• The Journal of Society for e-Business Studies
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• v.22 no.3
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• pp.29-42
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• 2017

The market for Home Meal Replacement (HMR), which is simple to cook and replace home cooking, is growing every year since customers need to find convenience and speed in purchasing, cooking, and consuming food. In addition, the purchase of HMR through online and mobile is increasing because convenience of purchasing through e-Commerce is growing. However, there are difficulties in analyzing complaints of customers who do not directly express their dissatisfaction with companies that sell products through online and mobile. Therefore, this study examines the influential relationship between customer's characteristics, dissatisfaction factors, complaint behavior, and repurchase intention of 20s who have dissatisfaction experience of purchasing HMR through online or mobile using SPSS and R. In addition, we attempt to analyze the degree of perceived dissatisfaction and its relevance even though customers did not directly experience dissatisfaction factors. As a result, it is meaningful to extend the study of customer dissatisfaction that is rarely handled in the existing HMR research, and to raise the understanding of customers for the management of complaints.

• Korean Journal of Social Welfare
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• v.69 no.1
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• pp.223-254
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• 2017

This study was carried out to examine whether the moderated mediating effect of SNS addiction resulting from marital dissatisfaction and loneliness is influenced by gender or size and composition of social capital. 714 married men and women in their 20's to 40's were participated in this study. The data were collected by online research center with quota sampling based on demographical proportion. To analyze this research model, the moderated mediating effect utilizing structural equation was used. The results of this study were summarized as follows. First, it is verified that the loneliness moderated between marital dissatisfaction and SNS addiction. Since the relationship between independent and dependent variable is insignificant, comparison of competition model was able to determine if mediating effect was fully or partially shown. As a result, the complete mediated model was ultimately chosen because its various goodness-of-fit index including $x^2$ performed fairly well. Second, the mediating effect which moderates social capital size was presented in the mediated model between the marital dissatisfaction, loneliness and SNS addiction. Specifically, It implies that group who recognizes their social capital big recognizes the route and effect size more than that who considers their social capital small. And the moderated mediating effect depending on different type of social capital among the marital dissatisfaction and loneliness and between SNS addiction was substantiated. It implies that disequilibration of SNS social capital in face-to-face sphere and in online acted as a danger fact with respect to the marital dissatisfaction, loneliness and SNS addiction. The implications of these findings were discussed, and directions for future studies were also proposed.

• Journal of the Korean Applied Science and Technology
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• v.37 no.3
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• pp.526-542
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• 2020

The purpose of this study was to examine contents through inductive analytic method and make systematic improvement method on satisfaction & dissatisfaction of university students participating in stipulated PGA pro-golf competitions as volunteers. The objects of this study were university students participating in 2019 The CJ Cup@Nine Bridges as volunteers. Excluding 76 copies judged to be disloyal out of 300 collected copies, the researcher analyzed the contents of 224 copies. To begin with, the contents were categorized in 10 detailed areas & 5 general areas by implementing the 2nd inductive categoric analysis mainly on the basis of 408 raw materials, the overall detailed areas of satisfaction on participation. Checking specifically, first, "satisfaction on experience in golf competition" was divided into golf competition, golf information, golf course. Second, "satisfaction on player" was divided into direct watching and famous player. Third, "satisfaction on environment" was divided into satisfaction on place & satisfaction on facilities. Fourth, "satisfaction on participation" was divided into satisfaction on service & satisfaction on competence. Finally, "satisfaction on interpersonal relation" was divided with application same to that of detailed area. In the case of dissatisfaction on participation, the contents were categorized in 10 detailed areas & 3 general areas by implementing the 2nd inductive categoric analysis mainly on the basis of 369 raw materials, the overall detailed areas. Checking specifically, first, dissatisfaction on competition operating system was detailedly divided into dissatisfaction on job system, dissatisfaction on operating system, dissatisfaction on delivery system. Second, dissatisfaction on treatment for volunteers was divided into dissatisfaction on treatment for volunteers & dissatisfaction on work hours. Third, dissatisfaction on welfare for volunteers was divided into dissatisfaction on food & beverage, dissatisfaction on costumes and dissatisfaction on incidental facilities.

• Proceedings of the Korean DIstribution Association Conference
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• 2006.08a
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• pp.21-46
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• 2006

본 연구에서는 인터넷 쇼핑몰에서 불만족을 경험한 고객들의 불평요인 및 불평행동유형을 파악하고, 쇼핑몰 업체의 불평처리방법에 대한 평가를 바탕으로 효과적인 불평처리방안을 제시하였다. 연구 결과 불평행동을 하는 고객의 유형은 직접행동파, 사적행동파, 소극행동파, 적극행동파 등으로 구분되었다. 이 가운데 사적행동파가 가장 높게 나타나 인터넷 환경에서는 사적행동파에 대한 효과적인 불평처리 방안에 관한 노력이 가장 필요한 것으로 확인되었다. 직접행동파는 해당 쇼핑몰 업체에게 직접 문제해결을 요구하기 때문에 불평처리에 대한 공정성, 불평 후 만족과 충성도 측면에서 가장 효과적인 것으로 확인되었다. 그리고 고객의 모든 불평행동유형에서 가장 심각한 불만족 요인으로는 배송오류 및 지연과 제품결함인 것으로 확인되었지만, 사적행동파와 소극행동파는 부정확한 정보제공과 과장광고 등을 심각하게 생각하고 있었다. 인터넷 쇼핑몰 업체는 불평고객들의 불평해결을 위해 직접적인 접촉을 할 경우 가장 효과적인 불평처리를 할 수 있기 때문에 사적행동파와 소극행동파의 불평행동을 유발하기 위한 노력이 필요하다. 또한 쇼핑몰 관리자의 불친절 및 반응은 심각한 불만족 요인은 아니지만, 배송오류 및 지연과 제품결함과 같은 심각한 불만족요인에 대해서는 직접적인 사과 및 쇼핑몰 관리자의 친절한 태도를 포함하여 현금 환불 등 불평처리를 해야 한다. 그리고 고객의 관점에서 인터넷 쇼핑몰을 보다 편리하고 유용하게 설계할 필요가 있다.

• Journal of the Korean Society of Costume
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• v.53 no.7
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• pp.47-55
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• 2003

The purpose of this study was to provide information on how to improve the comfort and fit of womens swimsuits through analysis of the present wearing conditions and users complaints. In order to compile the information about dissatisfaction with the appropriateness of the fit of breast cap for swimsuits, a questionnaire was administered to 364 females (over 20 years old under 60 years old). The contents of the questionnaire consisted of questions such as the reasons for selecting to wear breast cap for swimsuits or not, size of brassiere and swimsuits, dissatisfaction with material, dissatisfaction with function of breast cap. The collected data were analyzed using the descriptive statistics value of frequencies and percentile value, mean, and so on by means of the SPSS WIN.10.0 program. The differences among age groups, body type groups by rohrer index, cup size and so on were compared using the chi-square test. Results of the survey responses about swimsuits breast caps: Most women have worn swimsuits with caps. According to the results, women who are older or overweight, or have larger breasts, or breasts which sag, as well as those who have had the experience of giving birth responded that they feel uncomfortable because of the slope of their breasts. Concerning complaints about the caps, 61% of respondents complained about the cap size and lack of correspondence with breast size, 56.8% expressed concern about the cap gap. There is significant difference in wearing reason of breast caps forswimsuits among age groups and many kinds of groups.

• Journal of Global Scholars of Marketing Science
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• v.2
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• pp.203-234
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• 1998

본 연구 목적은 인터넷 쇼핑의 현황(구매품목, 횟수, 동기, 결제 방식, 가격, 카달로그 이용여부)을 조사하고, 인터넷 쇼핑의 구매자와 비구매자의 특성(인터넷 사용 관련 사항, 인구통계학적 특성)을 비교하며, 인터넷 쇼핑시 소비자 만족/불만족 요인을 조사하여, 인터넷 쇼핑시 소비자 만족/불만족 요인과 구매의도와의 상관관계를 분석하는 것이다. 본 연구는 설문조사 방법으로서 편의 추출된 인터넷을 사용하는 소비자 73명을 대상으로 하였다. 자료분석방법으로는 기술통계(빈도, 평균, 표준편차)와 요인분석, 신뢰도 분석, 상관관계분석법으로 분석하였다. 연구 결과 첫째, 구매 경험자가 가장 많이 구입한 품목이 남성상의 단품과 넥타이와 스카프의 구매가 높게 나타났다. 둘째, 인터넷 사용 관련 상황으로 구매자는 인터넷 사용에 대해 전반적으로 비구매자 보다 훨씬 더 편리하게 느끼는 것으로 조사되었다. 구매자의 인구 통계학적 특성을 남성이고, 학력이 높으며, 전문직종으로, 한달 구매 지출비가 11${\sim}$20만원이고 한달 총수입이 높은 사람으로 나타났다. 셋째, 인터넷 쇼핑시 소비자의 만족/불만족 요인으로 주문처리 정확성, 인터넷 사용 용이성, 구매편의성/신뢰성, 상품의 다양성/합리성, 주문 방법의 편의성/경제성, 선호성, 상품의 혜택추구성의 7개 요인이 추출되었다. 넷째, 소비자 만족/불만족 요인 중에서 주문처리 정확성 요인과 상품의 혜택추구성 요인이 구매 의도와 상관관계가 있었다.

• The Journal of the Korea institute of electronic communication sciences
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• v.19 no.1
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• pp.143-148
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• 2024

Traffic congestion has caused issues in various forms such as the environment and economy. Recently, an intelligent transport system (ITS) using artificial intelligence (AI) has been focused so as to alleviate the traffic congestion problem. In this paper, we propose a reinforcement learning-based traffic signal control algorithm that can smooth the flow of traffic while reducing discomfort levels of drivers and pedestrians. By applying the proposed algorithm, it was confirmed that the discomfort levels of drivers and pedestrians can be significantly reduced compared to the existing fixed signal control system, and that the performance gap increases as the number of roads at the intersection increases.

• Journal of Digital Convergence
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• v.12 no.4
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• pp.75-84
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• 2014

MVNO(Mobile Virtual Network Operator) promotes service competition in mobile telecommunication market and provides various service and opportunities for consumers. This study attempts to identify MVNO Service users' motivational and dissatisfying factors in relation to their willingness for continued use of the service 새 activate MVNO service. Use motivation factors are found as customer service, user interface, easiness, economical efficiency, and dissatisfying factors are handset quality, customer service, social influence. Economic efficiency factor had an affirmative influence on the sustained use motivation of the service users. Among dissatisfying factors, users had a negative influence when they recognize that their neighboring people does not use MVNO service. Policy authorities concerned must excavate a new plan to improve distribution structure of handset and reduce wholesaling cost of the MVNO service. It is necessary for MVNO service provider to develop a new business model so that users can recognize MVNO service not as inferior service but as rational and attractive service.

• Journal of the Korea Convergence Society
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• v.11 no.2
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• pp.253-259
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• 2020

This study conducted a questionnaire survey on diet behavior in male and female university students in Cheongju area and examined the behavioral characteristics related to diets such as body type awareness degree, actual weight and height, diet experience, and side effects. The desired average weight of male students was 68.81kg, which was 6.42% less than the current average weight of 73.53kg. The desired weight of female students was 49.15kg, which was 9.95% lower than the current average weight of 54.58kg. There was a significant difference between male and female groups in all questions on diet characteristics (p<0.05, p<0.01, p<0.001). Looking at the result of this study, it is necessary to provide accurate nutrition knowledge and proper education and counseling programs so that university students who desire to have a slimmer body shape that have highly dissatisfied view on their weight can maintain their healthy life through desirable weight management.

• The Journal of the Korea Contents Association
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• v.8 no.6
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• pp.222-231
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• 2008

The research was executed to find out that customers' dissatisfaction level caused from service failure could be increased or decreased by personal value attitude for a event. With the empirical study the research found fate or destiny oriented individuals are more likely to forgive for the service failures than face value oriented ones. The findings will be helpful to increase customers satisfaction levels after customers experienced service failures if a service firm can manage individuals' personal values.