Browse > Article
http://dx.doi.org/10.7469/JKSQM.2019.47.4.795

A Study of Factors Affecting Intention to Use of Using Technology-based Self-services for Smart Airport  

Bae, Ji Hyun (Graduate School of Business Administration, Soongsil University)
Park, Jihye (Graduate School of IT Policy and Management, Soongsil University)
Lee, Hanna (Department of Airline Service, Osan University)
Choi, Jeongil (College of Business Administration, Soongsil University)
Publication Information
Journal of Korean Society for Quality Management / v.47, no.4, 2019 , pp. 795-806 More about this Journal
Abstract
Purpose: The purpose of this study was to propose useful suggestions by analyzing the causal relationship between technology-based self-service for smart airport and intention to use. Methods: The data was collected by using the structured questionnaires. The proposed research model is tested using 231 valid questionnaires by R.3.2.1 plspm package. Results: The results of this study are as follows; the effecting factors of technology based self service for introducing smart airport, it was found that the effects of personal innovativeness and enjoyment and responsiveness, social impact were significant for acceptance and personal innovativeness was not significant on perceived usefulness. This study suggests significant factors on the implementation of smart airports and technology-based self-service. It also introduced new technologies in the future by looking at various characteristic factors that affect the intention of using technology-based self-service to promote smart airports. Conclusion: Airports and aviation industries need to have easy access to the airport's technology-based self-services to build a successful smart airport and create an environment that can be used appropriately at the time the customer wants. Also when customers use technology-based self-service devices, they should consider to maximize the positive emotions (emotional values such as pleasure or fun) that customers feel.
Keywords
Smart Airport; Technology-based Self-Service; Perceived Ease of Use; Perceived Usefulness; Intention to Use;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Mun, C. S., and Shin, Y. H. 2016. "The effects of technology readiness and situational influences on attitude and usage intention of self-service technology." Journal of the Korea Society for Simulation 25(2):93-100.   DOI
2 Parasuraman, A. 2000. "Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies." Journal of Service Research 2(4):07-320.   DOI
3 Parasuraman, A., and Grewal, D. 2000. "The impact of technology on the quality-value-loyalty chain: a research agenda." Journal of the Academy of Marketing Science 28(1):168-174.   DOI
4 Roehrich, G. 2004. "Consumer innovativeness: Concepts and measurements." Journal of Business Research 57(6):671-677.   DOI
5 Van der Heijden, H. 2004. "User acceptance of hedonic information systems." MIS Quarterly 28(4):695-704.   DOI
6 Venkatesh, V., and Brown, S. A. 2001. "A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges" MIS Quarterly 25(1):71-102.   DOI
7 Venkatesh, V., and Davis, F. D. 2000. "A theoretical extension of the technology acceptance model: Four longitudinal field studies." Management Science 46(2):186-204.   DOI
8 Yoon, Yeongseok. 2015. "A Study of Moderating Effecf of Technology Readiness Indices on Customer Satisfaction Depending on Service Quality Factors in Telematics Service." MA thesis., Seoul National University.
9 Davis, F. D. 1989. "Perceived usefulness, perceived ease of use, and user acceptance of information technology" MIS Quarterly 13(3):319-340.   DOI
10 Fishbein, M., and Ajzen, I. 1975. Belief, Attitude, Intention, and Behavior. Reading, MA: Addison-Wesley.
11 Hushaoorng. 2015. "Chinese Babyboom Comsumers' Intention to Use Mobile Instant Messenger Based on E-TAM : Focused on WeChat." MA theis., Chungbuk National University.
12 Hyun, Wooseok. 2018. "Information and communication technologies for smart airport." Aerospace Medical Association of Korea 28(2):30-37.
13 Lam, S. Y., Chiang, J., and Parasuraman, A. 2008. "The effects of the dimensions of technology readiness on technology acceptance: An empirical analysis." Journal of Interactive Marketing 22(4):19-39.   DOI
14 Lee, Soojung. 2017. "Effects of Technology-Based Self Service on Experience Value and Satisfaction, Behavior Intention" PhD diss., Kyonggi University.
15 Liu, Y., Duan, Y., He, Y., Yu, C., Wang, J., Huang, J., and Shu, N. 2012. "Whole brain white matter changes revealed by multiple diffusion metrics in multiple sclerosis: A TBSS study." European Journal of Radiology 81(10):2826-2832.   DOI
16 Barnett, L. A. 1991. "Characterizing playfulness: Correlates with individual attributes and personality traits." Play and Culture 4(4):371-393.
17 McMillan, S. J., and Hwang, J. S. 2002. "Measures of perceived interactivity: An exploration of the role of direction of communication, user control, and time in shaping perceptions of interactivity." Journal of Advertising 31(3):29-42.   DOI
18 Mearian, L. 2001. "Staples installing internet kiosks in all US retail stores." Computerworld 30(1):1-3.
19 Dabholkar, P. A., and Bagozzi, R. P. 2002. "An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors." Journal of the Academy of Marketing Science 30(3):184-201.   DOI
20 Agarwal, R., and Karahanna, E. 2000. "Time flies when you're having fun: cognitive absorption and beliefs about information technology usage." MIS Quarterly 24(4):665-694.   DOI
21 Bitner, M. J., Brown, S. W., and Meuter, M. L. 2000. "Technology infusion in service encounters." Journal of the Academy of Marketing Science 28(1):138-149.   DOI
22 Cho, Sehee. 2015. "The Influence of Airlines' Self-Service Technology(SST) Quality on Customer Satisfaction-Focused on the Mediating Effect of SST Users' Experiential Value." MA thesis., Sejong University.
23 Cronbach, L. J. 1971, "Test validation. In R.L. Thorndike (eds.)." Education Measurement, 2nd ed:443-507, Washington, D.C.: American Council on Education.
24 Dabholkar, P. A. 1994. "Technology-based service delivery: a classification scheme for developing marketing strategies." Advances in Services Marketing and Management 3(1):241-271.   DOI