선 한국선급협회에서 본 연구결과를 기초 생활바지선 거주구 공간계획을 위한 설계지침을 시급히 만들어야만 한다.

• 대한인간공학회지
• /
• 제22권1호
• /
• pp.1-15
• /
• 2003

The resonance behaviour needs be understood to identify the mechanisms responsible for the dynamic characteristics of human body, to allow for the non-linearity when predicting the influence of seating dynamics, and to predict the adverse effects caused by various magnitudes of vibration. However, there are currently no known studies on the effect of vibration magnitude on the transmissibility to thoracic or lumbar spine of the seated person, despite low back pain(LBP) being the most common ailment associated with whole-body vibration. The objective of this paper is to develop a proper mathematical human model for LBP and musculoskeletal injury of the crew in a maritime vehicle. In this study, 7 degree-of-freedom including 2 non-rigid mass representing wobbling visceral and intestine mass, is proposed. Also, when compared with previously published experimental results, the model response was found to be well-matching. When exposed to various of vertical vibration, the human model shows appreciable non-linearity in its biodynamic responses. The relationships of resonance for LBP and musculoskeletal injury during whole-body vibration are also explained.

• 수산해양교육연구
• /
• 제28권5호
• /
• pp.1508-1516
• /
• 2016

This research intended to analyse the perception level of seafarers in order to propose enhancement of health management for seafarers and improvement of marine telemedicine assistance system. To this end, questionnaire survey was conducted for 422 seafarers in relation to current status of utilizing Emergency Medical Advice by radio(EMAR). By trading area, experience of benefiting EMAR by coastal seafarers was higher than that of ocean-going seafarers. By kinds of ships the rate of utilizing EMAR by fisherman was higher than that of seafarers of merchant ships. The level of satisfaction on the EMAR was 14.9% and regarded to be very low while the answering rate of necessity and urgency toward introducing marine telemedicine assistance system for the future through utilizing telemedicine equipment what is called U-helath including motion pictures information was very high. The answering rate of willingness to provide their personal health information positively when introducing marine telemedicine system was very high(97.4%). It is thus necessary to permit marine telemedicine service system, establish service model of marine telemedicine through conducting demonstration projects, promote marine telemedicine actively at the level of government, etc.

• 한국항공우주학회지
• /
• 제44권1호
• /
• pp.49-56
• /
• 2016

한국형 기동헬기(KUH-1)에 적용된 플래퍼밸브는 환경제어계통 장비로서 조종사의 임무수행에 핵심적인 장비이다. 플래퍼밸브는 조종사 및 승무원에게 난방, 환기, 공기조절기능을 가지고 있고, 항공기 내부온도를 유지시킴으로서 조종사 및 병력의 작전 운용능력을 만족시킨다. 본 논문에서는 플래퍼밸브의 비행시험 지적사항을 발생원인 별로 분류하고, 각 지적사항에 대한 고장탐구 수행과정을 정리하였다. 또한, 고장탐구 내용을 바탕으로 도출한 설계개선 사항과 개선사항에 대한 저온비행시험 검증 결과를 함께 기술하였다.

• 한국항공운항학회지
• /
• 제20권3호
• /
• pp.76-89
• /
• 2012

The number of foreign cabin crews consist of 7% of total crews in K-airline, of which Chinese crews are of 38%. The number of foreign crews are 433 from 10 countries as of the end of July 2012. The airline has continued to hire foreign cabin crews to increase efficiency of human resourcing qualified flight attendants. This paper tried to do empirical research through SEM(Structural Equation Model) to overview confirmatory factors and course effects integrally. Cultural stress, aggressive coping, social support and job adaption have been chosen to be a factors. Especially, the SEM was set to show indirect effects of cultural stress and aggressive coping through social support to the dependant variable, job adaptation. According to the analysis result, cultural stress has a direct negative effect on job adaptation. Aggressive coping has also a direct positive effect on job adaptation. It has also proven cultural stress and aggressive coping has a indirect effect to job adaptation through social support. This paper is expect to contribute to develop such training and administrative programs as enhancing foreign crews' job adaptability and managing them effectively.

• 한국항공운항학회지
• /
• 제17권2호
• /
• pp.62-67
• /
• 2009

LOSA is a flight safety program that analyses human errors in normal operations. Trained pilot observers monitor the normal flights at the observer seat. LOSA is a proactive non jeopardy data collection tool using threat and error management(TEM) as a framework. With the analysis of crew behaviors through LOSA with The LOSA collaborative(TLC), the airlines can identify the behaviors of the crew during normal operations. The major objective of LOSA is to measure how the crew manage threats, errors and undesired aircraft deviations in the cockpit on day to day operations. The airlines are able to set up effective TEM training with practical six generation Crew recourse management(CRM) with data of error from LOSA instead of theoretical CRM courses. The Airlines can use TEM as an integral part of a Safety Management System(SMS) and uses monitoring and cross-checking skills in the flight operations to manage threats and errors effectively when we know the errors we make in the cockpit on daily operation. The result of LOSA indicates that the error detection rate should be enhanced since around the half of the errors went undetected. The areas which should be focused for enhancing the error detection are monitor, cross-check, the management of workload, automation and taxiway/ runway to manage errors effectively.