• Title/Summary/Keyword: 서비스수출

Search Result 200, Processing Time 0.029 seconds

The Activation and Export Strategies of Call Center Manager Certification Test (고객센터 관리자 인증제도의 활성화 및 수출 상품화 방안에 관한 연구)

  • Kim, Iljin;Cheong, Kiju;Li, Yan
    • Journal of Service Research and Studies
    • /
    • v.5 no.2
    • /
    • pp.161-176
    • /
    • 2015
  • The significance of upgrading current certification service for customer center manager and counsellor in Korea Call Center Information Research Center-affiliated Call Center College is dramatically increasing due to steady applicants for the last few years, while there is a need to expand the numbers of applicants with a new channel. This paper has suggested the directions for developing IBT system to hold a dominant position in the certification business industry. Providing IBT channel, mainly base upon internet and utilizing various IT infra for the PCCM (Preliminary Customer Center Manager)/CCCM (Certified Customer Center Manager), will increase the convenience of taking qualification exams for customer center managers and improve competitiveness in qualification certification business industry. Specifically, this study reviews overview of industry trends of domestic and overseas, success cases of test services, service model and methods of on-line test, and short and long term analysis of the domestic and overseas markets.

A Study on the Performance of Design Services in the Export Voucher (수출지원기반활용사업에서 디자인 서비스의 성과에 관한 연구)

  • Lee, Sungsu;Ahn, Jinho;Kim, Injun
    • Journal of Service Research and Studies
    • /
    • v.10 no.2
    • /
    • pp.31-42
    • /
    • 2020
  • This study is a study on the performance of design services among export voucher projects. In particular, we have identified the actual state of use of design services from the perspective of participating companies and the corresponding problems. The purpose of the study is to provide basic data for the preparation of successful support plans in the field of design services. This study designed a quantitative survey to measure accurate performance of design services using archive records, and the survey was sent three times in total to 135 participating companies. A significant achievement of design services the study found is that the role of design were important in the export of the nation's main industries such as medical/biological/healthcare and electrical/electronic products. In addition, we could see that all participating companies were using design services regardless of the difference in sales. In particular, 96% of participating companies answered that the design service effect was the most effective service. As a result, it proved the importance of design services in export voucher projects, and suggested the importance of introducing a management system as a direction for the development of design services in future export voucher projects. He majored in advertising design at Hongik University's Graduate School of Industrial Art and at the Korea Institute of Design Promotion. It carries out the government's design policy such as design research, design education, and corporate design support. He is currently working as an Invited Designer by Korea Design Exhibition.

A Study on SMEs Online Export Performance using e-Trade Company's Service in Korea (중소기업의 무역단계별 e-무역상사 서비스 이용정도가 온라인 수출성과에 미치는 영향에 관한 연구 - 추가분석 : 조직특성의 조절효과 -)

  • Shim, Sang-Ryul;Moon, Hee-Cheol;Lim, Seong-Beom;Xing, Jing
    • Proceedings of the Korea Contents Association Conference
    • /
    • 2008.05a
    • /
    • pp.409-418
    • /
    • 2008
  • This study analyzed the effect of degree of using online trade process services provided by e-Trade companies on the degree of user satisfaction and the online export performance in Korean small and medium-sized exporting firms(SMEs). According to the empirical survey results based on 130 sample firms, there were positive relationship among the frequency of using e-Trade companys' service, the degree of user satisfaction and the online export performance. Furthermore, the results of the moderated regression analysis showed that there were significant moderation effect of the organizational characteristics on the relationships between the degree of user satisfaction and the SMEs' online export performances. This study provides several useful implications to Korean SMEs and e-Trade companies and government policy makers.

  • PDF

한(韓)·일경제(日經濟)의 산업성장(産業成長)과 생산구조변화(生産構造變化)의 要因分析(요인분석)

  • Lee, Jin-Myeon;Fujikawa, Shuji
    • KDI Journal of Economic Policy
    • /
    • v.19 no.2
    • /
    • pp.213-268
    • /
    • 1997
  • 일국(一國)의 경제발전(經濟發展)은 경제적 진보와 근대화를 수반하는 역사적 현상이지만 구체적으로는 산업구조(産業構造)의 변화(變化)에 의한 생산(生産)과 소득(所得)의 증가(增加)라는 측면을 가지고 있다. 한국과 일본의 경제발전과정에 수반되는 경제성장과 산업구조변화에 대한 요인을 비교 분석하는 것은 양국경제의 발전현상을 이해하고, 향후의 경제정책에 기초적인 정보를 제공할 수 있다는 점에서 그 중요성이 있을 것이다. 따라서 본고는 "비례적(比例的) 성장(成長)으로부터의 편차(偏差)(DPG)" 방법을 일본의 경우는 1915~90년, 한국은 1960~90년까지의 장기적인 산업연관자료에 적용하여 양국의 산업성장과 산업생산구조변화에 대한 요인을 수요측면에서 비교 분석하였는바, 그 결과는 다음과 같이 요약된다. 우선 양국경제의 산업생산구조 및 주도산업의 변화는 시기에 있어서 차이를 보이지만 분석기간중 양국 모두에서 농림수산업은 계속해서 생산비중이 줄어들고 있고, 경제성장을 주도한 산업이 경공업에서 중화학공업으로, 그리고 중화학공업에서도 중공업으로 이전된 것으로 나타났다. 일본의 경우는 1970년대에는 생산자서비스부문을 중심으로, 그리고 1980년대에는 소비자서비스부문을 중심으로 "경제의 서비스화"가 진전되어 서비스산업이 주도산업으로 부상되고 있으나, 한국경제에서는 1990년까지도 서비스산업의 확대가 관측되지 않고 있다. 이러한 결과는 향후 한국경제의 산업생산구조에 있어서 서비스산업의 중요성이 점차 커질 것이며, 특히 "경제의 서비스화"가 생산자서비스부문을 중심으로 이루어질 가능성이 높다는 것을 시사한다. 한편 양국의 성장패턴을 살펴보면, 일본의 경우는 시기별로 성장요인에 많은 변화가 있었으나 대체로 수출보다는 국내수요(國內需要)가 경제성장에 중요한 역할을 한 것으로 나타났다. 그러나 한국경제의 성장의 성장에는 수출과 투자의 역할이 중요했으며, 특히 수출은 분석기간중 지속적으로 정(正)의 효과(效果)만을 보여 경제성장의 견인차역할을 한 것으로 나타났다. 1980년대까지 한국경제의 성장에 있어서는 수입대체보다는 수출확대를 통한 중화학공업의 육성이 지대한 영향을 미쳤으며, 이러한 수출주도적인 중화학공업의 성장패턴은 현재 국내수요(國內需要)의 규모(規模)와 산업구조변화를 일본의 경우에 비추어볼 때, 향후 몇 년 동안은 크게 변화하지 않을 것으로 판단된다.

  • PDF

A Study on the Effect of Service Quality and Company Characteristics on the Use and Performance of Supporting Projects : Based on online export support business (서비스품질과 기업특성이 지원 사업 활용 및 성과에 미치는 영향 연구 : 온라인 수출지원 사업을 중심으로)

  • Jeong, Bok-Hoon
    • Journal of Digital Convergence
    • /
    • v.18 no.4
    • /
    • pp.45-53
    • /
    • 2020
  • With the advent of the Fourth Industrial Revolution, the central axis of the industry is shifting to SMEs, and online is becoming the center of marketing. In this regard, this study is aimed at the service quality and the characteristics of companies as the factors for the activation of SMEs' online export support projects and their performance creation. The study conducted a survey of companies applied for the government's online export support project. As a result, it was found that the reliability of the service quality and the characteristics of the company (CEO's will, Trade Expert), except for convenience, have a significant effect on the service utilization and performance. Accordingly, in order to revitalize the online export support business of SMEs, it is necessary to improve the human competence of enterprises and the reliability of service quality of supporting institutions. This study is meaningful in that it confirms the importance of the credibility required by the support organization as well as the characteristics for strengthening the capability of the company. However, there are limitations in not reflecting various factors of service quality and company characteristics.

An Ontology Model for Public Service Export Platform (공공 서비스 수출 플랫폼을 위한 온톨로지 모형)

  • Lee, Gang-Won;Park, Sei-Kwon;Ryu, Seung-Wan;Shin, Dong-Cheon
    • Journal of Intelligence and Information Systems
    • /
    • v.20 no.1
    • /
    • pp.149-161
    • /
    • 2014
  • The export of domestic public services to overseas markets contains many potential obstacles, stemming from different export procedures, the target services, and socio-economic environments. In order to alleviate these problems, the business incubation platform as an open business ecosystem can be a powerful instrument to support the decisions taken by participants and stakeholders. In this paper, we propose an ontology model and its implementation processes for the business incubation platform with an open and pervasive architecture to support public service exports. For the conceptual model of platform ontology, export case studies are used for requirements analysis. The conceptual model shows the basic structure, with vocabulary and its meaning, the relationship between ontologies, and key attributes. For the implementation and test of the ontology model, the logical structure is edited using Prot$\acute{e}$g$\acute{e}$ editor. The core engine of the business incubation platform is the simulator module, where the various contexts of export businesses should be captured, defined, and shared with other modules through ontologies. It is well-known that an ontology, with which concepts and their relationships are represented using a shared vocabulary, is an efficient and effective tool for organizing meta-information to develop structural frameworks in a particular domain. The proposed model consists of five ontologies derived from a requirements survey of major stakeholders and their operational scenarios: service, requirements, environment, enterprise, and county. The service ontology contains several components that can find and categorize public services through a case analysis of the public service export. Key attributes of the service ontology are composed of categories including objective, requirements, activity, and service. The objective category, which has sub-attributes including operational body (organization) and user, acts as a reference to search and classify public services. The requirements category relates to the functional needs at a particular phase of system (service) design or operation. Sub-attributes of requirements are user, application, platform, architecture, and social overhead. The activity category represents business processes during the operation and maintenance phase. The activity category also has sub-attributes including facility, software, and project unit. The service category, with sub-attributes such as target, time, and place, acts as a reference to sort and classify the public services. The requirements ontology is derived from the basic and common components of public services and target countries. The key attributes of the requirements ontology are business, technology, and constraints. Business requirements represent the needs of processes and activities for public service export; technology represents the technological requirements for the operation of public services; and constraints represent the business law, regulations, or cultural characteristics of the target country. The environment ontology is derived from case studies of target countries for public service operation. Key attributes of the environment ontology are user, requirements, and activity. A user includes stakeholders in public services, from citizens to operators and managers; the requirements attribute represents the managerial and physical needs during operation; the activity attribute represents business processes in detail. The enterprise ontology is introduced from a previous study, and its attributes are activity, organization, strategy, marketing, and time. The country ontology is derived from the demographic and geopolitical analysis of the target country, and its key attributes are economy, social infrastructure, law, regulation, customs, population, location, and development strategies. The priority list for target services for a certain country and/or the priority list for target countries for a certain public services are generated by a matching algorithm. These lists are used as input seeds to simulate the consortium partners, and government's policies and programs. In the simulation, the environmental differences between Korea and the target country can be customized through a gap analysis and work-flow optimization process. When the process gap between Korea and the target country is too large for a single corporation to cover, a consortium is considered an alternative choice, and various alternatives are derived from the capability index of enterprises. For financial packages, a mix of various foreign aid funds can be simulated during this stage. It is expected that the proposed ontology model and the business incubation platform can be used by various participants in the public service export market. It could be especially beneficial to small and medium businesses that have relatively fewer resources and experience with public service export. We also expect that the open and pervasive service architecture in a digital business ecosystem will help stakeholders find new opportunities through information sharing and collaboration on business processes.

A study on the effect of consultants' competency and service quality on performance in Untact online export support business (온라인수출지원 사업에서 컨설턴트의 역량과 서비스품질이 사업성과에 미치는 영향)

  • Lee, Hyun-Jun;Jung, Jin-Teak
    • Journal of Digital Convergence
    • /
    • v.18 no.10
    • /
    • pp.119-128
    • /
    • 2020
  • The rapid changes in the industrial environment are providing crises and opportunities for small and medium-sized export enterprises. This study focused on overseas marketing support projects, especially effective consulting support for online marketing, in response to changes in the role of SMEs. Through a survey on companies participating in the online export support project, it was analyzed that both the consultant's competence and service quality had a significant effect on satisfaction, and that satisfaction had a significant effect on corporate performance. Also, satisfaction showed some significant mediating effects. In order to achieve business results, the competence of the consultant and the quality of service must be achieved together. This study presents the criteria for determining substantive factors necessary for the improvement of export support projects, and further studies on capacity-building measures for each factor should be conducted in the future.

XML/EDl 수출통관시스템 개발에 관한 연구

  • 김현수;박남규;손형수
    • Proceedings of the Korea Inteligent Information System Society Conference
    • /
    • 2000.11a
    • /
    • pp.385-394
    • /
    • 2000
  • 기업간 및 기업 대 정부간 문서교환의 요구를 충족시키기 위한 일원으로 기업들은 산업 표준에 따른 전자문서교환(EDI)에 많은 관심과 노력을 기울여왔으며, 국내에서는 한국 EDIFACT위원회를 중심으로 전자문서 표준화가 이루어졌다. 국내 수출업자들이 관세청에 수출신고를 위한 통관 EDI 교환은 주로 부가가치통신망(VAN) 사업자들을 통해 이루어지고 있으나 이러한 EDI 중계 서비스는 특정 VAN사업자들을 통해 EDI서비스가 독점됨에 따라 서비스 이용에 있어 값비싼 전송료 및 통신망 임차비, 잦은 통신 지연, 기업 내부 시스템과의 연계의 어려움 등으로 인하여 많은 문제점을 낳았다. 현재 이러한 전통적 방식의 EDI를 인터넷 기반으로 전환할 때 인터넷의 개방성과 저렴한 사용비용등의 장점으로 인해 비용절감과 사용자 편이성을 크게 증가시킬 것으로 기대된다. 본 연구에서는 인터넷과 웹을 이용하여 통관 EDI 중계 시스템을 개발하였다. 현재 수출을 하고자 하는 주체는 관세청에서 반드시 EDI로 수출에 관한 신고를 하여야 하는바, 본 시스템은 이러한 EDI신고를 인터넷상에서 가능하도록 한 것이다. 본 연구에서는 기존 HTML에서 진일보한 차세대 마크업 언어인 XML을 이용하였다. 본 연구에서 구축한 XML/EDI 통관시스템은 수출신고에 필요한 11개의 전자문서에 대한 XML Schema를 디자인하고, 사용자 관리, SchemaStyleTemplate 관리, XML/EDI 문서관리 XML/EDI변환, EDI 송수신 관리, 인증관리, 로그관리 등의 모듈을 지니고 있으며 개방형 EDI와 인터넷 EDI의 장점을 취합하여 설계되었다. 본 시스템은 기존의 UN/EDIFACT표준을 사용하고 있는 EDI환경과 기존 VAN 방식의 EDI 중계 시스템과 연동되며, 향후 관세청의 XML/EDI 표준 시행을 미리 대비하는 선도연구로서 자리매김이 된다. 본 연구에서는 개발된 XML/EDI 통관시스템은 향후, 서비스의 최대 걸림돌이 되어왔던 값비싼 EDI 사용료의 부담에서 벗어날 수 있게 할 것이며, 저렴한 EDI구축/운영 비용으로 전자문서교환의 활성화와 XML이 인터넷 기반의 문서유통 표준으로 자리매김할 수 있는 중요한 계기가 될 것이다.

  • PDF

A Study on the Trade Insurance System through Risk Management of Trade Payment of Korea's Export and Import Manufacturing Companies (한국수출기업의 무역대금결제의 위험관리에 따른 무역보험제도에 관한 실증적 연구)

  • Kim, Chang Bong;Park, Se Hwan;Kwon, Seung Ha
    • International Commerce and Information Review
    • /
    • v.19 no.2
    • /
    • pp.213-236
    • /
    • 2017
  • World trade has entered a stagnant state, protection trade measures are spread due to delayed economic recovery in developed countries, sluggish investment in emerging economies such as China, economic recession in resource exporting countries, and geopolitical and political uncertainties along with the election period in the US and other major industrialized countries. Thus, in the economic structure of our country with a focus on export, for small and medium enterprises to grow, efforts for having various markets are necessary. The importance of the trade insurance system, which can support the risk management of enterprises, is emphasized by the fact that the majority of SME exporters have a risk management level and a lack of corporate capacity to enter the global market. This study was surveyed with 87 small and medium export companies in South Korea. The purpose of this study is to verify the effect relationship how service quality of trade insurance and utilization of trade insurance impact on the risk management of trade payment and export performance. The research hypothesis and model was derived from the basis of existing theory and empirical research, and obtained the following results. Firstly, Service Quality of Trade Insurance showed positive (+) effect on Export Performance. Secondly, Utilization of Trade Insurance showed positive (+) effect on Risk Management of Trade Payment. Thirdly, Risk Management of Trade Payment showed positive (+) effect on Export Performance. This study is differentiated from previous research information by empirically evaluating the relationship between the risk management of trade payment and export performance through utilization of trade insurance. This study contributed to academic by examining the research on the risk management of trade insurance and also practically suggested the direction how small and medium export company is to take the advantage of the trade insurance.

  • PDF