• Journal of agricultural medicine and community health
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• v.36 no.4
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• pp.264-279
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• 2011

Objectives: The aims of this study were to evaluate the effect of a metabolic syndrome management program on participants enrolled in a public health center program in, Seoul, Korea for 6 months and to analyze the changes in their life habits and risk factors for treating their metabolic syndrome. Methods: Participants enrolled in a metabolic syndrome program at a public health center and answered questionnaires. Their waist circumference and, blood pressure were measured and their blood was tested. Based on the results, the participants were classified into 3 groups. Then, the center provided a metabolic syndrome management intervention program for the individual groups and analyzed the changes in participants' life habits and risk factors after 6 months. Results: After the intervention, the active group, showed improved physical activity, increased eating habits by 0.7 points, and decreased drinking and smoking; however, these results were not statistically significant. As for the Participants' overall health status, all groups positively changed a statistically significant result. In regard to the change in risk factors for metabolic syndrome in the active group, systolic and diastolic blood pressure and triglyceride levels were, statistically significantly decreased, meanwhile, an increase was found in HDL cholesterol level, waist measurement, and anteprandial glucose level; but the result were not statistically significant. Their review rate was 19.0%; 29.4% in the active group, 19.0% in motivating group A, and 14.5% in motivating group B. Conclusions: Participants showed changes in some life habits and risk factors, a result still far from the program's goal to improve residents' health status (improved living habits and variations in risk factors); thus, it is necessary to supplement this program for better performance.

• 재활복지
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• v.22 no.2
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• pp.127-159
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• 2018

The purpose of this study is to provide the useful reference to establish the system improvement plan that activates the counseling service quality for the disabled parents peer counselors. The qualitative case study method of Yin (2009) has been used to understand and reflect to the system for the experience of field counseling of the peer counselors for the disabled parents. 10 parents peer counselors for the disabled were proportionately sampled and interviewed about their experiences through a FGI and two individual interviews. The result of the study derived from total 87 abstract concepts and 17 categories and personal motivations for participating and changes from the experience are as follows: the effects of counseling are "mutual sympathy toward the same disability," "Identity transformation from nobody to somebody who gives hope," and "another social insurance and social safety network that parents disability make." The barrier facts for the parents peer counseling activation are: "problem of securing the position of the counseling site" and difficulty in finding the client due to lack of awareness and publicity. "The study suggests four programs to upgrade the parents peer counseling: (1) To secure the position of the counseling site, (2) To reestablish the status as a professional counselor. (3) The need of pokicy supplement and support from the government, (4) The expectancy of creating jobs through the conversion of full-time workers.

• Journal of The Korean Association of Information Education
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• v.6 no.2
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• pp.212-224
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• 2002

The purpose of this study is to design and implement the web-based counselling system in aspects of learning type and method by PBL in Constructivism. Learning problem is classified into learning difficulty, learning disability, emotional disability, memory/cognition, ADHD(attention deficit hyperactivity disorder), classwork, and school circumstance. Counselling for individual, offline visit, parents, electronic mail, and group with professionals who were involved in the design and implementation of learning counselling were used to supplement the clinic process for learning. The result of this study aims to administer the distance counselling system for learning without prominent computer knowledge. Each learner can solve diverse private learning problems which can be widely applied for situated learning. Also these online strategies by PBL indicate that providing learning types and methods are critical for overall understanding in online counselling system for learning.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.3
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• pp.463-468
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• 2022

COVID-19 is a complex disaster, not an infectious disease-level disaster, and it is difficult to respond with the existing disaster response management method. As a result, experiencing psychological stress and trauma such as 'Corona Blue' has emerged as a new social problem. This study examined the changes in non-face-to-face counseling services using ICT technology and the application cases of image, AI, and VR by companies as the transition to the digital economy accelerates. Based on this, disaster psychological recovery support services were considered to improve the psychological recovery and quality of life of the people after a disaster by establishing a more efficient counseling system and developing counseling services using ICT technology.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.5-29
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• 2009

This article intends to discuss about the strategies and methods that the Korean library community should follow to make the ongoing experiment of 'bibliotherapy program' be successful, and eventually, settle up as a regular library service program. The main focus of discussion was on figuring out both theoretical foundations and historical roots that can justify such an experiment in Korean libraries. To the end, a comparative analysis to Readers' Advisory Services was conducted, and also done for comparing the special features in Korean libraries with those of American libraries, especially as related to library services to readers. The final suggestion includes the tasks that Korean LIS scholars should undertake to make the ongoing bibliotherapy experiment become an indigenous Korean model for library services.

• Digital Contents
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• no.10 s.101
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• pp.58-61
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• 2001

인터넷 콜센터는 인터넷을 하면서 전화통화를 한다는 것이다. 인터넷 콜센터의 개략적인 의미는 위와 같다. 여러분도 알다시피 인터넷에서는 많은 정보를 보여 주고 있고 또 많은 거래도 이루어질 수 있다. 고객은 컴퓨터를 이용해서 정보도 검색하고 서비스도 제공받는데, 이것도 하나의 관계이기 때문에 불만도 나올수 있고 분쟁도 일어날 수 있는 것이다. 이럴 땐 꼭 개인 입장에서 참 어려워지는 거다. 누구에게 물어볼 수도 없고 하소연 할 데도 없으니 그냥 그 인터넷 홈페이지와 인연을 끊는 수 밖에 없는 것이다. 이렇게 인터넷을 보다가 상담원을 연결하여 궁금한 것을 채팅이나 육성으로 문의하는 행위를 가능케해주는 솔루션이 바로 '인터넷 콜센터'이다.

• 한국벤처창업학회:학술대회논문집
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• 2018.11a
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• pp.35-37
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• 2018

본 연구는 민간 직업훈련 기관의 훈련생 모집에 영향을 미치는 요인을 분석하기 위해 훈련 등록한 대상들에게 설문조사를 실시하였다. 이를 위해 접근성 요인(교통편, 주차장 등), 시설 요인(교실 크기, 시설 환경 등), 상담자 역량 요인(응대 태도, 서비스 지식, 상담 Skill 등), 비용적 요인(훈련비, 훈련비 지원 유무 등), 교육 요인(교육 편성 내용, 강사진 등)으로 나누고 각 요인들이 훈련 등록에 어떠한 영향을 미치는지 분석 하였다.

• Proceedings of the Korea Contents Association Conference
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• 2011.05a
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• pp.455-456
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• 2011

고객의 요구사항 다양화 및 콜서비스 요청의 지속적인 증가로 서비스 접점(MOT)의 중요성이 크게 확대되고 있으며, 이는 산업과 업종에 관계없이 모두가 동일한 현안사항을 가지고 있다. 콜량의 예측을 통해 적정인원을 산출하여 실제로 인입되는 콜량과 예측된 콜량을 트래킹하여 예측과 실제의 갭을 최소화하는 것으로 고객만족도 향상에 성패를 좌우한다. 양질의 상담 서비스 제공과 운영 사업비의 효율화는 우리 모두의 관심이자 동시에 해결해야 할 과제이다. 본 연구는 콜센터의 ARS 운영현황과 시장 동향 분석 및 ARS 운영기관 실태점검 및 평가를 통하여 효율적인 운영전략을 모색하고자 한다.

• Journal of Korean Library and Information Science Society
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• v.41 no.1
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• pp.51-76
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• 2010

This study discussed the trends and characteristics of mental health services in the public libraries of North America. To accomplish this, this study collected its data through literature surveys, observations and interviews with librarians within the Vancouver public library system. The results show that there were many cases in which patrons asked public libraries for information on their mental health problems and the public libraries helped the patrons cope with their problems. The public libraries' assistance programs for national tragedies and natural disasters were temporary services. On the other hand, public libraries were continuously advising and guiding patrons dealing with emotional and psychological problems through the readers' advisory and information services. Specifically, public libraries were actively assisting various sensitive issues that are generated in the development of children and youths(for example, adoption, divorce and separation, remarriage, family, friendship, disabilities, death, self-esteem, emotions, bulling, violence, abuse, suicide, illness, addiction, sexual health, youth pregnancy and so on). The key role of librarians under these circumstances was to guide and recommend appropriate books and professional institutions that help solve the problems.

• Management & Information Systems Review
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• v.30 no.4
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• pp.1-22
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• 2011

The role of call center as public organizations introduce call center in has become very important in public services. Especially the leadership of the middle management at the call center in public organizations has become very essential in accordance with the increase of role of teamleader or managers. For this reason, in this research we want to know not only the impact relation teamleader's leadership have on the quality of services and job satisfaction as call center counsellors feel but also the impact relation the quality of callcenter counsellor's services at callcenter have on job satisfaction, and the mediating effect of services quality is examined in the relationship between leadership and job satisfaction Analyses showed that teamleader's leadership have influence on callcenter counsellors' job satisfaction and the quality of services and the quality of employees' services have a positive influence on job satisfaction, the mediating effect of services quality is certified in the relationship between leadership and job satisfaction. Therefore, to encourage the teamleaders' leadership at callcenter, the empowerment and an appropriate compensation need to be provided. Also to improve the quality of employee's services teamleaders ought to run the reinforcing cooperation program or various incentive program and job education need to be encourage and aligned.