• 한국노년학
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• v.36 no.3
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• pp.649-671
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• 2016

The purpose of this study was to identify the meaning of performance experienced in the process of practicing at the elderly suicide prevention center. Therefore, the actual results perceived from the subjective viewpoints of the chiefs, staff and service users from the public institutions, which offer the elderly suicide prevention services were examined. The results classified the service provider's view, service users view and multi-dimensional view. The research method is a case study of qualitative research method. The results of the study found that the analysis commonly perceived from the perspectives of both the chiefs and staff from the public institutions offering elderly suicide prevention service were 'the perception of structural obstacles during the process of practicing the services and focused on the achievement of experiencing changes in the service users and the community'. On the other hand, the analysis from the perspective of the service users turned out to be 'focusing on changes in the users'internal perception according to service experiences'. The meaning and essence of the analytical results perceived from each perspective are summarized as follows. First, the analytical results perceived of the chiefs of public institutions offering elderly suicide prevention service were 'the process in which the identification of the institution is rediscovered through the service'. Second, the analytical results perceived by the staff from the institution were 'being acknowledged in the community and organization while experiencing changes in the service users in the process of struggling to survive in such community and organization'. Third, the analytical results perceived by the service users were 'holding on to the lifeline at the edge of a precipice'. Based on the results, political and practical implications of elderly suicide prevention service were discussed.

• Journal of Korea Society of Industrial Information Systems
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• v.24 no.4
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• pp.53-64
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• 2019

This research explored the main and interactive effects of service employee market orientation, service creativity, and national culture(Korea and Japan). To test the hypotheses, responses were collected from 196 Korean and 195 Japan hotel service employee samples. The results showed that service employee market orientation(customer orientation, competitor orientation, and interfunctional coordination) has a positive relationship with service creativity. Also, national culture moderates the relationship between service employee market orientation and service creativity, thereby implying the positive relationship between competitor orientation and service creativity is stronger in Korea than in Japan. In contrast, the positive relationship between interfunctional coordination and service creativity is stronger in Japan than in Korea. Theoretical implications of our findings and practical recommendations for how to address the impact of market orientation on service creativity are discussed.

• Journal of Service Research and Studies
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• v.9 no.1
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• pp.1-16
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• 2019

This study analyzed Korean representative ideology to establish a service philosophy. As a follow - up study of the service philosophy consistency study of the Korean original idea, we searched for the coherence as the philosophy of the service age in the Korean representative ideology. The basic structure and operation model of service philosophy are presented, and the service philosophy of major korean ideology is derived. The philosophy of service can be presented by the structure of service and the operation of service. The essential characteristics of the service are relationship, interactivity, horizontality, and harmony, and the service structure that reflects this is the coexistence of products and services. Based on the discussion on the structure and operation of the service philosophy, the service philosophy synthesis of Korean representative ideology is presented. From the Silla era to the Koryo dynasty, the essence of Korean Buddhism thought is in line with the service philosophy, and it was found that Toegye and Yulgok to Dasan's thoughts are also consistent with service philosophy. In the future, we need further studies to refine the structure and operational principles of the service philosophy and to develop it into a big idea. In addition, it is necessary to follow up the service philosophy of Oriental representative ideology centering on Chinese and Indian philosophy. Ultimately, it is necessary to establish a service philosophy as the main philosophical thought and to establish a service philosophy as a desirable future economic and social philosophy.

• Journal of KIISE:Software and Applications
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• v.36 no.1
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• pp.1-9
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• 2009

In heterogeneous and distributed computing environments, with an increasing number of Web services providing similar functionalities, the reliability of Web services is a critical decision factor. To fulfill the open business model such as cooperation among enterprises, several Web services can be composed into the upper level business transaction. In Web services composition, the reliability of services is more and more critical. Though each unit Web service can be reliable, the reliability of the composed service is not guaranteed. Thus a way to efficiently assess and select composed Web services is needed. In this paper, we define new metrics for measuring the trust value of Web services, and propose an evaluation method to predict the trustworthy degree of the composed services based on the metrics. We also define a conceptual framework to support optimal Web services selection based on the proposed trust evaluation method. By selecting using the quantitative measurement rather than intuitive selection of the service user, it allows the service users to select the high reliable service meeting their quality requirements well.

• Convergence Security Journal
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• v.14 no.3_2
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• pp.71-81
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• 2014

The purpose of this research is to find out the relationship among the quality of service, the satisfaction of service and the satisfaction of life in public security of Police. This research made by Final Judgment based on Seoul Citizens living in Seoul as a focus group, total number of citizens for final analysis is 491. The research consists of 60 questionnaires shows frequency analysis, factor analysis, reliability analysis, multiple regression, path analysis by SPSSWIN 18.0 and reaches the following. The reliability of the survey showed a Cronbach's ${\alpha}$ value of over 0.607. results; First, the quality of service in public security of Police in fluences the satisfaction of service. Second, the quality of service in public security of Police in fluences the satisfaction of life. Third, the satisfaction of service in public security in fluences the satisfaction of life. Fourth, the quality of service in public security of Police in fluences the satisfaction of service in public security and the satisfaction of life directly and indirectly.

• Information Systems Review
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• v.19 no.3
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• pp.127-154
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• 2017

This study aims to identify various service innovation patterns in the service industry and understand the main differences among them. We attempt to create a new typology of service innovation by analyzing its patterns based on the four major dimensions of service innovation (i.e., service concept, service delivery, customer interaction, and technology). We then investigate whether firms pursuing different service innovation patterns significantly differ from one another in terms of their performance (high and low performance). Based on empirical data collected from 198 Korean firms in the knowledge-intensive business service sector, four major clusters composed of different service innovation dimensions are identified. These four clusters can be interpreted as specific service innovation patterns, including "technology based high customer interaction," "high technology based high service delivery," "service delivery and high customer interaction-integrated," and "strongly balanced" innovators. High firm performance does not depend on the individual service innovation dimension but on the specific configurations of such service dimensions. Customer interaction also has an important role in achieving innovation success and improving firm performance, while technology has a key role in enhancing firm performance. This study sheds new light on service innovation research by developing a new typology of service innovation, identifying four major clusters as service innovation patterns, and exploring the relationship between service innovation patterns and firm performance.

• The Journal of the Korea Contents Association
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• v.22 no.10
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• pp.271-278
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• 2022

MyData service integrates and manages user's personal data such as finance, credit, etc, and is expected to provide useful information to the user as personal data in various fields are gradually integrated. Discovering factors that affect the intention to use of MyData service is a very important topic for understanding that service. To this end, in this study, the attributes of the MyData service were derived, and the derived service attributes were grouped together by using factor analysis. As a result, we found four factors such as "convenience", "usefulness", "security", and "control". After that, we established our research model to analyze the causal relationship between these four factors and the intention to use of MyData service. According to the analysis results, among the factors of the MyData service attribute, "convenience", "usefulness", and "control" had a significant effect, and "security" did not have a significant effect. In particular, it was confirmed that "control" had the greatest influence on the intention to use. This study suggests that MyData service provider need to make users recognize they are controlling their data and develop services that provide various benefits to users.

• Proceedings of the Korean Information Science Society Conference
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• 2000.10c
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• pp.455-457
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• 2000

3세대 통신망인 IMT-2000 서비스의 가장 큰 특징은 단말 이동성, 개인 이동성 및 서비스 이동성으로 구분되는 강력한 이동성의 제공이다. 이 중 서비스 이동성은 IMT-2000 서비스의 가장 큰 특징으로 가상 홈 환경(VHE ; Virtual Home Environment) 개념을 이용하고 있다. VHE는 개인 단말사이, 망 경계를 뛰어넘는 개인 서비스 환경 이동성의 개념으로 글로벌 로밍의 환경에서 서비스 가입자에게 Visited 망에서도 Home 망의 서비스를 그대로 이용할 수 있도록 하는 개념이다. 이 VHE에서 핵심이 되는 것이 프로파일을 어떻게 관리하여 사용자에게 원활한 서비스를 제공할 것인가 하는 것인데, 본 논문에서는 VHE 서비스를 위한 사용자 프로파일(User Profile), 서비스 프로파일(Service Profile), 단말 프로파일(Terminal Profile), 네트워크 프로파일(Network Profile)에 대한 관리 방법을 사용자 프로파일이 Home 망과 Visited 망에 위치하는 방법에 따라 시나리오에 적용하여 각 프로파일 정보를 교환하는 방법을 기술하였다.

• Review of KIISC
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• v.14 no.4
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• pp.10-18
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• 2004

상호운영성, 유연성, P2P(피어투피어), 역동성, 확장성 등 웹 서비스가 지닌 다양한 특성으로 인하여 웹 서비스 보안은 안전한 웹 서비스 운영을 위한 핵심요소라 할 수 있다. 웹 서비스의 기본 구성은 서비스 수요자와 제공자, 검색소로 구성되며 WSDL(Web Service Definition Language), UDDI(University Discovery and Integration of Business for Web), SOAP(Smple Object Access Protocol)등 세 개의 표준으로 서비스는 이루어진다. 이 중에서 특히 메시지 교환을 담당하는 통신 프로토콜인 SOAP는 웹 서비스 보안의 중심에 있으며, 웹 서비스 보안은 SOAP 메시지의 사용자 인증과 무결성, 기밀성을 보장하는 것으로 정의할 수 있다. SOAP는 HTTP를 통해 일반적으로 전송되므로 HTTP 상의 모든 위협을 가지게 되며 전송계층에 기반을 둔 보안을 생각할 수 있지만, 사실상 웹 서비스는 다수의 중간 중개자를 가질 수 있는 구조이기 때문에 단대단 보안(메시지 레벨의 보안)이 반드시 필요하다. 또한, 웹 서비스 상에서 단대단 보안을 보장하기 위해서는 각 객체와 키와의 연결이 중요하며 특정 객체에게 발행한 보안토큰의 신뢰성 화보를 위한 메카니즘을 필요로 한다. 본 논문에서는 이러한 보안 요구사항을 만족하기 위하여 XML 메시지 보안을 위한 전자서명 및 암호화 표준과 SOAP을 위한 W3C, OASIS의 통합표준을 중심으로 SOAP 메시지 보안기술을 분석하고자 한다.

• Journal of Service Research and Studies
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• v.9 no.3
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• pp.1-16
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• 2019

This study considers service philosophy of Western representative ideology to establish service philosophy following previous studies. The service philosophy is analyzed by referring to previous researches, and the structure and operation model of service philosophy are presented together. In the analysis of the Western representative thought by the age, the ancient Mediterranean philosophy and the Athenian philosophy were analyzed in detail from the viewpoint of the service structure, and the modern thoughts were analyzed from the perspective of the service operation model consistency. We analyze whether the intangibility and process characteristics of service are consistent with the world view of Western representative ideology and analyzed whether the essential characteristics of service, such as relationship, interactivity, horizontality, and harmony, are emphasized in Western representative ideology. Also, we examined whether the spiral development model of service matches the world development model in Western representative ideology. From the ancient thought to the modern thought, mainstream thoughts emphasize the dialectical development of the conflicts, and the Taegeuk - type basic structure of service is consistent with the world 's operating structure in Western thought. In addition, it is shown that circular reasoning and process theory are central idea from ancient times to modern thought, and process theory is consistent with service operation model which creates value. Relationality and harmoniousness are presented by the majority of Western thinkers as the fundamental operating principle of the world, and both the interactive and horizontal aspects are presented as ideal operating models of the world. It is confirmed that the service philosophy can play a central role as the ideology that leads the human society.