• Title/Summary/Keyword: 상담 만족도

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The Story of Two Women's Career Transition as a Counselor (두 여성의 상담자로의 진로전환 경험이야기)

  • Choi, Jae-Hyuk;Kim, Myong-Hwa
    • The Journal of the Korea Contents Association
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    • v.17 no.6
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    • pp.514-526
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    • 2017
  • This study examined the experiences and meanings of career transition becoming a counselor by examining the experiences of career transition process before two women became counselors through the narrative inquiry method. To do this, two counselors with career counseling qualifications and two or more career transition experiences were selected as research participants. The results are as follows. First, they had several career experiences without having the opportunity to think about their interests or aptitudes. Second, it was an experience that career transition adapts itself. Third, as they went through various occupations, they gradually went to the work and study they wanted. Fourth, They were satisfied with the profession of the counselor they had chosen, and they were inspecting themselves as a counselor. In this study, it is meaningful to accept the career transition as a part of life and to confirm the meaning of career transition experience as a counselor walking the path of counseling specialist.

A Study on the Current Situation and Satisfaction Survey of foreign students majoring Korean Beauty (국내 뷰티전공 유학생 현황 및 만족도 조사)

  • Kim, Nam-San
    • Journal of the Korea Convergence Society
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    • v.9 no.6
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    • pp.279-286
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    • 2018
  • The study looked at the current status and satisfaction level of 224 students studying in beauty related departments at universities in Seoul, Chungcheong and Honam regions. As a result, China (77.7 percent) had the largest number of countries subject to the survey. 50.5 percent of the respondents chose to study abroad to learn the excellence of Korean beauty technology, and 40.3 percent said they would like to work in their own country after graduation. The higher the satisfaction level of education courses and working classes, the higher the use of practical equipment, the counseling rate with the academic advisor, and the higher the satisfaction level of university life was. As a result of this, for students we should develop a curriculum to improve their satisfaction in university life, support the mentor mentee program, and expand the scholarship support system.

The influence of adolescents' life satisfaction, and perceived parental rearing style on adolescents' depression: Verification of mediating effect of resilience (청소년의 삶의 만족도 및 인지된 부모양육방식이 청소년의 우울에 미치는 영향: 자아탄력성의 매개효과 검증)

  • Sim, Jeong Yeon;Yoon, Gyung-Ja
    • Journal of Family Relations
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    • v.22 no.2
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    • pp.27-50
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    • 2017
  • Objectives: This study explored the effect of adolescents' sociodemographic variables, parenting rearing styles, resilience, and life satisfaction on adolescents' depression. The resilience as mediating effects of parental rearing styles and life satisfaction on depression was examined as well. Method: The data were from 2,108 middle school freshmen panel of a national sample at the forth year, Korea Children and Youth Panel Survey(KCYPS). Hierarchical multiple regressions and mediation regression analyses, steps for testing mediation by Baron and Kenny, were conducted. Results: Adolescents' resilience had both direct and mediating significant effects, showing that resilience partially mediated the effects of affective parental rearing style and life satisfaction on depression, respectively. Life satisfaction had the most significant impact on adolescents' depression. Conclusions: While some parental rearing styles were significant, adolescents' personal properties including resilience and life satisfaction revealed the most significant explanatory power of adolescents' depression. Life satisfaction was the most powerful predictor for lessening adolescents' depression.

The Effects of Extracurricular Activities on School Satisfaction of Education Demanders -Focused on creative experiential activities, life guidance, counseling activities- (교과외 활동이 교육수요자의 학교만족도에 미치는 영향 -창의적 체험활동, 생활지도, 상담활동을 중심으로-)

  • Jeon, Gu-Hun;Kim, Hee-Chan
    • The Journal of the Korea Contents Association
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    • v.18 no.4
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    • pp.380-387
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    • 2018
  • The purpose of this study is to examine the effects of extracurricular activities such as creative experiential activities, life guidance, and counseling activities on school satisfaction of students and parents who are educational demanders, and to suggest practical and policy alternatives to improve school satisfaction. For this purpose, 1,242 elementary, middle and high school students in Seoul and 1,023 parents were tested through analysis of t-test, and regression. Three main results were derived. First, extracurricular activities had a statistically significant effect on school satisfaction. Second, in general, parents in Korea are expected to emphasize the entrance examination-oriented curriculum with a high degree of education, but the higher the extracurricular activities of students and parents, the higher the school satisfaction. Third, there was a difference in school satisfaction by education class, but the higher the education level, the lower the school satisfaction was. It can be seen that extracurricular activities are needed to increase the educational satisfaction of students and parents who are educational demanders. In addition, it is necessary to reinforce the extracurricular activities to the high school which is the upper grade school now.

The Study on the Emotional Labor, Emotional Exhaustion and Turnover Intention of Call Center Tele-Communicators (콜센터 상담원의 감정노동과 감정소진 및 이직의도에 관한 연구)

  • Lee, Soo-Yun;Yang, Hae-Sul
    • Journal of the Korea Society of Computer and Information
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    • v.13 no.5
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    • pp.291-308
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    • 2008
  • This study shows the factors which have an effect on the emotional exhaustion and turnover intention in call center tole-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional exhaustion decreases job satisfaction and increases turnover intention. Therefore the emotional exhaustion is the important managing factor for efficient management of call center. To weaken emotional exhaustion, it is necessary to decrease time pressure in call center work. To weaken turnover intention, it is important to strengthen superior support. This study makes a contribution in providing the fact that emotional exhaustion is an important managing factor in administration of call center tole-communicators.

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A Study on the Factors that Affect the Investment Behavior in Financial Investment Products : Focused on the Effect of Adjustment in Investment Consulting Service (금융투자상품 투자행동에 영향을 미치는 요인에 관한 연구: 투자상담서비스의 조절효과를 중심으로)

  • Lee, Kye Woung;Ha, Kyu Soo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.9 no.5
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    • pp.53-68
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    • 2014
  • This study is aimed at analyzing the factors that affect the behaviors of employee's investment, such as a decision making process in a variety of views and proving the extent of how those factors influence on their investment. The basic assumption is that the preceding factors that can be determined by the personal investment propensity, a psychological factor asserted by Behavior Financial Theory and financial-economic and social environment. This study uses Hershey's Investment Behavior Model(2007) as the main analysis tool to explain the investment behavior of individuals and deals with personal investment inclination in the psychological perspective of overconfidence, self-control and the risk tolerance propensity and add the financial and economic factors in terms of financial literacy and economic distress. Also the new preceding social environmental factors like social interaction and the effect of reference group are added to make this research to be more precise. This study analyze the adjustment effect of professional invest-consulting service that affect the fluctuation influence between the individual variables(those factors) and subordination variable(the level of investment satisfaction). The study reveals that overconfidence and self-control in direct ways have a positive effect on the level of investment satisfaction in terms of investment behavior and economic distress has a negative effect on the level of investment satisfaction. The adjustment effect provided by financial experts in investment consulting service is affirmed as the critical factor that increase the influence between self-control and the level of investment satisfaction. To conclude, the research reveals that the psychological factors are the main criteria when the workers as employees have to make investment decisions. To make investors be reasonable, a systematic financial education system provided by experts is needed from the early adolescent stages and financial companies should develop the relevant services of consulting service department as a key financial sector and financial investment products and consulting program and marketing tool pertinent to investors ages, vocational traits and their inclinations.

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The Effect Of Leadership On Quality Of Service And The Job Satisfaction (리더십이 서비스품질 및 직무만족에 미치는 영향에 관한 연구)

  • Lee, Man-Ki
    • Management & Information Systems Review
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    • v.30 no.4
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    • pp.1-22
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    • 2011
  • The role of call center as public organizations introduce call center in has become very important in public services. Especially the leadership of the middle management at the call center in public organizations has become very essential in accordance with the increase of role of teamleader or managers. For this reason, in this research we want to know not only the impact relation teamleader's leadership have on the quality of services and job satisfaction as call center counsellors feel but also the impact relation the quality of callcenter counsellor's services at callcenter have on job satisfaction, and the mediating effect of services quality is examined in the relationship between leadership and job satisfaction Analyses showed that teamleader's leadership have influence on callcenter counsellors' job satisfaction and the quality of services and the quality of employees' services have a positive influence on job satisfaction, the mediating effect of services quality is certified in the relationship between leadership and job satisfaction. Therefore, to encourage the teamleaders' leadership at callcenter, the empowerment and an appropriate compensation need to be provided. Also to improve the quality of employee's services teamleaders ought to run the reinforcing cooperation program or various incentive program and job education need to be encourage and aligned.

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The effects of work environmental factors and self-compassion on burnout of school counselors (학교 상담자의 업무환경 요인 및 자기자비가 소진에 미치는 영향)

  • Kim, Hyun-Jin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.5
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    • pp.343-351
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    • 2019
  • The purpose of this study is to investigate the effects of work environmental factors and self-compassion on the burnout of school counselors. The subjects of this study were 312 school counselors under the D District Office of Education participated. In order to examine the effects of individual, organizational, and self-compassion factors on burnout, correlation and hierarchical regression were applied. Individual factors were gender, age, health status, and personal hobbies. Organizational factors were employment type, working hours, and job satisfaction. Self-compassion and burnout were measured using the Korean version of self-compassion and Baslach burnout instruments. The correlation analysis showed that the three factors are correlated with each other. In the hierarchical regression analysis, three models were developed as personal, organizational, and self-compassion factors. The results of regression analysis are as follows. The influence of self-compassion on burnout was stronger than the organizational factor (i.e., employment type, working time, job satisfaction) and the personal factor (i.e., age, health status, hobby). There were no significant differences between genders. This study results suggest that self-compassion can reduce a level of burnout significantly, although personal and organizational factors have a significant impact on burnout. Further study and suggestions for reducing the level of burnout of school counselors were discussed.

Research on Job Recognition and Satisfaction of Medical Experts in Emergency Medical Information Center (응급의료정보센터 직원의 직무인식 및 만족도에 대한 연구)

  • Jang, Hyo-Kang;Lim, Jung-Do;Lee, Yong-Chul
    • The Journal of the Korea Contents Association
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    • v.9 no.6
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    • pp.275-288
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    • 2009
  • The research has been investigated to enhance job recognition and satisfaction in Emergency medical information center and to induce some positive suggestions to develop emergency medical information centers in Korea. As a result, the findings found that the tasks which the experts felt are most easily ones are the guidance, counseling, and advice of a patient, while the most difficult tasks are the advice on the first-aid treatment and the guidance of the hospitals. The research has found the findings that most employees feel that they perform their jobs quite well including the guidance and consultation of first-aide patients. They also feel that they are under stress in consulting patients, and in making decisions to visit emergency centers and to observe the patients in limited information without seeing patients in person. They are concerned about the identity of emergency information centers, feeling that it is difficult to construct smoothly the collaboration of such agencies as the administrative, emergency medical centers, 119 resue teams to treat first aide treatments, to provide transportation information, and hospital guidance.

Mediating Effect of Grit between Academic achievement satisfaction of Middle School Students and Academic Engagement (중학생의 학업성취만족도와 학업열의 사이에서 그릿의 매개효과)

  • Kwon, Eun-Kyeong
    • Journal of Digital Convergence
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    • v.19 no.12
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    • pp.225-230
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    • 2021
  • The purpose of this study is to understand the mediating effect of grit in the relationship between academic achievement satisfaction and Academic Engagement of middle school students. To this end, a survey was conducted on 575 middle school students in Changwon, Gyeongsangnam-do, on academic achievement satisfaction, Academic Engagement, and grit. This research was carried out by hierarchical regression analysis was conducted to understand the correlation analysis and mediating effect between major variables, and The significance of the mediating effect was verified by the Sobel test. As a result of the study, First, correlation analysis revealed a positive correlation between academic achievement satisfaction, grit, and Academic Engagement. Second, regression analysis showed that both consistency of interest and perseverance of effort were partially mediated between academic achievement satisfaction and Academic Engagement. This means that academic achievement satisfaction not only directly affects middle school students' Academic Engagement, but also has an indirect effect through grit. Finally, In order to increase the academic enthusiasm of middle school students, learning counseling plans such as education and counseling plans to improve academic interest and develop various learning motivation improvement programs were discussed.