• Title/Summary/Keyword: 민원서비스

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Comparison of Readability between Documents in the Community Question-Answering (질의응답 커뮤니티에서 문서 간 이독성 비교)

  • Mun, Gil-Seong
    • The Journal of the Korea Contents Association
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    • v.20 no.10
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    • pp.25-34
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    • 2020
  • Community question and answering service is one of the main sources of information and knowledge in the Web. The quality of information in question and answer documents is determined by the clarity of the question and the relevance of the answers, and the readability of a document is a key factor for evaluating the quality. This study is to measure the quality of documents used in community question and answering service. For this purpose, we compare the frequency of occurrence by vocabulary level used in community documents and measure the readability index of documents by institution of author. To measure the readability index, we used the Dale-Chall formula which is calculated by vocabulary level and sentence length. The results show that the vocabulary used in the answers is more difficult than in the questions and the sentence length is longer. The gap in readability between questions and answers is also found by writing institution. The results of this study can be used as basic data for improving online counseling services.

The effect of customer incivility on emotional exhaustion through negative affectivity (고객 무례행동의 부정적 정서를 통한 감정소지에 미치는 영향)

  • Han, Su Jin;Choe, Min Seok
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.1
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    • pp.486-496
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    • 2018
  • Customer incivility is an important stress factor employees performing service tasks, and this is equally true for employees who perform civil affairs services. The purpose of this study is to investigate the negative effects of adverse customer behavior and ways to reduce it. This study adopts the Conservation of Resource (COR) theory in order to examine customer incivility. This study predicts that customer incivility will negative emotions and eventually lead to emotional exhaustion in employees. We also predict that social support (organizational support, supervisor support, coworker support) perceived by employees would moderate the relationship between customer incivility and negative emotions. This study is based on 481 questionnaires collected from public officials. The results are as follows: First, customer incivility causes negative emotions. Second, negative emotions mediate the relationship between customer incivility and emotional exhaustion. Third, the relationship between customer incivility and negative emotions showed moderating effects on the perception of organizational support which is one of three types of social support. Based on the results of this study, implications, limitations, and future direction of research are suggested.

발명하는 사람들-제55호

  • Han, Mi-Yeong
    • The Inventors News
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    • no.55
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    • pp.1-16
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    • 2007
  • 선진국가 선도하는 창의적 여성경제리더 양성하자/발명지도사.시제품제작지원 시행/발행인 칼럼/특허심사처리 세계에서 가장 빠르다/글로벌 기업, 한국 특허청에 심사의뢰 쇄도/국유특허권 온라인 전자계약 시행/특허기술, "기술경매" 로 산다/여성발명인 거유 활동 영역 넓어/감귤와인 특허획득 이어 독일 등 해외 수출 기대/미더덕 냉동 않고도 장기 보관/특허민원서식 대폭 감축/특허청, 개도국 지원사업 대폭 확대/기상청, 날씨예보기술로 특허 받아/우리나라 국제특허출원 수준 세계 6위/건강관련 브랜드 상표출원 증가/친환경수로관 '도룡용 살린다'/고등학교에 첫 발명창작과 개설/욕조, 웰빙 휴식공간으로 자리매김/가습기, 공기정화.탈취.방향 등 다기능화/패치제 특허출원 해마다 증가/일 특허청, 분할출원기간 30일 연장/중 법원, 비아그라 특허군 인정/국내 제약사 유유 "미머크사 특허 침해" 주장/삼성전자, 지난해 미 특허 2천4백53건으로 2위/기업심볼마크는 단순, 상표는 길어져/LG전자 "대우일렉이 드럼세탁기 특허권 침해했다"/유.무선 통합 '원폰 서비스' 기술 개발/암환자 울린 과대광고제품 1백억원대 판매 적발/맥도날드 '해피밀' 광고 퇴출/세원셀론텍, 콜라겐 원천기술 특허/역사 속의 발명품/하루 10분 발명교실/특허Q&A/'S&D Trecap' 황지경 대표/경기도, 여성분야 소상공인창업자금 신설/특허청, 세계지식재산기구(WIPO) 진출확대/아이디어 착상 및 발명 기법/여성발명 활성화만이 국가경쟁력 키우는 첩경/히로자키의 광엽수 진액/해외 네티즌 인기 화제의 발명품들/여성기업 생산제품 MAS시 적격성 평가 면제/특허청, 시작품제작지원 5천만원까지 확대/지난해 짝파라치에게 3억2천3백만원 포상금 지급/입체방송 분야 특허출원 봇물/트랜스지방 퇴출 시민단체 '토트랜스 클럽' 출현/한국여성발명협회 회원사 발명품 가이드/

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A Study on the Quality Requirements of Administrative Data Using Statistical Purposes (행정정보의 통계적 활용을 위한 품질요건에 관한 연구)

  • Jang, On-Soon
    • Journal of Digital Convergence
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    • v.12 no.6
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    • pp.43-53
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    • 2014
  • This study aims to improve the openness of administrative data and to make extensive use of it in the academic and policy development, analyzing the quality requirements as the users' view of administrative data using statistical purposes. Conducted the exploratory analysis on the case of the Transaction-based Price Index of Housing, applying the administrative data of Realestate Transaction Management System in Korea, based on Denmark's 7 quality indicators for the statistical use of administrative data. According to the results of this study, the administrative data could improve the efficacy of the policy by facilitating the collection of the statistical data which help analyzing the actual market situations. On the other hand, the data have some constraints in adding the required items to producing the statistics, or improving the timeliness problem, due to the characteristics focused on the civil service.

A Web-based Real-time Odor Monitoring and Device Management System (웹기반 실시간 악취 모니터링 및 장치 관리 시스템)

  • Shen, Meiling;Kim, Sang-Chul
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.9 no.6
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    • pp.101-109
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    • 2009
  • The people around industrial complexes and polluted areas suffer from the many occurrences of odors, and frequently issue a request for solving the odors to their local government in charge of those areas. Recently local governments whose regions have a number of such areas have a great interest in monitoring odor occurrences and gathering air on demand. This paper proposes a system in which a user can perform real-time monitoring the values of odor and atmospheric sensors, and the management of odor sensing devices using the Internet browser. Compared to previous systems, the system has an advantage of providing the functions for controlling and managing a number of devices irregardless of the location of the user. Also, the system is built around a blackboard-based multi-process architecture, enabling the easy incorporation of a new software model to be found useful. To our experiment, users showed great satisfactions in terms of the easiness of use. Our system has been installed and operated in an area of a local government in which odors are likely to occur.

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A Methodology for the Improvement of Accredited Digital Certificate Integrating FIDO Biometric Technology and TrustZone (FIDO 생체기술과 안전영역을 연계한 공인인증서 효율화 방법)

  • Cho, Hwa-Gun;Yang, Hae-Sool
    • Journal of Digital Convergence
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    • v.15 no.8
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    • pp.183-193
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    • 2017
  • Digital accredited certificates issued under the Digital Signature Act provide essential functionalities for online service, so certificates are used for various services such as online banking, e-government. However, certificates can be stolen by hackers and users need to install separate software to use certificates. Recently FIDO, which aims to solve the problems of password-based authentication and the lack of interoperability between authentication methods, is used for biometric authentication and TrustZone, hardware-based secure environment, is used for safe smartphone usage. In this paper, the new service method is suggested which uses FIDO-based biometric authentication and stores certificates in TrustZone. This method can not only improve security and convenience but also be easily applied to the service because it uses built-in functionalities of new smartphones such as biometric sensors and TrustZone. It is expected that people can use certificates in a safe and convenient way with this method.

A Study on Surveying Techniques of Rural Amenity Resources Using Internet High-resolution Image Services - mainly on Google Earth - (인터넷 고해상도 영상서비스를 이용한 농촌어메니티 자원조사 기술에 관한 연구 - Google Earth를 중심으로 -)

  • Jang, Min-Won;Chung, Hoi-Hoon;Lee, Sang-Hyun;Choi, Jin-Yong
    • Journal of Korean Society of Rural Planning
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    • v.15 no.4
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    • pp.199-211
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    • 2009
  • The aim of this paper is to investigate the applicability of high spatial resolution remote sensing images for conducting the rural amenity resources survey. There are a large number of rural amenity resources and field reconnaissance without a sufficient preliminary survey involves a big amount of cost and time even if the data quality cannot always be satisfied with the advanced study. Therefore, a new approach should be considered like the state-of-the-art remote sensing technology to support field survey of rural amenity resources as well as to identify the spatial attributes including the geographical location, pathway, area, and shape. Generally high-resolution satellite or aerial photo images are too expensive to cover a large area and not free of meteorological conditions, but recently rapidly-advanced internet-based image services, such as Google Earth, Microsoft Bing maps, Bluebirds, Daum maps, and so on, are expected to overcome the handicaps. The review of the different services shows that Google Earth would be the most feasible alternative for the survey of rural amenity resources in that it provides powerful tools to build spatial features and the attributes and the data format is completely compatible with other GIS(Geographic information system) software. Hence, this study tried to apply the Google Earth service to interpret the amenity resources and proposed the reformed work process conjugating the internet-based high-resolution images like satellite and aerial photo data.

A Study on ALTIBASETM LOG ANALYZER method for highly scalable, high-availability (고확장성, 고가용성을 위한 ALTIBASETM LOG ANALYZER 기법에 관한 연구)

  • Yang, Hyeong-Sik;Kim, Sun-Bae
    • Journal of Digital Convergence
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    • v.12 no.5
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    • pp.1-12
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    • 2014
  • Recently, the need for non-stop service is increasing by the business mission-critical Internet banking, e-payment, e-commerce, home shopping, securities trading, and petition business increases, clustered in a single database of existing, redundant research on high-availability technologies related to technique, etc. is increasing. It provides an API based on the Active Log in addition to the technique of redundancy, ALTIBASE$^{TM}$ Log Analyzer (below, ALA), provides scalability and communication of the same model or between heterogeneous. In this paper, we evaluated the performance of ALA by presenting the design of the database system that you can use the ALA, to satisfy all the synchronization features high scalability and high availability, real-time.

A Study on Application Structure for IT Operational Risk in Financial Institute (금융기관의 IT운영리스크 관점에서의 응용프로그램 구조에 관한 연구)

  • Cho, Seong-Cheol;Nam, Cho-Yee;Lee, Kyung-Ho
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.24 no.4
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    • pp.705-719
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    • 2014
  • Recently the importance of operational risk is gradually increasing in risk management of financial institute. Especially the service interruption caused by system failure can lead to customer complaints, decrease of profit and customer secession. Thus, financial industry makes diverse effort to minimize the impact caused by the system failure of IT application. Common modules are used in IT system in financial industry to exclude redundant development and to use the system efficiently. However, when a failure in common module is occurred, the risk that affects all the tasks using the common module exists. In this study, the damage affected by a failure in application program is prevented separating common module which has a large risk by task in the perspective of IT operational risk. In order to cope with damage, the research on the factors related to common module is conducted and proposes the separating common module standard for decrease of operational risk of the financial IT.

The Improvement Plan of Parcel Coordinate Decide by Scale Change Suveying (축척변경측량에 의한 일필지 좌표결정의 개선방안)

  • 김감래;라용화
    • Proceedings of the Korean Society of Surveying, Geodesy, Photogrammetry, and Cartography Conference
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    • 2001.10a
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    • pp.17-44
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    • 2001
  • 지적도는 모든 지도중 가장 큰 대축척 지도이며 토지에 대하여 필지별로 지번, 위치 및 경계 등 소유권의 범위를 등록하는 것으로서 국민의 기본권리인 토지에 대한 소유권과 그 이용을 보장할 수 있는 가장 기본적인 특성을 가지고 있다. 도형자료인 현재의 지적도는 1910년 토지조사사업에 의하여 실제 토지필지를 1/1,200로 축소하여 도면에 등록한 도해지적으로 제도오차, 축척오차, 신축오차, 도곽접합 등의 기술적인 오차와 측량을 할 때마다 각기 측량사에 따라 개인오차의 누적으로 성과결정에 있어서 차질을 가져다주고 있다. 따라서 이러한 문제를 해결하기 위하여는 지적재조사사업이 가장 바람직하지만 복잡한 과정을 거쳐야 함으로 그 이전에라도 축척변경사업을 통하여 새로운 지적체계로서 토지이용상태에 따라 토지의 경계를 수치좌표로 등록하는 수치지적체계로 전환하여 지적측량의 정확도와 정밀도를 높여 지적불부합지에 대한 민원을 해소함으로써 재산적 가치를 증대할 뿐만 아니라 국민의 소유권 보호 및 양질의 서비스 개선에 그 목적이 있다. 본 연구에서는 해당지역의 지적도를 독취, 정도곽으로 보정하여 일필지를 공부상면적의 공차범위 이내로 조정한 후 현형도와 지적도를 조정(Orientation)하여 좌표를 저장하였다. 일필지 좌표결정 방법에는 CAD기능을 이용하여 컴퓨터의 모니터에서 지적도를 이동 및 회전함으로써 위치를 결정하는 방식, 모니터상에서 국부적으로 위치를 결정하는 방식 및 디지타이져상에서 결정하여 모니터상에서 조정하는 방식있다. 현실적으로 국부적인 방법이 합리적이라고 생각되어 모니터상에서 조정(Orientation)하여 국부적으로 좌표 위치를 결정하는 방법으로 연구하고 성과를 비교, 검토하였으며, 그 결과 다음과 같은 결론을 얻었다. 1. 지적도면은 토지조사사업 한지를 배접한 켄트지를 사용함으로써 종이의 신축으로 인하여 정도곽으로 보정을 하면 독취면적은 대부분 공부상면적보다 늘어났다. 2. 좌표의 이동량이 일률적이지 못하므로 기초점에 대한 문제라고 생각되며, 따라서 도해지적을 수치지적으로 전환함에 있어서 가장 우선되어야 할 사항이 기초점 정비라 하겠다.

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