• Title/Summary/Keyword: 서비스 상호작용성

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Web Service-based SCM Process Execution Using BPM (BPM을 이용한 웹서비스 기반의 SCM 프로세스 실행)

  • Seo, Yong-Won;Choi, Yong-Sun;Jang, Jin-Yong;Bae, Hye-Rim
    • The Journal of Society for e-Business Studies
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    • v.9 no.4
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    • pp.65-83
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    • 2004
  • Keen competence in business environments induces companies to introduce Supply Chain Management (SCM), which is accelerated by emerging information technology. Consequently, supply chain integration requires interacting and information sharing among the companies participating in the supply chain. Web services, platform independent technologies, are recently used for SCM. However, web services themselves do not provide high level supply chain integration. Therefore, the ways to control and manage global processes over supply chain need to be developed. In this paper, we introduce a method of executing and managing supply chain process using Business Process Management (BPM) system. BPM system is a software system to support an efficient execution and management of complex business processes, and it is applied to supply chain processes . The supply chain processes can be regarded network of activities, each of which is served as web service and related to one of the participants. Our approach enables not only efficient managing but also effective monitoring of the process, which can be a good basis for improvement of the processes. For a speedy execution of processes, we provide a method to support decision making in course of executing process by software agents, which are also web services.

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A Study on Measures to Utilize Public Libraries' Social Network Service (공공도서관의 소셜 네트워크 서비스 활용 방안 연구)

  • Cho, Suyeon;Nam, Youngjun
    • Journal of Korean Library and Information Science Society
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    • v.48 no.4
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    • pp.181-207
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    • 2017
  • The purpose of this paper is to provide values and effectiveness to libraries making a new social network service marketing model and strategy. According to study, when libraries entice library users with social network services, the users become loyal customers who give libraries long-term supports. For method of study, it establishes 15 hypotheses and proves those hypotheses with 157 responders. After inspecting hypotheses, 13 hypotheses are adopted and 3 hypotheses are dismissed. During the research, it is verified that usefulness perceived by library users is the most important factor of user satisfaction and continuous use intention which increased library users' intention to continue visiting the library. In addition, effectivness of marketing and cause are found in order of system quality, information quality, reliability, interactivity, subjective norms. In other words, the study found that library users found their information for using social network services and this attribute affects user satisfaction and ultimately continuous use intention in a positive way.

The Effect of Electronic Trade's Web Site Usability on the User Satisfaction and Customer Royalty (전자무역 사이트의 웹사용성 요인이 고객만족과 고객충성도에 미치는 영향)

  • Jung, Lee-Sang
    • Management & Information Systems Review
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    • v.31 no.3
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    • pp.75-95
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    • 2012
  • The purpose of this study is to examine the effect of electronic trade's web site usability on the user satisfaction and customer royalty. In order to accomplish the purpose of this study, a research model was established and obtained the results as follows, First, navigation, information structure characteristic, communication has statistically significant effect on user satisfaction. It means users think more important the convenience, approachableness than web site design, visually menu to the information. Also, it represent communication with user is important factor to use web site. Second, user satisfaction has significant influence on customer royalty. This result signifies the user satisfaction of e-trade site is enhanced by support for convenience, reliability, smoothly communication and eventually affect thr revisiting intention of web site

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Formation of Weak Ties in Social Media (소셜미디어에서 약한 유대관계의 형성)

  • Park, Chala;Lim, Seongtaek;Yun, Sang;Lee, Inseong;Kim, Jinwoo
    • The Journal of the Korea Contents Association
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    • v.14 no.4
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    • pp.97-109
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    • 2014
  • Social media is a general term for online services by which users share opinions, perspectives, and experiences. It supports interactions between users in sharing contents on it and weak ties among them play an important role in the process. This exploratory study attempts to identify crucial factors of establishing weak ties between social media users in the perspective of social network theory and uncertainty reduction theory. We collected data through diary study and in-depth interview and analyzed it following grounded theory approach. As a result, social media users more actively interacted each other or shared contents based on weak ties, compared to strong ties. In addition, similarity, self-disclosure, and relevance appeared to facilitate establishment of weak ties, by reducing psychological distance between social media users and perceived uncertainty of them.

Development of HRI integration technology to improve dependability for Home/Public Service Robot (가정/공공용 서비스로봇의 신뢰성 향상을 위한 HRI통합기술의 개발)

  • Shin, Dong-Wook;Baek, Seung-Min;Lee, Jang-Won;Lee, Suk-Han
    • Proceedings of the Korean Society of Broadcast Engineers Conference
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    • 2008.02a
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    • pp.7-11
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    • 2008
  • 최근의 로봇에 대한 연구를 살펴보면 인간-로봇 상호작용과 시스템의 통합에 관련된 연구가 증가하고 있음을 알 수 있다. 또한 인식 및 인지에 관련된 요소기술들은 이미 상당한 수준에 올라서 있다. 이를 바탕으로 전 세계적인 로봇연구의 추세는 요소기술들의 통합을 통하여 완전한 개체로서의 로봇을 만들려고 하고 있으며 상업화된 시장으로 끌어내려는 쪽으로 변화하고 있다. 그러나 로봇을 상업화된 시장으로 끌어내기 위한 다양한 연구와 노력에도 불구하고 많은 부분에서 부족한 것이 현실이며, 지금까지 개별적으로 개발된 각 요소기술의 통합 또한 필수적이다. 특히 인간과 비슷한 인지능력의 확보를 위한 불확실성 극복능력과 개별적인 요소기술의 성능에만 의지하지 않는 인식능력의 확보는 서비스로봇의 신뢰성 향상을 위하여 필수적이다. 본 논문에서는 이러한 문제를 해결하기 위해서 행위적 인지 개념을 제안하였으며 Cognitive Robotic Engine을 통하여 이를 구현하여 상용화된 서비스로봇 플랫폼에 적용하여 실험하였다.

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Implementation of Integration Gateway Based on Smart TV Using IEEE 11073 (IEEE 11073을 활용한 스마트TV 기반의 통합 게이트웨이 구현)

  • Lim, Ji-yong;Heo, Sung-uk;Oh, Am-suk;Kim, Gwan-Hyung;Shin, Dong-Suk
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2014.10a
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    • pp.645-647
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    • 2014
  • 스마트 헬스케어는 최근 급속히 보급되고 있는 스마트기기를 바탕으로 복합적인 헬스케어 서비스를 제공하는 것으로 스마트 워크, 스마트 홈, 스마트 헬스와 같은 스마트 IT 패러다임을 스마트TV가 주도할 것으로 예상되면서 스마트 TV를 기반으로 하는 헬스케어 서비스가 주목받고 있으며 신뢰성 높은 서비스를 위한 스마트 TV와 개인건강기기 간의 상호 호환성이 중요한 요소로 작용되고 있다. 이에 본 논문에서는 스마트 TV의 환경에서 개인건강기기와의 신뢰성 있는 연결을 보장하기 위한 통합 게이트웨이를 구현하고자 한다.

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A command and data type framework for IoT interaction in home networks (홈 네트워크에서 IoT 상호작용을 위한 명령 및 데이터 타입 설계)

  • You, Su-Ah
    • Proceedings of the Korea Information Processing Society Conference
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    • 2014.11a
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    • pp.221-224
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    • 2014
  • IoT(Internet of Things)기술은 현재 핵심 IT 트렌드 중 하나로서 여러 분야에서 앞으로도 지속적인 발전을 통해 수많은 기기가 연결 되어 빠르게 사물인터넷 시대에 도래하게 될 것이다. 이를 위해 세계 각국에서도 활발한 연구를 진행 중에 있는 한편, 아직까지 서비스 제공을 위한 개방형 통일 표준이 확립되지는 않아 이질성의 문제가 발생하게 된다. 따라서 본 논문에서는 IoT 여러 분야 중 홈 네트워크에서 사용되는 기기가 IoT화 된다고 가정하고 먼저 구현되어야 할 기본적인 공통 명령 및 데이터타입을 SNMP 프로토콜의 SMI 기반으로 설계하여 제안한다.

Recent Trends and Analysis on AR Technology - Focused on 3D Object Tracking Methods - (증강현실 기술 최근 동향 및 분석 - 3차원 객체 추적 기술을 중심으로 -)

  • Park, Hanhoon;Park, Jong-Il
    • Proceedings of the Korean Society of Broadcast Engineers Conference
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    • 2018.06a
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    • pp.299-300
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    • 2018
  • 최근 증강현실(augmented reality) 기술이 큰 주목을 받고 있다. 스마트폰, HMD 등과 같은 모바일 기기의 성능 향상 및 위치 기반 서비스의 보편화로 인해 증강현실 기술의 유용성을 입증하는 다양한 응용 분야들이 소개되고 있다. 증강현실은 기본적으로 현실세계에 가상의 디지털 콘텐츠를 자연스럽게 병치하여 인간의 감각과 인식을 확장시키는 실감미디어 기술이다. 증강현실을 구현하기 위해서는 사용자나 현실세계의 상황을 파악하고 인지하기 위한 컴퓨터 비전 기술, 가상의 디지털 콘텐츠를 생성하고 렌더링하기 위한 컴퓨터 그래픽스 기술, 증강현실 콘텐츠와 상호작용하기 위한 상호작용 기술, 사용자 중심의 증강현실 프로그램 개발을 지원하기 위한 저작 기술 등 다양한 요소 기술들을 필요로 한다. 본 논문에서는 컴퓨터 비전 기술 중의 하나로 객체의 3차원 움직임(포즈 변화)을 추적하기 위한 방법들의 최신 동향을 간략하게 분석하고, 향후 발전 방향에 대해 전망해 본다.

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Effects of Purchasing Factors through Social-commerce of Beauty Service on the Consumer Satisfaction and the Repurchasing Intention (소셜커머스를 통한 뷰티서비스 구매요인이 고객만족과 재구매 의도에 미치는 영향)

  • Hong, Soo-Nam;Lee, Han-Joo
    • Journal of Internet Computing and Services
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    • v.15 no.6
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    • pp.133-144
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    • 2014
  • As the Internet and smartphones prevail, this study investigated the purchasing factors of a new beauty marketing method, the social commerce, and verified the relationship of such purchasing factors to consumer satisfaction and repurchasing intentions. In order to verify the validity of purchasing factors, five sub-factors, such as service, price, interaction, convenience, and interest were classified, while consumer satisfaction and repurchasing intentions are grouped into one factor, using data about 20-39 years old. According to results of this study, purchasing factors in the beauty service markets through social commerce that had effects on the consumer satisfaction were price, service, convenience, and interest, but no relationship was found with interaction. We can predict that consumers buy not based on community activities among buyers or purchasing comments of others, but rather his/her own subjective thoughts and opinions about the services. As the result of repurchasing intention according to purchasing factors, affecting sub-factors were price, service, and convenience. Repurchasing intention is an positive response that reflects satisfactions. Since low price, satisfaction on the service, and convenience for busy modern people should be met, repurchasing intentions are not affected by interest, but rather systematic and professional service. Also, higher satisfaction on service raises repurchasing intention. In this study, it is clear that not only purchasing factors through social-commerce effect the satisfaction and the repurchasing intention, but also consumer satisfaction mediates partly purchasing factors and the repurchasing intention. And as sub-factors of purchasing factors, price, service, or convenience are more important to the consumer satisfaction than community or replies activities. Thus differentiated and professional customer service, the establishment and enhancement of trendy marketing should improve long term repurchasing intentions. This will lead to the increasing revenue of personal-shop and the developments of beauty markets, so strengthening product sourcing and promotion suitable for mobile shoppers are essential.

A Empirical Study on the Trust Recovery and Recovering Loyalty in Smartpone Applications Usages according to Service Type (스마트폰 앱에서 서비스 유형에 따른 신뢰 회복 및 로열티 재구축에 대한 연구)

  • Choi, Hun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2013.05a
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    • pp.167-169
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    • 2013
  • The purposes of this research is to propose trust recovery model of smartphone applications and to examine the moderating effect of service type on the use of smartphone applications. To achieve research purposes, we suggested service failure type using the scenario technique and empirically verified by conducting survey. The results showed that the procedural justice and interpersonal justice have influence on trust and trust had an effect on the all quality factors (system, information, service quality). Also, information quality and service quality had an effect on the customer loyalty. Finally, service type had significant moderating effects on the relationship between perceived justice and quality.

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