• Journal of Information Management
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• v.36 no.2
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• pp.45-71
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• 2005

As circumstances of scholarly communication have been changed over time, there is a growing interest among academic institutions in collecting, preserving, and creating value-added services from digital contents being created by members of the academic community. The purpose of this study is to build an open access based Institutional Repository(IR) in the university for scholarly communication. For this study, this paper analyzes the example of, and makes a full range of process and implementation plan, and then suggests a realistic model of IR which is for dissertations/theses, academic journals, working papers, etc. The intellectual property right issues related to IR are also discussed.

• Journal of Service Research and Studies
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• v.13 no.2
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• pp.41-61
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• 2023

The universal form of life in the era of the 4th industrial revolution can probably be summarized as the keyword "non-face-to-face". In particular, in terms of consumption activities, face-to-face contact is gradually changing to a system that minimizes, and offline stores are rapidly changing to non-contact services through kiosks and robots. The social structure is also changing with the passage of time, and most fundamentally, our dietary consumption patterns are changing. In particular, the increase in single-person households and the aging population are having a great impact on changes in the food service industry, which is closely related to dietary life. The HMR (Home Meal Replacement) market has grown significantly as the labor of cooking at home has decreased and the use of substitute foods has increased. As the size of the market has grown, the types of businesses that provide products have also diversified. The development of technology, non-face-to-face culture, and corporate management efficiency are intertwined, and unmanned stores are spreading recently. In this study, service quality attributes of HMR unmanned stores, where competition is gradually intensifying, are classified, and service quality classification using the Kano model and Timko's customer satisfaction coefficient are calculated to provide implications for service management based on customer satisfaction. As a result of the analysis, 'products with short cooking time' and 'variety of products (menu)' were classified as attractive qualities, and 'cleanliness inside/outside of the store' and 'products at reasonable prices' were classified as unified quality. In addition, 'convenience of self-checkout process' was classified as a natural quality, and 'convenience of in-store passage' was classified as an indifferent quality. Furthermore, when the service factor was satisfied within the HMR unmanned store, the factor with the highest satisfaction coefficient was 'product (menu) variety', and the factor with the highest dissatisfaction factor was 'convenience of self-checkout process'. Through the results of this study, it is intended to derive priorities in service quality management of HMR unmanned stores and provide strategic implications for related businesses.

• The Journal of Information Systems
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• v.31 no.3
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• pp.109-129
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• 2022

Purpose The purpose of this study is to examine whether customers' shadow work and risk perception have an impact on revisit intention to the fast-food restaurant, with mediating role of different types of attribution tendencies. We also added perceived unfairness in the research model, in order to verify its mediating effect on the relationship between attribution tendencies and revisit intention. Design/methodology/approach Applying the shadow work perspective and attribution theory, we designed a research model to confirm the hypotheses. After collecting the data from 331 customers who have used self-service technology in a fast-food restaurant, we conducted an analysis of measurement model and structural model by using Smart-PLS 3.0. Findings This study confirmed that Forced Use of self-service technology can enhance the tendency of dispositional attribution which would negatively affect perceived unfairness and revisit intention. On the other hand, affective risk perception was proven to affect situational attribution, which positively affects revisit intention.

• The KIPS Transactions:PartC
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• v.11C no.6 s.95
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• pp.799-806
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• 2004

A growing diversity of pervasive devices is gaming access to the Internet and other information. However, much of the rich multimedia contents cannot be easily handled by the client devices because of the limited communication, processing, storage and display capabilities. The in-tegration of voice, data and video service modified the target of networking technologies. Networks must have some the capabilities for in-tegration of various services and also for QoS support as required by each of those service. Because of these reasons, we developed EAGIS(Efficient ATM Gateway for real time Internet Service) to provide seamless multimedia service between the ATM network and the Internet. EAGIS consists of the interworking unit, content server, transcoding server, and the serveice broker to provide seamless multimedia service be-tween the ATM network and the Internet. In this paper, we design the architecture and transcoding service scenario of the EAGIS. When the RTP is used for the bi-directional communication, transcoding time is configured by the time-stamp of RTCP. When HTTP is used for unidirec-tional communication, self-timer is used. By using these reference time, standard transcoding method is applicable according to the frame trans-mission rate and network traffic load. And we can also assure the QoS of the multiple users` effective bandwidth by our algorithm.

• Journal of the Korean Society for information Management
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• v.22 no.3 s.57
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• pp.103-127
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• 2005

The purpose of the study is to implement the management model of the institutional repositories for the efficient distribution infrastructure of national knowledge focusing on the dCollection system which is operated by KERIS (service provider). In order to build the management model, the two steps were utilized. The first step is to investigate the checklists of repositories that are important factors for the successful repository implementation through literature review. On the other hand, the second one is to survey the current status of the sixteen domestic and foreign institutional repositories through interviews, surveys and email as well as the repository home pages and literature reviews. Through the two steps, the management model including six components such as content and librarian role was proposed. The proposed management model will be utilized to supply guides both to the universities which plan to build their institutional repositories and to the universities which try to promote the activities of their repositories.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.795-806
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• 2019

Purpose: The purpose of this study was to propose useful suggestions by analyzing the causal relationship between technology-based self-service for smart airport and intention to use. Methods: The data was collected by using the structured questionnaires. The proposed research model is tested using 231 valid questionnaires by R.3.2.1 plspm package. Results: The results of this study are as follows; the effecting factors of technology based self service for introducing smart airport, it was found that the effects of personal innovativeness and enjoyment and responsiveness, social impact were significant for acceptance and personal innovativeness was not significant on perceived usefulness. This study suggests significant factors on the implementation of smart airports and technology-based self-service. It also introduced new technologies in the future by looking at various characteristic factors that affect the intention of using technology-based self-service to promote smart airports. Conclusion: Airports and aviation industries need to have easy access to the airport's technology-based self-services to build a successful smart airport and create an environment that can be used appropriately at the time the customer wants. Also when customers use technology-based self-service devices, they should consider to maximize the positive emotions (emotional values such as pleasure or fun) that customers feel.

• Journal of the Korean Society for information Management
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• v.34 no.1
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• pp.155-176
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• 2017

This study analyzes the open access policies of major scholarly journals that have large number of publicly funded articles, for the purposes of expanding and facilitating the public access. Eighteen scholarly journals in Korea and abroad were selected based on the number of published publicly funded articles through a survey of dissemination of publicly funded journal articles via information from NTIS. The open access policies of the selected journals were analyzed by 5 categories including codification of OA related policy, copyrights, reuse rights, self archiving policy, free access. As a result, this research proposed several considerations for establishing national policies for the collection and distribution of the publicly funded research products.

• Journal of Intelligence and Information Systems
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• v.25 no.1
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• pp.179-196
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• 2019

Recently, the "Smart Consumer" has been emerging. He or she is increasingly inclined to search for and purchase products by taking into account personal judgment or expert reviews rather than by relying on information delivered through manufacturers' advertising. This is especially true when purchasing cosmetics. Because cosmetics act directly on the skin, consumers respond seriously to dangerous chemical elements they contain or to skin problems they may cause. Above all, cosmetics should fit well with the purchaser's skin type. In addition, changes in global cosmetics consumer trends make it necessary to study this field. The desire to find one's own individualized cosmetics is being revealed to consumers around the world and is known as "Finding the Holy Grail." Many consumers show a deep interest in customized cosmetics with the cultural boom known as "K-Beauty" (an aspect of "Han-Ryu"), the growth of personal grooming, and the emergence of "self-culture" that includes "self-beauty" and "self-interior." These trends have led to the explosive popularity of cosmetics made in Korea in the Chinese and Southeast Asian markets. In order to meet the customized cosmetics needs of consumers, cosmetics manufacturers and related companies are responding by concentrating on delivering premium services through the convergence of ICT(Information, Communication and Technology). Despite the evolution of companies' responses regarding market trends toward customized cosmetics, there is no "Intelligent Data Platform" that deals holistically with consumers' skin condition experience and thus attaches emotions to products and services. To find the Holy Grail of customized cosmetics, it is important to acquire and analyze consumer data on what they want in order to address their experiences and emotions. The emotions consumers are addressing when purchasing cosmetics varies by their age, sex, skin type, and specific skin issues and influences what price is considered reasonable. Therefore, it is necessary to classify emotions regarding cosmetics by individual consumer. Because of its importance, consumer emotion analysis has been used for both services and products. Given the trends identified above, we judge that consumer emotion analysis can be used in our study. Therefore, we collected and indexed data on consumers' emotions regarding their cosmetics experiences focusing on consumers' language. We crawled the cosmetics emotion data from SNS (blog and Twitter) according to sales ranking ($1^{st}$ to $99^{th}$), focusing on the ample/serum category. A total of 357 emotional adjectives were collected, and we combined and abstracted similar or duplicate emotional adjectives. We conducted a "Consumer Sentiment Journey" workshop to build a "Consumer Sentiment Dictionary," and this resulted in a total of 76 emotional adjectives regarding cosmetics consumer experience. Using these 76 emotional adjectives, we performed clustering with the Self-Organizing Map (SOM) method. As a result of the analysis, we derived eight final clusters of cosmetics consumer sentiments. Using the vector values of each node for each cluster, the characteristics of each cluster were derived based on the top ten most frequently appearing consumer sentiments. Different characteristics were found in consumer sentiments in each cluster. We also developed a cosmetics experience pattern map. The study results confirmed that recommendation and classification systems that consider consumer emotions and sentiments are needed because each consumer differs in what he or she pursues and prefers. Furthermore, this study reaffirms that the application of emotion and sentiment analysis can be extended to various fields other than cosmetics, and it implies that consumer insights can be derived using these methods. They can be used not only to build a specialized sentiment dictionary using scientific processes and "Design Thinking Methodology," but we also expect that these methods can help us to understand consumers' psychological reactions and cognitive behaviors. If this study is further developed, we believe that it will be able to provide solutions based on consumer experience, and therefore that it can be developed as an aspect of marketing intelligence.