• Title/Summary/Keyword: 서비스공급요인

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Factors Affecting the Registration and Access Levels of the Pilot Project for the General Physician System among People with Disabilities (장애인 건강주치의 시범사업 수요자의 등록 및 이용수준 영향 요인 분석)

  • Eunhee Choe;Yeojeong Gu;Seungji Lim
    • Health Policy and Management
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    • v.34 no.2
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    • pp.185-195
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    • 2024
  • Background: Disabled people have particularly restricted access to health care. In response to this, the pilot project for the general physician (GP) system for disabled people was implemented in 2018, based on the rights of people with disability to the Health Act in South Korea. However, its participants were 0.2% among the total of those with severe disabilities in 2021. Therefore, this study examined the factors related to registering with a GP and the access level to its services to suggest implications for activating the participation of disabled people. Methods: We analyzed factors affecting the registration with a GP and the number of using the services among the participants of the GP system during May 2018 and December 2021 by conducting hierarchical logistic regression and hierarchical regression. The data were linked with the national health insurance data to examine various predictors, including disability types, socioeconomic status, health status, and GP registration. Results: As a result of analyzing the factors affecting whether or not to register for the pilot project, those with disabilities (physical disabilities, brain lesions, visual, intellectual, mental, and autistic disability) eligible for disability care (odds ratio [OR], 4.157) than other disability, and those living in metropolitan (OR, 4.330) or cities (OR, 3.332) than rural residences were highly likely to enroll the pilot study. Health-related variables also predicted the registration status of the pilot project. The predictors related to GP enrollment types (membership type: general health or disability care, GP's affiliation: clinics or hospitals) significantly influenced levels of access to services. Conclusion: It is necessary to develop the GP project for disabled people by considering the variation in types of disability, residences, and health. Further study will be needed to investigate the impact of GPs on the level of participation among disabled people.

e-Transforming Manufacturing Firms for Value Chain Innovation (제조업의 e-Transformation을 통한 가치사슬 재구성)

  • 한현수
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.261-264
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    • 2001
  • 제조업의 e-Transformation을 통한 경쟁력 향상 방안은 닷컴 기업의 수익성 향상 등과 함께 e-비즈니스 모델 설계의 주요 이슈이다. 본 논문에서는 제조기업의 e-Business화라는 포괄적인 주제에 대하여 철강산업을 대상으로 변화에 대한 주요 요소와 관련된 실증적 사례를 제시하는데 초점을 두었다. 주요 변화관리(Change Management) 요소로는 기업의 내,외부 공급사슬 최적화, 고객관계관리, 구매 및 판매 관련 전자상거래와 정보시스템 활용 등을 정의하고, 이와 관련된 AS-IS 대비 TO-BE의 성과 향상을 위한 개선가능요인(Improvement Potential)과 달성방안을 전개하였다. 본 논문의 특징은 재고 등 내부 효율성 관련 성과 및 고객과 관련된 서비스 수준 향상을 위한 공급사슬 상에서의 Electronic 가치사슬의 재구성과 Logic 개선요소를 철강산업의 실증적 사례를 통하여 제시한데 있다.

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The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall (온라인쇼핑몰 환경에서 물류서비스품질, 고객만족, 관계지향성이 재구매의도에 영향을 미치는 관계에 관한 연구)

  • Kim, Do-Goan;Ryu, Il
    • Journal of the Korea Society of Computer and Information
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    • v.13 no.2
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    • pp.251-258
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    • 2008
  • The purpose of this study is to examine the structural relationship among logistics service quality, relationship-orientation for on-line shopping malls, customer satisfaction and repurchase intention in on-line shopping malls. Based on extensive review of relevant literature, nine components of logistics service quality and six components of relationship orientation are introduced in this study. And a conceptual model is developed and four research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality is positively and significantly associated with customer satisfaction, and relationship- orientation is the antecedent variable of repurchase intention in the on-line shopping mall. In conclusion, it is revealed that logistics service quality and relationship-orientation play a major role in the success of on-line shopping mall.

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What factors drive AI project success? (무엇이 AI 프로젝트를 성공적으로 이끄는가?)

  • KyeSook Kim;Hyunchul Ahn
    • Journal of Intelligence and Information Systems
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    • v.29 no.1
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    • pp.327-351
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    • 2023
  • This paper aims to derive success factors that successfully lead an artificial intelligence (AI) project and prioritize importance. To this end, we first reviewed prior related studies to select success factors and finally derived 17 factors through expert interviews. Then, we developed a hierarchical model based on the TOE framework. With a hierarchical model, a survey was conducted on experts from AI-using companies and experts from supplier companies that support AI advice and technologies, platforms, and applications and analyzed using AHP methods. As a result of the analysis, organizational and technical factors are more important than environmental factors, but organizational factors are a little more critical. Among the organizational factors, strategic/clear business needs, AI implementation/utilization capabilities, and collaboration/communication between departments were the most important. Among the technical factors, sufficient amount and quality of data for AI learning were derived as the most important factors, followed by IT infrastructure/compatibility. Regarding environmental factors, customer preparation and support for the direct use of AI were essential. Looking at the importance of each 17 individual factors, data availability and quality (0.2245) were the most important, followed by strategy/clear business needs (0.1076) and customer readiness/support (0.0763). These results can guide successful implementation and development for companies considering or implementing AI adoption, service providers supporting AI adoption, and government policymakers seeking to foster the AI industry. In addition, they are expected to contribute to researchers who aim to study AI success models.

Enhanced User Choice of Voucher Program and its Impact and Implications on Care Worker (바우처 제도의 이용자 선택권 강화가 돌봄노동자에게 미친 영향과 그 의미)

  • Kim, Song Yi
    • Korean Journal of Social Welfare Studies
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    • v.47 no.4
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    • pp.281-307
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    • 2016
  • This study is to analyze experiences and perceptions of care workers for enhanced user choice since the introduction of voucher in Korea. The analysis shows that as it has increased the influence of service users on care workers'employment, dismissal, labor intensity, and so on, more and more care workers appear to experience 'labor alienation'such as weakened position in the labor domain, the sense of loss and frustration in the meaning of work, and identity confusion as a care work. Because the labor alienation felt by them possibly has a negative impact on quality of social service, it suggests to address improving service users'rights as well as protecting human rights and rights to work of care workers to provide a high quality social service.

The Effects of Service Factors of Electronic Catalogue Systems on User Satisfaction (전자카탈로그 시스템의 서비스 요인이 사용자만족에 미치는 영향)

  • Ko, Il-Sang;Choi, Su-Jeong;Kim, Jeong-Hee
    • The Journal of Society for e-Business Studies
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    • v.12 no.3
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    • pp.107-131
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    • 2007
  • Due to an increase of the importance of E-catalogue on electronic commerce, E-catalogue systems have been prevailing for their production and efficient management around Web environment. In this study, we categorize service factors off-catalogue systems into three aspects contents-providing, user participation, and system management, and we measure their impacts on user satisfaction. The results of the study show that richness, design, trust, interaction, function of transaction management, system extensibility, system stability, and security have been found out to be significant factors to affect user satisfaction.

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Suburban government fragmentation and public service provision : A case of St.Louis County suburbs (미국 대도시 교외지역의 분할된 자치정부와 공공서비스 : 세인 트 루이스를 사례로)

  • Kwon, Sang Cheol
    • Journal of the Korean Geographical Society
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    • v.30 no.4
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    • pp.389-410
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    • 1995
  • Large metropolitan areas in the US are distinguished by highly fragmented fiscally independent suburban municipalities and special districts. The suburban fragmentation implies the congregation of similar socio-economic groups escaped from central cities and the disparity of geographical resources among local government jurisdictions. This study examines St.Louis County suburbs as a case study for the implictions of suburban governmental fragmentation and the fiscal disparities across local governmental boundaries by analyzing their relationship with public service provision using police and public school services as examples. The distribution of fiscal resources across political boundaries, the processes which created them, and public service inequalities reproduced from the disparity of fiscal resources reveal the causes and consequences of suburban governmental fragmentation. The central part of suburban fragmentation is the segregation of public goods consumption reproduced from the disparity of local fiscal resources, and it acts as a basic geographical segregating force in the suburban spatial organization.

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A Study on Residents' Attitude Toward the Development and Management of Jirisan Dulegil (지리산둘레길 조성과 운영 관련 지역주민 태도에 관한 연구)

  • Yoo, Ki-Joon
    • Korean Journal of Environment and Ecology
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    • v.28 no.3
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    • pp.374-380
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    • 2014
  • This study was conducted to provide baseline information which will be useful for managing the forest trails as the outdoor recreation facility. To investigate residents' attitudes toward the forest trail construction and use, a questionnaire survey was employed in Jirisan Dulegil. As the results, 4 impact factors that are influenced to local communities due to Jirisan Dulegil construction were resulted in. Most of the respondents perceived that the Jirisan Dulegil have positive impact economically on community growth. Contrastively, a negative perception existed in the environmental aspect. Local lodging industry was selected one of preference business models. In viewpoint of community business, a more professional and systematic approach to find appropriate business model is needed because of structural vulnerability of business.

A Study on the Factors Affecting Social Service Satisfaction Using Voucher - Focusing on the Community Social Investment Service - (바우처를 활용한 사회서비스의 이용자 만족도에 영향을 미치는 요인에 관한 연구 -지역사회서비스투자사업을 중심으로-)

  • Shin, Chang Hwan
    • Korean Journal of Social Welfare
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    • v.64 no.4
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    • pp.137-161
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    • 2012
  • The importance of voucher service evaluation is increasing with the expansion of voucher, but the previous studies on performance evaluation could not reflect the characteristics of voucher. But there is no study on the factors affecting voucher performance. Thus, this study focuses on the empirical analysis of voucher program performance and analysed the factors affecting voucher satisfaction. Data used in this study is collected form 70 social service agencies that deliver voucher service and 1445 service users in Community-Development voucher service in Community Service Investment Program. The methods applied in this study are Hierarchial Linear Model(HLM) using service user variables(level 1) and service agency variables(level 2). These variables are extracted from the previous studies on performance of social welfare service and voucher service. The findings show that user's satisfaction is influenced by level 1 variables such as sex, need and also influenced by level 2 variables of service type and area* organization type. On these analysis, this study gives policy implication.

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Application of Value Chain for Structure Analysis in Cloud Service Industry (클라우드 서비스 산업의 구조분석을 위한 가치사슬 모형 적용)

  • Seo, Gwang-Gyu;Kim, Byeong-Mu;Choe, Da-Yeong;Kim, Won-Gi
    • Proceedings of the Safety Management and Science Conference
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    • 2011.11a
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    • pp.499-506
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    • 2011
  • 새로운 IT 환경에서의 변화를 이해하고 경쟁력 있는 클라우드 생태계를 구축하며, 지속가능한 성장을 위한 경쟁정책을 수립하기 위해서는 먼저 우리나라 IT시장의 구조와 그 변화를 정확히 이해하는 것이 필요하다. IT시장의 구조를 이해하기 위한 과거의 선행연구들은 통신시장을 배경으로 수직적 가치사슬 구조를 중심으로 설명한 것이 대부분이었으나, 최근 들어 이슈로 부각하고 있는 클라우드 생태계에 관한 연구는 부족한 실정이다. 본 연구의 목적은 IT시장에서의 클라우드 서비스의 등장에 따른 가치사슬의 변화를 이해하는 것이다. 이를 위해 먼저 기존의 연구 문헌들을 통하여 기업 또는 산업의 공급 구조, 그리고 시장의 생태계를 설명하기 위해 사용하는 기본 틀인 가치사슬의 개념을 정의하고, 이를 통하여 우리나라 IT시장의 가치사슬에 대해, 특히 클라우드 서비스 도입이후의 우리나라 IT시장의 변화를 반영하여 그 구조의 변화를 설명하며, 이를 바탕으로 우리나라 IT시장을 진단하고 시장의 성장을 견인하는 요인들을 파악하도록 한다. 본 연구를 통해 가치사슬 관점에서 IT시장을 이해함으로써, 클라우드 서비스 산업의 경쟁력을 높이고, 향후 클라우드 기반으로 IT생태계를 구축하기 위한 이론적 근거로 활용되길 기대한다.

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