• Informatization Policy
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• v.29 no.2
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• pp.66-90
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• 2022

The radical digital transformation and development of the contactless digital economy in the wake of the COVID-19 pandemic are increasing the need to solve various problems such as conflicts of interest among market participants and delays in related laws and regulations. This study investigates the concept and characteristics of the contactless digital economy and identifies the related regulatory issues and resolutions through literature review, news article analysis, and expert interviews. From the literature review, it is identified that the contactless digital economy has eight hyper-innovation characteristics: hyper-intelligence, hyper-connectivity, hyper-convergence, hyper-personalization, hyper-automation, hyper-precision, hyper-diversity, and hyper-trust. From news article analyses and expert interviews, this study identifies various regulatory issues, such as competition between incumbents and new entrants, the collision of constitutional rights, collision of social values, conflict between market participants, absence of laws and regulations, and existence of excessive market power, and then proposes a series of resolutions.

• Information Systems Review
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• v.23 no.4
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• pp.87-102
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• 2021

Smart cities are attracting attention as a new economic growth engine based on new technologies and means to solve side effects of urbanization such as a surge in energy consumption, deepening environmental pollution, and an increase in crime rates. In particular, as demand for non-face-to-face services increases due to COVID-19, the role of smart cities that can provide various online and offline non-face-to-face services is becoming more important. Therefore, this study defined smart city non-face-to-face services based on literature research on the concept and underlying technology of smart city, and analyzed consumer utility for each service using Conjoint analysis. In particular, differences in user preferences between Sejong City and Busan City, which are currently designated as national smart city pilot cities in Korea, were compared and analyzed, and based on the derived results, measures to improve the competitiveness of smart city services were suggested.

• Proceedings of the Korea Information Processing Society Conference
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• 2021.11a
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• pp.352-354
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• 2021

코로나 19의 확산으로 인해 온·오프라인의 경계가 희미해짐과 동시에 비대면 형태 서비스가 확산되고 있으며, 교육 분야에서도 비대면 화상 강의와 원격수업의 적용이 일상화되고 있다. 기존의 비대면 화상 강의 시스템의 경우, 피교육자 신원확인 미흡에 따른 비인가자 접근 및 교육 방해 행위가 발생하였고, 교육내용 및 보고서 등 교육자와 피교육자 간 송·수신 내용 노출의 위험성이 있으며, 대량의 트래픽 유발에 따른 수업 방해가 가능하여 보안상의 대책이 요구된다. 본 논문에서는 기존의 비대면 형태의 피교육자 신원확인 미흡에 따른 비인가 접근 및 교육 방해 행위와 교육자와 피교육자 사이의 송·수신 내용의 위험성을 해결하고, 대량의 트래픽 유발에 따른 수업 방해에 대한 보안대책으로 블록체인 기반 DID 비대면 실습교육 플랫폼 설계를 제안한다.

• 한국벤처창업학회:학술대회논문집
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• 2021.04a
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• pp.125-130
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• 2021

코로나19 팬데믹은 삶의 많은 부분을 변화시켰다. 국가 간 통제 및 사회적 거리두기로 인한 직접적인 만남이 제한되고, 우리 생활의 많은 영역이 비대면으로 전환되었다. 이런 상황에서 의사소통 및 사회적, 경제적 교류를 위한 대안으로 레거시 미디어콘텐츠의 퇴조와 함께 소셜미디어 등의 뉴미디어 콘텐츠를 활용한 경제활동이 이루어지고 있다. 미디어콘텐츠를 기반한 경제 생태계는 복잡해지고 있으며, 플랫폼 간 경쟁 또한 매우 치열해지는 상황이다. 급속하게 변하고 있는 디지털 환경의 사회 구조는 경제 전반에 큰 영향을 주고 있으며, 경제활동을 지속하려는 개인과 정책지원을 하는 국가에도 중요한 현안이 되어 있다. 고령화 사회로의 빠른 진입으로 인적 자본의 활용 문제가 대두되고, 코로나19로 인한 경제불황이 대면 경제활동을 크게 위축시키면서 고용 감소와 불안정성이 대두되었다. 그에 따라 비대면 산업이 활성화되고, 플랫폼 산업 등 미디어콘텐츠 기반의 새로운 경제활동이 주목받고 일상화되었다. 또한 미디어콘텐츠 기반 비즈니스에 실효성 있는 인적 자본 활용이 국가의 주요 정책이 되었다. 따라서 본 연구는 미디어콘텐츠 활용과 신 정보화 도구를 활용한 디지털 역량이 경제활동 지속 의도에 어떤 영향을 미치는지에 대하여 실증적으로 분석하고 검증하여 실무적 시사점을 제시하고자 한다.

• Review of KIISC
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• v.30 no.4
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• pp.53-60
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• 2020

코비드19에 따른 비대면 경제가 촉진되면서 지난 4차산업혁명위원회에서는 초연결·비대면 신뢰사회를 위한 인프라로서 '블록체인 기술 확산 전략'을 발표하였다. 개별적으로 구현되는 블록체인이 글로벌 인프라로 연결되기 위해서는 상호연동을 위한 표준화가 필수적이다. ISO TC 307 블록체인 및 분산원장기술 WG 1 기반기술 작업반에서는 2017년 시작된 TC 307의 첫 국제표준(IS)인 용어 표준을 발간하였다. 또한 두 번째 국제표준인 참조구조 표준에 대한 DIS 투표가 곧 시작될 예정이다. 이 논문에서는 ISO TC 307 기반기술 작업반에서 이루어지고 있는 표준화 작업을 소개한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.983-985
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• 2022

2022년 기준, 독거노인 가구 수 176만 가구 시대에 노인을 위한 케어 서비스가 필요하다. 고령화 사회에 맞춰, 노인 케어 서비스가 많이 출시되었으나 비대면 케어 서비스는 부족한 면이 있다. 비대면 케어 서비스의 경우, 특히 비싼 값에 판매된다는 단점과 로봇과 소통해야 한다는 단점이 있다. 이를 보완하여 저렴한 가격에 생명력을 지닌 식물을 이용해 소통을 증진시켜 우울감 해소를 돕는다면, 노인 비대면 케어 체계에 큰 도움을 줄 것이라고 확신한다. 이에 따라, 본 연구에서는 식물와 어플리케이션을 이용하여 저가격 보급화가 가능한 비대면 복지 시스템을 개발하고자 한다. 구체적으로, 화분이라는 대화 매개체를 통해 어르신들의 대화 증진을 유도하여 우울증 완화에 도움을 주고자 한다. 또한, 시스템을 통해 수집되는 일상 데이터를 활용해 이상징후를 파악하여 고독사 예방을 위한 후속 조치를 취할 수 있다. 본 논문에서는 위의 시스템을 통해 복지 사각지대를 해소하며, 어르신들의 정신 건강 증진에 기여할 수 있을거라 기대한다.

• Korea Trade Review
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• v.48 no.4
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• pp.321-342
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• 2023

This study aims to derive policy implications by analyzing the experiences of Korean ICT startups that participated in the government's online export and trade consultation platform, designed to support ICT startups' overseas expansion during the COVID-19 pandemic. The research methodology involved the analysis of semi-structured, in-depth interviews with six startups who participated in an online export and trade consultation platform, using Giorgi's phenomenological methodology. The analysis resulted in the identification of ten subcategories, including two subcategories for each of the five categories. These categories and subcategories offer a comprehensive understanding of the experiences of ICT startups in navigating the online export and trade counseling platforms. The findings suggest that online export and trade consultation platforms for ICT startups offer efficiency benefits by reducing time and space constraints, but they also reveal limitations in terms of practical business continuity. This study holds academic and practical significance by providing insights into how ICT startups navigate online export and trade counseling platforms during the pandemic.

• Journal of Service Research and Studies
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• v.12 no.2
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• pp.65-79
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• 2022

Non-face-to-face classes continue due to Covid-19. There have been e-learning classes since the past, but the difference is that the current non-face-to-face classes are blended classes that combine real-time and recording classes or combine face-to-face and non-face classes. It is also characterized by being able to self-filmed or choose various lecture platforms in a place other than a dedicated studio. The advantages of non-face-to-face classes can be learned beyond time and space, and repetitive viewing and learning speed can be adjusted. Greening classes have no time and place constraints, and real-time classes have the advantage of high communication effects with learners. Evaluating whether non-face-to-face classes provide sufficient quality compared to face-to-face classes or e-learning will be necessary if branded classes are considered for post Covid. In this paper, for the evaluation of the service quality of non-face-to-face classes, the essential attributes desired by the instructors were derived from the viewpoint of Kano quality attributes and a quality improvement plan was proposed. After expressing the degree of functions that non-face-to-face classes should have on the X-axis and the satisfaction of learners on the Y-axis, 23 quality attributes were classified into 6 quality dimensions. In addition, satisfaction coefficient, dissatisfaction coefficient, and customer satisfaction improvement index were derived. As a result, 50% of learners were satisfied with non-face-to-face classes, but the preference was slightly higher than satisfaction, suggesting the sustainability of non-face-to-face classes. In terms of the customer satisfaction improvement index, the ranking of attributes with the largest increase in satisfaction when improving class quality was as follows. Professors' quick answers to learners' questions, content that can fully explain the subject, what the professor explains easily, develop high-quality content that can be learned on mobile phones, fairness of attendance checks, and real-time classes should start on time.

• Journal of Korea Entertainment Industry Association
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• v.15 no.1
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• pp.27-38
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• 2021

Non-Contact society has arrived due to social distinctions by COVID 19 pandemic. The arrival of the era of non-contact is having a profound impact on educational activities as well as on our social and economic lives. In response to the pandemic situation universities and all other educational institutions have implemented non-contact online classes. In particular arts physical educations and other practical classes are experiencing many difficulties due to the limited environment caused by social distancing from COVID 19 pandemic. Vocal classes are undergoing a transition mainly from 1:1 individual face-to-face lessons or group teaching methods to the non-contact era of online teaching or lesson methods. It is necessary to look at the direction of non-face-to-face practical classes in preparation for accelerated educational innovation. Edu-tech, which innovates technology in the wake of the age of non-contact after COVID 19 pandemic is expected to begin in earnest at school sites in Korea which have remained in the traditional way of education. The purpose of this study is to effectively non-contact vocal instructional methods by cogitating the current state of higher practical education and vocal classes in Korea. In addition, This study conducted two components of satisfied instructions such as 'Priorlearning of monitoring of recorded singing', and 'Immediate analyzing of various vocal contents and supplementary lessons of music theory' with a research on the peos and cons of non-face-to-face vocal class. Over a period of time, The effective non-contact of vocal instructional methods is in need to supplement non-face-to-face vocal class problems and further research and system construction with non-face-to-face vocal class's pros and cons to construct high-quality lecture contents is warranted.

• Journal of Digital Convergence
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• v.12 no.1
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• pp.149-161
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• 2014

According to the economic advancement, the position of service industry in GDP has increased. Development of service industry has solved the employment issue and derived the activation of the internal market. It has contributed to demand creation in health care, education, and culture, enhancing competition of the manufacturing industry and entire economic development. By the development of information communication technologies, improvement of the quality of life from those, and changes in the competitive environment, customers, from businesses and public agencies, or the customer's needs are increasing. In these circumstances, companies are operating non-face-to-face contact call center for the purpose to communicate with customers, handle customer complaints, attract and retain new customers. In this study, to improve the performance of the non-face-to-face contact call center, this study tried to derive the call center's 'Service Process Modeling' and future policy assignment by analyzing the problem from the research of the service and process summary, performance evaluation, call center evaluation and etc.