• Proceedings of the Korea Multimedia Society Conference
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• 2004.05a
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• pp.391-395
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• 2004

최근 들어 한국디지털위성방송사가 위성을 통한 디지털 방송을 통해서 양방향 서비스를 본격적으로 시작하면서 디지털 TV 가 방송통신 융합의 총아로 등장하고 있다. 그러나 방송사업자가 디지털 방송으로 전환하고 양방향 서비스를 제공하기 위해서는 막대한 비용의 소요되므로 이에 대한 재원을 마련하기 위해서 방송사업자들은 양방향 서비스를 통한 수익 비즈니스 모델을 발굴하는데 고심을 하고 있다. 또한 통신사업자들은 디지털 TV 서비스 시대의 새로운 주자로 등장하면서 기존에 전통적으로 수익을 올렸던 영역에서 벗어나 방송과 통신을 융합한 새로운 영역에서 방송사업자와 경쟁하여 직접적으로 소비자들을 상대로 수익을 올리는 방법을 연구하고 있다. 따라서 양방향 TV의 비즈니스 영역이 무엇이며 그 영역 내에서 주요 부분을 차지하고 있는 T-commerce 의 가치사슬과 주요 주자들의 구성에 대해서 연구하는 것은 중요하다.

• Journal of the Korean Society of Food Science and Nutrition
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• v.38 no.9
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• pp.1271-1278
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• 2009

The purpose of this study was the improvement of satisfaction for school foodservice customers through analysis of the importance and performance of school foodservice quality and the understanding what factors affected customer's loyalty. The questionnaire was distributed to three hundred students at five high schools in Busan. Students evaluated the factors of importance and performance, the order of importance was sanitation> food> service and then, the order of performance was sanitation> service> food. Gap analysis resulted 4.39 for importance factors and 2.51 for performance factors; importance scores were higher than performance scores at all areas (p<0.01) and the sanitation factor gap was the biggest gap compared to all others. Each factor's analysis resulted that the gap analysis order was taste> balance of main & sub side dish> diversity of food in food area, quick react to customer complaint> reflection of customer proposal and recommendation> provide better service than competitor in service area, sanitation of food> cleanness of tableware> cleanness of container in sanitation area. The average score of customer's loyalty was 1.66 and female' score was significantly higher than male (p<0.001). Food, service and sanitation had a significant correlation to customer's loyalty than service (p<0.01), food (p<0.05), and sanitation (p<0.05) affected customer's loyalty significantly. So, intensive control is needed in the sanitation area which had the highest gap analysis result between importance and performance in food service. Especially, service factor was very important in explaining customer's loyalty, so service improvement through training is needed to improve student's satisfaction.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.16 no.12
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• pp.2777-2784
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• 2012

To support complex business environment. the enterprise information system requires prompt and flexible response to altered conditions. The development of collaboration among information systems in accordance with changes in enterprises' business environment brings about the problems of duplication of the existing business services and increase in costs of maintenance. In order to supplement and resolve such problems, researches on ontology are under way. Ontology can support the semantic interoperability of Web service by describing the resources of particular business domains and the relationships among them. This thesis suggests ontology that supports interoperability among services. The constructed ontology is designed into the service area, the meta area, and the instance area, which can support the collaboration efficiently by providing the link between the interactivity among businesses and the data. The register and call of constructed ontology are carried out with the interaction of the three areas, that is, the service area, the instance area and the meta area that supports the common elements. The efficiency of the proposed ontology is evaluated by comparing with an existing Web service ontology.

• Journal of Korean Library and Information Science Society
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• v.52 no.4
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• pp.229-253
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• 2021

The service strategy of the public library needs to be established based on the users who are the actual beneficiaries of the services, including the perspective of changes in the social environment. This study investigated and analyzed the users' perceptions of the library functions and services currently provided and the demand for future services, targeting public library users in the Busan area. The data were collected through a questionnaire, and the respondents were 733 public library users in Busan. The main result is that first, the role and function of the public library that Busan users consider most important was still in material collection and provision. Second, in the information service type, the demand for cultural/lifelong learning program service was the highest, and in the service program, the demand for new IT technology experience and education was the highest. Third, as a result of ISA analysis of information service type, material provision service and information literacy education service were types to be maintained, and reading related service was type to be managed intensively. Fourth, in the analysis of service demand by age, those aged 41 to 50 years old were the generation with the highest demand in all types except for the information literacy education service type, and the demand for information literacy education was the highest among the elderly generation over 61 years old. And the user group in the western part of Busan was higher than the user group in other regions in demand for almost all service types. The results of this study can be used as basic data when establishing strategies to optimize community public library services for users.

• Journal of Korea Society of Industrial Information Systems
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• v.14 no.4
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• pp.37-48
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• 2009

Household service robots should be able to provide their users with a variety of temporal reasoning services. In this paper, we propose an effective way of developing such temporal reasoning services using a domain-independent AI planner. Developing temporal reasoning services with a domain-independent AI planner, we have to address both the knowledge engineering problem of how to represent various real-world temporal constraints in a planning domain definition language, and the system design problem of how to realize the interface between the AI planner and the service consumer. In this paper, we introduce an example scenario and a set of typical temporal constraints for a household service robot, and then present how to represent them in the standard planning domain definition language. We also explain how to implement a service agent based on an AI planner in order to develop and provide new services efficiently.

• Electronics and Telecommunications Trends
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• v.18 no.4 s.82
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• pp.1-10
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• 2003

최근 무선인터넷 및 WLAN 서비스 활성화와 함께 3G 이동통신망과 WLAN 망간의 서비스 연동 이슈가 주목을 받고 있다. WLAN 서비스는 높은 전송속도를 제공하는 반면에 서비스영역이 좁고, 3G(cdma2000 혹은 UMTS) 서비스는 서비스영역이 넓은 반면 데이터 전송속도가 낮고 요금 또한 고가이다. 본 고에서는 3G-WLAN 연동 고려사항 및 표준기술 동향을 살펴본다.

• Journal of Korean Library and Information Science Society
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• v.42 no.2
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• pp.343-362
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• 2011

The purpose of this research was to derive a expansive curriculum management measure by analyzing the curriculum on the field of library and information service. To fulfill this goal, five major South Korean universities and four major US graduate schools were selected for comparison of the curriculum on information service. In addition, the research analyzed the required examination subjects for the employment of librarians of public library. The comparison was conducted to comprehend the curricular contents of an academic information service; the latter was to identify the curricular contents of information service required by the libraries. the analysis showed that the field of academic information service included the knowledge on the information source of each area(collection development, subject bibliography, etc.) and the knowledge on user analysis(information service, user-study, reading guidance, etc.) Moreover, the employment requirement of the manager-level national examination demanded a comprehensive knowledge on information service theories, subject sources and users. The findings confirmed the need to strengthen the special subject service education in the information service curriculum.

• Journal of Digital Convergence
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• v.18 no.6
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• pp.401-409
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• 2020

The purpose of this study is to develop a convergence inpatient medical service patient experience management model(IMSPEMM) that can help in the management strategy of a medical institution to create a patient-centered medical culture. Using the original data from the 2018 Medical Service Experience Survey, 593 people with medical services inpatient(MSI) over the age of 15 were analyzed. By using the decision tree model, we developed a prediction model for overall satisfaction(OS) with the inpatient medical service experience(IMSE) and the intention to recommend patient experience(RI), and were classified into 4 and 7 types. The accuracy of the model was 68.9% and 78.3%. The OS level of IMSE was the nurse area and the hospital room noise management area, and the RI decision factor was the nurse area. It is significant that the IMSPEMM for MSI was presented and confirmed that the nurse area and the noise management area of the hospital room are important factors for the inpatient experience. It is considered that further research is needed to generalize the IMSPEMM.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.9
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• pp.2073-2078
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• 2014

Based on the DGPS radio wave measurement in the coast of the yellow-sea, south-sea and east-sea, the DGPS service regions in the korean coastal ferry route are analyzed in this paper. The impact of obstacles on the propagation due to the archipelago and island regions are measured and analyzed in the point of service region. The ocean-based DGPS reference stations provide the wide DGPS ocean service regions with signal strength more than $40dB{\mu}V/m$ and signal-to-noise ratio more than 10 dB. Based on the overlapping of the service regions between the DGPS reference stations, the DGPS services with good quality are provided in the coastal ferry route segments. In case of regions where the propagation obstacles are scattered, the increasingly good service can be provided under conditions of output power reinforcement and antenna efficiency enhancement.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.61-80
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• 2009

Readers' advisory service has become more important for public libraries as one of the critical service areas in terms of supporting libraries patrons' reading. This study aims to discover major types of readers' advisory services provided through public libraries' web sites. Contents of 200 public libraries' home pages in U. S. were analyzed and nine areas were identified as the major readers' advisory areas. This study also proves that American public libraries are diversly communicating with their patrons and providing user-oriented advisory services. The identified key factors of readers' advisory services will help for Korean public libraries to develope their own services.