• 한국HCI학회:학술대회논문집
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• 2006.02b
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• pp.147-155
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• 2006

최근 동양사상은 사회, 문화 전반에 걸쳐 활용되고 있으며 디자인 분야에 적용하려는 연구 역시 지속적으로 이어져오고 있다. 이러한 맥락으로 볼 때 동양사상과 인터페이스의 관계에서도 음양오행, 팔괘, 하도낙서 등의 기본원리에 의한 적용이 가능하다고 유추할 수 있으며, 우주 만물의 조화와 균형을 추구하고 있는 동양사상을 사용자 인터페이스에 적용한다면 사용하기 쉬움과 어려움의 균형이 적절하게 조화를 이루어 인간이 보다 자연스럽게 사용할 수 있는 UI가 개발될 가능성을 가지고 있다고 할 수 있다. 본 연구는 구궁. 팔괘의 의미에 따른 모바일폰 메뉴 구조를 통하여 단순히 사용빈도가 높거나 유사한 항목간의 관계, 기업의 마케팅을 위한 관계 설정이 아닌 각 기능이 가지고 있는 본질적 의미를 팔괘로 해석하고, 구궁에 적용함으로써 질서와 조화를 갖춘 메뉴 관계를 형성하고, 이를 통해 인간이 보다 자연스럽게 사용 할 수 있는 UI를 제언하고자 하는 목적으로 진행되었다. 연구방법으로 음양오행, 주역의 팔괘 등을 체계적으로 수용하고 있으며, 구궁이라는 9개의 공간에 의미와 시간의 요소를 조합하여 해단함으로써, 인간사 전반에 걸친 해석이 가능한 '기문둔갑'이라는 동양학문을 제시하고, 이를 토대로 사용자 인터페이스와의 관계를 밝히고 적용가능성을 설명하였다. 사례연구로 $3{\times}3$ 메뉴구조의 모바일폰 디스플레이 인터페이스에 기문둔갑의 기초인 구궁, 팔괘를 적용하는 방법을 설명하고 디자인전공자 30명의 설문으로 얻은 사용자 멘탈모델과 비교 분석하여 디자인에서의 동양사상 활용 가능성을 설명하였다.

• Archives of design research
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• v.17 no.2
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• pp.221-230
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• 2004

Existing usability testing method, particularly lab-based usability testing, has been widely implemented for development of user interface. However, the method has critical disadvantages such as high cost, time and effort, unnatural testing environment, and lack of user's direct participation in information architecture. With these backgrounds, this paper aims to develop the web-based participatory tool with particular focus on card sorting. Our tool was developed for allowing user to participate in card sorting with his own computer through web. All the data generated while user is participating in the test are automatically sent to the server, which makes it very easy to collect card sorting data. Users can drag cards of interface elements directly and build the interface structure in their own from their computer-screen so that they can represent their mental models on interface structure of testing website. These functions of our tool can help designers to implement card sorting without tedious and time consuming procedures and improve the method of usability testing by reinforcing user's active participation in building an information architecture.

• 한국HCI학회:학술대회논문집
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• 2009.02a
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• pp.976-983
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• 2009

Ambient Information System is an expanded term from Ambient Displays that are aesthetically pleasing displays of information which sit on the periphery of a user's attention. It describes a large set of applications that publish information in a highly non-intrusive manner[4]. Recently, as importance of the media that affects human senses and individuals' experiences increases, the role of an Ambient Information System for Public is also increase. Therefore, in this paper, the emphasis is on finding a suitable form of the Ambient Information System based on some design dimensions and we sampled possible 13 design dimensions of the practical application of an Ambient Information System for Public. For verifying the validity of our findings, we installed "Follwingflow", an interactive LED illumination and carry out an experiment on the dimensions.

• The Journal of the Korea Contents Association
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• v.17 no.3
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• pp.74-87
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• 2017

This paper aims to elicit user-defined hand gestures for the small cylindrical displays with flexible displays which has not emerged as a product yet. For this, we first defined the size and functions of a small cylindrical display, and elicited the tasks for operating its functions. Henceforward we implemented the experiment environment which is similar to real cylindrical display usage environment by developing both of a virtual cylindrical display interface and a physical object for operating the virtual cylindrical display. And we showed the results of each task in the virtual cylindrical display to the participants so they could define the hand gestures which are suitable for each task in their opinion. We selected the representative gestures for each task by choosing the gestures of the largest group in each task, and we also calculated agreement scores for each task. Finally we observed mental model of the participants which was applied for eliciting the gestures, based on analyzing the gestures and interview results from the participants.

• Archives of design research
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• v.20 no.1 s.69
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• pp.177-188
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• 2007

This study is about the design of teaching assistant robots that helps elementary school teachers while giving lectures. It focuses on finding images which fits the role of teaching assistant robots, not merely suggesting several designs of robots that are just preferred by children. For this study, the qualities that satisfy the role of teaching assistant were studied by literature reviewing. These qualities were grouped and prioritized to arrange them as role images of teaching assistant robot, through questionnaire to teachers and student teachers. Using the role images and basic adjectives as standards, children performed the image mapping with the pictures of existing robots. This allowed us to find out how children accept the external features of each robot, and which external feature has to be used in order to reveal the role images. And taking form of workshop, children expressed their own images of a teaching assistant robot, a robot's height and location in classroom was surveyed. Based on these studies', three design guidelines of teaching assistant robot have been suggested.

• The Journal of the Korea Contents Association
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• v.10 no.10
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• pp.120-127
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• 2010

Today we always can take a picture and enjoy it anywhere and anytime with a propagation of digital camera and camera phone. Even though the amount of digital picture content produced in every day life has been increasing, the way of enjoying it was just with phones or PC monitors. A small size screen of a cell phone and a desktop monitor are not suitable environment for enjoying digital picture, so the new market for digital photo frame has been opened. Until now, various kind of digital photo frames of many manufactures have been released for several years, but they have similar interaction way each other due to the limitation of their hardware specification so don't fill the intuitive mental model that users have about the product called a photo frame. Thus, this research aims to suggest an interaction way of digital photo frame providing with better usability and emotional satisfaction according to the spatial environment that it's located and users' behaviors.

• Archives of design research
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• v.13 no.1
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• pp.29-38
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• 2000

Many computer system; (or program;) have been desigoc>d without taking their users needs into accOlmt To provide a practical and comprehensive introduction to the design and development of user interfaces, desigrer (or developer) is suggested to analyze and evaluate requirements from the view point of users and to design more effective program;. The su~ect of this thesis is to analyze and criticize tre details of Wonder-land, that is a demo multimedia ill-ROM title, in respect to User Interface Design and Development. By applying the coocepts, teclmiques and ideas to a real life study and analyzing and criticizing it from the view point of users, desigrer lets the program revised and developed by users. For User Interface Design and Development purposes this tresis analyzes and criticize the characteristics of the program already made, the current user interface design, mental models and users learning about the program. As a result it is founded that the program requires to be analyzing and criticizing continuously from a cognitive point of view to design and develop it successfully.

• Archives of design research
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• v.15 no.1
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• pp.407-414
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• 2002

Human does information processing more efficiently using mental model at his understanding process. if We know what mental model is, we will know how to percept that. Similarly is it used visual mental model to percept visual object\ulcorner If it is true, we will analysis how man to understand. In this research, we have one experimentation to timid out that is true. So we did experimentation to know how man to understand new products by visual mental model. So we use 2700cc car's side view as stimuli. To A Subjects, we give them to see re\ulcorner size view before 120% ratio. To B Subject, we give them to see 120% ratio. After a experimentation, It is true that we make hypothesis that A Subjects percept this stimuli too long then B Subjects. Accordingly it proves human to use visual mental model to percept visual object. The result of experimentation, a testee use preliminary stimulus as basis of evaluation. It means that he use mental model as basis of evaluation of main stimulus. Accordingly development of new design can afford more strategic approach. Industrial designer who want to strategic approach can forced on high-weighted form attribute as consumer gives.

• Journal of Intelligence and Information Systems
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• v.25 no.3
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• pp.221-238
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• 2019

Recently, companies and public institutions have been actively introducing chatbot services in the field of customer counseling and response. The introduction of the chatbot service not only brings labor cost savings to companies and organizations, but also enables rapid communication with customers. Advances in data analytics and artificial intelligence are driving the growth of these chatbot services. The current chatbot can understand users' questions and offer the most appropriate answers to questions through machine learning and deep learning. The advancement of chatbot core technologies such as NLP, NLU, and NLG has made it possible to understand words, understand paragraphs, understand meanings, and understand emotions. For this reason, the value of chatbots continues to rise. However, technology-oriented chatbots can be inconsistent with what users want inherently, so chatbots need to be addressed in the area of the user experience, not just in the area of technology. The Fourth Industrial Revolution represents the importance of the User Experience as well as the advancement of artificial intelligence, big data, cloud, and IoT technologies. The development of IT technology and the importance of user experience have provided people with a variety of environments and changed lifestyles. This means that experiences in interactions with people, services(products) and the environment become very important. Therefore, it is time to develop a user needs-based services(products) that can provide new experiences and values to people. This study proposes a chatbot development process based on user needs by applying the design thinking approach, a representative methodology in the field of user experience, to chatbot development. The process proposed in this study consists of four steps. The first step is 'setting up knowledge domain' to set up the chatbot's expertise. Accumulating the information corresponding to the configured domain and deriving the insight is the second step, 'Knowledge accumulation and Insight identification'. The third step is 'Opportunity Development and Prototyping'. It is going to start full-scale development at this stage. Finally, the 'User Feedback' step is to receive feedback from users on the developed prototype. This creates a "user needs-based service (product)" that meets the process's objectives. Beginning with the fact gathering through user observation, Perform the process of abstraction to derive insights and explore opportunities. Next, it is expected to develop a chatbot that meets the user's needs through the process of materializing to structure the desired information and providing the function that fits the user's mental model. In this study, we present the actual construction examples for the domestic cosmetics market to confirm the effectiveness of the proposed process. The reason why it chose the domestic cosmetics market as its case is because it shows strong characteristics of users' experiences, so it can quickly understand responses from users. This study has a theoretical implication in that it proposed a new chatbot development process by incorporating the design thinking methodology into the chatbot development process. This research is different from the existing chatbot development research in that it focuses on user experience, not technology. It also has practical implications in that companies or institutions propose realistic methods that can be applied immediately. In particular, the process proposed in this study can be accessed and utilized by anyone, since 'user needs-based chatbots' can be developed even if they are not experts. This study suggests that further studies are needed because only one field of study was conducted. In addition to the cosmetics market, additional research should be conducted in various fields in which the user experience appears, such as the smart phone and the automotive market. Through this, it will be able to be reborn as a general process necessary for 'development of chatbots centered on user experience, not technology centered'.