• Title/Summary/Keyword: 셀프 서비스 기술

Search Result 48, Processing Time 0.023 seconds

An analysis on Effect of Use Intention of Mean automated Store Customer -focused on franchisee (무인점포 고객의 이용의도에 미치는 영향 분석 -프랜차이즈 가맹점 중심으로)

  • Kang, Seong-Cheol;Han, Kyeong-Seok;Jeon, Woo-Jae
    • Journal of Digital Contents Society
    • /
    • v.19 no.7
    • /
    • pp.1313-1322
    • /
    • 2018
  • This study has tested by positive analysis to investigate use intention of self service shop offered by franchisee. The independent variable of self service shop consisted of technology based self service and feature of shop largely. Convenience of technology based self service, speed, functionality of shop feature, suitability, and cost of self service shop had been selected. As parameter, expectation confirmation and satisfaction by using Expectation confirmation theory had been selected and a dependent variable had been selected use intention lastly. The study conducted a survey of self service shop customers and 181's answers out of them had been used. According to the analysis result, convenience, speed, functionality, and suitability had a positive effect on expectation and convenience and suitability variables only had positive effect on satisfaction. The cost did not have an effect on use intention and expectation confirmation and satisfaction had a positive effect on use intention lastly.

An Implementation of Ontology, Vision and Voice Using Self-Care System in Mobile Environment (모바일 환경에서 온톨로지 및 시청각 정보를 이용한 셀프케어 시스템 구현)

  • Kwon, Hyeong-Oh;Piao, Shi-Quan;Son, Jong-Wuk;Cho, Hui-Sup
    • Proceedings of the Korean Information Science Society Conference
    • /
    • 2012.06d
    • /
    • pp.55-57
    • /
    • 2012
  • 최근의 정보통신 기술의 발달은 의료의 중심을 기존의 진단 및 치료에서 예방으로 이동하게 하였다. 이에 따라 환자 뿐 아니라 건강에 관심이 많은 일반인들이 병원 밖에서도 스스로 건강 증진을 위해 질병 예방을 수행할 수 있도록 지원하는 셀프케어 시스템들이 개발되어지고 있다. 그러나 현재 개발되어지고 있는 셀프케어 시스템들은 대부분 회원 등록의 과정이 필수적이며, 또한 회원 등록 과정에서 자가진단을 위해 성별과 같은 기본적인 정보를 수동적으로 입력해야 하는 번거로움이 있다. 따라서 본 논문에서는 사용자의 음성과 영상을 이용한 성별 인식을 통해 비 등록 사용자에 대한 기본정보를 자동으로 인식하고 온톨로지를 이용한 자가진단 서비스에 적용함으로써 회원 등록을 원치 않는 비 등록 사용자에 대한 편의성을 고려하였다. 또한 온톨로지를 이용한 자가진단 서비스의 진단 결과로 질환에 대한 정의 및 증상, 치료 방법을 설명하고 증상의 경중에 따라 방문 치료할 진료과에 대한 정보를 제공함으로써 사용자가 스스로 건강을 진단하고 진단결과에 따라 간단한 치료를 할 수 있으며, 증상의 악화를 예방할 수 있도록 도와준다.

Passengers' Perception and Their Acceptance of Technology-Based Self Service at Check-In Counter in Airport after COVID-19 Pandemic - Including Mediating Effect of Innovation - (COVID-19 이후 체크인카운터 기술기반셀프서비스에 대한 항공여객의 인식과 수용성 연구 - 혁신성 매개효과를 포함하여 -)

  • Seo, Ok-Myung;Kim, Kee-Woong;Jeon, Jong-Duk
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.29 no.2
    • /
    • pp.25-35
    • /
    • 2021
  • Before COVID-19 outbreak in 2019, it is the core value of airline's service to provide check-in service to passengers face to face. However, due to the global pandemic of COVID-19 outbreak, it is expected the airline service in the future would be dramatically changed from being contacted to being untacted with technology-based self service(TBSS). This paper analyzed the perception of passengers using self service technology and their acceptance. According to empirical analysis, it was found that the change of passengers' perception after COVID-19 has a significant positive effect on the innovation of TBSS. The innovation of TBSS(Effectiveness and certainty) had both significant positive effect on the passengers' acceptance on TBSS at airport. Among variables of TBSS, convenience rather than usefulness of TBSS had a significant positive effect on intention to use TBSS of passengers. It was proposed that airlines not only contribute to increase acceptance of TBSS but also inform and promote the prevention effect of TBSS and the importance of untact service to minimize congestion at check-in counter in airport.

A Study on Usage Intention of Technology-based Airlines self-service Based on UTAUT2 Model (확장된 통합기술수용(UTAUT2) 모형을 적용한 항공사 정보기술 기반 셀프서비스의 이용 의도에 관한 연구)

  • Kim, Ha-Young;Kim, Geun-Su
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.26 no.4
    • /
    • pp.54-63
    • /
    • 2018
  • Airlines are promoting self-service based technology by introducing mobile check-in, Kiosk and self-back drop systems, which will help customer satisfaction and efficiency. This study is about the usage intension to use Technology-based Airline Self-Service, the purpose of this study is to examine the key variables affecting Unified Theory of Acceptance (UTAUT2) in using Technology-based Airline Self-Service. According to the results of the ANOVA, there was a significant difference among the groups according to the experience of the self-service device. And analysis results using Structural Equation Model(SEM) was suggested that the performance expectation and hedonic motive of UTAUT2 model were found to have significant influence on initial trust. Also, initial trust affects the intention to use. There are some moderating effects on the structural equation by groups according to the experience of the self-service device. This research has significance in that it can help establish a marketing strategy of airlines to expand the self-service based on the airline technology.

클라우드 보안 인증 스킴과 해결과제

  • Shin, Jongwhoi
    • Review of KIISC
    • /
    • v.22 no.6
    • /
    • pp.29-33
    • /
    • 2012
  • 클라우드는 IT를 직접 소유하기 보다는 제3자가 제공하는 규격화된 요소들(소프트웨어, 플랫폼, 인프라구조 등)을 필요에 따라 셀프서비스 방식으로 사용하고 그에 따른 경비를 지불하는 모델을 포괄적으로 일컫는 용어이다. 그러나, 클라우드는 데이터를 집중 관리하므로 규모의 경제를 달성하는 데 용이하지만 악의적인 공격자에게는 더 매력적인 공격대상으로 간주되기도 한다. 이러한 모든 특징으로 인해 클라우드는 기존의 IT 환경에 비해 더 높은 수준의 보안 프로세스, 기술 및 의식을 요구하고 있다. 본 논문에서는 클라우드 서비스를 보호하기 위한 각종 보안 인증 스킴을 살펴보고, 아울러 클라우드 솔루션을 평가, 구현, 관리, 유지할 때 필요한 규정준수와 위험관리, 사용자 확인과 액세스 제어, 서비스 무결성, 종단점 무결성, 정보보호 등 핵심 보안 고려사항 5가지를 제안하였다.

유무선통합망에서의 통합 가입자 관리 기술

  • Kim, Dong-Wan;Bang, Jeong-Hui;Jeon, Yun-Cheol
    • Information and Communications Magazine
    • /
    • v.23 no.10
    • /
    • pp.63-75
    • /
    • 2006
  • 통신 서비스 제공기반이 All-IP 멀티서비스 네트워크로 변화함에 따라 서비스 중심적 인프라 구축을 위한 가입자 프로파일의 관리 문제가 주요 이슈로 대두되고 있다. 또한 휴대형 단말의 기능 확대와 이동 애플리케이션의 증가에 따라 네트워크에서 요구되는 제어와 관리 도메인의 역할이 점차 강조되고, 유무선 통합 서비스 제공을 위한 서비스 간의 다양한 형태의 연동과 결합을 위한 백엔드 인프라의 통합이 논의 되고 있다. 이러한 배경하에서 차세대 유무선통합망의 구조 및 서비스 특성을 조망하고, 유무선통합망에서의 통합 ID와 개인화 서비스, 셀프 프로비저닝, Context-Aware 서비스 등의 지원을 위한 네트워크 인텔리전스 역할을 위한 핵심요소로 인식되고 있는 통합 가입자 프로파일에 대한 정의와 구조, 구축 전략 미 KT의 통합프로파일 구축 현황 등을 기술한다.

Continuous Spatio-Temporal Self-Join Queries over Stream Data of Moving Objects for Symbolic Space (기호공간에서 이동객체 스트림 데이터의 연속 시공간 셀프조인 질의)

  • Hwang, Byung-Ju;Li, Ki-Joune
    • Spatial Information Research
    • /
    • v.18 no.1
    • /
    • pp.77-87
    • /
    • 2010
  • Spatio-temporal join operators are essential to the management of spatio-temporal data such as moving objects. For example, the join operators are parts of processing to analyze movement of objects and search similar patterns of moving objects. Various studies on spatio-temporal join queries in outdoor space have been done. Recently with advance of indoor positioning techniques, location based services are required in indoor space as well as outdoor space. Nevertheless there is no one about processing of spatio-temporal join query in indoor space. In this paper, we introduce continuous spatio-temporal self-join queries in indoor space and propose a method of processing of the join queries over stream data of moving objects. The continuous spatio-temporal self-join query is to update the joined result set satisfying spatio-temporal predicates continuously. We assume that positions of moving objects are represented by symbols such as a room or corridor. This paper proposes a data structure, called Candidate Pairs Buffer, to filter and maintain massive stream data efficiently and we also investigate performance of proposed method in experimental study.

A Self-Service Business Intelligence System for Recommending New Crops (재배 작물 추천을 위한 셀프서비스 비즈니스 인텔리전스 시스템)

  • Kim, Sam-Keun;Kim, Kwang-Chae;Kim, Hyeon-Woo;Jeong, Woo-Jin;Ahn, Jae-Geun
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.22 no.3
    • /
    • pp.527-535
    • /
    • 2021
  • Traditional business intelligence (BI) systems have been used widely as tools for better decision-making on time. On the other hand, building a data warehouse (DW) for the efficient analysis of rapidly growing data is time-consuming and complex. In particular, the ETL (Extract, Transform, and Load) process required to build a data warehouse has become much more complex as the BI platform moves to a cloud environment. Various BI solutions based on the NoSQL database, such as MongoDB, have been proposed to overcome these ETL issues. Decision-makers want easy access to data without the help of IT departments or BI experts. Recently, self-service BI (SSBI) has emerged as a way to solve these BI issues. This paper proposes a self-service BI system with farming data using the MongoDB cloud as DW to support the selection of new crops by return-farmers. The proposed system includes functions to provide insights to decision-makers, including data visualization using MongoDB charts, reporting for advanced data search, and monitoring for real-time data analysis. Decision makers can access data directly in various ways and can analyze data in a self-service method using the functions of the proposed system.

Effect of Self-service Technology Service Quality on Cognitive Response and Purchase Intention in Fashion Retail Store (패션 매장의 셀프 서비스 테크놀로지(SST) 기술 속성이 인지적 반응과 구매의도에 미치는 영향)

  • Kim, Songmee;Lee, Yuri
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.43 no.5
    • /
    • pp.634-648
    • /
    • 2019
  • Self-service technologies (SST) are rapidly changing the way customers participate in the purchasing process. Academic literature has focused on the acceptance of SSTs. However, this study explored consumer's cognitive response and purchase intentions through service qualities of SST as well as how they are moderated by technology anxiety and other people's presence based on TAM3. An online survey collected 279 consumer panels. All responses were used for the analysis and analyzed statistically through SPSS 23.0. The results indicate that only enjoyment and control had a significant effect on warmth perception; however, all service qualities had significant effects on competence perception. The perceived warmth and perceived competence partially mediated the relationship between SST service qualities and purchase intention. The moderating effect of technical anxiety was shown to be significant in the relationship between perceived competence and purchase intention. In addition, technology anxiety had a moderating effect on the relationship between competence perception and purchase intention only in a public situation.

Technical Suggestions for Smart Airport Realization - Viewpoint of Passenger Convenience (스마트공항 실현을 위한 기술적 제언 - 여객 편의성 관점)

  • Hong, Jin Woo;Oh, Jeong Hoon;Lee, Han Kyu;Kim, Moon Ku;Song, Ho Young
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
    • /
    • 2018.10a
    • /
    • pp.268-271
    • /
    • 2018
  • Smart Airport which applies the new ICT technologies to the airport is a future airport to provide convenient and safe services for passengers who are airport users, and promote the efficient management of the airport system in point of airport operator's view. The ranges of smart airport include the overall area of the airport like land side, terminal, and air side. In this paper, we propose a technical solution for airport process of terminal providing passenger convenience in various ranges for smart airport realization. Self-service such as web or mobile check-in, self check-in/tagging/back drop/boarding etc. should be strengthened to smartize the airport process and technologies such as automatic immigration, smart security search and automatic AI-based baggage search should be applied. In this paper, we explain the concept of smart airport and smart process, and then propose technical considerations.

  • PDF