• Title/Summary/Keyword: 상사의 성과

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Effect of Service Education and Training for Tour Conductors upon Customer Orientation and Customer Satisfaction (Tour Conductor의 서비스교육훈련이 고객지향성과 고객만족에 관한 연구)

  • Lee, Jae-Man
    • The Journal of the Korea Contents Association
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    • v.8 no.10
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    • pp.309-316
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    • 2008
  • In a study on effect of service education and training for tour conductors upon customer orientation and satisfaction it was shown that in view of insufficient service of education and training for tour conductors and increased number of population travelling by utilizing travel firms and their call for satisfying diverse demand there is need for customer oriented tour conductors to induce customer satisfaction through diverse role playing by tour conductors. It was indicated that such efforts lead to customer satisfaction and also has impact on improving image of company and on creating new customer. In view of such factors there is need for well planned, persistent education and training for service to heighten satisfaction of customer through well organized operation of service education and training program for tour conductors and through its continuous practice and experience.

Cryogenic Performance Test of LOX Turbopump in Liquid Nitrogen (액체질소를 이용한 산화제펌프의 극저온 성능시험)

  • Kim, Jin-Sun;Hong, Soon-Sam;Kim, Dae-Jin;Choi, Chang-Ho;Kim, Jin-Han
    • Transactions of the Korean Society of Mechanical Engineers B
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    • v.34 no.4
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    • pp.391-397
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    • 2010
  • Performance tests of a liquid-oxygen pump were carried out using liquid nitrogen (LN2) as a working fluid in a cryogenic turbopump test facility in Korea Aerospace Research Institute (KARI). The tests were performed at 30-55% of the design rotational speed, and the results were compared with those from a water test. The experimental results confirmed the similarity of the hydraulic performance, which allows the prediction of the pump performance at a design rotational speed of 20,000 rpm. The overall cavitation performance of the pump in the cryogenic environment was better than that in the water environment for all ranges of flow rates and rotational speeds. Critical cavitation number at the design flow rate was determined as 0.012 from the cryogenic test, and as 0.024 from the water test. The improved cavitation performance is due to the thermodynamic effect in cryogenic fluids.

Authentic Leadership and Job Satisfaction of Employees: Moderating Effect of Co-worker's Undermining (진성 리더십과 구성원의 직무만족 간의 관계: 동료훼방의 조절효과)

  • Jang, Eun-Mi
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.705-716
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    • 2020
  • The aim of this article is to examine the relationships between authentic leadership and job satisfaction and to test the moderating effects of co-workers undermining on that relationship. Data were collected from 24th companies in Korea. The sample included 490 employees chosen randomly. Moderated hierarchical regression was used to examine the moderating role of co-workers undermining on the authentic leadership and job satisfaction relationship. The results show that authentic leadership is positively and significantly correlated with job satisfaction. In addition, the results of the hierarchical multiple regression analyses support the moderating effects of perceived employee co-workers undermining with regard to the relationship between authentic leadership and job satisfaction. This study contributes to suggesting the role of co-worker's undermining as a key moderator of their relationship. The theoretical as well as practical implications of the results were discussed with the suggestion for future research.

Converged Study of Influencing Factors on Occupational Stress in Workers (직장인의 직무스트레스 영향요인에 대한 융합연구)

  • Lee, Eun Kyung;Park, Jin-Hwa
    • Journal of the Korea Convergence Society
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    • v.7 no.3
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    • pp.15-24
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    • 2016
  • The purpose of this converged study was to examine the influencing factors on occupational stress in Korean workers. Data were collected with a convenience sample of 207 male workers living in Jeollanam-do region. The structured questionnaires measured the general and job-related factors, social support, and occupational stress. The results were as follows. (1) About half of participants had higher scores in occupational stress. (2) The annual income, supervisors' support, and coworkers' support were statistically significant variables predicting the level of occupational stress among Korean workers, accounting for 36% of the variability. The results of the study indicate that it is necessary to establish strategic workforce planning for workers to reduce occupational stress.

Heat/Mass Transfer Characteristics on Rib-roughened Surface for Impingement/Effusion Cooling System with Initial Crossflow (초기 횡방향 유동이 존재하는 충돌제트/유출냉각에서 요철이 설치된 유출면에서의 열/물질전달 특성)

  • Rhee, Dong-Ho;Nam, Yong-Woo;Cho, Hyung-Hee
    • Transactions of the Korean Society of Mechanical Engineers B
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    • v.28 no.3
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    • pp.338-348
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    • 2004
  • The present study is conducted to investigate the effect of rib arrangements on an impingement/effusion cooling system with initial crossflow. To simulate the impingement/effusion cooling system, two perforated plates are placed in parallel and staggered arrangements with a gap distance of 2 times of tile hole diameter. Initial crossflow passes between the injection and effusion plates, and the square ribs (3mm) are installed on the effusion plate. Both the injection and effusion hole diameters are 10mmand Reynolds number based on the hole diameter and hole-to-hole pitch are fixed to 10,000 and 6 times of the hole diameter, respectively. To investigate the effects of rib arrangements, various rib arrangements, such as 90$^{\circ}$transverse and 45$^{\circ}$angled rib arrangements, are used. Also, the effects of flow rate ratio of crossflow to impinging jets are investigated. With the initial crossflow, locally low transfer regions are formed because the wall jets are swept away, and level of heat transfer rate get decreased with increasing flow rate of crossflow. When the ribs are installed on the effusion plate, the local distributions of heat/mass transfer coefficients around the effusion holes are changed. The local heat/mass transfer around the stagnation regions and the effusion holes are affected by the rib positions, angle of attack and rib spacing. For low blowing ratio, the ribs have adverse effects on heat/mass transfer, but for higher blowing ratios, higher and more uniform heat transfer coefficient distributions are obtained than the case without ribs because the ribs prevent the wall jets from being swept away by the crossflow and increase local turbulence of the flow near the surface. Average heat transfer coefficients with rib turbulators are approximately 10% higher than that without ribs, and the higher values are obtained with small pitch of ribs. However, the attack angle of the rib has little influence on the average heat/mass transfer.

A CPW-Fed Self-Affine Cross Shape Fractal Antenna (자기 아파인 프랙탈 구조를 이용한 CPW 급전 크로스 안테나)

  • Kim Tae-Hwan;Lee Jae-Wook;Cho Choon-Sik;Lee Yun-Hyun
    • The Journal of Korean Institute of Electromagnetic Engineering and Science
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    • v.16 no.9 s.100
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    • pp.949-956
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    • 2005
  • In this paper, a new CPW-fed cross shape fractal antenna having a self-affinity is presented. This novel configuration, which has anisotropic scaling symmetry, makes smaller profile characteristic compared to the fractal antenna using a self-similarity. Increase of the iteration coefficient, which leads to decrease of the fundamental resonant frequency, shows a good impedance matching condition and multi-band characteristics due to new surface current paths. The radiation patterns are similar to those of monopole antennas. In the K3 stage of iteration, the proposed antenna shows a measured maximum gain 2.27 dBi at 940 MHz. A commercially available software based on the FDTD algorithm has been used to obtain the predicted results. In addition, an RT/Duroid 5880 substrate has been employed for the experimental results.

Modeling Bacteria Facilitated Contaminant Transport in Porous Media with Equilibrium Adsorption Relationships (평형 모델을 이용한 다공매질에서의 유동 세균에 의한 유기성 오염물의 가속이송)

  • 신항식;김승현
    • Journal of the Korean Society of Groundwater Environment
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    • v.2 no.1
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    • pp.14-21
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    • 1995
  • Colloids such as exogenous biocolloids in a bioremediation operation can enhance the transport of contaminant in ground water by reducing retardation effects. Because of their colloidal size and favorable surface conditions in addition to their low density, bacteria can act as efficient contaminant carriers. When mobile bacteria are present in a subsurface environment, the system can be treated as consisting of three phases: water phase, bacterial phase, and the stationary solid matrix phase. In this work, a mathematical model based on mass balances is developed to describe the facilitated transport and fate of a contaminant in a porous medium. Bacterial partition between the bulk solution and the stationary solid matrix, and the contaminant partition among the three phases are represented by the equilibrium relationships. Solutions were obtained to provide estimates of contaminant and bacterial concentrations. A dimensionless analysis of the transport model was utilized to estimate model parameters from the experimental data. The model results matched with experimental data of Jenkins and Lion (1993). The presence of mobile bacteria enhances the contaminant transport. However, bacterial consumption of the contaminant which serves as a bacterial nutrient, can attenuate the contaminant concentration.

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Changes of Physicochemical Characteristics of Acanthopanax senticosus Extract during Storage (오가피 추출액의 저장조건에 따른 이화학적 특성변화)

  • Chung Hun-Sik;Youn Kwang-Sup
    • Food Science and Preservation
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    • v.12 no.3
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    • pp.204-208
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    • 2005
  • This study was conducted to investigate the effects of temperature and packaging on the quality characteristics of hot-water extract from Acanthopanax senticosus. The herb samples, ground and sifted($8{\sim}20$ mesh), were extracted by a boiling($100^{\circ}C$) water under the atmospheric pressure for 2 hrs. The extract was packed with out nylon PE(0.08 mm) pouch and kept under the condition(40 and $60^{\circ}C$) for 10 days. The reduction of turbidity, pH, polyphenol amount and DPPH radical scavenging activity of extract were retarded by packaging under the low temperature. Titratable acidity was increased with packaging at high temperature. Soluble solid content was not affected by packaging and temperature condition. The changes of quality characteristics followed the first-order reaction rate. Arrhenius equation was applied to determine the effects of temperature on the reaction rate constant, showing high $R^2$. These results suggested that packaging under lower temperature can be utilized for maintaining the quality of A senticosus extract.

A Study on the Application of UNIDROIT Principles in International Commercial Transaction (국제상거래에서의 UNIDROIT원칙 적용에 관한 연구 - 국제물품매매계약에 관한 유엔협약(CISG)과의 비교를 중심으로 -)

  • Woo, Kwang-Myung
    • International Commerce and Information Review
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    • v.14 no.3
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    • pp.453-479
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    • 2012
  • The increase in international trade is clearly reflected by litigation and arbitration. Despite the importance of international commercial transaction, until very recently little was known about how the law interacts with actual practice. The CISG obviously plays an important role, but we are concerned with using choice of law to resolve issue that the CISG leaves unresolved. The case law UPICC is now accessible by means of UNILEX, the database on international case law that focus on CISG cases. The courts and arbitration tribunals throughout the world are developing a growing body of international case law on issues not resolved by the CISG, though arising from transactions to which the CISG applies. The application of the CISG is obligatory due to its nature as hard law an international convention. However, UPICC are only restatements and more flexibility, comprehensive instrument than CISG. This article offers to promote the UPICC application from their present status as a mere soft law instrument through analysing UNILEX cases.

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The Effect of Organizational and Care Worker Related Factors on Client Violence Occurring at Nursing Homes (노인요양시설의 기관 및 종사자 관련 요인들은 클라이언트 폭력에 어떠한 영향을 미치는가?)

  • Lee, Yeokyung;Lee, Sunhae;Hwang, Hwan
    • Korean Journal of Social Welfare
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    • v.65 no.4
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    • pp.221-243
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    • 2013
  • The purpose of the study was to investigate the effect of organizational and care worker factors on client violence occurring at nursing homes in Korea, and to provide an empirical basis on which to draw strategies for prevention and reduction of client violence. A survey was conducted on 253 care workers from 23 nursing homes located in 16 regions nationwide, and multiple regression models were analyzed to examine the effect of worker demographic variables, education and experience, work related characteristics, working conditions, and organizational risk management system on client violence. The respondents reported their experience of violence from the most frequent to the least in the order of physical, verbal, others, property damage, and sexual in nature; only half of their employers were implementing an organizational risk management system. In the regression analysis on client violence of all types combined, risk management procedures and supervisor leadership were found statistically signifiant. Based on these results, implications were discussed for agency efforts in improving risk management procedures and leadership training of supervisors.

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