• The Journal of the Korea Contents Association
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• v.9 no.9
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• pp.335-345
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• 2009

This paper is 1) to find out what make cause in the emotional labor and emotional dissonance on hotel employee, 2) to investigate relationship between burnout and turnover intention on the personal character, 3) finally to suggest strategical implications for hotel management decision-maker. The questionnaires are distributed 400 on hotel employees, then used for data analysis 351. The results are as followed. First, the higher surface acting, deep acting, and emotional deviance in the emotional labor, the higher emotional dissonance. But the higher expression of natural emotions, it was showed lowly in the emotional dissonance. Second, the higher emotional dissonance, it was revealed highly burnout and turnover intention.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.18 no.2
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• pp.41-45
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• 2010

It is often misled that Multi Pilot License is introduced by International Civil Aviation Organization for the shortage of pilots. The truth is, however, that the license is focused on efficient training of co-pilots in the airline transportation system which an autopilot system is increasing in the Multi Crew environment. ICAO has been researching on the license since 1982, and made it international standard on 2006. Currently, co-pilots trained under Multi-Crew Pilot License courses are continuously increasing over the world. Although the license has introduced to Korea in September 10, 2009, it has not won popular support yet. This paper will lead people to precise understanding of Multi-Crew Pilot License and suggest its introduction plan.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.30 no.2
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• pp.61-69
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• 2022

Since the MPL (Multi-Crew Pilot License) Program was introduced in Korea in 2009, there has not been a single pilot licensed under the MPL Program. To successfully implement the MPL Program in Korea, it is necessary for an Approved Training Organization to develop the MPL Flight Instructor Training Program and foster excellent MPL Flight Instructors. However, there are no rules or guidelines regarding the MPL Flight Instructor Training Program in Korea. This study suggests the Training Specification for the MPL Flight Instructor, including the training syllabus, training and assessment methods. The MPL Flight Instructor Training Program should be composed of minimum 14-hour academic and practical training, which includes the concept of Competency-Based Training, CRM, Competency, Behavior Indicator and Assessment. To be qualified for the MPL Flight Instructor, candidates need to successfully complete the course and pass the practical test. In order to maintain the qualification, MPL Flight Instructors should comply to recency and recurrent training requirements.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.30 no.3
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• pp.10-18
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• 2022

A survey was conducted on the awareness and demand for the Multi-crew Pilot License (MPL) to prepare the legal institutional basis for the MPL certification system. A total of 288 airmen were asked questions about the awareness and demand of the MPL certification system, and factors affecting the establishment and participation of MPL training programs. The survey results show the understanding of the MPL certification system is significantly lower than that of the current pilot certification system. The demand for the MPL training program was found to be significant, trainees and low-skilled airmen was greater demand. The factor that has the greatest influence on the establishment and participation of the MPL training program was identified as employment connection (airline recruiting). It is expected that the result of this study will be used as basic data necessary for establishing MPL certification system policy.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.31 no.2
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• pp.66-71
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• 2023

In the case of the Navy, if some of the co-pilots are included in the long-term promotion process due to the limited number of co-pilots, operational flight and administrative tasks will be added to the co-pilots not included in the rest of the Pilot in commander process. Therefore, to solve this problem, the co-pilot who has passed the PQS step-by-step process minimizes the personnel gap in the flight operation unit through a system that evaluates whether it is possible to perform its duties as a co-pilot through actual flight after entering the school. The advantage of the PQS course is that you can control flight plans on your own and minimize gaps in flight and ground work while carrying out the curriculum, but you can't focus on education or improve your skills due to irregular training flight cycles. Therefore, in this study, after collecting opinions on effective flight cycles through a survey of pilots of P-3C, the Navy's fixed-wing aircraft representative, we will analyze the association of aircraft volume performance by flight cycle to derive the optimal flight cycle of the P-3C pilot course.

• Journal of Advanced Navigation Technology
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• v.27 no.2
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• pp.162-166
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• 2023

This study is a pilot operation roadmap for the introduction of the co-pilot qualification (MPL) system, and the introduction of the MPL system in Korea is a new pilot education and qualification system based on competency. Therefore, it may be difficult to prepare for various matters such as securing initial regulations, securing training businesses or trainees, and establishing training infrastructure, so the roadmap necessary for pilot operation is very important for the successful introduction of the MPL system. In order to secure a training program and qualification system with proven MPL systems in the domestic aviation market, the government and aviation industry members will jointly participate to highlight the importance of a pilot operation roadmap for the domestic flight environment.

• Culinary science and hospitality research
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• v.19 no.4
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• pp.94-108
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• 2013

The purpose of this study is to consider the moderating effects of employees' emotional labor on the relationships among hotel employees' emotional dissonance, burnout and job satisfaction. The survey was administerd to 377 employees working for deluxe hotels in Korea. The results indicated that the proposed model fit to the data well(${\chi}^2$=307.888, df=51, p<.001, GFI .890, AFGI .833, NFI .931, IFI .942, CFI .942). The finding showed that employees' emotional dissonance had a significantly positive effect on their burnout (${\beta}$=.194; t=3.533; p<.001) and a significantly negative effect on job satisfaction(${\beta}$=-.352; t=-6.906; p<.001). In addition, employees' burnout had a significantly negative effect on their job satisfaction(${\beta}$=-.267; t=-5.261; p<.001). For the moderating effects of employees' emotional labor on the relationship between emotional dissonance and job satisfaction, the results indicated that significant relationships varied to employees' surface acting whereas deep acting did not. Limitations and future research directions are also discussed.

• 한국항공운항학회:학술대회논문집
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• 2015.11a
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• pp.282-285
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• 2015

최근 항공산업은 항공 기술과 운항환경의 발달로 상당히 안전화되었으나, 인적요인(Human Factor)에 의한 사고 및 준 사고는 계속 발생하고 있다. 따라서 조종사의 훈련은 항공안전을 위한 가장 중요한 과제이나 각국의 규정에서 정하는 훈련과 실제 필요한 훈련 사이에 간격이 있어, 이를 향상하기 위해서 역량기반훈련을 기반으로 한 부조종사 자격제도(Multi-Crew Pilot License, MPL), 증거기반훈련(Evidence Based Training, EBT), 향상된 자격프로그램(Advanced Qualification Programme, AQP)이 개발되었다. 항공 선진국의 항공사들은 기존의 법정 요구량 충족위주 훈련과 항목 중심의 획일적인(One size fits all) 훈련의 패러다임을 개선하여 국제민간항공기구(International Civil Aviation Organization, ICAO)와 국제항공운송협회(International Air Transport Association, IATA)에서 제시하는 데로 개인의 역량을 더 향상 시킬 수 있는 효율적인 훈련 프로그램을 실시하여 사고 유발 인적요인을 감소시키고 있다. 역량을 중심으로 하는 조종사 훈련은 변화하는 복잡한 환경에서 예상하지 못한 위협이 발생하였을 때, 조종사들이 적절히 대처 할 수 있는 레질리언트 크루(Resilient Crew)를 양성하는 데 효과적이다.

• Culinary science and hospitality research
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• v.17 no.3
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• pp.104-116
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• 2011

This study examines the effect of culinary employees' emotional labor on their emotional dissonance and turnover intentions and bow the emotional labor and emotional dissonance affect their turnover intentions and burnout to provide useful information and suggestions for the foodservice and hotel culinary training and on-site. The results are summarized as follows. First, as the emotional labor of workers such as representation of the act, conduct in-depth and emotional departure grew higher, they showed the higher perception of emotional dissonance. However, their spontaneous activities tended to decrease their emotional dissonance. Second, as the result of verifying the relationship between emotional dissonance and burnout, the higher emotional dissonance, the deeper burnout. Finally, the culinary workers' emotional dissonance influenced their turnover intention.

• Journal of Advanced Navigation Technology
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• v.24 no.1
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• pp.37-46
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• 2020

Multi-crew pilot license (MPL) is a new pilot licensing concept introduced and operated by ICAO. Mostly, candidates for MPL are educated and drilled with competency-based trainings (CBTs). In this paper, to present education and training measures for the domestic MPL application, ICAO documents and Korea aviation laws for pilot licensing, domestic and foreign airlines' employee requirements, and status of operations related to MPL system are identified. Also feasibility of MPL application in Korea is reviewed by checking approved domestic aviation training institutions' capabilities, airlines' pilot demands, and concerns of airlines and trainees with MPL system. Finally, three education and training measures on MPL application in Korea for the air navigation safety are suggested.