• The Journal of the Korea Contents Association
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• v.9 no.12
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• pp.853-864
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• 2009

Though the concept emotional labor in hotel employees is very important in the theoretical and practical perspective, the extant study has not yet studied. Based on the existing literature on the effects of emotional labor, including job stress and burnout, the hypotheses were suggested and date analyses were performed to verify these hypotheses. Data gathering were performed by self-administered questionaries on the samples of 330 hotel employees in Seoul. Finding were as Following. Firstly, attentiveness to required display rules, variety of emotional display rule, emotional dissonance was positively relatively to job stress. Secondly, variety of emotional display rule, emotional dissonance was positively relatively to burnout. Thirdly, job stress was positively relatively to burnout. The result of this study will be helpful for the hotel industry which gave needs to establish the marketing strategies.

• Korean Security Journal
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• no.36
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• pp.469-492
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• 2013

While the average age of population increases, so as the number elderly workers employed in the private security in Korea. However, not many studies have examined the issues related to elderly security guards so far, especially regarding the experience of workplace violence victimization even though they are quite vulnerable. The current study surveyed elderly private security guards across the nation in an attempt to ask about their workplace violence victimization experience, including both physical and verbal ones. The researchers investigated if victimization experiences affect the elderly security guards' perception of occupational stress. The result indicated that the respondents experienced verbal violence more than physical violence, and perpetrators were usually customers, not their supervisor or coworkers. In addition, those who experienced verbal violence in the workplace, perceived a higher level of occupational stress. The experience of physical violence did not make a significant impact. Policies are discussed in order to decrease workplace violence towards elderly security guards.

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.1175-1179
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• 2009

This study is to test the relationship between job stress, social support and subjective well-being among security agents. From 2. 23 to 3.30. 2009, covering a 35day period, 14 private security companies in Seoul were selected. Total 356 copies were picked up as the final sample. First, job stress of security agents showed that it was related to social support of neighbor and there's no relation to social support of family. Second, it showed that job stress of security agents negative affected on subjective well-being. Third, social support attentively affected on social well-being. Especially, it showed that the more social support by family was, the more subjective well-being was. Considering all the factors, social support by neighbors functions as an important parameter in relationship between subjective well-being and job stress among security agents.

• Science of Emotion and Sensibility
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• v.21 no.1
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• pp.71-82
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• 2018

Stress involves changes in behavior, autonomic function and the secretion of hormones. Autonomic nervous system (ANS) contributes to physiological adaptive process in short durations. In particular, heart rate variability (HRV) analysis is commonly used as a quantitative marker depicting the ANS activity related to mental stress. The aim of this study is to investigate correlations between psychological responses to stress and HRV indices induced by the cognitive stressor. Thirty-three participants rated their mental and physical symptoms occurred during the past two weeks on Stress Response Inventory (SRI), which is composed of seven stress factors that may influence the status of mental stress levels. Then, they underwent the psychophysiological procedures, which are collected electrocardiogram (ECG) signals during a cognitive stress task. HRV indices, the standard deviation of R-R interval (SDNN), root mean square of successive R-R interval difference (RMSSD) and low frequency (LF)/high frequency (HF) ratio were extracted from ECG signals. Physiological responses were calculated stress responses by subtracting mean of the baseline from the mean of recovery. Stress factors such as tension, aggression, depression, fatigue, and frustration were positively correlated to HRV indices. In particular, aggression had significant positive correlations to SDNN, RMSSD and LF/HF ratio. Increased aggressive responses to stress correlated with the increases of all HRV indices. This means the increased autonomic coactivation. Additionally, tension, depression, fatigue, and frustration were positively associated with RMSSD reflecting increases in parasympathetic activation. The autonomic coactivation may represent an integrated response to specific cognitive reactions such as the orienting response.

• The Korean Journal of Emergency Medical Services
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• v.18 no.3
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• pp.53-62
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• 2014

Purpose: This study aimed to investigate duty-related incidental stress, coping method, and stress factors in 133 new firefighters. Methods: A self-reported questionnaire was administrated to 133 new firefighters between April and May 2010. It consisted of 33 and 62 items concerning duty-related incident stress and coping methods, respectively. Data were analyzed by using the t-test, analysis of variance, Pearson correlation coefficient analysis, and multiple regression analysis. Results: New firefighters experienced the most stress when inappropriately dispatched. Duty-related incidental stress correlated with active (r = .420, p < .001) and passive coping (r = .450, p < .001). Also active coping statistically correlated with passive coping (r = .890, p < .001). Influencing factors of duty-related incidental stress were passive coping (t = 2.12, p < .05), experience of having a co-worker in a dangerous situation (t = 3.30, p < .001), having less than 6 months of work experience (t = 2.30, p < .05), and experience of having oneself in a dangerous situation (t = 2.05, p < .05). Conclusion: New firefighters need to be provided with training on active coping to prevent posttraumatic stress disorders and, social support immediately after an inappropriate and stressful dispatch.

• 대한정형외과스포츠의학회:학술대회논문집
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• 2005.04a
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• pp.11-13
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• 2005

• KAPE Magazine
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• no.63
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• pp.12-13
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• 2001

• Digital Contents
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• no.4 s.83
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• pp.9-11
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• 2000

• KOREAN POULTRY JOURNAL
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• v.29 no.9 s.335
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• pp.140-143
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• 1997

• KOREAN POULTRY JOURNAL
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• v.42 no.8
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• pp.168-170
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• 2010