• Title/Summary/Keyword: 수속

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Research on Airline Selection Attributes by IPA among Foreign Tourists Visiting Korea (방한외국인의 항공사 선택속성 중요도-성취도 분석)

  • Oh, Seon-Mi;Ko, Seon-Hee
    • The Journal of the Korea Contents Association
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    • v.14 no.1
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    • pp.466-477
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    • 2014
  • This research aims to analyze the importance-performance among airline selection attributes using foreign tourists. For this purpose, data were collected from Japanese and Chinese tourists to Korea. Of the various airline selection attributes, four factors were deduced that includes: transport service, accompany service, cabin service and basic service using exploratory factor analysis. This study estimated how important airline selection attributes are and how much are they performed. Also, this study analyzed the ranking among each selection attributes using T-test. The importance-performance analysis showed 'Concentrate Here' in quadrant I, 'Keep up the Good Work' in quadrant II, 'Low Priority' in quadrant III and 'Possible Overkill' in quadrant IV. Quadrant I specifically showed low performance in terms of the following specific attributes: communicative convenience, flight attendant's friendliness, seating preference. As these attributes are deemed significant, airline managers should focus along these areas.

Enhancing the Client Satisfaction through Improving the Quality of Hospital Administration Services (병원행정 서비스의 품질 향상을 통한 고객만족도 제고 방안)

  • Kim, Yoo-Ho;Lee, Ju-Ho;Ryu, Sang-Il;Lee, Jae-Eun
    • The Journal of the Korea Contents Association
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    • v.9 no.7
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    • pp.233-240
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    • 2009
  • The purpose of this study is to suggest plans to enhance client satisfaction through improving the quality of hospital administration services. For accomplishing the purpose, we conducted empirical research with classifying hospital administration services into administrative staff service, medical staff service, facility service, and institutional service. Based on the results of this study, suggestions were made as follows for improving the quality of hospital administration services. First, in administrative staff service, detailed explanations should be provided about the items of medical bills, and patients' waiting time should be reduced through fast processing and smooth cooperation among departments. Second, in medical staff service, the process of medical service should be simplified for the accurate observance of appointment schedules, and the time to start outpatient service and the time to complete the discharge process should be earlier than now. Third, in facility service, convenient facilities and resting places should be prepared, parking facilities should be expanded, and menus should be improved for clients. Fourth, in institutional service, detailed medical service costs contents should be disclosed and plans should be made for the efficiency of services.

The Effect of General Hospital Inpatient's Perceived Service Quality on Satisfaction and Customer Loyalty (종합병원 입원환자가 인지하는 의료서비스 품질이 고객만족도 및 충성도에 미치는 영향)

  • Kang, Cheon-Kook
    • The Journal of the Korea Contents Association
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    • v.17 no.12
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    • pp.617-627
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    • 2017
  • The purpose of this study was to investigate the effect of medical service quality perceived by general hospital inpatients on satisfaction and loyalty. Data were collected and analyzed through questionnaires of 310 hospitalized patients in general hospital in Gyeonggi-do. The main results of this study are as follows. First, the effect of medical service quality on satisfaction was statistically significant in procedural procedure, hospital life (doctor, nurse), employee friendliness, hospital environment and service satisfaction(p <.001). Second, the effect of medical service quality on loyalty was statistically significant in hospitalization (nurse), hospitalization (doctor), hospital environment and service loyalty(p <.05). Finally, the effect of inpatient satisfaction on loyalty was found to have a significant effect on satisfaction(p <.001). The higher satisfaction with medical service quality affects the loyalty, and it is an important factor in future re-hospitalization and recommendation of hospital to others. Therefore, management should establish policies on quality of medical service to improve the satisfaction and loyalty of hospitalized patients. It should be reflected.

SELF-PREPARATION OF BATHYTHERMOGRAPH SMOKED-GLASS SLIDE (Bathythermograph Smoked-glass slide의 간역제작법)

  • HUE Jong Soo
    • Korean Journal of Fisheries and Aquatic Sciences
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    • v.1 no.2
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    • pp.135-137
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    • 1968
  • Bathythermograph (B. T) has been coumonly used to obtain a records of water temperature in the depth of 270m from the surface. We have, however, experienced some difficulties in obtaining smoked or coated glass which is used for the bathythermograph in this region, Therefore I introduce a easy method of preparing the smoked-glass slide. Preparing method is as follows. 1. Glass slides must be cleaned by dipping into the concentrated solution of sodium hydroxide ana hydrochloric acid then rinsing with hot water and polishing with a clean gauge. 2. The cleaned slide is immersed in the wax solution for coating, and dried on the filter paper. The Wax solution is prepared as follow : 1g of white wax is dissolved in 200CC of benzol or 1g of lard is dissolved in 300CC of gasoline. 3. A slide held in a fingertip is smoked on the flame of alcohol lamp, or Meter burner. When alcohol lamp is used the fuel alcohol must contain 1/5 of benzol, and when Meker burner is used, the air intake must be blocked up. The smoking on the glass slide should be light and uniform, after smoking the slide is cooled down. 4. The smoked glass slide is again dipped into the wax solution using a fingertip and the excessive wax solution on the slide is absorbed on the filter paper and drain off. 5. Thus prepared smoked slide can be used for B.T.

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Groundwater Flow Analysis Using a Steady State Three-dimensional Model in an Upland Area (삼차원정상지하수모형에 의한 홍적대지의 지하수류동해석)

  • 배상근
    • Water for future
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    • v.22 no.1
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    • pp.81-90
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    • 1989
  • A numerical simulation technique of three-dimensional finite difference model is developed to study the groundwater flow system in Dejima, an upland area which faces Kasumigaura Lake. For general perspectives of the groundwater flow system, a steady state three-dimensinal model is simulated. For the sedimentary mud formations which are found in the representative formation, three situations where the horizontal permeability is equal to 10 times and 100 times of the vertical one. The finite difference grid used in the simulation has 60$\times$50$\times$30=90,000 nodes. A converged solution with a tolerance of 0.001 meter of hydraulic head is set. Having determined the flow net by using a steady state three-dimensional model, the results for the three cases of hydraulic conductivity are compared with the results of the tracer methods (Bae and Kayane, 1987). With the aid of four representative vertical cross-sections, groundwater flow systems in the study area are assumed. The results of these are reasonally good comparable with the results of the basin yield and thd recharge-discharge distribution 8.

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Fruit-Body Formation of Flammulina velutipes on the Synthetic Medium -1. Effect of Carbon and Nitrogen Sources- (합성배지(合成培地)를 이용(利用)한 팽나무버섯의 자실체(字實體) 형성(形成)에 관한 연구(硏究) -제(第) 1보(報) : 탄소원(炭素原)과 질소원(窒素源)의 영향(影響)-)

  • Hong, Jae-Sik;Yoon, Sook
    • Korean Journal of Food Science and Technology
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    • v.13 no.3
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    • pp.233-240
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    • 1981
  • Nutritional characteristics of mycelial growth and fruit-body formation of Flammulina velutipes in synthetic media were investigated. The results are summarized as follows: 1. Among sugar substances, mannitol gave rapid mycelial growth and formation of fruit-body with higher yield, and among organic acids only succinic acid showed the fruit-body but poorly. Ethyl alcohol and glycerol comparatively promoted the formation of the fruit-body with higher yield. 2. Among nitrogen sources, peptone resulted in rapid mycelial growth and fruit-body formation with higher yield. and among amino acids glycine gave fast fruit-body formation with higher yield. However. nitrite nitrogen, lysine and methionine showed no mycelial growth at all. 3. The concentration of substances tended to affect the fruit-body formation and yield. Lower concentration of mannitol and peptone prompted fruit-body formation but with low yields, and higher concentration delayed the fruit-body formation with increased yields.

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A Numerical Study of Low Grazing Angle Backscattering from Random Rough Surfaces (不規則 粗面에서 저입사각 후방산란에 관한 수치해석)

  • Kwang-Yeol Yoon
    • The Journal of Korean Institute of Electromagnetic Engineering and Science
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    • v.13 no.6
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    • pp.590-598
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    • 2002
  • We have numerically analyzed the electromagnetic wave scattering from randomly rough dielectric surfaces by using the finite volume time domain (FVTD) method. We have then shown that the present method yields a reasonable solution even at low-grazing angle (LGA). It should be noted that the number of sampling points per wavelength should be increased when more accurate numerical results are required, which fact makes the computer simulation impossible at LGA for a stable result. However, when the extrapolation is used for calculating the scattered field, an accurate result can be estimated. If we want to obtain the ratio of backscattering between the horizontal and vertical polarization, we do not need the large number of sampling points. The results are compared with the experimental data.

Studies on collection and spawn manufacture of Armillaria spp. for production of Gastrodia tuber (천마생산을 위한 천마버섯균의 수집과 우량종균 제조에 관한 연구)

  • Sung, Jae-Mo;Jung, Beom-Sig;Moon, Hee-Woo;Kim, Su-Ho
    • The Korean Journal of Mycology
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    • v.24 no.2 s.77
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    • pp.127-134
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    • 1996
  • Armillaria isolates (KNU-A110, KNU-A234, KNU-A1022 and KNU-A1030) were excellent isolates for producing Gastrodia tuber in farm cultivation. Depth of soil between $10\;cm{\sim}19\;cm$ was favorable for producing Gastrodia tuber and rhizomorph at cultivated area. Eighty nine isolates were collected from 5 countries; 16 from Japan, 22 from USA, 26 from France, 4 from Africa and 21 from Korea. Mycelial fan of most isolates were better formed on basal medium with lemon extract than without lemon.A. mellea (KNU-A997) were strongly pathogenic to Gastrodia but A. gallica (KNU-A110) were excellent symbiotic to Gastrodia tuber. Mycelial growth were good on basal medium containing $0.25%{\sim}0.5%$ ethanol and sawdust spawn added wheat bran and corncob. Liquid culture inoculation were not only fast growth of mycelium but also reduction of contamination.

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Status and Futuristic Strategy of Cruise Tourism Industry in Korea (한국 크루즈관광의 현황과 미래전략)

  • Jang, Jun-Ho;Huh, Bum-Young;Chung, Ik-Joon
    • Journal of Korea Port Economic Association
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    • v.27 no.4
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    • pp.109-127
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    • 2011
  • The purpose of this study was to promote the growth and development of South Korea's cruise tourism industry by pointing out current issue and presenting solutions in South Korea's cruise tourism industry. The study analyzed issues such as status, the advantages and disadvantages of cruise tourism industry to Korea, the capacity of cruise ships and port facilities, the immigration procedures for cruise passengers, and presented effective solutions. This study propose 8 futuristic strategies for cruise tourism industry in Korea that include the establishment of mid-and long-term master plan, the expansion of cruise expert wharf, the composition of the foundation for development of domestic cruise companies, simplification of immigration. Moreover, Korea has to strengthen its promotional activities for cruise companies, the expansion of cruise routes and development of linking tourism belt, activation of cruise specialists training program, and development of associated cruise product with China and Japan.

A Study on the Importance and Satisfaction of Airline Service Quality (항공사 서비스 품질의 중요도와 만족도에 관한 연구)

  • Park, Jin-Woo;Lee, Yk-Su;Park, Koo-Won
    • The Journal of the Korea Contents Association
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    • v.8 no.2
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    • pp.164-172
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    • 2008
  • This paper investigates passengers' perceptions of the importance and satisfaction of airline service quality for improving the quality level of airline service. Importance-performance analysis(IPA) was utilized to analyze the gap between importance and performance of airline service qualify The result showed that passengers' perceptions of the importance and performance of airline service quality differed for Korean international air passengers. In particular, IPA analysis revealed that four attributes 'meal service', 'seating comfort', 'seat space and legroom', 'check-in service' were identified in the Concentrate Here quadrant-perceived to be important, yet perceived as being performed poorly. The airlines operating from/to the Republic of Korea should concentrate on the attributes included in this quadrant to improve the quality of airline service. On the basis of the IPA analysis, airlines should identify their strengths and weaknesses and draw up a plan to maximize their profits.