• Journal of Distribution Science
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• v.10 no.4
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• pp.37-45
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• 2012

The popularity of courier services in Korea has made it an essential part of the country's domestic logistics industry, bolstering the growth not only of the national economy, but also the quality of people's daily lives. An effective strategy for courier companies in Korea would be to provide high-quality services to their existing target markets with the goal of maximizing customer loyalty. This study investigates structural relationships between customer loyalty and service quality as a set of factors and between customer trust and customer satisfaction. These antecedent relationships will be used to understand the "performance formation model" through service quality. In this study, service quality, as a set of factors, is considered to be the independent variable, while customer satisfaction and customer trust are both treated as intervening variables. Finally, customer loyalty is the dependent variable. Following a review of the literature, this paper's proffered hypothesis will be investigated in terms of whether the independent and intervening variables significantly affect customer loyalty. A statistical analysis of the empirical research was carried out using both SPSS 18.0 and AMOS 18.0 The results of this study's empirical analysis show three conclusions. First, among the intervening variables (customer satisfaction and customer trust), customer satisfaction is significantly correlated with customer loyalty. Customer trust, however, was shown to have little or no relationship to customer loyalty. Second, the quality of service variable seems to influence customer satisfaction, customer trust, and customer loyalty. Third, with respect to the relationship of intervening variables, customer trust affects customer satisfaction. Thus, the companies that have a competitive advantage in Korea have successfully maximized customer loyalty for their existing customers. Courier companies will need to research and study customer needs. Therefore, this research suggests that effective courier service management can be better understood through the application of the service quality performance formation model, which can enhance the quality of service provided by domestic courier services. This research is limited to investigating qualitative variables, such as the service quality factors, customer satisfaction, and customer trust. It would be helpful for future research on courier services to consider quantitative variables, such as price and weight.

• Journal of Korea Port Economic Association
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• v.33 no.3
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• pp.53-68
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• 2017

The purpose of this study is to develop a new Korean container freight index by applying weights based on the global trade volume. To achieve this, it was decided to determine the conditions such as establishment of routes and regions, weighting of trade volumes which based on prior research and expert advice. Based on this, the individual index and regional index and composite index were calculated, and then reliability and statistical significance of the index was verified through correlation analysis and Granger causality analyses. This study suggest the following findings, through the development of the Korean container freight index. Firstly, Korean freight index reflects the overall market situation and can be used as a benchmark for determining the conditions of each market, consisting of criteria of region and routes. Secondly, it is possible to reflect the market conditions in which actual freight differences exist, since it has developed separate indexes for export and import routes. Finally, The composite index is the only index that reflects not only exports and imports but also 27 individual routes based on Busan, which is the most comprehensive indicator of the korean container freight market.

• Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.16 no.5
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• pp.83-89
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• 2002

The purpose of this paper is to assess experimentally system stability of the 154［㎸］transmission system due to the current of the forthcoming AC High-Speed Railway (HSR) era. It introduces a simple method to evaluate the system stability. The proposed method also shows the relationship between stability and power losses, and the stability indices made by the numerical process proposed in this paper will be used to assess whether a system can be stabilized or not. This paper also presents the improvement of the stability via loss reduction using a shunt compensator. Reactive power compensation is often the most effective way to improve both power transfer capability and system stability. The suitable modeling of the traction power system should be applicable to the PSS/E. The proposed method is tested on a practical system which will be expected to accommodate the heavy HSR load.

• The Journal of the Korea institute of electronic communication sciences
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• v.8 no.6
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• pp.923-931
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• 2013

RFID (Radio Frequency Identification), which is a kind of the electronic tag, is a wireless access device using the radio frequency for recognizing the ID information. It has a variety of application such as the bus card, gate access card, distribution industry, and management of construction materials. The performance and size of RFID depend on the penetrability, recognition ratio, memory size, multi tag recognition, external pollution dust, and exterior impact, and RFID requires the packaging to protect itself considered above factors. Recently, RFID is diversely employed to effectively manage construction materials and the RFID packaging, which is robust to the external impact, is required to attach RFID on construction materials. In this paper, we propose the construction material RFID packaging designed to be robust for the external impact and to be practicable for change of the broken RFID. For the change of RFID, we separate the cast and body of the packaging. Also, we present the detail drawing for the proposed construction material RFID packaging and implement the performance evaluation of the packaging manufactured using 3D printer.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.17 no.2
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• pp.341-346
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• 2013

Refrigerated warehouse inventory management program which manages the logistics of shipping&receiving and inventory quickly and accurately is a costly and labor-intensive maintenance because it is operated in the legacy system on a closed client-server environment. There are no services available for consignees who are the consumers of refrigerated warehouses except fax or phone for orders which makes the business process inefficient and creates many problems such as error and inaccuracy. In this paper, we design and implement a mobile framework with a legacy system supporting various services to the consignees for solving problems of outdated legacy systems and no services to use. The system supports promptness and accuracy which give the users improved satisfaction by providing orders and queries of inventory for the consignees on mobile devices.

• Archives of design research
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• v.18 no.1 s.59
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• pp.205-214
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• 2005

A development proposal that maximizes the trend of travel souvenir and articles toward tourism and natural resources through utilization of the Limited Production method was the focus of the present research. First, the flaws of travel souvenir and articles, currently produced in Inje, Kangwon-Do, were identified, as were the regional uniqueness of the area. The comparative advantages of developmental conditions of the above-specified region to various other Si/Kun regions were demonstrated to ascertain the optimal production method of travel souvenir and articles. The results are as follows. Superior supply of,7aw materials necessary for production of wood-worked travel souvenir and articles are abundantly available and the dose proximity of 17 existing workshops self-contain the production capacity to sustain the Limited Production method. Furthermore, the regional governing council conveyed positive attitudes towards the prospect of creating a regional production complex of wood-worked travel souvenir and articles. The results demonstrate that the optimal method of maximizing the trend of travel souvenir and articles toward tourism and natural resources is achieved through systematic collaboration of industry, education, and tourism that promote development, production, and merchandising of Inje's regional travel souvenir and articles.

• Proceedings of the Korean DIstribution Association Conference
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• 2007.11a
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• pp.43-66
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• 2007

의약품 산업은 소득 수준의 향상에 따라 건강에 대한 관심이 고조되고, 과학 기술의 발달에 따라 난치병 치료제가 개발되면서 세계 의약품 시장이 지속적으로 성장하고 있어, 21세기의 가장 주목 받는 차세대 성장 동력 산업 중 하나로 분류 된다. 이러한 의약품 산업은 정밀 화학이나 생명 공학 기술의 첨단 산업 분야로서 고도의 두뇌 인력을 필요로 하는 고부가가치 산업이기 때문에, 부존자원이 빈약하고 인적자원이 풍부한 우리나라의 경우 차세대 성장 동력 산업으로 육성하여야 하는 산업이다. 본 논문은 2007년 4월 2일 한${\bullet}$미 FTA 의약품 분야 체결이 한국 의약품 유통에 미치는 영향올 분석 및 검토한 후, 국내 제약사의 위기 상황을 극복하기 위한 대응 방안으로서 새로운 사업 모델인 셀프 메디케이션의 활용 방안에 대해 연구하였으며, 전략적 관점에서 선택과 집중의 이슈를 유형별로 나눈 후 국내 제약사의 강점인 일반 의약품, 대체 의약품 시장의 효율성과 기능을 강화할 수 있는 방안에 대해 연구하였다. 이를 위해 의약품의 특정과 경로 별 유통구조의 특정 그리고 우리나라와 선진국의 사례를 비교 분석한 결과 유럽 제약회사의 경우처럼 R&D 등 기술 혁신에 필요한 투자가 부족하면 세계의약품 시장의 경쟁에서 뒤떨어지고, 반대로 쥴릭 파마 코리아의 경우처럼 선진 다국적 물류회사의 국내 의약품 도매시장 석권이라는 현상도 알 수 있었다. 또한 미국과 FTA를 체결한 국가들의 많은 부작용 사례와 한${\bullet}$미 FTA 의약품 분야의 이슈를 비교 검토한 결과 많은 부정적 영향이 미치는 것으로 확인되었다. 따라서 국내 제약사의 위기 상황을 극복하기 위해 셀프 메디케이션을 전략적 관점에서 선택과 집중의 이슈에 대해 국내 제약사의 유형별로 대웅 방안을 제시하였다.

• Journal of Intelligence and Information Systems
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• v.12 no.3
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• pp.83-93
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• 2006

This paper is wireless location awareness technology using RFID. We investigates the Location of the received Signal strength reported by RF Analyses of the data are performed to understand the underlying features of location fingerprints. The system is performed factors the extreme environmental Emit signal, which consists of a unique 5000 Terminals. The Location Service have become very popular in many service industries, purchasing and distribution logistics, industry, manufacturing companies and a parking place. The Technically optimal Solution would be the storage of Intelligence information in the most common form of electronic data-carrying device in use in everyday life is the smart card based upon a contact field (telephone smart card, bank cards). The method of an indoor positioning experiment system is compared using measured Location data and a charge of service. The result of research showed the following: first, to check out the mechanism between benefit of system installation and operation of Active RFID. Second, it contributed on indoor wireless location intelligence system efficiency.

• Journal of Korea Port Economic Association
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• v.29 no.2
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• pp.211-238
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• 2013

The Port Logistics Information System (Port-MIS) is the system that processes all of port management such as entry and departure of ships, using facilities within ports, port traffic control, cargo entering and carrying and tax collection in 31 trade ports over the whole country. Lately, The Port Logistics Information System (Port-MIS) has been reformed as a WEB-based system and established basis to provide real time information support structure, diversification of civil complaint system, and optimized civil complaint service by using wire and wireless internet. The typical study on the Port Logistics Information System was C/S program and EDI-centered. But it has significance to study on service quality measurement of WEB Port-MIS that has been served as a new web-based platform since April 2010, for there was no such a study until now.

• International Commerce and Information Review
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• v.19 no.2
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• pp.237-258
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• 2017

This research thoroughly analyzes prior literature related to the flexibility of cargo airlines to switch the airport and discusses the driving factors of such footloose nature. The main purpose of the study is to identify the most deterrent factors leading to airport relocation decision which determines cargo industries role on the global trade. Qualitative research based on systematic process analysis was conducted as a main research method. As a result, 24 factors related to airport-airline relationship were chosen and categorized into four main groups; (1) Location issues, (2) Restrictions, (3) Poor quality, and (4) High costs. The findings derived from the analysis of selected studies suggest that restriction related issues (e.g. night-time flight restrictions, customs administration) followed by location issues (e.g. absence of origin destination demand) have created more constraint to airport-airline relationship.