• Title/Summary/Keyword: 서비스 습관

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Effects of Service Habit on Customer Purchase in a Coffee Shop: Focused on Female University Students (커피 전문점에서 서비스 습관이 구매에 미치는 영향: 여대생을 중심으로)

  • Kim, Byoungsoo
    • The Journal of the Korea Contents Association
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    • v.15 no.11
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    • pp.447-455
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    • 2015
  • In the highly competitive coffee market, it is important to understand consumer purchase mechanism. Although consumers repeat decision-making about coffee purchase, most studies on service management do not consider habit construct. This study identifies repurchase intention and service habit as key drivers of comsumer purchase. Moreover, thus study investigates the effects of consumer satisfaction, perceived service quality, and brand awareness on consumer's purchase behavior. Data collected from 233 female university students were empirically tested against a research model using partial least squares. The analysis results showed that service habit significantly influences comsumer purchase, whereas purchase intention does not affect it. Both consumer satisfaction and brand awareness play an important role on the formation of service habit. Moreover, the results found that perceived service quality significantly affects consumer satisfaction.

Predicting users' intention to continue mobile internet services usage : The integration of habit into the Expectation-Confirmation Model (모바일 인터넷 서비스 이용자의 지속적인 이용의도에 대한 영향요인 탐색 : 습관과 기대일치모형의 통합)

  • Muna, Sushil Kumar;Kim, Seung-Woon;Kang, Hee-Taek
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2008.10b
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    • pp.404-428
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    • 2008
  • 기대일치이론에 기초한 기대일치모형은 정보시스템 연구 분야에서 정보시스템의 지속적인 사용 혹은 사용의도를 설명하는 핵심 이론으로 언급되어 왔다. 이러한 기대일치모형과 더불어 최근에 정보시스템 분야에서 주목을 받고 있는 또 다른 개념은 자동화된 행동 경향을 의미하는 ‘습관’이다. 본 연구에서는 이러한 두 가지 개념들을 기초로 모바일 인터넷 서비스에 대한 지속적인 이용 상황에서 습관과 기대일치모형을 통합하는 시도를 하였다. 이에 일치, 지각된 유용성, 지각된 사용 용이성, 습관 등의 수용후 신념, 이용자 만족, 지속적 이용의도로 구성된 연구모형을 구성하고 이를 검증하였다. J도내 250명의 대학생들을 대상으로 설문자료를 수집하여 분석한 결과, 기대일치와 지각된 유용성이 모바일 인터넷 서비스의 이용자 만족에 대한 주요 요인으로서 나타났다. 또한 지각된 유용성, 이용자 만족, 습관은 모바일 인터넷 서비스에 대한 지속적 이용의도를 결정하는 주요 요인으로 나타났다. 반면에 지각된 이용 용이성은 이용자 만족과 지속적 이용의도 모두에 대하여 아무런 관련성이 없는 것으로 나타났다.

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A Study on Antecedents of SNS User's Addiction in the Age of Convergence: The Role of SNS Habit (융복합 시대에 소셜 네트워크 서비스 사용자들의 중독 요인에 대한 연구: 습관의 역할)

  • Kim, Byoung-Soo;Kim, Dae-Kil
    • Journal of Digital Convergence
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    • v.13 no.8
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    • pp.161-168
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    • 2015
  • Given social problems of social network service (SNS) addiction, it is critical to understand user's formation mechanism of SNS addiction. Since a number of studies have demonstrated the negative outcomes of excessive SNS use, the researchers examined important antecedents of SNS addiction as SNS habit that is considered as a key driver of SNS addiction. Moreover, the effects of self-expression, network management, and information search on SNS addition formation were investigated. The proposed theoretical model was empirically tested by using longitudinal survey data collected from 206 Facebook users. The analysis results indicate that SNS habit plays an important role in forming SNS addiction. Further, self-expression, network management, and information search influence SNS addiction through SNS habit. The analysis results offer some in-depth perspectives to SNS providers and government that establish policies or digital convergence strategies to induce healthy SNS use.

Moderating Effects of Switching Cost on the IT Service Switching Intention (IT서비스 전환의도에 대한 전환비용의 조절효과)

  • Kim, Soo-Hyun
    • The Journal of the Korea Contents Association
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    • v.13 no.10
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    • pp.452-460
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    • 2013
  • Nowadays IT service users meet various new IT services and are considering a switch into a new IT service. IT service providers are also developing the strategies to retain and expand their customer base. Studies on switching intention have been one of the most interesting topics in the on-line and off-line markets. In this paper we investigate the factors influencing the IT service switching intention. Our research model includes the relationship between 'switching intention' and 'habit', 'alternative attractiveness', 'present service satisfaction'. In addition, we try to find the effect that 'habit' and 'alternative attractiveness' give to 'switching intention' through 'present service satisfaction'. Finally, the moderating effects of 'switching cost' are examined. This empirical paper proves that 'habit' and 'present service satisfaction' give effects to 'switching intention', and 'alternative attractiveness' give the indirect effects to 'switching intention'. In addition, 'switching cost' has the moderating effects between 'switching intention' and 'habit'.

Moderating Effects of Handset Subsidy on the Mobile Communication Service Switching Intention (단말기 보조금이 이동통신 서비스 전환의도에 미치는 조절효과)

  • Kim, Soo-Hyun
    • The Journal of the Korea Contents Association
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    • v.14 no.11
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    • pp.389-397
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    • 2014
  • Studies on switching intention have been one of the most interesting topics. In this paper we investigate empirically the factors influencing the mobile communication service switching intention. Our research model includes the relationship between 'switching intention' and 'habit', 'alternative attractiveness', 'present service satisfaction'. In addition, we try to find the effects that 'habit' and 'alternative attractiveness' give to 'switching intention' through 'present service satisfaction'. Finally, the moderating effects of 'handset subsidy' are examined. We analyze the model by Multiple Group Structural Equation Model. This proves that 'habit', 'present service satisfaction', and 'alternative attractiveness' give direct effects to 'switching intention'. And 'habit' and 'alternative attractiveness' give the indirect effects to 'switching intention' through 'present service satisfaction'. In addition, 'handset subsidy' has the moderating effects between 'switching intention' and 'habit'.

사물인터넷기반 라이프케어 빅데이터 센싱기술

  • Jo, Wi-Deok;Choe, Seon-Tak;Baek, Jae-Sun;Min, Myeong-Gi;Lee, Yeong-Gwon;Lee, Gyu-Pil;Park, Gyeong-Chan;Lee, Jong-Ik
    • Information and Communications Magazine
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    • v.32 no.11
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    • pp.21-31
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    • 2015
  • 현대 사회에서의 삶의 모습이 다양해짐에 따라 생활습관이 다양해지고 잘못된 생활습관으로 인한 생활습관병에 대한 관심이 높아지고 있다. 본 논문에서는 사물인터넷 및 빅데이터와 같은 IT기술을 통해 사용자의 다양한 생활습관을 추적할 수 있는 방법과 그 응용 기술에 대해서 소개하고자 한다. 이러한 생활습관 추적 및 분석 기술은 다양한 사용자의 요구에 능동적으로 대처할 수 있으며 노약자나 장애인, 생활습관병 환자 등 특수계층의 건강 예측, 질병 관리 분야에서 실효성을 가질 수 있다. 특히 본 논문에서는 라이프케어 서비스를 위한 사용자 센싱 기술에 초점을 두고, 낮 시간의 활동과, 밤 시간의 수면 및 위치 기반 기술, 빅데이터 플랫폼, 스마트 홈 패턴 모델링 기술에 대해서 소개한다.

A Study on the Influence of OTT Service Usage Factors on OTT Adoption and Acceptance Intention by Plan Package: A Comparative Analysis of Netflix and Wavve (OTT 서비스 이용 요인이 OTT 채택 및 요금 패키지별 수용의도에 미치는 영향에 관한 연구 : Netflix와 Wavve 비교 분석)

  • Kim, Hyun Jin;Jin, Sun Woo;Park, SungBok
    • The Journal of the Korea Contents Association
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    • v.22 no.4
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    • pp.301-313
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    • 2022
  • This study aims to investigate the causal relationship between variables of UTAUT2 model and the acceptance intention by Netflix and Wavve intention to adopt and acceptance intent by plan package. The results indicate that (1)First, the intention of Netflix adoption was influenced by performance expectancy, effort expectancy, hedonic motivation, price value, and habit; (2) the intention of wave adoption was influenced by performance expectancy, social influence, price value, and habit. (3)in the acceptance intention of Netflix's acceptance intent by plan package, price value and habit, performance expectancy and habit influenced on the acceptance intent of premium plan, and did not affect the standard plan; (4) in the acceptance intention of the basic plan by the Wavve plan, the price value had a negative effect on the acceptance intention of the basic plan, and the habit had a positive effect.The social impact on the acceptance intention of the standard rate plan, the price value and habit of the acceptance intention of the premium rate plan were affected.

Analysis of the Optimum of Service Supply Item and Human Resources and Necessity of Health Care Service Bill (건강관리서비스법안의 필요성과 서비스 제공 항목 및 인적 요원의 적절성에 관한 분석)

  • Jeong, Mi-Ae
    • Proceedings of the Korea Contents Association Conference
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    • 2011.05a
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    • pp.193-194
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    • 2011
  • 본 연구는 생활습관 개선을 통하여 질병의 사전 예방과 조기진단을 목적으로 발의한 건강관리서비스법안에 관한 방사선사와 치위생사의 의식을 분석하여 향후 건강관리서비스의 올바른 방향을 제시하고자 하였다.

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Design of Recommendation and Analysis System for Driving Habit based on IoT Devices (IoT 디바이스 기반 운전 습관 분석 및 추천 시스템 설계)

  • An, Jinwoo;Moon, Daejin;Cho, Dae-Soo
    • Proceedings of the Korea Information Processing Society Conference
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    • 2015.10a
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    • pp.517-519
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    • 2015
  • 국내 한 가구 당 차량 한대 이상을 보유하고 있을 정도로 차량이 보급화 되면서 차량에 관심이 높아지고 있다. 이와 더불어 차량의 유지비용 절감 및 교통사고 예방 등 차량과 관련된 여러 가지 서비스가 이슈로 떠오르고 있다. 차량 제조사들은 텔레매틱스 및 커넥티드 카 서비스 등 여러 가지 서비스를 제공하고 있으나, 커넥티드 카 모듈이 장착된 차량 전용 서비스로만 제공되며, 모듈을 장착하기 위해서는 고가의 비용을 지불해야만 한다. 본 논문에서는 범용적으로 사용 가능한 IoT 디바이스 기반 운전습관 분석 및 추천 시스템을 제안한다.

Effect of Food Habits and Perceived Food Quality on Satisfaction with Elementary School Lunch in Gyeonggi Province (경기도 초등학교 급식에서 식습관과 지각된 식사품질이 만족에 미치는 영향)

  • Ahn, Kyeong Ah;Byeon, Jin Young;Choe, Young Chan
    • Culinary science and hospitality research
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    • v.21 no.5
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    • pp.98-108
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    • 2015
  • The provincial education office considers providing school lunch as a foodservice and intends to improve consumer satisfaction. This study investigates the effect of student food habits and perceived food quality on satisfaction with school lunch based on Oliver's expectancy disconfirmation theory. We test the moderating effect of student gender and school conditions, such as the location of the school, job positon of the nutrition teacher, renovating kitchen and food distributing place. Questionnaires were collected from 240 sixth graders in the eight elementary schools in Gyeonggi province from August to September 2014. Excluding inadequate questionnaires, 208 were analyzed. PLS (Partial Least Square) and bootstrap t-tests were conducted for this study. The results showed food habits affected satisfaction directly (p<0.01). The perceived food quality of the school lunch service mediated this relationship in part (p<0.01). Moderating effects identified were gender (p<0.1), nutrition teacher's position(p<0.05), and renovating kitchen (p<0.1), but not location of school or distributing place. The study revealed the importance of student food habits and perceived food quality, which had an influence on satisfaction. We make a distinction between the concepts of satisfaction and quality so as to improve student satisfaction. When it comes to offering education program about food habits, the schools with old-fashion kitchen is given priority to than renovating one.