• Journal of Internet Computing and Services
• /
• v.22 no.2
• /
• pp.69-75
• /
• 2021

In a contact-free society, online services are becoming more important than classic offline services. At the same time, the role of a contact center, which executes customer relation management (CRM), is increasingly essential. For supporting the CRM tasks and their effectiveness, techniques of process automation need to be applied. Quality assurance (QA) is one of the time and resource consuming, and typical processes that are suitable for automation. In this paper, a method of automatic quality evaluation for voice based consultations is proposed. Firstly, the speech in consultations is transformed into a text by speech recognition. Then quantitative evaluation based on the QA metrics, including checking the elements in opening and closing mention, the existence of asking the mandatory information, the attitude of listening and speaking, is executed. 92.7% of the automated evaluations are the same to the result done by human experts. It was found that the non matching cases of the automated evaluations were mainly caused from the mistranslated Speech-to-Text (STT) result. With the confidence of STT result, this proposed method can be employed for enhancing the efficiency of QA process in contact centers.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.13 no.11
• /
• pp.5506-5511
• /
• 2012

u-Wellness is widely applicable to individuals and medical service providers such as hospitals and it includes u-fitness and video health counselling services at the side of the provider and stress management, obesity management, and the amount of exercise at the side of the individual. In this paper, we design and implement a smart health care system which uses the authentication device to identify an individual and the user's smart phone. Our system records and manages the amount of exercise on the basis of the prescription of health care professionals through the exercise equipment and Wi-Fi communication. Therefore, our system helps user do optimized amount of exercise through the health care professional's prescription. And our system quantifies the results of the measurement of body fat measuring machines and experts to build the database and automatically schedule.

• Journal of the Korea Convergence Society
• /
• v.9 no.1
• /
• pp.241-251
• /
• 2018

The study is a preliminary study of the effectiveness of the structured cognitive behavioral arbitration program targeting elementary school students who perform high risk problems based on schools for convergence with local communities. The program is designed to be practiced by semi-trained professionals. To screen high-risk students, total 102 students were tested K-CBCL and those who scored over 60T on problem behavior syndrome scale were recruited. 32 students were selected and devided into intervention group and control group. Intervention group was received 90-minutes-sessions per week, for nine weeks. The program was done by graduate students and undergraduate students majoring counseling and supervised by school psychologist. The internalization group showed significantly lower score in Internalization, anxiety/depression, and externalization group showed externalization, aggressive behavior. but mixed group didn't showed significantly lower score. Implications of the results, limitations and suggestions for future study were mentioned.

• Korean Journal of Social Welfare
• /
• v.54
• /
• pp.273-294
• /
• 2003

The outcome of study has shown that team approach in case management in the community welfare center has shown a fair amount of effectiveness in increasing the quality of life for the elderly. 30 elderly people who had complex difficulties in life were selected and given case management for a 6 month period. The student volunteers supervised by a case manager visited the clients once a week and arranged a series of community resources following assessment of the clients' needs. A group of professionals active in the community was invited for supervision. Compared to the clients in the comparison group, those clients who case management showed the increase in the quality of life and life satisfaction scale. The results of the study suggest that face-to-face service for the elderly is one important factor for successful case management intervention. Also, a team approach in case management utilizing professionals and volunteers can be useful for the case manager in the community welfare center who is overwhelmed with too many case loads.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.9 no.5
• /
• pp.53-68
• /
• 2014

This study is aimed at analyzing the factors that affect the behaviors of employee's investment, such as a decision making process in a variety of views and proving the extent of how those factors influence on their investment. The basic assumption is that the preceding factors that can be determined by the personal investment propensity, a psychological factor asserted by Behavior Financial Theory and financial-economic and social environment. This study uses Hershey's Investment Behavior Model(2007) as the main analysis tool to explain the investment behavior of individuals and deals with personal investment inclination in the psychological perspective of overconfidence, self-control and the risk tolerance propensity and add the financial and economic factors in terms of financial literacy and economic distress. Also the new preceding social environmental factors like social interaction and the effect of reference group are added to make this research to be more precise. This study analyze the adjustment effect of professional invest-consulting service that affect the fluctuation influence between the individual variables(those factors) and subordination variable(the level of investment satisfaction). The study reveals that overconfidence and self-control in direct ways have a positive effect on the level of investment satisfaction in terms of investment behavior and economic distress has a negative effect on the level of investment satisfaction. The adjustment effect provided by financial experts in investment consulting service is affirmed as the critical factor that increase the influence between self-control and the level of investment satisfaction. To conclude, the research reveals that the psychological factors are the main criteria when the workers as employees have to make investment decisions. To make investors be reasonable, a systematic financial education system provided by experts is needed from the early adolescent stages and financial companies should develop the relevant services of consulting service department as a key financial sector and financial investment products and consulting program and marketing tool pertinent to investors ages, vocational traits and their inclinations.

• The Journal of the Korea Contents Association
• /
• v.11 no.3
• /
• pp.220-229
• /
• 2011

The purpose of this study was to recognize the level of acknowledgement of the psychological support services for actors, the significance of psychological factors during performance, experience, the actual situation, and the solution to psychological matters, contribution of the psychological factors to performance and competency to control, and demand for counseling and consider ways to promote these in the future. A questionnaire was developed by specialists and analyzed both through quantitative and qualitative methods. As a result, it turned out that actors perceive the effect of psychological support services such as counseling and psychological skill positively. Even though actors understand the importance of psychological factors in practice and performance in the stage, participation in education or information regarding psychological support services were rarely realized. Also, psychological factors such as confidence, concentration, sense of achievement, motivation, positive attitude and thought, setting a goal for performance, mind control, image training, and self-consciousness are regarded as highly contributing to the performance, but actors cannot control these psychological aspects effectively in fact. Actors were very positive in participating in psychological support services and hoped to have professional counseling and psychological skill services. This study can be used as a standard in supporting the field of play practically in terms of planning for psychological support services for actors, development of psychological support program, and enforcement of education on the spot.

• Proceedings of the IEEK Conference
• /
• 2000.09a
• /
• pp.919-922
• /
• 2000

본 논문에서는 판단 보조 시스템으로써의 기능을 수행하는 Artificial Neural Network(ANN) 시스템의 응용과 설계를 수행하였다. ANN 시스템의 응용에 있어 실질적으로 활용이 가능한 미 경영대학원 진학 희망자들을 위한 학교 선별 시스템을 구현하였다. 미국 소재의 대부분의 경영대학원에서는 입학 지원자의 평가항목으로써 대학평점(GPA), TOEFL(Test Of English as Foreign Language), GMAT(Graduate Management Admission Test), Essay 그리고 실무 경력을 요구한다. 본 논문에서 소개하는 학교 선별 시스템에서는 이러한 평가 항목 중 객관적인 평가가 가능하고 수치화 할 수 있는 세가지 요소만을 고려했다. 즉, Essay와 실무 경력과 같은 평가항목은 각 학교별 다소 주관적인 평가가 이루어지기 때문에 배제하고 보다 객관적이라고 할 수 있는 GPA, TOEFL. GMAT 만을 평가 항목으로 고려했다. 일반적으로 경영대학원에서는 최소의 TOEFL 점수를 요구하고 있다는 점을 고려해 TOEFL 점수에 우선 순위를 두고 각 학교를 크게 4개의 그룹으로 나누어 4개의 각기 다른 Network를 설계했다 최소 5년 이상의 유학 상담 경험이 있는 현직 전문가들을 통해 본 논문에서 소개하는 시스템의 성능을 검증 받았다.

• Journal of the korean veterinary medical association
• /
• v.46 no.7
• /
• pp.645-654
• /
• 2010

말 전문가로써 산통에 대한 자세한 평가를 위해 말을 2차 진료기관으로 보낼지에 대한 결정은 아직까지도 매우 어렵다. 일반적으로 2개의 그룹(주인, 또는 조련사 그리고 수의사)이 수술 또는 집중 진료를 위한 2차 진료기관으로 보낼지에 대해 결정해야 한다. 보험회사(외국의 경우)와 같은 많은 다른 조직이 관련될 수 있지만, 혼란을 피하기 위해 최종결정은 수의사와의 상담 하에 말의 소유주 또는 조련사가 결정해야 한다. 이 글은 2차 진료기관 의뢰결정에 관한 주요 사항들(이력, 검사결과 등)을 알려주기 위한 목적에서 작성하였다. 산통을 가진 말을 2차 진료기관에 보내야 할지 결정을 내리는데 필요한 대부분의 정보들은 오랜 동안 바뀌지 않았지만, 결정을 내리는 것과 관련된 방식은 다르게 접근될 수 있다. 이 글의 전체적인 목표는 집중적으로 보살펴야 할(단순한 수술적 교정 사례들이 아닌) 필요성이 있는 위험한 말 개체군을 감별하고, 빠른 시간 내에 소유주에게 명확한 선택가능 사항들을 제시하는 것이다.

• The Proceeding of the Korean Institute of Electromagnetic Engineering and Science
• /
• v.22 no.2
• /
• pp.85-89
• /
• 2011

지난 5년간 안테나 시험 측정 지원 사업으로 4,570건의 안테나 시험 측정 지원과 1,706건의 기술 상담을 실시하였다. 지원 분야별로는 방송용 안테나에 7.5%, 통신용 안테나 지원에 62.5%, 연구 개발 및 전파 분야에 30%의 결과를 나타냈다. 이러한 실적을 경제적 효과로 산출해 보면, 안테나 시험 측정을 위한 회원사의 직접 시험 수수료 비용으로 242억 원이 절감되었으며, 총 130여개 중소기업 회원들의 개발 비용 절감 효과는 5년간 3,500억여 원에 이루고 있다. 특히 매 회마다 3일간 실시되는 집중 안테나 기술교육을 20여회 실시하였으며, 이를 통해 약 800여명의 안테나 기술 전문가를 배출하였다.

• Annual Conference on Human and Language Technology
• /
• 2023.10a
• /
• pp.571-576
• /
• 2023

본 연구에서는 인권의 측면에서 AI 모델이 향상된 답변을 제시할 수 있는 방안을 모색하기 위해서 AI가 인권의 문제를 고민하는 전문가와 자신의 문제를 해결하고자 하는 사용자 사이에서 어느 정도로 도움을 줄 수 있는가를 정량적, 정성적으로 검증했다. 구체적으로는 국가인권위원회의 결정례와 상담사례를 분석한 후 이를 바탕으로 좀 더 나은 답변은 무엇인지에 대해 고찰하기 위해서 인권과 관련된 질의 응답 세트를 만든다. 질의 응답 세트는 인권 코퍼스를 학습한 모델과 그렇지 않은 모델의 생성 결과를 바탕으로 한다. 또한 생성된 질의 응답 세트를 바탕으로 설문을 실시하여 전문적인 내용을 담은 문장에 대한 선호도를 분석한다. 본 논문은 대화형 생성 모델이 인권과 관련된 주제에 대해서도 선호되는 답변을 제시할 수 있는가에 대한 하나의 대안이 될 수 있을 것이다.