• Title/Summary/Keyword: 서비스 품질 평가 방법

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Supporting Two Layer Bandwidth Allocation for MPEG Video on ATM Networks (ATM 망에서의 MPEG 비디오를 위한 2계층 대역폭 할당 기법)

  • 박성구;황종선
    • Proceedings of the Korean Information Science Society Conference
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    • 2004.04a
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    • pp.841-843
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    • 2004
  • 비디오 스트링의 표준이라 할 수 있는 MPEG은 데이터 발생량의 변화가 심한 군집성(bursty) 트래픽으로 망의 대역폭을 효율적으로 사용하는 전송방식을 구현하기가 매우 어렵다. 본 연구에서는 최소한의 품질을 보장하면서도 망 자원의 효율적 이용을 위하여 2계층 구조의 새로운 대역폭 할당 기법을 제안하였다. 사용자에게 최소한의 품질을 보장하면서 망에 대역폭의 여유가 있는 경우 보다 고품질의 서비스가 가능토록 하는 방안으로 ATM망의 CBR 클래스와 VBR 클래스를 복합적으로 사용하는 방법을 제안하였다. 이의 구현을 위하여 2계층 구조의 MPEG 부호화기를 설계하였고 모의실험으로 기존의 단일 계층 CBR 클래스와 비교 평가하였다.

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Development of Scale for the Service Quality from Entry to Departure of Container Ports (컨테이너항의 입항부터 출항까지의 서비스품질 척도 개발)

  • Shin, Chang-Hoon;Choi, Min-Seung;Yang, Yun-Ok
    • Journal of Navigation and Port Research
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    • v.34 no.5
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    • pp.389-395
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    • 2010
  • Recently, it becomes important for container ports to gain competitiveness through service differentiation strategies. These strategies require an objective evaluation on consumer needs. For that reason, this study aims at developing the scale and measurement methods for service quality. Container shipping companies calling at Busan are targeted for the empirical analyses. The measurement items are presented for the services that they are provided from entry into a port to departure from a port. Exploratory factor analysis and validity analysis are done to derive a service quality scale from entry to departure. The result of regression analysis implies that the service quality scale is useful to increase customer satisfaction and to establish managerial strategies.

A Trust Evaluation Model on QoS based Services Composition for IoT Environments (IoT 환경에서 QoS 기반 서비스 조합을 위한 신뢰 평가모델)

  • Kim, Yukyong
    • Journal of Software Assessment and Valuation
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    • v.15 no.2
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    • pp.85-93
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    • 2019
  • In an open, heterogeneous environment based on machine-to-machine (M2M) interactions, service selection is a critical issue and the concept of social trust can be applied to service selection so that IoT devices can make the best choice for interaction. In this paper, we propose a method for evaluating the trust level of the service and for estimating the QoS of the composite service using a profile created based on social trust relationship in IoT environment. As the service selection is made through quantitative evaluation, it is expected that the result of a more reliable service combination can be obtained.

Service Scenario Development for Customized Evacuation Route Guidance Service in Regular Building (일반건물 맞춤형 대피동선 안내 서비스를 위한 서비스 시나리오 개발 사례연구)

  • Kim, Tae Wan;Lee, Sang Ki;Shin, Dong Min;Lee, Sung Pil
    • Journal of Service Research and Studies
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    • v.8 no.4
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    • pp.13-29
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    • 2018
  • The final goal of this study was to develop an optimal service scenario to ensure that building occupants can be effectively evacuated from the building within the golden time without extra assistance in preparing and evacuating for fires. In addition, the research was carried out by dividing the current services into fire evacuation and preparedness phases by applying the Double Diamond process in order to find a way to better familiar them as a lifestyle and to always be prepared for fires. For the building occupants and managers, a total of 14 ideas were first suggested, including not only the services of how to evacuate from a fire, but also the life-style service functions associated with fire implementation technology in daily life. The 14 proposed ideas were conducted by the Service quality evaluation and Analytical Hierarchy Process(AHP) from the perspective of the service recipient, and those were finally prioritized from the service provider's perspective, taking into account the cost and practicality of the service provider. The results of this study show that differences in the importance of fire phases considered by stakeholders and the perception of fire generally vary considerably.

The Development of a Tool for Selection of LAN Switch with QoS (QoS를 고려한 LAN 스위치 선정 도구 개발)

  • Lee, Phil-Jai;Lee, Jong-Moo;Shin, In-Chul
    • The Transactions of the Korea Information Processing Society
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    • v.4 no.10
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    • pp.2533-2543
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    • 1997
  • It is necessary to understand and apply the concept of Quality of Service(QoS) for the objective selection among the computer network equipment. Because ITU-T E.800 recommendation covers the service quality of provider's viewpoint and the satisfaction of user, it can be used to evaluate and select the product of computer network systems. This paper is concerned with the development of an evaluation model using QoS and software tool for selection of the most suitable LAN switch. We apply the Analytic Hierarchy Process(AHP) method of Saaty which has been in a multiple criteria framework for an effective group decision process to the selection of LAN switch. The sample data are collected and processed from a questionnaire of professionals in the network field. And we implement a prototype tool for the selection of LAN switch according to the suggested selection model and analyse the result. The result of our research is expected to be a useful tool for decision making to evaluate and select the LAN switch and also can be applied to the decision making of evaluation and selection related to the product of computer network with QoS.

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A Testing Method for Evaluating the Call Success Rate of a Mobile Communication System using Interval Estimation (구간 추정 기법을 이용한 이동통신 시스템의 통화 성공률 시험 방법)

  • Hwang, Ik-Soon;Park, Jae-Sung
    • Journal of KIISE:Information Networking
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    • v.37 no.6
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    • pp.494-498
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    • 2010
  • Performance requirements of a system are usually closely related to the quality of service provided by the system. The call success rate of a mobile communication system is, for example, directly linked with the quality of call service. Therefore, meeting the performance requirements is one of the critical issues during the operation of services as well as in system development. In this paper, we present a testing method for evaluating the call success rate of a mobile communication system by using interval estimation. Also we analyze the criterion used in the evaluation of the quality of 3G mobile communication services which was recently performed by Korea Communications Commission and then discuss the problems.

A Study of Subjective Speech Quality Measurement in VoIP (VoIP 음질의 주관적 평가에 관한 연구)

  • 강영도;강진석;최연성;김장형
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.5 no.2
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    • pp.279-287
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    • 2001
  • In this paper, we discuss the scale of subjective speech quality measurement over VoIP(Voice over IP) network which is a component of broadband networks. Objective parameters of multimedia services like PSNR or jitter can easily measured and defined, but these factors are not easily meet the user's perceptual recognition. We suggest the speech quality measurement scale through the subjective measurement for end-to-end speech quality composed of sender-side quality, transmission quality, receiver-side quality, which provide the degree of correctness of representation of speaker, the degree of impairment caused by various factors, the degree of recognition of processed speech, respectively. Also, we examined the proposed method and verify it's availability.

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Real-Time Video Quality Assessment of Video Communication Systems (비디오 통신 시스템의 실시간 비디오 품질 측정 방법)

  • Kim, Byoung-Yong;Lee, Seon-Oh;Jung, Kwang-Su;Sim, Dong-Gyu;Lee, Soo-Youn
    • Journal of the Institute of Electronics Engineers of Korea SP
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    • v.46 no.3
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    • pp.75-88
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    • 2009
  • This paper presents a video quality assessment method based on quality degradation factors of real-time multimedia streaming services. The video quality degradation is caused by video source compression and network states. In this paper, we propose a blocky metric on an image domain to measure quality degradation by video compression. In this paper, the proposed boundary strength index for the blocky metric is defined by ratio of the variation of two pixel values adjacent to $8{\times}8$ block boundary and the average variation at several pixels adjacent to the two boundary pixels. On the other hand, unnatural image movement caused by network performance deterioration such as jitter and delay factors can be observed. In this paper, a temporal-Jerkiness measurement method is proposed by computing statistics of luminance differences between consecutive frames and play-time intervals between frames. The proposed final Perceptual Video Quality Metric (PVQM) is proposed by consolidating both blocking strength and temporal-jerkiness. To evaluate performance of the proposed algorithm, the accuracy of the proposed algorithm is compared with Difference of Mean Opinion Score (DMOS) based on human visual system.

Development of e-Learning Platform based on Linux -e-Learning Contents Design Module with ISD Model- (리눅스 기반 인터넷 원격 교육 시스템 개발 - ISD Model 지원 교육용 컨텐츠 설계 모듈 -)

  • 성평식;박춘원
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2001.05a
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    • pp.165-183
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    • 2001
  • 지난해부터 인터넷 분야에서 가장 확실한 수익 모델을 갖춘 사업 분야로 e-Learning 분야가 손꼽히면서 많은 온라인 교육 서비스가 우후죽순처럼 등장해 이미 1,000여 개의 서비스가 각축을 벌이고 있다. 그러나 e-Learning은 무엇보다도 학습용 컨텐츠의 품질이 그 성패를 좌우한다 할 때 한국의 온라인 학습 컨텐츠의 품질은 부실하기 이를 데 없다는 게 중론이다. 이는 S/W 공학에서 S/W 품질 보장을 위해 개발 방법론이 중요한 것으로 인식되는 것과 이를 지원하기 위한 Method II등 여러 도구들이 보급되고 있는데 비해 학습 컨텐츠는 그 중요도와 개발이 복잡하고 정교함이 요구됨에도 불구하고 개발 방법론에 대한 인식과 개발방법론을 지원하기 위한 도구가 없음에 기인하는바 크다 할 수 있겠다. 아직까지 국내에서는 MacroMedia Director나 ToolBook, Authorware등 일반적인 저작 도구나 웹 기반의 컨텐츠를 제작하는 Dreamweaver등의 HTML Editor만 있으면 컨텐츠가 만들어 질 수 있는 것으로 착각하고 있는 경우가 많다. 교육 학습용 컨텐츠의 개발 주기를 살펴보면 요구 분석->교수 설계->저작->평가->배포의 단계를 거치게 되는데 이때 학습 컨텐츠의 품질은 사실 요구 분석과 교수 설계 단계에서 결정되게 되며 이 학습 컨텐츠의 품질을 결정하는 단계에서는 IT 분야 지식보다는 오히려 교육 공학적 지식이 더욱 요구된다. 그러나 현실적으로 이 단계의 절차적 복잡성과 전문성으로 인해 거의 대부분의 학습 컨텐츠들이 제대로 개발 주기를 거치지 못하고 검증되지 않은 스토리 보드에 의한 저작 단계로 바로 돌입하고 있는 것이 한국의 실정이라 하겠다. 따라서 본 프로젝트에 의해 개발 된 교수 설계 도구는 교육/학습 컨텐츠의 품질 보증을 위한 방법론인 교육 공학의 체제적 교수 설계 이론 Model (Instructional System Design Model), 특히 그 중에서도 이 분야의 사실상의 표준 이론(de facto standard)인 Dick & Carey 교수와 Gagne 교수의 인지주의 ISD Model을 기반으로 정교한 교수 설계와 코스 맵 설계를 가능하게 함으로써 학습 컨텐츠의 품질 보증 활동을 지원 할 수 있는 도구로 개발하였다. 특히 Linux 기반에서 PHP로 개발 함으로써 Platform에 구애받지 않은 사용 환경을 구현 하였으며 향후 많은 e-Learning Platform에 교수 설계 모듈로 장착 함으로써 기존의 e-Learning Platform들의 가치를 높일 수 있는 계기가 될 것으로 생각한다.

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Cable Network Quality Enhance Measure Using RFoG Network (RFoG 네트워크를 이용한 케이블 서비스 품질 개선 방법)

  • Kim, Hong-Ik;Park, Jin-Su;Kim, Jang-Jib
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.37 no.7B
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    • pp.565-577
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    • 2012
  • Recently, cable operators are providing broadcast and IP based services using Hybrid Fiber Coaxial(HFC) networks while securing frequency band for video contents and convergence services are becoming an important issue. But, HFC networks have difficulty of securing frequency band, because they are used for broadcasting service based on MPEG. Therefore, it is necessary to find out a method to go broadband. Radio Frequency over Glass(RFoG), one of the methods to go broadband, is advantageous in the sense that it can overcome bandwidth limit and simplifies the structure. In this paper, we find characteristic and standard of RFoG and services. And we also find advantage of RFoG by evaluating performance.