• Title/Summary/Keyword: 상담만족

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The Importance and Satisfaction of Intensive Care Unit Health Care Providers with Intensive Care Unit Clinical Nurse Expert's Role (중환자실 전담간호사 역할에 대한 중환자실 의료인의 중요도와 만족도)

  • Moon, Hyun-Jung;Choi, Hye-Ran
    • Journal of Digital Convergence
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    • v.20 no.1
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    • pp.379-389
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    • 2022
  • This study was aimed to identify importance and satisfaction of intensive care unit health care providers for Intensive Care Unit Clinical Nurse Expert (ICU CNE) roles. A questionnaire survey was performed with 138 intensive care unit health care providers between May 3 to 29, 2021. Data were analyzed using descriptive statistics. t-test and Importance-Performance Analysis (IPA). There were statistically significant differences in importance(t=2.33, p=.024) and satisfaction(t=5.43, p<.001) between physicians and nurses. The importance and satisfaction of intensive care unit health care providers were ranked in the order of advanced clinical practice, professional activity, coordination and cooperation, education and counseling and research. In the 'concentrate' area, it was found that 'Professional activity' and 'Education' should be improved. A strategy is needed to strengthen the expertise of ICU CNE and to enhance the competency in areas that need improvement.

Needs and Satisfaction of Cancer Patients on the Medical Services in Jeju Special Self-Governing Province (제주지역 암환자의 의료서비스 요구도 및 만족도 분석)

  • Kim, Woo-Jeong;Kim, Min-Young;Chang, Weon-Young;Choi, Jae-Hyuck
    • Journal of Hospice and Palliative Care
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    • v.13 no.3
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    • pp.153-160
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    • 2010
  • Purpose: The purpose of the present study was to investigate needs and satisfaction on the medical services of cancer patients in Jeju Special Self-Governing Province. Methods: Total 174 cancer patients, who visited at the clinic of Jeju National University Hospital, submitted informed consent and participated in this study from July 13 to July 30, 2009. Self questionnaire was used and data were analyzed with Kolmogorov-Smirnov test, Mann-Whitney U test, ANOVA, and Kruskal-Wallis test. Results: Participants expressed the needs of most economical support (3.38 out of 4), followed by counseling of treatment plan (3.22), information of disease (3.07), and disease management except cancer (2.97). Participants were satisfied most with religious counseling (3.41), followed by nursing service support (3.39), employment counseling (3.26), and counseling for family or interpersonal relationships (3.26). The satisfaction of economical support was the lowest (1.98). Satisfaction of men was higher than women, and needs in patients who were living with children was the highest. Patients who were living alone or with children showed the lowest satisfaction about the medical services. There were no significant differences in the general characteristics, however, participants who were older than 60 years of age or had higher income showed lower needs and higher satisfaction. There were no significant differences in the medical characteristics, however, thyroid cancer patients and patients who were treated with radiation therapy or transarterial embolization showed low satisfaction. Conclusion: Cancer patients seemed to need more economical support, information of treatment or disease, and symptom management. Furthermore, there were various needs about the services, depending on family formation or economical support of patients. Therefore, it is certain that patients who were suffering from other cancers, except the 5 major cancers, needed more services. In conclusion, continuous and systemic policy to consider patient's characteristics and needs are needed in community as well as health care system.

One-year evaluation of the national health screening program for infants and children in Korea (영유아 건강검진 시행 초기 1년의 결과 분석)

  • Moon, Jin Soo;Lee, Soon Young;Eun, Baik-Lin;Kim, Seong Woo;Kim, Young Key;Shin, Son Moon;Lee, Hye Kyoung;Chung, Hee Jung
    • Clinical and Experimental Pediatrics
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    • v.53 no.3
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    • pp.307-313
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    • 2010
  • Purpose : Results of the Korea National Health Screening Program for Infants and Children, which was launched in November 2007, were evaluated for future research and policy development. Methods : Data from a total of 2,729,340 cases were analyzed. Five visiting ages, such as 4, 9, 18, 30, and 60 months, were included. Several parameters such as stunting, obesity, and positive rate of developmental screening were also analyzed. Telephone survey was performed in 1,035 users. For the provider survey, 262 doctors participated in our study. Results : The overall participation rate of users was 35.3%. This participation rate showed a decrement tendency to old age and low income. Only 6.9% of users participated in oral screening. Health screening was performed mainly in private clinics (82.6%). The recall rate of 4 months program users at the age of 9 months was 57.3%. The positive rate of screening was 3.1%, and was higher in the low-income group. By telephone survey, users reported that questionnaires were not difficult (94%) and overall satisfaction was good (73%). Longer duration of counseling was related with more satisfied users. Counseling and health education were helpful to users (73.2%). Doctors agreed that this program was helpful to children (98.5%). Conclusion : Korea National Health Screening Program for Infants and Children was launched successfully. Participation rate should be improved, and a quality control program needs to be developed. More intensive support following this program for children of low-income families may lead to effective interventions in controlling health inequality. Periodic update of guidelines is also needed.

A Study on a Menu Planning Program in Institutional Food Service by Personal Computer (개인용 컴퓨터를 이용한 단체급식 식단 작성 프로그램에 관한 연구)

  • Kang, Hyeon-Ju;Kim, Il
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.21 no.6
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    • pp.662-671
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    • 1992
  • The purpose of this study was to develop a software system for menu planning program in an institutional food service. In this research, a Qnix-7700/AT(16 bit personal computer) compatible with IBM-PC/AT was used and all the files and programs were created by using COBOL. This study provides food service managers with more effective management system by personal computerized menu planning program. Software programs developed in this study were summerized as follows : (1) Programs for outputing standard amounts of the basic food groups. (2) Programs for inputing the cooking type code, the food code and the food amount of the menu. (3) Programs for outputing distribution of the basic food groups of the computerized menu. (4) Programs for calculating the price of each food and menu. (5) Programs for calculating the nutrient content of each food and menu. (6) Programs for outputing the purchasing amount of food. (7) Programs for outputing the menu table. (8) Programs for inputing and modifing the food composition in the food composition file. (9) Programs for inputing and modifing the cooking types in the cooking types file. (10) Programs for inputing and modifing the food prices in the food prices file.

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The Relationship between Job Satisfaction and Ego-Identity with Psychological Well-Being of The Office Workers (직장인의 직무만족과 자아정체감 및 심리적 안녕감과의 관계)

  • Lee, Yun-Hee;Kim, Bong-Whan
    • The Journal of Korean Institute for Practical Engineering Education
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    • v.2 no.1
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    • pp.135-145
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    • 2010
  • The purpose of this research is to know the relationship between job satisfaction and ego-identity with psychological well-being, and it will provide a basic information for The Office workers' psychological counseling through this research. To verify it, each level of job satisfaction, ego-identity, and psychological well-being has been measured from 264 office workers in Seoul, Gyunggi, and Incheon, and correlation analysis, regression analysis using SPSS 12.0 has been done. The result of this research is as follows. First, job satisfaction had shown slightly higher correlation with positive relationship with others of psychological well-being and objective orientation of ego-identity, and all the variables of ego-identity except for initiatives had shown a static correlation with psychological well-being. Second, job satisfaction had exercised influence over Positive relation with others, self-acceptance, purpose in life and personal growth but not over autonomy and environmental mastery. Third, initiatives among the sub-ordinate variables of ego-identity had exercised a negative influence over Positive relation with others among the sub-ordinate variables of psychological well-being. Fourth, objective orientation among the sub-ordinate variables of ego-identity had exercised a static influence over job satisfaction but identity confusion had exercised a negative impact. Fifth, as a result of observing an impact job satisfaction and ego-identity had exercised over psychological well-being, it had shown a high impact in general and in particular, purpose in life among the sub-ordinate variables was valued highly. Through these results, it could be expected that job satisfaction and ego-identity would be influenced to increase their objective orientation.

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Relations between College Life Stress and Life Satisfaction among Nursing Students That Had Non-Contact Online Courses (비대면 온라인 강의를 경험한 간호대학생의 대학생활스트레스와 삶의 만족과의 관계)

  • Kim, Jong-Im
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.5
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    • pp.361-370
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    • 2021
  • The purpose of this study was to identify the factors influencing college life stress and life satisfaction of nursing students. The subjects included nursing students from some select areas. The research was conducted in November and December 2020. The data of a total of 227 nursing students were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlations, and stepwise multiple regression analysis. The findings show that college life stress, economic conditions, and interpersonal relationships had significant effects on life satisfaction of the nursing students with an explanatory power of 27.1%. The study examined life satisfaction based on general characteristics and found variations according to college life satisfaction (F=5.88, p=.003), grades (F=7.07, p=.001), interpersonal relationships (F=8.80, p=.000), and economic conditions (F=10.53, p=.000). There was a statistically significant negative correlation between their college life stress and life satisfaction (r=-.436, p<.001). To summarize, these findings raise a need to provide nursing students with a strategy to address economic issues by reducing their academic stress through an improved educational environment, help them keep positive interpersonal relationships through effective communication, and offer them active information such as counseling so that they can achieve life satisfaction.

Design of Patient Affairs System for Efficient Hospital Business (병원 업무 효율화를 위한 원무 시스템 설계)

  • Cho Kwang-Moon;Han Kun-Hee
    • Proceedings of the Korea Contents Association Conference
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    • 2005.11a
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    • pp.616-621
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    • 2005
  • The quality of content is the most important for the web site which are connected many people. This content could be easily manipulated by users. Many web sites provide the simple Information of hospitals. However, users want the environment from reservation to counselling. In this paper a patient affairs system is designed which provides this content. When a web site is constructed according to this content, the both of users and hospitals are satisfied.

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The Study of Factors Influenced on Life Satisfaction of Adult Children of Alcoholics (알코올 중독가정 성인자녀들의 생활만족도에 영향을 미치는 요인에 관한 연구)

  • 장진경
    • Journal of the Korean Home Economics Association
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    • v.32 no.2
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    • pp.109-128
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    • 1994
  • 본 연구의 목적은 알코올 중독 가정내에서 성장한 성인자녀들의 생활만족도에 영향을 미치는 요인들간의 인간관계를 설명해 줄수 있는 원인-결과 모델을 개발하고 그모델의 적합성에 대해 연구되어졌다. 본연구의 결과를 요약하면 다음과 같다. :1) 사회적 지원의 활용성 정도에 대한 인식이 높은 자녀들의 경우 정서적으로 불안정한 상태를 보이는 경향이 있으며 ;2) 사회적 지원의 활용성에 대한 인식정도가 높은 성인자녀들의 경우 어려운 상황을 잘 극복해 나가는 성향을 보여Th ; 3) 위기 대처 능력이 뛰어난 성인자녀들의 경우 생활만족도가 높은 것으로 나타났다. ; 마지막으로 4) 정서적으로 안정된 성인자녀들의 경우 그들의 삶에 대한 적응도가 높은 경향을 보였다. 본 연구에서는 또한 사회적지원과 성인자녀들의 정서적 상태간의 부정적 상관관계에 대해 논의 되었으며 이 연구의 결과를 바탕으로 미래의 연구방향 및 상담현장에서 본 연구내용의 실제활용등에 대해서도 논의되었다.

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A Study on the Development of the Scale for Measuring Family Strengths (가족의 건강도' 측정을 위한 척도개발에 관한 연구)

  • 유영주
    • Journal of Families and Better Life
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    • v.13 no.1
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    • pp.145-156
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    • 1995
  • 본 연구의 목적은 우리나라 가족 연구와 가족생활교육 및 가족상담 장면에서 활용될 수 있는 가족의 건강도 척도를 개발하는 것이다. 선행연구 및 관련 척도 고찰을 통하여 하위 요인 및 문항을 구성하였고, 문항의 적합도와 안면 타당도 검증 과정을 거쳐 예비조사 도구 100문항이 구성되었다. 가족생활주기별로 344명의 어머니를 대상으로 하였으며, 문항양호도를 파악하기 위하여 X^2$ 값과 Cramer의 V계수를 산출하였고, 척도의 구인타당도를 검증하기 위하여 요인분석을 실시한 결과, 4개 요인(가족간의 의사소통, 가족간의 몰입, 가족원의 적응력, 가족 가치관)이 추출되었으며, 이들은 전체적으로 57%의 설명력을 갖는다. 또한 회귀분석을 실시하여 각 요인별 문항을 선정함으로서 최종적으로 34문항이 구성되었다. '가족 건강도' 척도 및 그 하위 요인과 ${\ulcorner}Family\;Adaptability\;and\;Cohesion\;Evaluation\;Scale{\lrcorner}$, ${\ulcorner}Family\;Stengths\;Scale{\lrcorner}$과의 상관계수는 .25에서 .56사이로 나타나 본 척도의 공인타당도가 입증되었다. 척도의 신뢰도는 Cronbach의 a계수 .94로 나타났으며, 하위요인별로는 .80에서 .91로 만족스럽게 나타났다.

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A Framework for Evaluating the Quality of Government Call Center (정부기관 콜센터 품질평가 프레임워크)

  • Kang, Youn-Sun;Kim, So-Hee;Chai, Seung-Gi
    • Proceedings of the Korea Information Processing Society Conference
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    • 2010.11a
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    • pp.859-862
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    • 2010
  • 정부기관의 대민서비스 제공 관점이 수요자 중심으로 전환되고 대국민 만족도 측면의 중요성이 강조되면서 정부기관 콜센터의 운영 및 서비스에 대한 표준화된 품질 평가에 대한 고려가 필요하게 되었다. 본 논문에서는 정부기관 콜센터 품질 평가 기준을 운영체계 운영서비스 운영성과 관점에서 제시하여, 정부기관 콜센터의 운영효율성 제고, 상담서비스 품질 확보 및 대국민 만족도를 향상하기 위한 평가 프레임워크를 제시하고자 한다.