Impact of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center (콜센터 상담원의 감정소진이 고객지향성 및 직무만족에 미치는 영향)
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- The Journal of the Korea Contents Association
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- v.10 no.6
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- pp.386-403
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- 2010