• Korean Journal of Social Welfare
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• v.60 no.4
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• pp.253-276
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• 2008

This study investigated dialog sequence prototype that was the structure of communication, which could be shown in family counseling conversation between therapists and clients. The study was intended to review the process stages of family counseling through literature review, and divided functional phases into 'atmosphere formation phase', 'family evaluation phase', 'persuasion phase of cognitive change', 'confirmation phase of change experience', and 'termination phase'. The study selected two family therapists and 30 clients for research objects. They allowed data collections for the study after the explanation about the research objects. The transcribers were trained by the consent of transcription, which used particular symbol for verbal and nonverbal contents in conversation. The transcribed data were analyzed by dialog grammar, one of the linguistic dialog analysis method developed by Hundsnurscher(1994). This study described and explained dialog sequence prototype that displayed in conversation between family therapist and client through the total sessions in family therapy. The study found three types of dialog sequence prototype in 'atmosphere formation phase', eight types in 'family evaluation phase', nine types in 'persuasion phase of cognitive change', eight types in 'confirmation phase of change experience', and eight types of 'termination phase'. Even if the dialog sequence prototype mentioned above cannot be applied to the process of family therapy at its face value, these findings may contribute to beginners in counseling and graduate students majoring family therapy to do practice in counseling. The research has a limitation in which the study investigated dialog sequence prototype of conversation in two persons. Future research needs to include dialog sequence prototype of conversation among more than three persons. Specifically, when a family therapist do family counseling, he/she treats more than three family members as usual. Therefore, the researchers hope that future study investigates dialog sequence prototype between therapist and client, client and client, among therapist, client and other family members.

• Journal of the Korean Society of Food Science and Nutrition
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• v.39 no.9
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• pp.1305-1312
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• 2010

The purpose of this study was to investigate the perception and satisfaction on the nutrition counseling service for patients consuming a therapeutic diet at hospitals in Busan. The subjects were 153 inpatients at five hospitals with over 400 beds each. The research was performed through the interviewing process using questionnaires conducted from January to February, 2008. In a total of 88 patients, 57.5% had experienced nutrition counseling and were through the motives of counseling with doctors 64.2% and themselves 29.3% of the patients. In the method of nutrition counseling, 58% of the patients had an individual counseling. In the patients' perception on the nutrition counseling, 75.0% of the patients understood very well, 83.0% of them perceived the explanation as very important, 79.5% were very satisfied and 78.7% were helped in nutrition-management. On a scale of 5.00 for the nutrition counseling satisfaction, the average scores were 3.80 for 'explanation of knowledge', 3.71 for 'cognitive communication skills', 4.05 for 'effective communication skills' and 3.60 for 'facilitation skills'. The items of low scores in the nutrition counseling satisfaction were 'follow up diet-therapy after discharge', 'providing to personalized nutrition information', 'presentation of specific menu' and 'methods of menu planning'. There were significant (p<0.01) positive correlation between perception and satisfaction on the nutrition counseling. Therefore, it was suggested that dietitians increase the patients' satisfaction on the nutrition counseling with developing the model based on the patient-centered counseling.

• The Journal of the Korea Contents Association
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• v.7 no.6
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• pp.144-153
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• 2007

Conversations are divided into several types according to their purposes. One of which is a business talk. It is a conversation occurred between the seller and purchaser. The purpose of this paper is to attempt to make a reasonable consultation model for the seller to accomplish the customer's purchasing commodities. We shall look at the properties of business talks in chapter II, study the procedures to negotiate and accomplish goals between the seller and purchaser in chapter III, summarize the factors needed for a rational construction of business talks in chapter IV, and then in chapter V, suggest a standard business talk after analyzing some examples. This paper could be meaningful and significant in deepening the discussion for the particular discourse like a business talk as well as the general one. Furthermore, this research could be conducive to develop rational business transactions and improve applications in Korean-teaching education.

• Annual Conference on Human and Language Technology
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• 1997.10a
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• pp.477-492
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• 1997

본 연구에서는 한국어 대화체에 사용되는 담화표지와 부 대화의 유형을 분석하였다. 한국어 대화체에 사용되는 각종 담화표지에 대한 기존의 언어학적 연구를 정리하였고, 실제 한국어 대화자료를 녹취, 전사하여 연구에 필요한 데이터를 만들었으며, 이 데이터를 분석하여 한국어 대화체에서 관찰되는 부 대화의 유형을 분류하고자 하였다. 또한 각 부 대화와 담화표지들간의 관계를 규명하려는 시도를 하였다. 이것은 인간과 컴퓨터간의 특정 목적 대화를 구현하는 데도 중요한 역할을 한다. 특히 인간과 컴퓨터가 예약, 상담 등 특정 목적을 달성하기 위한 대화를 수행할 수 있는 프로그램을 구축하는 데 있어서, 인간이 실제로 사용하는 담화표지 및 의사소동 책략 등을 반영할 수 있게 해줄 것이다. 담화분석 연구자들이 실제 대화 자료를 분석하여 한국어 대화체의 기저에 흐르는 대화의 메카니즘을 다방면에서 종합적으로 정리하면 그 결과를 토대로 전산학 연구자들이 한층 바람직한 한국어 대화인지 모형을 만들어낼 수 있을 것으로 기대된다.

• Annual Conference on Human and Language Technology
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• 2023.10a
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• pp.263-268
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• 2023

백채널은 화자의 말에 언어 및 비언어적으로 반응하는 것으로 상대의 대화 참여를 유도하는 역할을 한다. 백채널은 보편형 대화 참여와 반응형 대화 참여로 나뉠 수 있다. 보편형 대화 참여는 화자에게 대화를 장려하도록 하는 단순한 반응이다. 반면에 반응형 대화 참여는 화자의 발화 의도를 파악하고 그에 맞게 반응하는 것이다. 이때 발화의 의미를 파악하기 위해서는 표면적인 의미뿐만 아니라 대화의 맥락을 이해해야 한다. 본 논문에서는 대화 맥락을 반영한 백채널 예측 모델을 제안하고 예측 성능을 개선하고자 한다. 대화 맥락을 요약하기 위한 방법으로 전체 요약과 선택 요약을 제안한다. 한국어 상담 데이터를 대상으로 실험한 결과는 현재 발화만 사용했을 때보다 제안한 방식으로 대화 맥락을 반영했을 때 성능이 향상되었다.

• Annual Conference on Human and Language Technology
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• 2022.10a
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• pp.497-501
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• 2022

대화 상태 추적(Dialogue State Tracking)은 특정 목적을 달성하기 위한 대화 시스템인 목적 지향 대화 시스템의 핵심 부분으로, 대화에서 표현된 사용자의 목적을 추출한다. 조기 위험 검출 시스템은 연속적으로 들어오는 정보를 바탕으로 분류 대상인지 아닌지를 판별하며, 정확도 저하를 피하면서 최대한 빠르게 분류하는 것을 목표로 한다. 본 연구에서는 대화 상태 추적 시스템에서 나온 은닉층을 입력으로 하여 실시간으로 공황 장애 여부를 점진적으로 조기 분류하는 시스템과 조기 분류를 위한 새로운 손실 함수를 제안한다. 조기 위험 검출 시스템에 대화 상태인 belief state의 정보를 함께 사용했을 때, 큰 성능 향상을 보였으며 대화 상태가 조기 위험 검출에 필요한 정보를 담고 있음을 확인할 수 있다.

• Annual Conference on Human and Language Technology
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• 2021.10a
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• pp.433-438
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• 2021

대화 시스템은 크게 사용자와 시스템이 특정 목적 혹은 자유 주제에 대해 대화를 진행하는 것으로 구분된다. 최근 자유주제 대화 시스템(Open-Domain Dialogue System)에 대한 연구가 활발히 진행됨에 따라 자유 주제를 기반으로 하는 상담 대화, 일상 대화 시스템의 독성 발화 제어 생성에 대한 연구의 중요성이 더욱 커지고 있다. 이에 본 논문에서는 대화 모델의 독성 응답 생성을 제어하기 위해 일상 대화 데이터셋으로 학습된 BART 모델에 Plug-and-Play Language Model 방법을 적용한다. 공개된 독성 대화 분류 데이터셋으로 학습된 독성 응답 분류기를 PPLM의 어트리뷰트(Attribute) 모델로 활용하여 대화 모델의 독성 응답 생성을 감소시키고 그 차이를 실험을 통해 정량적으로 비교한다. 실험 결과 어트리뷰트 모델을 활용한 모든 실험에서 독성 응답 생성이 감소함을 확인하였다.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.11a
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• pp.1027-1028
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• 2023

학교상담은 학생들의 학업 및 심리적 건강을 촉진하는 핵심 구성 요소 중 하나로 자리 잡고 있으며, 코로나 19 로 인한 언택트 시대로의 전환은 비대면 상담 방식의 혁신을 촉발하였다. 본 연구는 AI 챗봇을 활용한 상담 서비스를 통해 학교상담의 효과를 높이고, 학생들의 학업 및 심리적 건강에 대한 지원을 강화하는 데 주력한다. 이러한 연구는 미래의 학교 상담 서비스 분야에 크게 이바지할 것으로 기대된다.

• Journal of Digital Convergence
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• v.15 no.7
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• pp.457-466
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• 2017

This study tries to figure out the communication types between a mother-in-law and a foreign daughter-in-law through their 'confrontational conversation.' For this, three episodes of 'Multicultural Mother-in-law and Daughter-in-law Biography' aired by EBS (Education Broadcasting System) were monitored. The dialogues between the mother-in-law and the foreign daughter-in-law were written down and analyzed. According to the result, there were 'dysfunctional communication' styles during their conversation. Theses styles deepened their conflict. Thus, to abate the conflict between the mother-in-law and the foreign daughter-in-law, this study suggested that it was necessary to develop the convergence counseling program and the family therapy for their functional communication.

• The Journal of the Korea Contents Association
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• v.19 no.4
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• pp.12-29
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• 2019

The purpose of this study is to develop the scenario for implementation of the rule-based counseling chatbot and to verify its usefulness. For this purpose, counseling scenario for exploring problems triggering depression and establishing early counseling relationships was built and user evaluations for the rule-base counseling chatbot were conducted on 10 counseling psychologists. As a result, clear counseling structuring, appropriate use of selective and narrative responses, and active listening were identified as important components of counseling chatbot. To the next step, the usefulness of counseling chatbot developed in the previous step was examined with 78 college students. As a result, active listening was found to be an important factor in improving user satisfaction and positive mood change. In addition, through qualitative analysis of user evaluation, the unique advantages of counseling chatbot were identified and the limitations of counseling chatbot that should be overcome were identified. Based on the results of the study, the implications of the study and suggestions for future research were discussed.