An Empirical Study on the Development of Quality Management System Model and Customer Satisfaction -Primarily on the K Society of Ship Inspection- (품질경영시스템의 모형 개발과 고객만족에 관한 실증연구 - K선박검사기관을 중심으로 -)
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- Journal of the Korean Institute of Navigation
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- v.25 no.2
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- pp.173-182
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- 2001