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http://dx.doi.org/10.14400/JDC.2020.18.6.401

Development of a convergence inpatient medical service patient experience management model using data mining  

Yoo, Jin-Yeong (Division of Health Administration, Suseong University)
Publication Information
Journal of Digital Convergence / v.18, no.6, 2020 , pp. 401-409 More about this Journal
Abstract
The purpose of this study is to develop a convergence inpatient medical service patient experience management model(IMSPEMM) that can help in the management strategy of a medical institution to create a patient-centered medical culture. Using the original data from the 2018 Medical Service Experience Survey, 593 people with medical services inpatient(MSI) over the age of 15 were analyzed. By using the decision tree model, we developed a prediction model for overall satisfaction(OS) with the inpatient medical service experience(IMSE) and the intention to recommend patient experience(RI), and were classified into 4 and 7 types. The accuracy of the model was 68.9% and 78.3%. The OS level of IMSE was the nurse area and the hospital room noise management area, and the RI decision factor was the nurse area. It is significant that the IMSPEMM for MSI was presented and confirmed that the nurse area and the noise management area of the hospital room are important factors for the inpatient experience. It is considered that further research is needed to generalize the IMSPEMM.
Keywords
Patient-Centeredness; Inpatient; Medical Service; Decision tree; Data mining;
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Times Cited By KSCI : 6  (Citation Analysis)
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