• Title/Summary/Keyword: 서비스조직

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Grid IR System for Various Dynamic Reconfigurable VO (그리드 정보 검색 시스템을 위한 동적 가상조직 설계 및 구현)

  • Park, Chan-Ho;Kim, Hyuk-Ho;Lee, Seung-Ha;Kim, Yang-Woo;Lee, Phil-Woo
    • Proceedings of the Korean Information Science Society Conference
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    • 2005.07a
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    • pp.13-15
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    • 2005
  • 현 그리드 정보검색 시스템은 그리드 환경에 구축이 되어 있지만, 그리드 컴퓨팅의 특징 중 하나인 가상조직을 이용한 자원 관리가 결여되어 있다. 이로 인해, 제공하는 서비스 중 한부분에서만 과부하가 발생을 하여도 시스템 전체에 영향을 미치게 된다. 이러한 문제에 대해 본 논문에서는 그리드라는 분산처리 환경에 정보검색 시스템을 구축하여 보다 안전하고, 유연한 확장성을 갖는 정보검색 서비스를 제공하려 한다. 대표적인 그리드 미들웨어인 글로버스 툴킷(Globus Toolkit)의 가상 조직(VO: Virtual Organization)을 이용하여 정보검색 시스템을 구성해 보고, 가상조직이 갖는 이점인 유연성을 그리드 정보검색에 적용하여, 유연한 그리드 정보 검색 시스템을 제안한다. 그리고 그리드 정보검색 가상 조직 관리 서비스(GIR-VOMS)를 구현하여 시스템 성능을 높여 줄수 있는지 알아본다.

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Effects of Knowledge-based Service Organization CEO' Transformational Leader ship and Learning Organization Building Factors on Innovative Behavior in the Age of Convergence (융복합시대에 지식서비스기업 최고경영자의 변혁적 리더십과 학습조직 구축요인이 혁신행동에 미치는 영향)

  • Ryu, Jin-Hyuk;Kim, Sun-Bae
    • Journal of Digital Convergence
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    • v.13 no.4
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    • pp.147-161
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    • 2015
  • The purpose of study was to test the effects of CEO' transformational leadership and learning organization on innovative behavior in the Knowledge-based Service Organization showing the characteristics of convergence service and the moderating role of learning organization between transformational leadership and innovative behavior. For this study, the data were collected from 348 Knowledge-based Service industrial employees in metropolitan area by using structured questionnaires. Collected data were analyzed by hierarchical regression technique. The results showed that both of CEO' transformational leadership and seven learning organization building factors had a positive effect on employees' innovative behavior. And also found out the only four out of the seven learning organization building factors, namely 'Create continuous learning opportunities', 'Promote inquiry and dialogue', 'Encourage collaboration and team learning', 'Provide strategic leadership for learning' had the moderate roles between CEO's transformational leadership and employees' innovative behavior. The theoretical and practical implications of the findings were discussed and the directions for future research were presented.

The Effect of Service Orientation on Contact Employees's Service Behavior in Public Libraries (공공도서관의 서비스지향성이 접점 직원의 서비스 행동에 미치는 영향 연구)

  • Im, Sujin;Kim, Giyeong
    • Proceedings of the Korean Society for Information Management Conference
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    • 2016.08a
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    • pp.35-38
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    • 2016
  • 본 연구는 공공도서관의 서비스 성과 향상을 위해 경영활동에서 고려되어야 할 요소와 개선 방법을 논의하는 것을 목적으로 공공도서관 5개관을 선정, 이용자 서비스를 담당하는 사서들을 대상으로 개별 심층면담을 진행하여 조직의 서비스 지향성(Service Orientation)에 대한 접점 직원의 인식을 조사, 그들의 서비스 태도와 행동에 영향을 미치는 요인을 분석하였다. 그 결과 공공도서관 접점 직원들은 도서관의 다양한 서비스 중 이용자서비스의 중요도가 저평가되어 있고, 이에 대한 조직의 목표관리와 지원은 취약하다고 인식하고 있었으며 특히 서비스 지향성의 4가치 차원 중 서비스리더십, 인적자원관리의 측면은 서비스 동기에 직접적 영향을 미치는 것으로 파악되었다. 이에 이용자서비스를 사서직 전문성이 발현되어야 할 핵심 영역으로 재인식, 이를 강화하기 위한 전략적 접근의 필요성을 제안하였다.

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A case study: Metrics for the improvement of the test organization in on-line web service (온라인 인터넷 서비스 환경에서 테스트 조직 개선을 위한 메트릭 개발)

  • Kwon, Hyo-Jin;Lee, Jin-Ho;Choi, Jin-Young
    • Proceedings of the Korean Information Science Society Conference
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    • 2008.06b
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    • pp.55-59
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    • 2008
  • 소프트웨어 제품의 품질 확보 및 비용 감소를 위해서 테스트 활동이 중요시되고 있으며 품질을 중시하는 조직에서는 개발 프로세스 내의 독립된 조직에 의해 생산물에 대한 검토 활동이 수행되고 있다. 테스트 조직이 효과적 효율적으로 테스트 활동을 수행하기 위해서는 테스트 활동에 대한 측정 및 평가를 위한 메트릭을 필요로 한다. 하지만 현재 사용하고 있는 메트릭만으로는 테스트 조직의 활동을 평가하고 향상시키기에는 부족하다. 따라서 테스트 조직에 필요한 메트릭 연구가 필요하며 이 메트릭을 통해 테스트 활동에 필요한 지표를 도출할 수 있다. 본 연구에서는 목표-질문-메트릭(GQM: Goal Question Metric)방법을 이용하여 온라인 인터넷 서비스 환경의 테스트 조직에서 사용하고 있는 메트릭을 검토하고 테스트 조직 향상에 필요한 메트릭을 도출한 사례를 제시한다.

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정보기술에 의한 HPR 과 병원 경영 환경변화의 기대효과

  • 사재학
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 1998.03a
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    • pp.191-197
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    • 1998
  • IMF 체제와 의료시장 개방 체제속에서 경쟁우위와 합리적인 경영환경을 구축하기 위해서는 의료업계에서도 불합리한 구조적 개선과 다변화하는 고객서비스 개선을 위해 병원 조직의 효과성 또는 경영 합리화를 위해 구조조정이 불가피하다. 변화의 대응전략 하나로정보기술(Information Technology)에 의한 HPR(Hospital Process ReEngineering) 방법론을 적용시켜 조직의 리스트럭처링(Restructuring)과 프로세스 리엔지니어링(Process ReEngineering)개선으로 인한 경영환경 변화요인을 분석함으로써 기대되는 학습조직, 유연조직, 가상조직, 네트워크 조직, 인간존중조직의 구성효과와 서비스의 질적 향상, 조직의 재구성, 업무의 재분배,인적자원의 적재적소 배치, 사무환경개선, 업무처리과정이 표준와, 경영환경 개선의 기대효과와 정보기술은 단순한 프로세스의 개선, 효율화가 아니라 새로운 환경에 적합한 최적의 경영도구로 병원의 목적 달성에 간접적이 아닌 직접적인 도움을 주는 성공요인으로 평가하였다.

The Relationship of Organizational Factors and e-Government Performance - Centered on the Services of A Governmental Agency - (조직특성과 전자정부 성과간의 관련성에 대한 실증연구 - A 정부기관 서비스를 중심으로 -)

  • Kim, Jae-Young;Kim, Yoo-Jung;Yoon, Jong-Soo
    • Journal of the Korea Society of Computer and Information
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    • v.13 no.7
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    • pp.257-267
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    • 2008
  • This study aimed at identifying the organizational factors that influence the performance of e-Government. For this purpose, we reviewed much research related to organizational and e-government performance. Also we surveyed from A governmental agency and performed the analysis. The findings show that all organizational factors (chief officer's commitment, information-oriented culture, and interpersonal/interdepartmental collaboration) have an significant and positive effects on the performance of e-Government: increase in customer service, improved work efficiency, cost reduction). Also, the results show that all organizational factors have much stronger relationship with the customer service than other organizational factors.

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The Effects of Job Stress and Organizational Commitment of Caregivers in Elderly Long-term Care Facilities on Service Quality (노인장기요양시설 요양보호사의 직무스트레스와 조직몰입이 서비스 질에 미치는 영향)

  • Kim, Ji-Hye;Shim, Kyu-Soon;Yu, Young-Hee;Lee, Eun-A
    • Journal of Industrial Convergence
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    • v.18 no.6
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    • pp.155-163
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    • 2020
  • The purpose of this study was to verify the effect of job stress of caregivers on service quality for improve the quality of elderly long-term care services and the mediating effect of organizational commitment in the process. To this end, 30 long-term care facilities were randomly sampled out of 1,705 long-term care facilities in Gyeonggi-do, and as a result of a questionnaire survey of 500 caregiver for one month in May 2020, 443 samples were collected, and a total of 415 samples were finally analyzed. As for the analysis method, SPSS WIN 21.0 was used to verify the mediation model using frequency analysis, descriptive analysis, correlation analysis, and regression analysis. As a result of the study, first, job stress had a negative effect on service quality and organizational commitment. Second, organizational commitment has a static effect on service quality. Third, organizational commitment was verified as a perfect mediating in the relationship between job stress and service quality. This suggested the importance of the effect of organizational commitment in the process between job stress and service quality of caregivers and sought a policy ways to to improve the service quality of caregivers.

An Effect of a Company's Organizational Orientation and R&D Capability on the Success of New Products/Services (기업의 조직지향성과 연구개발능력이 신제품/서비스 성공에 미치는 영향연구)

  • Han, Gyu-hyeong
    • Journal of Venture Innovation
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    • v.4 no.3
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    • pp.31-47
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    • 2021
  • Variables such as R&D capability and organizational orientation have been dealt with in previous studies on factors that affect the success of new products/services in technology-based companies, but there have been few studies examining the causal relationship of these variables from an integrated perspective. Therefore, this study aims to analyze the effect of the organizational orientation and R&D capability of technology-based SMEs, consisting of customer orientation, innovation orientation, and competitor orientation, on the success of new products/services. In addition, we want to analyze the influence of a company's product/service competitiveness on the success of new products/services. The survey was commissioned by a research company, and 382 valid copies were analyzed by conducting a survey to corporate members in the technical job-related industry. The questionnaire analysis was performed using SPSS 26.0 and Smart PLS 3.0.Customer orientation, innovation orientation, and competitor orientation were found to have a positive effect on product/service competitiveness. It can be said that market changes in product/service competitiveness, technology improvement capability, target market analysis, etc. meet the objectives of most research projects, such as the success of new products/services. In addition, product/service competitiveness was found to have a positive effect on the success of new products/services. It can be seen that R&D capability has a positive effect on the success of new products/services and plays an important role in business expansion of SMEs. From this analysis result, it was found that the organizational orientation and R&D capability of a company have a positive effect on the success of new products/services. Based on the results of this study, implications were presented on the factors that a company must have for the success of new products/services.

The Difference Test among Job Types in the Impact of Social Welfare Worker's Person-Organization Fit on Service Satisfaction (사회복지사의 개인-조직간 적합성(P-O Fit)이 서비스만족에 미치는 영향의 업무분야 간 차이검증)

  • Shin, Jung-Sook;Park, Chimyen;Park, Hwie-Seo
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.4
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    • pp.123-130
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    • 2014
  • This study is to review the standpoints for person and organization fit and suggest integrated standpoint, and identify causal relationships between P-O fit and client service satisfaction and test differences of casual relationships between job types through moderating effects of job types in the relationships among variables, and suggest some implications based on the analytical results. For this study, sampling was conducted for social welfare workers. In this study, analytical results showed that P-O fit influences client's service satisfaction through job attitude. This study suggested some implications on the base of analytical results.

A Study on Organizational Citizenship Behaviors and Service Quality as External Effectiveness of Contact Employees for Deluxe Hotel in Seoul (특급호텔 서비스종사원의 조직적 시민행동과 역할외적 행위가 고객의 서비스품질에 미치는 영향)

  • Park, Jeong-Joon
    • Journal of Convergence for Information Technology
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    • v.8 no.1
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    • pp.215-225
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    • 2018
  • The purpose of this is to understand critical roles of contact employees' organization citizenship behaviors (OCBs) in customers' evaluation of service quality. This paper examines the relationship of employees' OCBs with job satisfaction, trust in manager, and customer's perceived service quality in deluxe hotel. The empirical results show that contact employee' job satisfaction and trust in manager are significantly related to OCB and that their active engagement in OCB has a positive relationship with the perception of service quality. Although there exists a significant common method factor possibly influencing the strength of the relationship, this factor did not affect the overall pattern of significant relationship. Another notable finding indicates that, unlike a global OCB measure, path estimates in the relationship of job satisfaction and trust to OCB variable are not similar and suggests that the multiple facets of OCBs provide more detailed information than a global OCB.