• Title/Summary/Keyword: 보상요인

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A Study on The Influencing Factors on the Customer Complaint Intention - Focusing on The Factors Under Company's Control- (고객 직접 불평행동의도의 영향요인에 관한 연구 -기업이 통제할 수 있는 요인을 중심으로-)

  • Im, Guk-Hwa;Park, Ju-Sik
    • Management & Information Systems Review
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    • v.32 no.2
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    • pp.107-135
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    • 2013
  • Today, the consumer complaining behavior is recognized as a valuable source of marketing information in the company. Therefore, studies on the factors that lead to consumer complaints have been done. In the previous research on consumer complaining behavior, the factors influencing the complaining behavior was focused on the personal characteristics, but factors under company control was rarely identified. We try to identify factors under company's control that have a effect on the likelihood of success of complaining and complaining perceived costs. These factors are tendency to compensate emotionally, tendency to compensate materially, accessibility to complain, empowerment to manage complaint. Through empirical analysis, we proposed company's strategies to encourage consumer's complaint and gave theoretical and managerial implications.

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Factors Affecting the Intention to Provide and Use Accommodation Sharing Economy Service (숙박 공유경제 서비스의 제공 및 사용 의도에 대한 영향 요인)

  • Lee, Hyun Jin;Park, Hyun Jung
    • The Journal of the Korea Contents Association
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    • v.19 no.5
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    • pp.205-216
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    • 2019
  • The sharing economy, which maximizes the value of resources by sharing, is appearing in various sectors today and is gradually expanding with the development of ICT. This study identified factors affecting the intention to use the services of the sharing economy with a focus on the sharing accommodation platform services. As the intention to use the sharing economy service is divided into the intention to use as a taker(guest) and a provider(host), those influencing factors were analyzed respectively. Results showed that collaborative norm, economic benefit and honorary compensation affected the intention to use as a guest. Openness to experience, economic benefit, and honorary compensation increased the intention to use as a host. Economic benefit made a greater impact on the intention to use as a guest, while honorary compensation enhanced the intention to use as a host.

A Study on the effect of knowledge sharing for the improvement of problem-solving ability (문제해결능력 향상을 위한 지식공유의 영향요인에 대한 연구 (민간기업 중심으로 지식공유요인 중 평가와 보상을 중심으로))

  • Lee, In-Soo;Park, Hee-Jun
    • 한국IT서비스학회:학술대회논문집
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    • 2008.05a
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    • pp.371-376
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    • 2008
  • 지식기반사회에서 조직의 경쟁력은 그 조직이 소유한 지식에서 형성되기 때문에 오늘날 지식관리의 중요성이 증대되고 있다. 지식관리에서 중요한 과정 중 하나는 지식공유이다. 조직원 사이에 지식공유가 활성화되면 조직이 당면한 문제를 처리하는 능력이 향상하게 된다. 본 연구에서는 평가, 보상이 지식공유에 미치는 영향을 규명하고, 이를 통해서 조직이 당면한 문제에 대한 해결능력을 향상시킬 수 있는 방안을 제시하고자 하였다. 구체적으로 본 연구는 여러 가지 민간기업의 조직원들을 대상으로 조사를 실시하여 모아진 자료를 공 분산 구조분석으로 해석하여 평가, 보상, 지식공유, 문제해결능력간의 관계를 규명하고자 한다. 이에 대한 규명은 민간기업의 지식관리에 있어 이들 변수에 대한 중요성 및 효과적인 관리를 할 수 있도록 기여하고자 한다.

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A Causal Analysis on Internal Engagement in Science Fair (과학경연에서 학생의 내적 참여도 인과요인 분석)

  • Shim, Shim Jae-Gyu;Pak, Sung-Jae
    • Journal of The Korean Association For Science Education
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    • v.26 no.2
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    • pp.222-231
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    • 2006
  • The purposes of this study were to survey internal engagement in science fair and explore the causal relationship between internal engagement and motivation for participation. A written questionnaire on queries into motivation for participation and internal engagement were developed and tested. The subjects were 1066 students from 4th to 9th grade who had participated in the Youth Science Contest under the auspices of the Korea Science Foundation. Interest and commitment were selected as constructing factors of internal engagement. Through exploratory factor analysis, preference, reward, and social motivation were determined to be the factors affecting the motivation to participate. Boys showed higher internal engagement than girls, and interest and commitment were found to be higher in elementary school students(p<0.01). There was no difference in interest among elementary school students; however, fourth grade students showed lower commitment than other students(p<0.01). Ninth grade students showed the lowest interest and commitment among junior high school students(p<0.01). To explore the causal relationship between internal engagement and factors influence internal engagement, path analysis was used. The selected model illustrated how reward motivation affected commitment directly, and how preference motivation affected interest directly but only commitment indirectly through interest. Reward motivation affected commitment with a standardized direct effect coefficient of 0.17. Preference motivation affected interest with a standardized direct effect coefficient of 0.75 and commitment with a standardized total effect coefficient of 0.63(direct effect; 0.27 and indirect effect; 0.36). In addition, interest affected commitment with a standardized direct effect coefficient of 0.49. Social motivation did not affect interest and commitment and reward motivation did not affect interest.

What factors influence the managers' compensation stickiness (경영자 보상의 하방경직성에 영향을 미치는 요인)

  • Chi, Sung-Kwon
    • Management & Information Systems Review
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    • v.29 no.4
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    • pp.333-357
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    • 2010
  • Purposes of this paper are to investigate whether managers' compensation is sticky as accounting performance(ROA) vary or not and explore further what factors influence the managers' compensation stickiness. To empirically study the stickiness of managers' compensation, we used the financial data from manufacturing firms lised in the Korea Stock Exchange(1,000 firm-year data for 4 years). The results are as follows : First, managers' compensation is sticky with respect to change in accounting performance. That is, the increase in managers' compensation as accounting performance increases is greater than the decrease in managers' compensation in respect to equivalent decrease in accounting performance. Second, the degree of managers' compensation stickiness increases when managers have influence and contribution to firm value. Specifically, the degree of stickiness is positively associated with investment opportunity set, intangible assets' value, uncertainty of firms' operating environment, complexity of organizational hierarchy. But firms' size reversely impacts on the degree of managers' compensation stickiness.

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A Study on the Synthetic Aperture Radar System Motion Compensation Technique (SAR(Synthetic Aperture Radar)시스템 요동보상기법 연구)

  • Kang, Eun-Kyun;Ra, Keuk-Hwan
    • Journal of the Institute of Electronics and Information Engineers
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    • v.50 no.3
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    • pp.221-229
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    • 2013
  • In this paper, the image formation by the motion compensation technique for Synthetic Aperture Radar system(SAR) were realized through the computer simulation. The motion compensation technique performed image data with the range compression, the compensation procedure, the azimuth compensation and the noise elimination procedure. The range compression procedure transform the SAR raw data into the frequency domain and correlate with the range reference function and then inversely transform into the time domain. The compensation procedure contain the aircraft fluctuations compensation and the radar image degrading effect elimination procedure which was caused by image formation algorithm itself. The aircraft fluctuations compensation procedure perform the first stage which correct the phase angle and the second stage which calculate the Doppler frequency and determine the coordinate of the received signal. The radar image degrading effect elimination procedure also perform range migration compensation and the image defocussing effect compensation. The azimuth compression procedure transform the compensation data to the frequency domain and correlate with the azimuth reference function. The azimuth correlated data are inversely transformed to the time domain which is called SAR image data. When the above procedure were completed, the image data contains the received signals mixed with noise. The threshold technique was applied to elimination the noise from the mixed image data.

Inverter Nonlinearity Compensation Considering Voltage Drops and Switching Delays of Switches of Each Phase (각 상별 스위치의 전압강하와 스위칭 지연을 고려한 인버터의 비선형성 보상)

  • Kang, Myeong-Chan;Lee, Sang-Hoon;Yoon, Young-Doo
    • Proceedings of the KIPE Conference
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    • 2016.07a
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    • pp.269-270
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    • 2016
  • 본 논문에서는 인버터의 정확한 전압 합성을 위해 인버터의 비선형성을 보상하는 기법을 제안한다. 인버터에서 데드타임, 스위칭 소자의 도통손실, 스위칭 지연 등의 성분들은 전압 합성에 비선형성을 유발한다. 제안된 방법은 이러한 요인들을 각 상별로 분석하고, 이를 보상함으로써 보다 정밀한 전압 합성을 가능케 한다. 이 방법의 유효성은 실험을 통하여 입증하였다.

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The factor analysis influencing the knowledge sharing in universities (대학 강의자원 공유에 미치는 영향요인에 관한 연구)

  • Lee, Hyung-Mi;Kim, Seong-Hee
    • Journal of the Korean Society for information Management
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    • v.23 no.4 s.62
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    • pp.295-315
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    • 2006
  • Sharing knowledge is an important factor in the discourses on the knowledge management on the campus. This article analyzed the impact of organizational context on faculty's perceptions of knowledge-sharing capabilities in the university. As a result, perceptions of knowledge-sharing capabilities and performance-based reward systems were found to significantly affect faculty knowledge-sharing capabilities in the university studied. Also, results from multivariate analysis showed that the faculty's perception of knowledge-sharing more significantly affected knowledge-sharing than reward system.

Internal Marketing Approach to Internal Satisfaction and Cognitive Organization Performance : The Case of Korean Water Resources Corporation (내부마케팅이 직무만족과 인지적 기업성과에 미치는 영향 : 한국수자원공사를 중심으로)

  • Suk, Yeung Ki
    • The Journal of the Korea Contents Association
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    • v.14 no.1
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    • pp.374-385
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    • 2014
  • The purpose of this study is to examine the effects of implementing internal marketing on the internal satisfaction and on the cognitive organization performance in the K-water by using the logistic regression analysis. The results of test are as follows. First, three internal marketing factors such as reward system, education and training, and internal communication have a significant influence on employee's job satisfaction of the K-water. Second, two internal marketing factors such as education and training, and internal communication have a significant influence on organization performance of the K-water. In conclusion, internal marketing enhances job satisfaction and organization performance, and satisfied employees provide good customer service, thus resulting in enhanced customer satisfaction and improved organization performance.

A Study on Antecedents and Consequences of Franchise System Fairness (프랜차이즈 시스템 공정성의 선행요인과 결과요인에 관한 구조방정식 모형분석)

  • Ha, Se-Na;Kim, Sang-Deok
    • Journal of Distribution Research
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    • v.13 no.1
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    • pp.35-60
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    • 2008
  • The objective of this research is to find out antecedents and consequences that would affect franchisee's fairness in a franchise system. The factors of antecedents include support, reward and communication, and those of consequences consist of commitment and profit. With a survey of the 120 stores of N franchise, the country's outstanding food service company, the results of structural equation model show that support and reward in its headquarters scheme had an effect on distributive fairness in franchisee's fairness sense, but did not influence procedural fairness. However, communication affected both distributive fairness and procedural fairness. On the other hand, distributive fairness and procedural fairness impacted relationship of a franchise system and commitment in variables. And only distributive fairness influenced profit.

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