• Proceedings of the Korea Information Processing Society Conference
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• 2022.05a
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• pp.730-732
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• 2022

코로나 및 사회적 거리두기 조치로 인해 배달앱 수요가 증가하고 있다. 하지만, 배달 서비스를 제공하는 배달 대행사의 지속적인 배달비 인상으로 인해 소비자들의 부담은 증대되고 있는 실정이다. 본 논문에서는 배달앱 이용에 대한 소셜링 서비스를 제공하여 소비자 및 1 인 가구 배달앱 사용자의 배달비 절감 방안을 제안한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.347-349
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• 2022

과열되는 배달 시장의 경쟁 속에서 수많은 배달원이 속도전에 내몰리고 있다. 배달 앱 시장에서는 속도전의 승리를 위해 단건 배달 서비스를 내놓았지만 이러한 배달 경쟁은 배달비 인상으로 이어져 소비자의 부담으로 돌아왔다. 본 논문에서는 배달 업무의 고른 분배를 통해 배달원들의 경쟁을 완화하고 전체 배달 시스템의 처리량과 신뢰도를 향상하고자 하였다. 따라서 목적함수의 최적화와 무작위성이라는 특징을 가진 유전 알고리즘을 활용하여 배달원들 간 배달 업무의 고른 분배를 통해 시스템 성능을 향상시켰다. 실험을 통해 기존의 배치 기법에 비하여 제안 알고리즘에서의 성능이 향상되었음을 확인하였다.

• Journal of Nutrition and Health
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• v.53 no.6
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• pp.688-701
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• 2020

Purpose: This study was performed to evaluate the importance and satisfaction of the selective attributes of delivery food and to analyze the factors affecting customer satisfaction. Methods: A total of 574 responses were collected from customers who had ordered delivery food for data analysis. Statistical analyses were conducted using the SPSS program (ver. 25.0) for frequency analysis, χ2 tests, t-test, factor analysis, Pearson correlation, multiple regression analysis, and Importance-Performance Analysis (IPA). Results: The importance of delivery food selection attributes was higher in the order of 'hygiene control level (4.72)', 'taste of food (4.64)', and 'delivery accuracy (4.40)'. Satisfaction assessment was higher in the order of 'taste of food (4.32)', 'delivery accuracy (4.26)', and 'convenience of using the delivery app (4.21)'. According to the results of IPA, items that were priorities for improvement were charges for delivery, discount offers, sufficient description of the menu, and rapid handling of customer complaints. On an average, overall customer satisfaction score of delivery food was 4.01 out of 5 points. Additionally, five satisfaction factors were extracted by exploratory factor analysis. According to the results of multiple regression analysis, quality of delivery platform (p < 0.001), quality of delivery service (p < 0.001), convenience and diversity (p < 0.001), quality of delivery food (p < 0.001), and health and safety (p < 0.001) had significant positive effects on overall customer satisfaction. Conclusion: To increase customer satisfaction among delivery food customers, restaurant or delivery platform managers should consistently improve not only the quality of the delivery platform but also the quality of the delivery food and service.

• The Journal of the Convergence on Culture Technology
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• v.3 no.2
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• pp.31-35
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• 2017

Recently, Many deliveries have sprung up and those are beginning to receive much attention from consumers. Like this, the application makes our lives more comfortable. Now, the delivery food application uses only static information of the user and the users only makes oder. In this thesis, however, the studies suggested that designed food application uses the user's location for mesuring a distance of delivery and estimated arrival time is displayed in the delivery application and The application provides a graphical view of the location of the user in real time.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.05a
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• pp.98-101
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• 2022

Before the delivery platform was established, when consumers ordered by phone to the store, a rider hired by the store directly delivered it or delivered it through a delivery agency. However, as the food service culture develops, delivery platforms grow and more people seek convenience, making it difficult to see orders without delivery platforms now. When ordering using the delivery platform in this way, there is a shortage of riders and a negative effect of increasing delivery costs for supply. Therefore, we propose a joint delivery chat app to solve the problems of the current delivery system and reduce delivery costs.

• Electronics and Telecommunications Trends
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• v.23 no.5
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• pp.24-31
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• 2008

선진 해외 우정사업자들은 확산된 인터넷 인프라와 진보된 정보기술을 활용하여 우편물의 물리적 배달에서 벗어나 해당 정보를 안전하게 배달하는 온라인 문서 배달 단계로 진화하고 있다. 관련 기술과 서비스의 동향을 살펴보기 위하여 안전한 문서나 서신의 배달과 관련된 기존의 오프라인 우편 상품의 특징을 우선 분석한다. 그리고, 전자상거래 시대의 각종 전자적 문서들을 안전하고 확실하게 배달할 수 있는 전자우편소인과 관련 기술의 국제표준 개발 역사와 기술적 구성을 살펴본다. 더불어, 이들이 물리적인 우편물 배달 서비스에서 온라인 디지털 배달 서비스로 진화한 서비스 사례 및 관련 기술 동향과 한국적 전자문서배달 서비스의 비즈니스 기회에 대한 시사점에 대해 분석한다.

• The Journal of the Korea Contents Association
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• v.21 no.1
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• pp.196-202
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• 2021

This study sought to find importance factors for the quality of delivery food service, identify the mutual importance of delivery food service quality studied in the preceding study, and derive the order of importance of each factor. To compare the priorities of factors determining the choice of quality of delivery food service, this study used a decision model using the appropriate Analytic Hierarchy Process (AHP) and carried out the process of quantifying the mutual evaluation. This process allows us to view the relative importance and priority of the selection factors. Through a prior study, the main factors of quality of delivery food service were classified and the main people of high importance were selected. According to the results of AHP the quality of deliver service is the main factor for the quality of delivery food service, and the quality of order service and food service is the key factor of the quality of delivery food service, which should take the upper hand in importance. This study results in how important specific factors are by giving relative self-weights to the lower factors, showing that convenience and accuracy always have the first and second place weight priorities in the lower factors, despite differences such as gender age and frequency of making them more convenient and accurate.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.01a
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• pp.285-286
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• 2022

본 연구는 주문을 하여 배달을 하기 까지 필요한 플랫폼들을 통합하여 더 나은 서비스를 지원하는 시스템이다. 주문이 가능한 주문 어플리케이션, 주문 관리 및 배달 대행 관리가 가능한 포스프로그램, 배달 대행 기사 사용하는 배달 대행 어플리케이션을 설계하였다. 주문 앱을 이용하는 소비자의 입장에서는 합리적인 가격을, 음식 업체 업주의 입장에서는 주문 어플리케이션 플랫폼 이용비 절감하는 효과를 제공한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.11a
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• pp.838-839
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• 2023

배달량 확산과 자율 주행 로봇의 실내외 주행이 가능해지면서 로봇을 활용할 주문 및 배달 서비스가 활발해지고 있다. 따라서 기존의 자율 주행 배달 로봇의 문제점을 개선하여 보다 나은 배달 서비스를 제공하고자 자율 주행 배달 로봇을 연구하였다. 배달 로봇에 AI를 적용하여 장애물 탐지, 최적코스 탐색을 통해 목적지까지 최적 경로로 이동하며, 배달 물품 안전까지 보장한다.

• The Journal of the Convergence on Culture Technology
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• v.8 no.6
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• pp.127-133
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• 2022

In the wake of COVID-19, more consumers prefer non-face-to-face services and the explosion in the use of delivery apps is shaping a new delivery culture. Meanwhile, in order to solve social problems such as platform monopoly of private delivery apps and increased brokerage fees, many municipalities are launching public delivery apps from 2020 onwards. However, consumers who are used for the existing private delivery apps are not aware of the public delivery apps and the utilization rate is low. In this study, we will look at the impact of sense of community and service quality (information quality, delivery quality) on the intend to use public delivery apps. Studies have shown that SOC and information quality have a significant impact on the attitude of using public delivery apps, but not delivery quality. In addition, the attitude of using public delivery apps has been shown to have a mediating effect on the relationship between SOC, information quality and public delivery app use intentions respectively. Therefore, to activate the public delivery apps, it was found that it is necessary not only to promote, but also to improve user convenience, such as product search and user review inquiry to improve information quality, along with efforts to strengthen the sense of local community.