• Journal of Global Scholars of Marketing Science
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• v.11
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• pp.165-182
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• 2003

This study aimed to investigate the extent of risks perceived by consumers in terms of health and economy while using cellular phone services. In addition, it also examined the factors influencing the level of risks and their effects on the level of satisfaction after using it. Major findings were as follows. First, the level of perceived risks were higher for married consumers. Consumers with high income felt economic risks lowly. Second, perceived economic risks influenced the level of satisfaction after using cellular phone, but not perceived health risks. Third, overall, consumers who rely on objective information source, possess high credibility on their cellular phone service companies, and own high level of knowledge how to properly use those phones, were more satisfied after using it.

• Journal of the Korean Institute of Landscape Architecture
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• v.38 no.4
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• pp.45-53
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• 2010

This paper has attempted to propose a more progressive direction for U-environmental sculptures in a ubiquitous urban space in terms of usability, service, function and formative characteristics that enhance user satisfaction with these sculptures. For this, Media Pole, a U-environmental sculpture on Gangnam U-Street, has been examined. The results of this study are as follows: First, a study of user satisfaction was planned after establishing levels of satisfaction in terms of service, function and formative characteristics. In terms of satisfaction by the section of Media Pole, the public transportation map was the most influential in service while street culture and beauty of shape were critical in function and formative characteristics, respectively. In the relationship between satisfaction by section and overall satisfaction, furthermore, functional satisfaction had the biggest influence. Therefore, the development of human-centered functional factors which have pleasant and touching stories to facilitate communication with citizens are important in order to develop various Media Pole contents to enhance user satisfaction with the U-environmental sculpture and allow it evolve into a Gangnam landmark Since we are in the initial stage of a U-city, there are many problems that need to be addressed such as a lack of natural beauty, poor material quality of environmental sculptures, absence of storytelling, poor technology, lack of content, poor profitability and lack of means of social communication. In the end, the development of a comfortable, people-friendly space and U-environmental sculptures are needed in consideration of economic, social and cultural aspects instead of focusing on advanced technology only.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.7-33
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• 2013

The purpose of this study is to analyze the user satisfaction, royalty and compliant of a children's library Website. To achieve the aim of this study a modified Kim and Park's model of the user satisfaction index which consists of information quality, service quality, and system quality dimension is adopted. A total of 130 valid responses to the questionnaire were analysed using SPSS 18. It is found that the higher the user satisfaction gives the higher the royalty and the lower the compliant. For the contents quality dimension, the items of Usability, Accuracy, Easy of understand, Reliability and Up-to-date; for the service quality dimension, the items of Interface design, Reliability, Responsiveness, and Empathy; for the system quality dimension, the items of Response time, Interactive, Easy to access, and Easy to use show a significant relationships to the users' satisfaction.

• Information Systems Review
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• v.8 no.3
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• pp.153-174
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• 2006

The purpose of this study is to identify the factors affecting users' continuing use of Hedonic Information Systems(HIS). Focusing on users' post-adoption behaviors, this study proposes a research model which incorporates technology acceptance theory into expectation disconfirmation theory and investigates the causal relationship among five factors; perceived usefulness, perceived ease of use, disconfirmation, user satisfaction, and continuance intention to use a blog as HIS. The results show that satisfaction is significantly influenced by disconfirmation and post expectations(perceived usefulness and perceived ease of use), and in particular the impact of disconfirmation on user satisfaction is stronger than those of perceived usefulness and perceived ease of use. The results also indicate that while perceived usefulness and user satisfaction have significant impacts on continuance intention, perceived ease of use does not do so and has only an indirect impact on continuance intention through perceived usefulness and user satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.12
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• pp.3824-3832
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• 2009

Would it be true that cutting off using BLOG in business hour prevents that job performance decreases? Even though it is right, would the worker have different reason of using BLOG according to job characteristic? This is the purpose of this study to search the answers for the questions above. Under the first hypothesis, (factors having the people use BLOG can influence the job satisfaction), independent variable was set to three factors and define as 'Interoperability', 'Informative', 'Amusement' respectively and dependent variable was set to job satisfaction in this study. The result of analyzing this hypothesis was that two factors('Interoperability', 'Informative') haveinfluence on job satisfaction but 'Amusement' factor hadn't any influence on job satisfaction. For another hypothesis, (the factor having the worker use BLOG would have different influence on job satisfaction according to job characteristic), Job characteristic was set to 3 group (fixed/unfixed, individual/co-operational, static/active) in this study and these variables were converted to dummy variable for validating the moderating effect on both variables(independent/dependent). The result of analyzing this hypothesis was that all dummy variables set to 3 groupshadn't any moderating effect on both variables. Because a dummy variable couldn't be contained the job characteristic exactly.

• Proceedings of the Korea Information Processing Society Conference
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• 2004.05a
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• pp.553-556
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• 2004

복합 스케줄링 작업은 탐색 공간이 방대하므로 단순 스케줄링을 통한 방법으로는 최적해를 찾는 것은 쉽지 않다. 복합 스케줄링 문제를 해결하는 기법들 중에서 사용자의 선호도를 고려한 기법은 제약만족문제와 객체지향개념을 스케줄링에 적용하여 복합 스케줄링 문제를 해결하고자 하였다. 본 논문은 사용자의 선호도를 고려한 기법을 예약 문제에 적용하여 예약 시에 일어날 수 있는 문제점들을 해결하고자 하였다. 특히 고객들의 만족도를 높이기 위해서 고객들의 선호도를 고려하여 스케줄링을 한다. 고객의 선호도를 고려한 예약 스케줄링 기법은 객체 지향 개념을 기반으로 하여 각 객체들이 사건들을 가지고서, 이 사건들을 주어진 제약들에 만족하도록 보드에 배정하는 기법이다. 각 객체들은 전체적인 만족도를 고려하면서 그 객체들의 우선순위에 따라서 자원을 배정하고, 자원에 대한 객체의 선호도 차이를 가질 수 있게 하였다. 예약 스케줄링을 할 때 제약은 전역제약과 지역제약으로 구성된다. 보드에 대한 정의와 모든 사건들에 대한 정보를 전역제약으로 사용하고, 각 객체가 가지는 보드의 슬롯들에 대한 선호도를 지역 제약으로 사용한다. 사건의 배정을 실패하지 않고 백크래킹을 최소화하도록 앞을 보는(look-ahead) 백트래킹 기법을 사용하여 전체 객체들의 만족도를 높였다.

• Proceedings of the Korea Contents Association Conference
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• 2019.05a
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• pp.157-158
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• 2019

본 연구에서는 구글 플레이의 키즈용 교육앱의 현황을 조사하였다. 모바일앱의 활용 시작 연령이라고 판단되는 키즈용 교육앱을 대상으로 사용자수, 평점, 사용연령을 조사하였다. 또한 사용연령에 따라 사용자수나 평점의 차이점이 있는지, 사용자수와 평점의 상관관계가 있는지 등 비교연구도 실시하였다. 조사 결과 전연령을 사용대상으로 한 앱의 만족도가 가장 높았으며 가장 높은 사용연령인 12세 사용대상의 앱의 만족도가 가장 낮았다. 사용연령별 사용자수의 차이는 통계적으로 의미가 없었으며 사용연령별 평점의 차이는 통계적으로 유의미하였다. 사용자수와 평점간에는 상관관계가 입증되지 않았다.

• Journal of Digital Convergence
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• v.15 no.3
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• pp.119-128
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• 2017

This study analyzed the effects of job characteristics and empowerment on job satisfaction of ERP system users of small/medium manufacturing & service businesses. In the results of analysis, the detailed factors of job characteristics such as efficiency, authority delegation, and complexity were significant influence factors on ERP users' job satisfaction while the factors of empowerment such as task impact, self-determination, and task meaning had positive effects on users' job satisfaction. However, competence did not have positive effects on job satisfaction. The results of this study showed that most of the ERP system users of small/medium businesses were satisfied with their own jobs.

• Journal of Korean Academy of Nursing Administration
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• v.13 no.3
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• pp.311-320
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• 2007

연구 목적: 사례 관리(CM) 환자 만족도 측정에 관한 연구 결과를 고찰하여 사례관리 실무에서 활용할 수 있는 근거를 제공하고자 한다. 연구 방법: MedLine, CINAHL에서 주요용어로 case management, care management, 주제어로 patient satisfaction, client satisfaction을 이용해 문헌 검색을 실시하였다. 연구 결과: 만족도에 대한 개념은 관련 연구가 매우 부족하며, 서로 다른 이론적 접근을 하고 있으므로 그 측정에 어려움이 있다. 신뢰할 만한 만족도 측정을 위해서는 설문 문항을 서술하는 여러 가지 방법들, 측정 척도의 종류, 만족도에 영향을 미치는 혼란변수들을 주의 깊게 고려하여야 한다. 만족도는 사례관리 연구에서 흔히 측정되는 성과이지만 대부분의 관련 연구에서 사례관리의 특징이 반영된 측정 도구를 사용하지 않고 있었다. 따라서 본 논문은 다섯 개의 사례관리 만족도 측정 도구를 제시하고 그 특징을 소개하였다. 또한, 간호성과분류체계(The Nursing Outcomes Classification)에 제시된 만족도 측정항목들 중 사례관리와 관련이 높은 약 40%의 항목들을 발견하였다. 결론: 사례관리 만족도 측정 도구가 매우 부족하므로 표준 사례관리 측정도구 개발이 시급하다. 한편 사례관리사들은 만족도 측정에 대한 이해를 높이고 기존 연구 결과를 활용함으로써 보다 정확한 사례관리 만족도 평가가 이뤄지도록 노력해야 한다.

• Journal of agricultural medicine and community health
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• v.42 no.3
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• pp.132-144
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• 2017

Objectives: The purpose of this study was to identify the association between satisfaction with assistive technology devices and psychosocial impact among some mentally or physically disabled children. Methods: The study subjects were 120 disabled children and their primary caregivers who were using rental assistive technology devices in Gwangju and Jeollanam-Do. Data were collected by structured questionnaire composed of general characteristics of subjects, characteristics related with using assistive devices. Quebec User Evaluation of Satisfaction with assistive Technology 2.0 (QUEST 2.0) and Psychosocial Impact of Assistive Device Scale (PIADS). The statistical analysis were performed by descriptive statistics, t-test, ANOVA and Pearson's correlational analysis. Results: The total mean score for QUEST 2.0 was $4.08{\pm}0.66$ (satisfaction with devices, $4.01{\pm}0.70$; satisfaction with the assistive devices service, $4.14{\pm}0.90$) and the mean of PIADS was $1.00{\pm}0.75$ (ability, $0.99{\pm}0.78$; adaptability, $1.04{\pm}0.86$; self-respect, $0.99{\pm}0.74$). The scores of PIADS was statistically significant difference according to usage time of assistive devices. The PIADS was significantly positive correlated with QUEST 2.0 Conclusions: The mentally or physically disabled children reported that the higher level of satisfaction and the more positive impact of psychosocial aspect with assistive technology devices. It would be necessary to perform further studies for addressing the effects of assistive technology devices.