• Title/Summary/Keyword: 서비스편익

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Influence of Travel Show Visitor's Benefit Sought and Service Quality on the Behavioral Intentions -Focused on Hanatour International Travel Show Visitors 2012- (여행박람회 방문객의 추구편익과 서비스품질이 행동의도에 미치는 영향 -2012 하나투어 여행박람회 방문객을 대상으로-)

  • Lee, Kang-Wook;Chi, Myong-Won
    • The Journal of the Korea Contents Association
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    • v.12 no.9
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    • pp.447-458
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    • 2012
  • The purpose of this study is to investigate the influence of benefit sought and service quality of the travel show visitors who are used as advertisements of tourism companies due to increase of tourism on the behavioral intentions and to use as a useful information to plan travel show. For this study, 240 visitors from Hanatour International Travel Show are selected. And 203 valid questionnaires are analyzed. With collected materials, SPSS 17.0, AMOS 7.0 program was used to verify research problems. As a result, travel show visitors' benefit sought don't have any influence on the behavioral intentions to revisit and to recommend. Second, travel show visitors' service quality have a positive influence on the behavioral intentions to revisit and to recommend. Thus travel show host should try hard to make travel show be an important tourism resource by continuous improvement of service quality.

Evaluation for the Introduction Impact of an Integrated Railway Wireless Network : A Case Study of the Wonju-Gangneung Rail Line (철도통합무선통신망 도입효과의 평가 -원주-강릉구간에 대한 사례를 중심으로-)

  • Cho, Hanbyeog;Jang, Jeong Ah;Jo, Chang-hee;Yun, Hak-Sun
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.15 no.4
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    • pp.129-142
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    • 2016
  • This study performs an evaluation, using the economic feasibility analysis method, of the LTE based railway wireless networks (LTE-R) service that is planned to be used for the future railway networks in Korea. Its objectives are using the evaluation results and working to reflect the factors that lead to a maximization of benefits in designing an integrated railway wireless network. This study analyzes the impact of implementing an LTE-R on the railway networks, in contrast to the existing wireless network methods, e.g. VHR and TRS to new rail lines on an economic view. This results found that the benefit cost ratio is greater than 1.0 with a 10% contribution to benefits of the wireless network service in the case study on the Wonju-Gangneung rail line that will start operations in 2018; as a result, an ICT design is desired. For the introduction of an LTE-R service for the Wonju-Gangneung rail line, design specifications need to increase to benefits for each service, which will verify actual contributions and therefore result in an overall economic effect.

The Effect of Benefits of Mobile Application Use-Diffusion and Purchase Intention in Service Management (서비스경영에 있어 모바일 애플리케이션의 편익이 사용-확산과 이용의도에 미치는 영향에 관한 연구)

  • Yim, Ki-Heung;Kwon, Jin-Hee;Quan, Zhi-xuan
    • Journal of Digital Convergence
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    • v.14 no.3
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    • pp.63-69
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    • 2016
  • One of the biggest recent issues in the communication market is the explosive distribution of smartphones. One of the reasons why a smartphone could have seen this rapid distribution in terms of the service management is because it enables the access to the Internet without getting restricted by place and time through customization by a user, unlike a feature phone which only has the existing functions mounted on that were already chosen by a suppler. The other reason is because of its applications. This study aimed to make an empirical investigation of the impact of each of the different convenience types of mobile applications on the usage and the use diversity, consider the process of use diffusion, and find out whether there is a difference in the effect of each convenience type on the use-diffusion. According to the findings of this study, it was firstly shown that the effect of each convenience type on the use-diffusion is different, and secondly, it appeared that the more various functions of the mobile applications are used, the more usage increases.

Quantitative Analysis of Safety Improvement on Smart Roads (스마트도로 안전성 향상 효과의 정량화 연구)

  • Chang, Hyun-Ho;Baek, Seung-Kirl;Oh, Sung-Ho;Kim, Ho-Jeung
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.10 no.4
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    • pp.44-54
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    • 2011
  • Intelligent transport services on smart roads tend to have a problem at the stage of benefit-cost analysis that can not secure economic feasibility of the new services which increase early investment cost on building its infrastructure. It is expected that the number of road accidents, 'Incident/Accident', will decline through various safety services using intelligent safety facilities, intelligent transport management and so on, and that traffic congestion will also decrease. The effect of traffic congestion reduction could be the benefit by safety improvement, however current investment-analysis process in Korea does not appropriate it as a benefit. This study estimated road blocking time with 'Incident/Accident' classification and highway accident data of past three years. It also developed a generalized model by a regression analysis with a microscopical simulation. Furthermore, it suggested necessary units on quantitative analysis in order to make the developed model applicable to investment evaluation. As a result of applying the developed model to Smart-Highway Project, it showed that total safety improvement benefit is about 139 billion dollars over 30 years when it is supposed that accident decreasing rate by smart safety facilities is 10%.

Study on User Benefits for Activating Lifestyle Sports (생활체육 활성화를 위한 이용자 편익에 관한 연구)

  • Choi, Seung-Jae
    • Journal of Korea Entertainment Industry Association
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    • v.13 no.2
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    • pp.207-217
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    • 2019
  • The purpose of this study is to examine the physical and psychological effects of lifelong physical activity and the role of leader capacity, to provide practical basic data on intangible benefits and to suggest ways to activate the value of lifelong physical education. This study was conducted from September 1, 2018 to September 30, 2018, with a total of 206 questionnaires centering on men and women participating in sports in Jeollanam do. The two-step approach proposed by Anderson & Gerbing (1988) was used to examine the structural relationships between physical benefits, social benefits, mental benefits, self efficacy benefits, leisure cultural benefits, physical effects, mental effects, Respectively. The conclusions of this study are summarized as follows. First, physical and leisure cultural benefits have a positive(+) direct effect on leader capacity. Second, self-efficacy benefits, physical benefits, and leisure cultural benefits have positive direct effects on physical effects. Third, self-efficacy and leisure culture benefits have a direct positive effect on mental effects. Fourth, leadership competence plays a mediating role in the relationship between leisure cultural benefits and physical effects. In addition, it has a mediating role in the relationship between leisure cultural benefits and mental effects. In order to maximize the quantitative expansion and qualitative improvement of living sports and to enhance intangible value of participants in sports for all, the private capital investment such as the training of competent leaders, the development of various programs, and the investment support in the public sector, We hope that the role of the new welfare service delivery system shared with welfare will be provided.

Ecosystem service-based economic valuation of forest restoration in North Korea (북한 산림복원의 생태계 서비스 기반 경제적 가치평가)

  • Lim, Chul-Hee;Choi, Hyun-Ah
    • Korean Journal of Environmental Biology
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    • v.39 no.2
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    • pp.225-235
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    • 2021
  • To attain the long-term benefits of forest restoration in North Korea, it is important to present the economic value of reforestation. This study as aimed to evaluate the economic value based on cost-benefit analysis from the ecosystem services perspective. The benefits of reforestation were classified into ecosystem services such as carbon sequestration, water supply, soil erosion control, and disaster risk reduction, and were converted into economic values to calculate comprehensive benefits. In the forest restoration scenario, an "independent forest restoration scenario (IFS)" and a "cooperation-based forest restoration scenario (CFS)" were composed in consideration of recent afforestation performance and forest policy, and the difference in the quantity of afforestation was derived as a scenario despite the same restoration period. In the IFS, it is estimated that over the next two decades, 800 thousand ha of the forest will be restored at a cost of KRW 3,829 billion, resulting in a benefit of KRW 6.87 trillion. The present benefit net value is KRW 3,39 trillion. In the CFS, it is estimated that the benefits of KRW 18,890 billion will be generated by restoring 2.2 million ha of the forest at a cost of KRW 10,053 billion. The present benefit net value is KRW 8,359 billion. In both scenarios, BCR had an economic feasibility value greater than 1, but there was a big difference in the expected benefits. In conclusion, forest restoration can have higher benefits than cost, and its value could be enhanced through forest cooperation.

The Effectiveness of Service Characteristics of Car Sharing on User Evaluation and Net Benefit (카 쉐어링 서비스 특성이 사용자 평가와 순 편익에 미치는 영향)

  • Sohn, Bongjin;Choi, Jaewon;Kwon, Hyuk-Jun
    • The Journal of Society for e-Business Studies
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    • v.23 no.2
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    • pp.1-20
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    • 2018
  • Car Sharing Service is provided with sharing the vehicleas you can use it anywhere and anytime. The paper verified the factors impact between providing infrastructure characteristics such as scarcity, system quality and service quality and user evaluation factors based on DeLone & McLean IS Success Model. User evaluation factors have an influence on net benefit. D&M IS model mainly proved inner organization impact. The research collected experienced car sharing service, we analyzed the 224 respondents. The result of the hypothesis follows. The scarcity of time is negatively related to perceived social support and app trust. Provisional coupon is positively related to perceived social support and app trust. But, scarcity of quantity is not related to user evaluation factors. Most of the system qualities are related to app trust, however, privacy concern isn't related to app trust. the paper's demographic characteristic is lack of experience frequency. User evaluation factors that are perceived social support and app trust are positively related to user satisfaction and WoM intention. User satisfaction is individual impact and WoM intention is organization impact. Two factors are the net benefit in car sharing service. The area of sharing economy should more study about correlation among experimental various factors. Thus, the paper has different significant from antecedent research. because of trying to experimental analysis.

Effects of Technology-Based Self-Service (TBSS) Ordering and Delivery Service on Customer Satisfaction and Repurchasing Decision (TBSS를 이용한 주문, 배송서비스가 고객만족도 및 재구매 의도에 미치는 영향)

  • Park, Kwan-Soo;Choi, Hwa-Yeol
    • Management & Information Systems Review
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    • v.31 no.4
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    • pp.309-337
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    • 2012
  • This study aims to suggest theoretical models and background for the analysis of antecedent factors such as customer satisfaction and repurchasing decision by use of Technology-Based Self-Service (TBSS) delivery service. Specifically, the study have focused on the analysis that after the values of customer satisfaction and repurchasing decision were transformed into the values of Cost-Benefit analysis and then compared with the values of result benefits, process benefits, financial costs and non-financial costs. After analysis, it was found that ordering and delivery service by use of TBSS has a positive influence on customer satisfaction in terms of result benefits, process benefits, time savings and financial cost savings. In addition, it was confirmed that sub-category of customer satisfaction such as overall satisfaction, satisfaction for expectations, satisfaction for ideals has also a positive impact on repurchasing decision. It is expected that the results of this study will help analyze the customer satisfaction and repurchasing decision and provide a practical help for a business.

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A Study on Economic Valuation Model of Special Libraries (전문도서관 서비스의 경제적 가치평가를 위한 분석모형 개발)

  • Chung, Hye-Kyung
    • Journal of the Korean Society for information Management
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    • v.22 no.3 s.57
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    • pp.147-162
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    • 2005
  • This study aims to suggest a new approach to economic valuation of the special library, in response to the necessity of economic justification of the special library operated by firms and research institutes. Benefit measurement elements and analysis methods to be used in the study were derived through feasibility evaluation on models in previous studies, and objectivity and applicability were the criteria for feasibility evaluation. Depending on which type of resources are used in providing service, different benefit measurement elements and methods were applied. Based on this, calculation formula for service valuation of special library was presented. The development of analysis model for economic valuation of special library made it possible to objectively prove the value of the special library, and is considered to provide an opportunity to publicize the real value of the special library.

A Qualitative Study on Benefits of Library Assisted Instruction Recognized by Middle and High School Students (중·고등학생이 인식하는 도서관활용수업 편익에 관한 질적 연구)

  • Kang, Bong-Suk
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.4
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    • pp.169-186
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    • 2013
  • The purpose of this study is to analyze the benefits of library assisted instruction. A survey was conducted along with in-depth interview with students who have experienced library assisted instructions. As a result, 18 different domains of benefits of library assisted instruction have been identified through the students with the experience of the instruction. The benefits include 'increasing efficiency in learning', 'building the habits of reading', etc. The benefits of library assisted instruction are expected to be applied in the strategies to operation of library service.