• Proceedings of the Korea Information Processing Society Conference
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• 2002.11c
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• pp.1961-1964
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• 2002

현재의 소프트웨어 개발 패러다임은 전체 시스템에서 독립적인 업무 또는 기능을 수행하는 단위이고 유지보수에 필요한 교체 가능한 모듈로 재사용성과 대치성을 제공하는 컴포넌트기반 개발(CBD:Component Based Development)이 연구되고 있다. 기업이나 조직은 웹을 통한 비즈니스 기능의 확대에 따른 효과적이고 빠른 개발과 적용을 요구함에 따라, 에이전트를 통한 유연한 서비스를 제공하고자 한다. 본 논문에서는 비즈니스 영역에 대한 에이전트의 효과적인 개발과 적용을 위해 컴포넌트, e-비즈니스 에이전트, 자원, 관리 관점을 고려하여, e-비즈니스 에이전트지향 컴포넌트기반 개발 프로세스(ebA-CBD:e-business Agent oriented Component Based Development)를 제안한다. 특히, e-비지니스 에이전트의 식별과 명제를 위해 ebA-CBD 매트릭스, ebA Architecture Model과 ebA-Spec.을 제시하며, 사례를 통해 프로세스의 이해성 및 사용성을 제공하고자 한다.

• Management & Information Systems Review
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• v.35 no.3
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• pp.249-272
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• 2016

This study based on dual aspects of service quality aims at classifying service quality attributes by Kano model and also providing the necessity to decide which service quality would be carried out preferentially in the service industries(hotel service, repair service, education service, medical service). The first purpose of this study, therefore, is assorting the service quality by the Kano model about four service industries based on Schmenner's service process matrix. Secondly, this has an intention of drawing preferred considerations and putting forward measures to increase the customer satisfaction by Timko and PCSI Index. The result of this study is as follows. First of all, it was found that tangible attributes classified the attractive quality and Timko's score also was very high in four service industry. That is to say that tangible attributes in service industries could be interpreted into having very high importance at standards on service quality estimation of customer. Second, all but repair service of the service industries suggested empathy dimension to have flexibility solving and understanding the customer's problem could be improve the customer satisfaction. Finally, the common result between them was empathy dimension classified attractive quality in all industries. That is because present satisfaction was not reached customer expectation so there would be a improvement of empathy dimension preferentially.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.10a
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• pp.1039-1040
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• 2015

최근 IoT 및 인공지능 기술을 활용한 상황 정보 예측 서비스가 각광을 받고 있다. 본 논문에서는 특정 메타 데이터(Meta Data)로부터 입력되는 정보를 기반으로 상황 정보 분석 및 예측하는 프로세스를 제안한다. 주성분 분석 및 데이터의 집단화(Corpus), 문서 매트릭스(Document Matrix), 단어 빈도수(Frequency)에 따른 데이터 전처리 과정을 통해 상황정보 데이터를 확보한다. 또한 연관 규칙분석을 통해 분류된 데이터의 연관성을 분석하여 예측 데이터의 연관성을 확보한다. 제안하는 상황정보 분석 및 예측 모델은 R을 적용하여 설계한다.

• Journal of Korea Society of Industrial Information Systems
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• v.14 no.5
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• pp.271-279
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• 2009

The shift from a product-based to a service-based economy also caused to emission of greenhouse gases including carbon dioxide and air pollution. This study investigates the environmental issues of global warming and the environment impact of greenhouse gases produced by service companies. This study proposes several environment strategies which could applied to service companies and examines the benefits and drawbacks of roles of IT to decrease greenhouse gases. This study also conducts case study for the corporate sustainability of United Parcel Service Inc. (UPS), one of the world largest logistics company.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.107-124
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• 2009

In order to create value for maritime tourism industry, new port infrastructures have been planned, improvements in passenger terminal services have been designed, and new maritime transport technologies have been applied, so that ports improve their efficiency and the quality of their service more than their national and international competitors. Thus, the purpose of this study is to verify the dimensions of the service quality of ocean passenger terminal. Based on a survey of 260 customers in port of Busan and Inchon, terminal service quality's five main dimensions have been checked regarding their fit with the use of Confirmatory Factor Analysis. Empirical results support that this is a valid instrument for measuring service quality of a ocean passenger terminal. The interactive sequence of computing Cronbach's alpha, corrected item-to-total correlation, and factor analysis was repeated a few times and resulted in a final set of 19 items representing five distinct dimensions-tangibles, responsiveness, knowledge, reliability, and accessibility. This finding provides the more appropriate instrument to evaluate the customers perception as well as to measure the service quality of ocean passenger terminal.

• Proceedings of the Korea Multimedia Society Conference
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• 2002.11b
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• pp.396-399
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• 2002

현재의 컴포넌트기반 개발(CBD:Component Based Development)을 통한 비즈니스 영역의 개발과 응용에 많은 연구가 진행되고 있다. 기업이나 조직은 분산환경을 통한 비즈니스 기능의 확대와 통합을 빠르고 효과적인 방법을 요구하고 있다. 에이전트는 분산환경의 유연한 서비스를 제공하고, 컴포넌트 기술은 개발의 효율성을 보장함으로써 이러한 요구를 해결할 수 있다. 본 논문에서는 비즈니스 영역에 대한 에이전트의 효과적인 개발과 적용을 위해 e-비즈니스 에이전트지향 컴포넌트기반 개발 프로세스(ebA-CBD:e-business Agent oriented Component Based Development)를 통해 ebA의 명세와 ebA 개발을 위한 컴포넌트 명세를 제안한다. 특히, e-비즈니스 에이전트의 식별과 명세를 위해 ebA-CBD 매트릭스, ebA Architecture Model과 ebA-Spec.을 제시하며, 사례를 통해 명세의 이해성 및 사용성을 제공하고자 한다.

• Convergence Security Journal
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• v.15 no.5
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• pp.29-35
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• 2015

The network security encryption type is divided into two, one is point-to-point, second method is link type. The level of security quality attributes are a system security quality requirements in a networked environment. Quality attributes can be observed and should be able to be measured. If the quality requirements can be presented as exact figures, quality requirements are defined specifically setting quality objectives. Functional requirements in the quality attribute is a requirement for a service function which can be obtained through the encryption. Non-functional requirements are requirements of the service quality that can be obtained through the encryption. Encryption quality evaluation system proposed in this study is to derive functional requirements and non-functional requirements 2 groups. Of the calculating measure of the evaluation index in the same category, the associated indication of the quality measure of each surface should be created. The quality matrix uses 2-factor analysis of the evaluation for the associated surface quality measurements. The quality requirements are calculated based on two different functional requirements and non-functional requirements. The results are calculated by analyzing the trend of the average value assessment. When used this way, it is possible to configure the network security encryption based on quality management.