• Journal of Digital Convergence
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• v.14 no.2
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• pp.437-447
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• 2016

This study is intended to analyze the conflict between the mother and the daughter revealed in the film, 'Daughter' and tries to suggest the therapeutic counseling techniques in the integrated perspective. It used a convergence in-depth psychological method. After deriving the unconscious conflicts of main characters through several film reviews, it was found that at the unconscious level true self and the false self, the ego ideal and the super ego, the individuation and the dependency are in mutual struggle. For Therapeutic counselling, the most important thing in the initial stage of the counselling is the experience of authenticity. The counsellor himself or herself should establish the right life values and stimulate the ego-ideal and strengthen the drive of true self. Also the counsellor should be aware of the dangers of the religious behavior as the transitional phenomenon. In the final stage, the counselor expects the client to continue to make efforts to change with the hope for the well-being.

• The Journal of the Korea Contents Association
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• v.17 no.9
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• pp.418-425
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• 2017

The purpose of this study was to develop and validate the communication ability scale of the members in the youth counseling organization. The subjects were 131 counselors, social workers, and managers working in youth counseling and welfare centers and exploratory factor analysis and correlation Analysis was performed by using SPSS 12.0 and Confirmatory factor analysis was performed using the AMOS 20.0 program for Scale Validation. As the result, it was to validate and consist of 2 factors as 8 official communication questions and 8 informal communication questions. The reliability of the total 14 questions was secured through internal consistency. In order to confirm the validity of this scale, It analyzed the correlation with another interpersonal communication ability scale. It is expected that the developed scale in the research will help to carry out research related to communication in children and adolescents related counseling institutions.

• Journal of the Korean Society of Food Science and Nutrition
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• v.46 no.2
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• pp.251-258
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• 2017

The objective of this study was to analyze patient satisfaction and perception of nutritional counseling services quality. A patient satisfaction and perception survey was conducted for 1,095 patients from 43 tertiary hospitals and 20 general hospitals. The number of returned questionnaires was 656 (response rate: 60.0%). Data from 633 questionnaires were analyzed after the questionnaires with unanswered items were excluded. Five domains were identified from the result of the factor analysis using the maximum likelihood and oblique rotation. The five domains were named empathy, responsiveness, tangibles, reliability, and skill and specialty. Patient perception mean score of nutritional counseling was 4.54/5.00. Patient satisfaction scores were significantly higher in empathy (P<0.001), responsiveness, and skill and specialty (P<0.01) with a college or graduate school education than in patients with a middle school education. There was no statistically significant difference between satisfaction scores in tertiary hospitals and those in general hospitals, but patients in capital hospitals reported significantly higher scores than their local counterparts in empathy, responsiveness, reliability, skill and specialty (P<0.001), and tangibles (P<0.05). In responsiveness, significantly higher (P<0.01) scores were observed in patients who received nutritional counseling only once compared to patients who received counseling two times. Patients perception of nutritional counseling services was significantly correlated with their satisfaction of five domains, reliability (r=0.721), responsiveness (r=0.697), empathy (r=0.690), skill and specialty (r=0.678), and tangibles (r=0.622).

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.2
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• pp.978-986
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• 2015

The Korean government has administered the 'AMPQ-II' to all middle school students to prevent psychological problems and make immediate interventions when necessary. On the other hand, there has been a paucity of studies of the effectiveness of this governmental policy, or the factors influencing the effectiveness of the intervention. Using the data from 48 counselees from two middle schools, the present study examined the effectiveness of the intervention programs, and whether the counselor's characteristics and the number of counseling sessions might matter in the effect. The results suggested that most students reported improvements after the interventions. The intervention effect was less pronounced when the counselors had governmental certification. The number of counseling sessions was not a significant factor for predicting the effectiveness of the interventions. Interpretations of the present study should be made cautiously because of the small sample size. The present results, however, suggest that efforts to improve the quality of the counseling teachers are necessary. In addition, increasing the number of counseling sessions is not necessarily effective.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.6
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• pp.420-430
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• 2021

This was an investigative study to identify the role expectations for clinical research related tasks that ward nurses can participate in and the awareness of cooperation between ward nurses and clinical research nurses (CRNs) and the obstacles for the same. The subjects were 66 ward nurses and 65 CRNs. The data were analyzed using descriptive statistics, the two-sample t-test, and the 𝑥² test on SAS 9.3. As a result of this study, 4.56±0.41 ward nurses and 3.83±0.60 CRNs were found to have high role expectations of each other and statistically significant role expectations for ward nurses (p<.001). Significant differences were seen in the five categories of cooperation recognition between the two groups. Among the factors for cooperative disabilities, excessive work and lack of awareness of clinical research were ranked high. High role expectation becomes an element of role conflict. To organize the role of ward nurses and clinical research nurses in the new clinical research nursing work, procedures, establishing of effective practices, and the proper operation of an official system are expected to be necessary. To promote cooperation between the two groups, a culture of mutual trust and cooperation should be formed to enable each group to think of the other as partners and to recognize their expertise.

• Journal of Digital Convergence
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• v.14 no.12
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• pp.43-54
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• 2016

The purpose of this research was to develop a group counseling program for improving the psychological well being and mental health of the university entrants, and to verify the effectiveness of the program. The research procedure consisted of the program development step and the program verification step, and in detail, 6 steps of program development processes were established. The subjects of the research were 116 university entrants, and 15 group counselings were conducted. As the result, significant variations were shown in the scores of the psychological well being and mental health through the pre and post test on the group, and the experience report analysis evaluated that the objective of the program was accomplished. It is expected that these results would be helpful for suggesting various education methodology or education policy for the university entrants.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.25 no.7
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• pp.877-883
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• 2021

Artificial intelligence technology is widely used in industrial and smart home fields such as manufacturing robots, artificial intelligence speakers, and robot vacuum cleaners. In this paper, we designed and implemented a 1:1 chatbot system based on artificial intelligence for use in RCMS (Real-time Cash Management System). The RCMS chatbot implemented in this paper was constructed with a total of 210 query scenarios in nine areas, including research expenses and system usage, based on 13,500 questions and answers from existing online bulletin boards. The chatbot is expected to solve the problem of insufficient number of counselors and to increase user satisfaction by responding to the researcher's inquiries after working hours, and the recommendation service for the cost of use, which had the most inquiries from researchers, reduces the number of consultations. It is expected to improve the quality of answers to other counseling inquiries.

• Journal of Digital Convergence
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• v.11 no.7
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• pp.123-133
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• 2013

This study is to establish the effect of the call center counselors' personal characteristics and perceive organizational support(POS) on their organizational commitment and organizational citizenship behavior(OCB). through survey targeting 290 call center counselors in Seoul. Accordance with these conclusions, Self-esteem, Self-efficacy except Emotional Intelligence were positive(+) influence on Organizational Commitment. and Emotional Intelligence, Self-esteem, Self-efficacy were positive(+) influence on OCB. Also Self-esteem and Organizational Commitment, OCB were full mediation on POS And Self-efficacy and Organizational Commitment, OCB were part mediation on POS. This result implies call center needs the approach method and different perspectives to increase the degree of call center counselors' organizational commitment.

• Journal of Korea Entertainment Industry Association
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• v.13 no.3
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• pp.221-229
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• 2019

This study intended to find out the participants' learning process in senior counselling program for life care and the meanings of senior's social support and participation in society. The study method was conducted with this researcher through a narrative' interview during 15-week learning course of senior counselling program in the life-long learning institute at A university. As the results, it could found that senior trainees were able to enhance their intellectual level through the senior counselling program to enhance their self-esteems and improve their memory through the education. Also, through the license of senior counsellor, they became more sophisticated and developed the abilities of comprehension and empathy about the senior in experiencing the intergenerational interactions in the space of social interactions, and the enjoyment of learning changed the senior's behaviors and increased their life quality. This research identified that a learning process enabled to continue the senior's social support and participation in society and made the senior achieve various interactions and practical learning through the exchange of trainees' various cultures. Based on these results, it is expected that various, systematic educational programs will be able to improve the senior's life care in future.

• Stress
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• v.26 no.4
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• pp.340-349
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• 2018

Background: The purpose of this study was to examine the moderating effect of resilience and social support to analyze that call center consultants' emotional labor impacts on the burnout. Methods: A survey questionnaire was conducted to people who work at call center in Gwangju and Deagu. The data from 444 were analyzed. Results: The result from the hierarchical multiple regression is as follows. First, deep acting decreased burnout, but surface acting of emotional labor increased burnout. Also, frequency of emotion display, variety of emotion required to be expressed and attentiveness to required display rules increased burnout. Second, Resilience had moderating effect between deep acting and burnout. Third, the moderate effect of interaction of social support from leader with surface action was found at burnout. Also, moderating effect of social support from leader were shown in frequency of emotion display with burnout and attentiveness to required display rules with burnout. Fourth, social support from colleague did not have buffering effect on emotional labor and burnout. Conclusions: It is expected that the moderator variables identified in this study can be used for prevention and treatment of burnout caused by emotional labor.