• Title/Summary/Keyword: 상담 성과

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Impact of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center (콜센터 상담원의 감정소진이 고객지향성 및 직무만족에 미치는 영향)

  • Cho, Sang-Eun;Yang, Hae-Sool
    • The Journal of the Korea Contents Association
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    • v.10 no.6
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    • pp.386-403
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    • 2010
  • This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

The Effect of Psychobiographical Intensive Interview on Parent's Insight and Parent-Child Relationship Characteristic (심리전기적 심층면담(PII)이 부모의 통찰수준 및 부모-자녀 관계특성에 미치는 효과)

  • Kang, Sang-Hyun;Son, ChongNak
    • Journal of Digital Convergence
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    • v.15 no.5
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    • pp.495-503
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    • 2017
  • The purpose of this study was to investigate the effect of psychobiographical intensive interview(PII) on the parent's insight, parent-child relationship characteristics and counseling session. For this, the PII was conducted to 10 mothers with school age children. PII was semi-structured form that included the intensive interview for exploring psychobiographical information and interpretation counseling of it. The results showed that the level of insight into parent's child problem and relation to parent's own problem was significantly increased. On the other hand, parent-child relationship characteristics (parental efficacy, parenting attitude, and parenting stress) were found to be significant only in some of the parenting stresses. We investigated the possibility as a counseling tool for PII through counseling session impact assessments. As a result of that, we confirmed that there were positive results in task impacts, relationship impacts, and helpful impacts.

A Study on Searching Possibility of Career Counseling through Meungri-Saju Analysis, Wealthy Structures, Deawoon, Saewoon for Failed Self-employeed (폐업한 자영업자의 재성과 대운·세운분석을 통한 진로상담 가능성 탐색)

  • Ha, Eun-Hee;Kim, Sung-Bong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.10
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    • pp.64-73
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    • 2018
  • The main purpose of this study is to assess the effectiveness of Meungri-Saju analysis concerning career counseling. Initially, we searched for 'fortune quality' of self-employed people whose works went out of business., We investigated what was weak or strong of 'fortune qaulity' because it gives you interests and talents as Holland says, and then we checked their one-year and 10-year personal circumstances, so called Saewoon, Deawoon that implies your own private circumstances as Super says. In addition to this, we exmained Woulgi because it predicts condition of change of the jobs. Study results were as follows: There were failed businesses that had serious weaknesses in wealth structures. In addition, Saewoon, Deawoon were terrible conditions because of Yongshin' Hap, Hyung, Chung. This study concluded that they had to be gone out of business. It is clear that you should check your wealth structure and Saewoon, Deawoon when you open your business. This study concludes that Meungri-Saju analysis is effective as a new model of career counseling.

The Development and Application Of Cyber Counseling System for the Gifted Class (영재 학급을 위한 사이버 상담 시스템 개발 및 적용)

  • Chung, Hyun-Nam;Kim, Dong-Hyu;Goh, Byung-Oh
    • Journal of The Korean Association of Information Education
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    • v.8 no.2
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    • pp.177-187
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    • 2004
  • It soaks but from 2003 the gifted child whom it is propelling as the enterprise of real national dimension oneself will know and it will do well the case which with the thought which goes wrong it lets to let alone is many but about lower social unsuitable Eung and melancholia, nervous characteristic anorexia cung with the back the same multi branch problem point occurs with emotional vulnerability of the gifted person. From the gifted people it grasps the emotional vulnerability which occurs from the dissertation which it sees consequently and the gifted person cyber counseling system which does the hazard web which solves a problem point in base plan and it embodies. One side, it applied the gifted child and the parents who are participating to an Dae-jeon 6th area joint the gifted person class in the gifted person cyber counseling system which it develops the result and it analyzed. Emotional vulnerability of the analysis result the gifted child considerable portion there is a possibility the fact that it overcomes, if facing each other it will be able to complement the portion which is insufficient from consultation.

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Effects of Web-Based Nutrition Counseling on Nutrient Intake and Blood Glucose in Type II Diabetic Patients (제 2형 당뇨병 환자의 영양섭취 및 혈당에 웹기반 영양상담이 미치는 영향)

  • Park, Sun-Young;Han, Ji-Sook
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.34 no.9
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    • pp.1398-1406
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    • 2005
  • The purpose of this study was to investigate effects of web-based nutrition counseling on nutrient intake and blood glucose in type ll diabetic Patients. Forty type II diabetic patients, twenty one of them were diabetic patients without complication (Ncx-DM) and nineteen of them were diabetic patients with complication (Cx-DM), participated in a web-based nutrition counseling program. At the first nutrition counseling, the patients were counselled through interview and then follow up nutrition counseling was accomplished four times during eight weeks through tile web-based internet program. Various markers of disease risk including anthropometric indices, nutrient intake and blood glucose were measured before and after the nutrition counseling. After the nutrition counseling, body mass index and waist circumference decreased in both group but did not change significantly. Fasting blood glucose significantly decreased from 153.9 mg/dL to 139.0 mg/dL (p<0.05) in NCX-DM and from 178.2 mg/dL to 128.5 mg/dL (p<0.01) in Cx-DM after the nutrition counseling. Glycosylated hemoglobin level decreased from $9.3\%$ to $8,7\%$ in Ncx-DM and significantly decreased from $9.7\%$ to $7.8\%$ (p<0.01) in Cx-DM after the nutrition counseling. In addition, total cholesterol and LDL-cholesterol level significantly decreased in both group (P<0,05) after the nutrition counseling. Energy intake decreased significantly in Ncx-DM (P<0.05) and Cx-DM (p<0.01). Although the nutrient intake did not change significantly, the nutrient intake was improved after the nutrition counseling. Therefore, this study shows that the web-based nutrition counseling is effective in improving energy and nutrient intake and influences positively in blood glucose and serum lipids of the patients. In addition, these results indicate that the internet presents us with potential as a new medium for nutrition counseling in informationized society.

Design of a Mobile-Based Integration Class Management System in the Elementary School (모바일 기반 초등학교 통합 학급 운영 시스템 설계)

  • Cho, Yun-Seop;Lee, Soo-Jeong
    • 한국정보교육학회:학술대회논문집
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    • 2005.08a
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    • pp.267-275
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    • 2005
  • 특수교육에 대한 기초적인 지식과 지도 방법의 이해 부족 및 특수아동의 학부모와의 상담여건이 조성되지 못하고 있는 실정에서 초등학교 통합학급 교사들은 일반학생들의 지도와 병행한 특수아동의 지도에 많은 어려움을 겪고 있다. 이에 본 연구에서는 시 공간의 제약을 받지 않는 모바일 환경 속에서의 통합학급운영 시스템 설계를 하였다. 첫째, m-Learning환경에서 특수아동을 지도하는 통한학급교사에게 시간적, 공간적으로 효율적인 도움이 될 정보를 제공하는 폰페이지를 구성하였다. 둘째, 무선인터넷의 특징인 즉시성, 편재성, 보안성을 갖는 모바일환경의 폰페이지에 학부모와 특수아동에 대한 정보 교환 및 상담이 가능하게 하였다. 셋째, 아동을 통한 알림장 작성이 불가능한 특수아동을 위하여 폰페이지에 알림장을 만들고 학부모에게 학교에 관련된 정보와 학급 상황을 전달하도록 하였다. 넷째, 통합학급과 특수학급의 효율적인 운영을 위하여 지역별, 또는 교육청 단위의 특수교육지원센터의 SMS서비스를 강조하였다. 이러한 모바일통합학급운영시스템은 현장에서의 통합학급 교사들에게 특수교육에 대한 자신감과 특수아동의 학부모와의 체계적인 상담 기회를 제공하여 효율적인 통합학급을 운영하는데 많은 도움을 줄 것이다.

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A Single Case Study on a Child with ADHD by the Application of Attention Improvement Training Composed of Play and Games (놀이와 게임을 활용한 주의력향상훈련을 적용한 ADHD 아동의 단일사례연구)

  • Kim, Mi-Yeon;Hong, Young-Ki
    • The Korean Journal of Elementary Counseling
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    • v.8 no.1
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    • pp.15-32
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    • 2009
  • The purpose of this study was to make a case study of a fourth- grade child diagnosed as ADHD. The subject in this study, who was the supplier of information, was especially inattentive and. impulsive. The focus of this study was placed on improving his attention, and it's also meant to lighten his impulsiveness. An attention improvement training program was devised by applying play and games that would spark the interest of the ADHD child who was inattentive and felt easily boring. The program was conducted in 15 sessions, and his self-report of attention and impulsiveness and task performance were checked to find out the effect of the program before, after and six weeks after it was implemented. Besides, additional data were gathered by keeping observational and counseling journals and interviewing people around them, and the collected data were analyzed to get a profound understanding of the child. The finding of the study were as follows: First, according to the pretest, posttest and retention test scores on attention and additional data, the attention improvement training that utilized play and game served to boost the attention of the information provider, and that had a lasting effect on that as well. Second, as a result of analyzing the pretest, posttest and retention test scores on impulsiveness and additional data, the attention improvement training that utilized play and games contributed to easing the impulsiveness of the information provider, and that had a continuing effect on that as well. Third, in addition to attention and impulsiveness, there were favorable changes in his peer relationship and confidence when all the collected data were analyzed.

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Investigating Trends of Gifted Counseling in Domestic through Sementic Network Analysis (네트워크분석 방법을 활용한 국내 영재상담 관련 연구동향 분석)

  • Lee, Sanggyun;Kim, Soonshik
    • Journal of the Korean Society of Earth Science Education
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    • v.11 no.2
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    • pp.145-157
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    • 2018
  • The purpose of this study is to analyze the research trends in domestic related to gifted counseling by utilizing Sementic analysis methods. For papers of gifted education in korea, KCI(Korea Citation Index) rated journals were selected 83 pieces published in journals were collected and the Sementic Network Analysis(SNA) way was utilizing for keyword frequency and Centrality Network Analysis throughout a variety of research articles using krkwic and Ucinet6.0. The results are as follows. first, the analysis appeared that the trends of paper keywords from highest frequency of appearance keyword in papers focused on four keywords: perfectionism, career, counseling, and the science gifted. second, Analysis of annual trends from 2001 to June 2018 showed that the top keywords were as follows: the gifted underachievers, the perfectionism, the gifted students of Science, and the science gifted students. the rising keywords were perfectionism, twice-exceptional students, and gifted parents, and the keywords of gifted students and general students showed a tendency to decrease. Consequently, gifted counseling research should be done from various perspectives.

The Effect of Emotion Coaching Group Counseling Program on Subjective Well-being and Interpersonal Rtions of University Students (감정코칭 집단상담 프로그램이 대학생의 주관적 안녕감과 대인관계에 미치는 효과)

  • Kim, Hee-Eun;Lee, Ho-Joon
    • Journal of Digital Convergence
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    • v.14 no.12
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    • pp.625-632
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    • 2016
  • The purpose of this study is to verify the effect of group counseling program through emotion coaching on the subjective well-being and interpersonal relationship of university students. The study subjects were 24 students at J university, and 12 students were assigned to experimental group and control group respectively. The emotion coaching group counseling program was conducted for two hours, once a week, ten times in all. The subjective well-being and interpersonal relationship test was conducted before and after the test, and the degree of effectiveness was examined through covariance analysis. As a result of the study, the group counseling program of emotional coaching showed meaningful results in subjective well-being and sub-factors such as life satisfaction and positive emotion. In addition, significant differences were found in communication, openness, and sensitivity among sub-factors of interpersonal relationship. The results of this study were as followed. First, the emotional coaching group counseling program improves subjective well-being by improving life satisfaction and positive emotion, and it was proved that it improves the communication in interpersonal relationship, and helps others to understand and openly communicate.