• Title/Summary/Keyword: 병원행정

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Effects of Selection Factors of Hospitals for the Elderly upon Satisfaction of Patients and their Intent of Revisit and Information by Word of Mouth (노인요양병원 선택요인이 환자만족도와 재이용 및 구전의도에 미치는 영향)

  • Kwon, Jin
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.301-311
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    • 2011
  • This paper is aimed at providing fundamental data for marketing strategies needed to determine the direction of policy to operate hospitals in an effective way. From the analysis, it was found that: first, expectation toward hospitality of the staff, facilities, environment and administrative service of hospitals for the elderly exercises significantly positive(+) effects on satisfaction of patients; second, trust in and satisfaction with administrative service of hospitals for the elderly exerts significantly positive(+) effects on the intent of patients for revisit and information by word of mouth; and third, the intent for revisit influences positively the intent for information by word of mouth significantly. It is therefore needed to try to understand the motives and tendencies of the elderly in selecting hospitals, to promote their satisfaction and to cultivate the spirit for patient-oriented service. Furthermore, efforts should be made to gain trust of medical staff, effects of medical treatment as well as medical equipment in addition to laborious endeavors to work out marketing strategies backed up by price competitiveness of paradigm.

Factors Related to Occupational Stress among Hospital Administrative Staff (병원 행정직의 직무스트레스와 관련된 요인)

  • Kim, Seung-Hee;Bae, Sang-Yun
    • Journal of Digital Convergence
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    • v.12 no.10
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    • pp.433-443
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    • 2014
  • This study is performed to determine factors related to occupational stress among some hospital administrative staff. It surveyed 189 staff working in Jeonbuk area during the period from June 1st to July 31th, 2014. The structured self-administered questionaires were delivered and they were collected without respondents' personal information. The results of multiple regression analysis show the followings. The occupational stress of respondents turned out to be significantly higher in following groups: a group of female, a group that the type A behavior pattern is higher, a group that chance locus of control is higher, a group that external locus of control is lower, a group of the lower self esteem, a group of higher psycho-social stress, and a group of higher depression. Their explanatory power was 55.8%. In conclusion, the results of the study indicate that the efforts, to manage the type A behavior pattern and belief of control, to increase self esteem, and to decrease psycho-social stress and depression level, are required to reduce the occupational stress of the hospital administrative staff.

Economic Analysis of Introduction of Third Party Logistics System in a Tertiary Hospital (상급종합병원 3자 물류외주시스템 도입의 경제성 분석)

  • Byeoung Heon Yoo;Jin-Won Noh;Sei-Jong Baek;Eun Woo Nam
    • Korea Journal of Hospital Management
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    • v.28 no.1
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    • pp.1-13
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    • 2023
  • Purpose: This study purposed to analyze the economic feasibility of introducing a third party logistics system as a strategic alternative to hospital management. Methods: Economic analysis was performed by measuring changes in costs and benefits before and after implement the third party logistics system and estimating the size of net benefits for the next five years for the target hospital. A questionnaire survey and in-depth interview with stake-holders were conducted to find out the satisfaction and effectiveness of the system. Findings: According to results, the cost-benefit ratio for the implementation of the system was 1.18. For the next five years, the cost-benefit ratio was 1.48, the net present value was about 1.7 billion won, and the internal rate of return was 64%. The satisfaction of internal stake-holders was relatively high, in terms of improving the concentration of unique tasks and increasing the efficiency of inventory management. Practical Implications: It was found that the increase in benefits had a greater effect on the change in the cost-benefit ratio than the increase in costs resulting from the expansion of logistics, and the increase in the present value of net benefits gradually decreased as the cost increased. In addition, overall job satisfaction and satisfaction with outsourcing companies were relatively low, which means that stabilization of the new system is important. Further study is needed for more accurate economic analysis.

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Convergent Influence of Subjective Happiness, Job Burnout and Psychosocial Stress on State Anxiety among Hospital Women Administrative Staff (병원여성행정직의 주관적행복감, 직무소진 및 사회심리적 스트레스가 상태불안에 미치는 융복합적인 영향)

  • Bae, Sang-Yun;Kim, Seung-Hee
    • Journal of Digital Convergence
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    • v.17 no.10
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    • pp.313-320
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    • 2019
  • This study ascertained convergent influence on state anxiety and its association with subjective happiness, job burnout and psychosocial stress among Hospital Women Administrative Staff(HWAS). The survey period was from July 4, 2018 to July 25, 2018. The subjects were 226 HWAS randomly extracted from 24 hospitals in J area. The data were collected using a structured self-administered questionaries. State anxiety was negatively correlated with subjective happiness, and it was positively correlated with job burnout and psychosocial stress. The covariance structure analysis showed that the lower subjective happiness, and the higher job burnout and psychosocial stress tend to increase state anxiety. In conclusion, in order to reduce the state anxiety of HWAS, it is necessary to increase subjective happiness, to reduce job burnout and psychosocial stress. These results are expected to be used for industrial health education and hospital internal customer management to reduce the state anxiety of HWAS. In the future study, it is necessary to investigate the convergent additional factors that affect the state anxiety of HWAS.

A Study on the Status and Direction of the Nursing Hospital Certification System (요양병원 인증제도의 현황과 방향에 대한 연구)

  • Park, Jong-won
    • Journal of Venture Innovation
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    • v.5 no.1
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    • pp.145-154
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    • 2022
  • This study briefly compares the first-cycle certification of nursing hospitals with the second-cycle certification, reviews the changes and achievements of the second-cycle certification and the third-cycle certification, and examples of challenges and solutions in the process of preparing the third-cycle certification. In this study, it is suggested as follows. First, in order to see the practical effect of certification intended by the government, the exhibition is prepared in a short period of time before certification. Second, after the implementation of the nursing hospital certification system, research on the hospital performance of the medical institution certification system is insufficient in terms of quality and quantity. Therefore, in order to see the effect on the certification system, various research support is also required so that research on this can be actively conducted. Third, design certification standard guidelines from a long-term perspective so that the standard guidelines for certification do not change significantly, and certify not only the guidelines but also individual standards and forms that can be used by medical institutions. Fourth, in the four-cycle certification, accurate and realistic guidelines for infection control and quarantine ward operation support should be developed. The importance of managing infectious diseases will be highlighted in the future due to COVID-19. Fifth, medical institutions can improve the quality of medical care in nursing hospitals and have competitiveness if their daily activities, not short-term certification preparation, are carried out in accordance with certification standards, which affects performance. Sixth, when preparing for certification, nursing hospital officials have problems in organizing documents or processing administratively in the short term as in the past. This is also based on the certification criteria for the usual business process.

간호인력 수급 및 간호관리료 차등제 실태 조사

  • 대한병원협회
    • Journal of the Korean hospital association
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    • v.37 no.2 s.312
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    • pp.65-73
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    • 2008
  • 대한중소병원협의회는 중소병원계의 최대 현안인 간호인력난 문제를 해결하기 위해 2007년 7월에「간호인력 수급 및 간호관리료 차등제 실태 조사」를 실시했다. 이는 근거(evidence)를 바탕으로 한 정책적 건의를 하기 위한 것이었다. 중소병협은 이 조사 보고서를 복지부에 건의한 결과 (1) 일부 군 지역(소득세법시행규칙상 의료취약지역)에 한해 7등급제 적용 유보 (2) 광역시를 제외한 지역에 소재한 병원 7등급 감산율을 5%에서 2%로 하향조정 (3) 요양병원 간호관리료 산정시 AN인력 포함 등의 성과를 거두었다. 중소병협은 중소병원계의 간호인력난 문제를 보다 더 근본적으로 해결하기 위해 현재 행정소송을 준비 중에 있다. 중소병협의 이러한 노력의 하나로 이루어진 간호인력난 실태 조사 보고서(요약본)를 게재한다.

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Comparison between the General public and Hospital staff on the Perception of Specialized Hospital Competencies (전문병원의 전문성역량에 대한 일반인과 병원종사자들 간의 인식비교)

  • Ha, Au-Hyun;Lee, Young-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.8
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    • pp.313-320
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    • 2019
  • This study compared and analyzed the levels of expectations of specialized hospitals, and the recognition of professional competency in specialized hospitals for the general public aged 20 years or older and those professionals on the hospital staffs who had more than three years of experience. The research period ran from July 2018 to May 2019. T-test and regression analysis were used for the analysis of the data. Research result; There was no difference in the level of expectations for the specialized hospitals between the general public and the hospital staffs. It was shown that the professional factor affecting subjective expectations of the specialized hospitals was a difference in the way of thinking between the general public and the hospital staff. The professional factor affecting the expected level of hospital use for the general public and hospital staffs was confidence in the doctors. However, the professional factors affecting the credibility of doctors differed between the general public and the hospital staff. The factor for the general public was excellent technical skill in the field, and the factor for the hospital staff was the specialized ability of doctor and their years of medical service. It is thought that efforts are needed to reduce the difference between the perception of hospital staff and that of the general public in order for specialized hospitals to continue to develop.

The Association between Adolescents Risk Behavior and Smoking (청소년 위험행동과 흡연과의 상관성)

  • Lee, Jun Beom;Hahm, Myung-Il;Kim, Dong Jun;Cho, Ha-Hyeon;Min, In Soon
    • Korea Journal of Hospital Management
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    • v.24 no.2
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    • pp.12-22
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    • 2019
  • Purposes: The purpose of this study was to examine the association between risk behaviors and smoking in Korean adolescents. Methods: This study used data from online survey of youth health behavior in 2017. Data from a total of 54,411 people (27,139 male, 27,272 female) were included in the analysis. chi-square test, simple logistic regression, multiple logistic regression were performed using SAS 9.4. Findings: Multiple logistic regression analysis showed that risk behaviors such as drinking alcohol experience, sexual experience, drug use experience and high caffeine energy drinks intake experience had a significant effect on smoking. Adolescents with drinking experience were more likely to smoking than those who had no experience(OR=8.58, 95% CI: 7.67~9.60). Adolescents with sexual experience were more likely to smoking than those who had no experience(OR=4.47, 95% CI: 3.91~5.11). Adolescents with drug use experience were more likely to smoking than those who had no experience(OR=2.32, 95% CI: 1.63~3.32). Also, adolescents with high-caffeine energy drinks intake experience were more likely to smoking than those who had no experience(OR=1.37, 95% CI: 1.23~1.53). Practical Implications: All the risk behaviors were significantly associated with smoking rates. Results of this study suggest that physicians and health workers in medical institutions and health centers should simultaneously serve education and consultation for the smoking cessation as well as for the prevention of risk behaviors.

Effects of Korean value incentive program on the in-hospital mortality in acute hemorrhagic stroke patients (가감지급사업 실행 후 급성기 출혈성 뇌졸중의 원내 사망률 변화 분석)

  • Seol, Jin-Ju;Yoo, Ki-Bong;Lee, Kwang-Soo
    • Korea Journal of Hospital Management
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    • v.27 no.1
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    • pp.20-30
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    • 2022
  • Purposes: This study purposed to evaluate the effect of a value incentive program(VIP) on the in-hospital mortality of acute stroke. Methodology: Study period was from January 2010 to December 2018. This study included 63 hospitals for acute hemorrhagic stroke that the mortality rate per month was more than one during study period. Independent variables were time variables and hospital characteristics such as hospital type, district and bed number. Interrupted time series analysis was applied to analyze the data. Findings: In case of general hospitals, the in-hospital mortality rate per month for acute hemorrhagic stroke tends to be increased by 0.03% in overall study periods but decreased by 0.32% after the implementation of the policy. On the other hand, tertiary hospital changes are not statistically meaningful. Conclusion: This study provides evidences how the VIP was effective in improving quality of acute hemorrhagic stroke care. General hospitals showed higher policy effect compare to that of tertiary hospitals.