• Title/Summary/Keyword: 서비스품질 측정

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A Study of Constructing Automatic Display System for Effective Management Based on The Influence of Temperature on the Mushroom (온도가 버섯에 미치는 영향을 바탕으로 효율적 관리를 위한 자동 표식 시스템 구축에 관한 연구)

  • Xu, Chen-Lin;Lee, Hyun-Chang;Shin, Seong-Yoon
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.19 no.11
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    • pp.2603-2608
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    • 2015
  • Mushroom is a high in protein, low calorie food and has dietary fiber, vitamins, iron and minerals such as zinc. It is called that mushroom is one of the biggest concerns for healthy foods. When we make the artificial cultivation of mushroom, one of the greatest influence element is temperature. In this regard, farmers passively measure temperatures in the greenhouse as inaccurate way such as by the naked eyes. In this paper, we constructed a display system in order to improve the efficiency of manual management of temperature based on the influence of temperature on the mushroom. In related to the methods of mushroom cultivation, the recent technology apply the new technology such as sensors and IT convergence services. And then cultivating mushroom is managed effectively. In this paper, we implement an automatic display system for sensing data. By using this function, farmers could effectively manage environment needed to be grown mushroom, and anticipate the improvement of sales by increasing quality of mushrooms as well.

Design and Implementation of Network-Adaptive High Definition MPEG-2 Streaming employing frame-based Prioritized Packetization (프레임 기반의 우선순위화를 적용한 네트워크 적응형 HD MPEG-2 스트리밍의 설계 및 구현)

  • Park SangHoon;Lee Sensjoo;Kim JongWon;Kim WooSuk
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.30 no.10A
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    • pp.886-895
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    • 2005
  • As the networked media technology have been grown in recent, there have been many research works to deliver high-quality video such as HDV and HDTV over the Internet. To realize high-quality media service over the Internet, however, the network adaptive streaming scheme is required to adopt to the dynamic fluctuation of underlying networks. In this paper, we design and implement the network-adaptive HD(high definition) MPEG-2 streaming system employing the frame-based prioritized packetization. Delivered video is inputted from the JVC HDV camera to the streaming sewer in real-time. It has a bit-rate of 19.2 Mbps and is multiplexed to the MPEG-2 TS (MPEG-2 MP@HL). For the monitoring of network status, the packet loss rate and the average jitter are measured by using parsing of RTP packet header in the streaming client and they are sent to the streaming server periodically The network adaptation manager in the streaming server estimates the current network status from feedback packets and adaptively adjusts the sending rate by frame dropping. For this, we propose the real-time parsing and the frame-based prioritized packetization of the TS packet. The proposed system is implemented in software and evaluated over the LAN testbed. The experimental results show that the proposed system can enhance the end-to-end QoS of HD video streaming over the best-effort network.

Consumer Response Change according to the Level of Personalization of Internet Shopping Mall (인터넷 쇼핑몰의 개인화 수준에 따른 소비자의 반응 변화)

  • Kim, Jisu;Jin, Jooyoung;Hyun, Hyeyoung;Na, Youngjoo
    • Science of Emotion and Sensibility
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    • v.20 no.2
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    • pp.59-72
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    • 2017
  • In the flood of information, many consumers want to choose the style that is suitable for their sensibility, which is usefulness and need for personalized services have been steadily increasing. This study made a video of personalized internet shopping mall and then university students (N=170) who have been using the internet shopping mall were asked to experience this and the change in consumer response was measured. According to level of personalization, this study found difference of web-site evaluation, satisfaction/internet behavior and quality evaluations of products. With regard to preferred types of internet shopping malls and the number of access, the difference was investigated. The results are as follows. First, subjects who experienced internet shopping mall of active personalization showed higher level of active personalization. Level of passive personalization differed depending on preferred types of internet shopping malls, for example, people who prefer online apparel shopping mall were low but people who prefer complex big shopping mall and social commerce were high. Second, after experiencing internet shopping mall of active personalization, satisfaction/internet behavior and quality evaluations of products did not change but passive personalization decreased and active personalization and web-site evaluation increased. Third, the number of access to internet shopping mall positively correlated with satisfaction/internet behavior and web-site evaluation, on the other hand, active personalization negatively correlated with satisfaction/internet behavior and web-site evaluation.

Development a Measurement Scale for Analysis on Factors Influencing College Choice of College Freshman's (전문대학 신입생들의 대학선택 영향 요인 분석을 위한 측정도구 개발)

  • Kim, Myung-Eun;Jang, Won-Seok
    • The Journal of the Korea Contents Association
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    • v.16 no.7
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    • pp.50-62
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    • 2016
  • The aim of this study was to develop scale of test taker to affect on process of selection of college. The study procedures were performed as follow : establish of study model, item generation, verification of content validity, 1st and 2nd pilot test and verification of construct validity and reliability. In order to verification of validity and reliability, 230 freshman were surveyed and the data were analyzed by mean, standard deviation, skewness. kurtosis, Pearson correlation, Verimax factor analysis and Cronbach's ${\alpha}$. As result of factor analysis, the 15 factors(61 items) that explain 68.37% of the total variance were extracted and each factors were classified by attribution as follow : Information collection-mass media(4items), college activity (3items), support and environment(4items), education(5items), Influential person on decision making(3items), education quality(4items), education service(5items), reputation(3items), accessibility(2items), personal circumstances(2items), college's mass media(5items), promotion (4items), on-line(4items), person's PR (3items), College image(10items). Cronbach's ${\alpha}$ of total items was 0.916 and Cronbach's ${\alpha}$ of each factors were showed range between 0.694~0.878. Measurement scale of this study may be utilized to collect basic data be required to establish policy strategy of local college be faced with difficulty of admission recruitment.

A Study on Kiosk Satisfaction Level Improvement: Focusing on Kano, Timko, and PCSI Methodology (키오스크 소비자의 만족수준 연구: Kano, Timko, PCSI 방법론을 중심으로)

  • Choi, Jaehoon;Kim, Pansoo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.4
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    • pp.193-204
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    • 2022
  • This study analyzed the degree of influence of measurement and improvement of customer satisfaction level targeting kiosk users. In modern times, due to the development of technology and the improvement of the online environment, the probability that simple labor tasks will disappear after 10 years is close to 90%. Even in domestic research, it is predicted that 'simple labor jobs' will disappear due to the influence of advanced technology with a probability of about 36%. there is. In particular, as the demand for non-face-to-face services increases due to the Corona 19 virus, which is recently spreading globally, the trend of introducing kiosks has accelerated, and the global market will grow to 83.5 billion won in 2021, showing an average annual growth rate of 8.9%. there is. However, due to the unmanned nature of these kiosks, some consumers still have difficulties in using them, and consumers who are not familiar with the use of these technologies have a negative attitude towards service co-producers due to rejection of non-face-to-face services and anxiety about service errors. Lack of understanding leads to role conflicts between sales clerks and consumers, or inequality is being created in terms of service provision and generations accustomed to using technology. In addition, since kiosk is a representative technology-based self-service industry, if the user feels uncomfortable or requires additional labor, the overall service value decreases and the growth of the kiosk industry itself can be suppressed. It is important. Therefore, interviews were conducted on the main points of direct use with actual users centered on display color scheme, text size, device design, device size, internal UI (interface), amount of information, recognition sensor (barcode, NFC, etc.), Display brightness, self-event, and reaction speed items were extracted. Afterwards, using the questionnaire, the Kano model quality attribute classification of each expected evaluation item was carried out, and Timko's customer satisfaction coefficient, which can be calculated with accurate numerical values The PCSI Index analysis was additionally performed to determine the improvement priorities by finally classifying the improvement impact of the kiosk expected evaluation items through research. As a result, the impact of improvement appears in the order of internal UI (interface), text size, recognition sensor (barcode, NFC, etc.), reaction speed, self-event, display brightness, amount of information, device size, device design, and display color scheme. Through this, we intend to contribute to a comprehensive comparison of kiosk-based research in each field and to set the direction for improvement in the venture industry.

Implementation of Absolute Delay Differentiation Scheme in Next-Generation Networks (차세대 네트워크에서의 절대적 지연 차별화 기능 구현)

  • Paik, Jung-Hoon;Kim, Dae-Ub;Joo, Bheom-Soon
    • 전자공학회논문지 IE
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    • v.45 no.1
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    • pp.15-23
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    • 2008
  • In this paper, an algorithm, that provisions absolute differentiation of packet delays is proposed, simulated, and implemented with VHDL on XPC 860 CPU based test board with an objective for enhancing quality of service (QoS) in future packet networks. It features a scheme that compensates the deviation for prediction on the traffic to be arrived continuously. It predicts the traffic to be arrived at the beginning of a time slot and measures the actual arrived traffic at the end of the time slot and derives the difference between them. The deviation is utilized to the delay control operation for the next time slot to offset it. As it compensates the prediction error continuously, it shows superior adaptability to the bursty traffic as well as the exponential traffic. It is demonstrated through both simulation and the real traffic test on the board that the algorithm meets the quantitative delay bounds and shows superiority to the traffic fluctuation in comparison with the conventional non-adaptive mechanism.

Transmission Delay Estimation-based Forwarding Strategy for Load Distribution in Software-Defined Network (SDN 환경에서 효율적 Flow 전송을 위한 전송 지연 평가 기반 부하 분산 기법 연구)

  • Kim, Do Hyeon;Hong, Choong Seon
    • KIISE Transactions on Computing Practices
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    • v.23 no.5
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    • pp.310-315
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    • 2017
  • In a centralized control structure, the software defined network controller manages all openflow enabled switched in a data plane and controls the telecommunication between all hosts. In addition, the network manager can easily deploy the network function to the application layer with a software defined network controller. For this reason, many methods for network management using a software defined network concept have been proposed. The main policies for network management are related to traffic Quality of Service and resource management. In order to provide Quality of Service and load distribution for network users, we propose an efficient routing method using a naive bayesian algorithm and transmission delay estimation module. In this method, the forwarding path is decided by flow class and estimated transmission delay result in the software defined network controller. With this method, the load on the network node can be distributed to improve overall network performance. The network user also gets better dynamic Quality of Service.

The Design of Dual Phase LNB for DBS Receiving (DBS 수신을 위한 Dual Phase LNB 설계)

  • Lim, Yun-Doo;Ko, Bong-Jin
    • Journal of Advanced Navigation Technology
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    • v.6 no.3
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    • pp.188-194
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    • 2002
  • DBS is utilized as very useful media in information-oriented society because it covers wide service area and provide high quality services. But DBS needs skill that can receive DBS signal at move. In this paper, it is considered a development of a device to receive DBS and design of a low noise downconverter that use tracking antenna to receive DBS at mobiles unit and ships which navigate in Korea peninsula coast. The structure of dual phase LNB is composed of LNA, BPF, oscillator, mixer, and IF amplifier. And for the position tracking, two input-output phase performed in phase. Measured results showed good performance that with respect to input signal 11.7 GHz~12.2 GHz, noise figure is 0.87 dBmax and conversion gain 62 dB, temperature characterization ${\pm}400$ kHz in respect to - 30 to $60^{\circ}C$, and phase noise -101 dBc/Hz in respect to offset 100 kHz.

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A Priority Allocation Scheme Considering Virtual Machine Scheduling Delays in Xen Environments (Xen 환경에서 스케줄링 지연을 고려한 가상머신 우선순위 할당 기법)

  • Yang, Eun-Ji;Choi, Hyun-Sik;Han, Sae-Young;Park, Sung-Yong
    • Journal of KIISE:Computer Systems and Theory
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    • v.37 no.4
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    • pp.246-255
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    • 2010
  • There exist virtual machine scheduling delays in virtualized environment in which virtual machines share physical resources. Many resource management systems have been proposed to provide better application QoS through monitoring and analyzing application performance and resource utilization of virtual machines. However, those management systems don't consider virtual machine scheduling delays, result in incorrect application performance evaluation and QoS violations In this paper, we propose an application behavior analysis considering the scheduling delays, and a virtual machine priority allocation scheme based on the analysis to improve the application response time by minimizing the overall virtual machine scheduling delays.

A Study on Measurement and Improvement of Service Quality using QFD in the Law Firm Industry (QFD를 이용한 기업 법무 서비스 품질 측정 및 개선에 관한 연구)

  • Pyo, In Soo;Lee, Jae Kwang
    • Knowledge Management Research
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    • v.17 no.2
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    • pp.1-26
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    • 2016
  • As entry barriers at the legal service market in Korea have been recently lifted, the legal service market has dramatically changed from a seller's market to a buyer's market. Externally, the Korean legal service market has been open to foreign law firms and internally, lawyers graduating from law schools have been increasing. In addition, as even the general public can easily access, through the official sites of government organizations, to the basic legal information such as laws and judicial precedents, the degree of information asymmetry has also decreased. These phenomena require the legal service industry to be a more client-oriented and more quality-oriented one. Having said that, legal service providers also need to continue to make strenuous efforts to measure and improve the service quality from the customers' perspective. Under these circumstances, this study introduced a certain type of model which may be of help of measuring and improving the quality of legal service of law firms, in particular, with a focus on those firms providing corporate legal service. This study used a Quality Function Deployment (QFD) in order to measure and thereby improve the quality of corporate legal service in the law firm industry. Above all, this study showed, by using SERVQUAL, each and every service attributes of quality measurement of the corporate legal service and also calculated the degree of importance of service quality at each process of providing corporate legal service. Next, this study introduced all supporting factors necessary for the provision of corporate legal service and calculated the degree of importance of each and every supporting factors in the service process. This study may be of help to provide the substantial and systematic approaches to the corporate legal service providers who would like to set up a certain methods of measuring and further improving the quality of corporate legal service from the customers' perspective.