• Title/Summary/Keyword: 매니저 역량

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An Empirical Study on Relationship Between Incubator's Service and BI Performance by the Moderating Effect of Business Incubation Competency (BI(창업보육센터)의 업무역량이 보육지원서비스와 BI 성과간에 미치는 조절효과에 관한 실증연구)

  • Yang, Dong-Woo;Park, Man-Hee;Kwon, Young-Seok
    • Proceedings of the KAIS Fall Conference
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    • 2010.11b
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    • pp.646-650
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    • 2010
  • 최근 들어 고용없는 성장 및 청년 실업율이 높아지면서 기술을 기반으로 한 창업의 산실인 창업보육센터(Business Incubator : BI)의 역할이 주목을 받고 있다. 이와 더불어 이에 대한 연구들로서 BI의 효율적인 운영과 성과측면에도 많은 연구들이 이루어져 왔다. 국내외 선행연구들은 크게 BI의 지원서비스유형 및 정도가 입주기업의 성과에 미치는 영향 과 입주 기업의 특성유형 및 정도가 성과에 미치는 영향으로 대분된다. 즉 BI의 성공요소들(Critical Success Factors), BI의 지원서비스, BI 내부조직 등과 BI 성과와의 상관관계분석 등에 초점이 맞추어 졌다. 또한 입주기업들이 BI 입주시 지니고 있는 잠재적인 역량 즉, 사업아이템 경쟁력이나 CEO역량, 기술 사업화 역량들이 기업들의 사업화성공률 향상과 BI의 성과에 영향을 미치는 것으로 분석되었다. 그러나 BI의 성과에 영향을 미치는 업무시스템 관여정도와 매니저의 역량에 대한 연구는 미흡한 측면이 있었다. 따라서 본 연구는 이러한 문제들을 연구하기 위하여 첫째, BI가 제공하는 보육서비스 특성과 이러한 특성들이 BI성과에 영향을 미치는 상관관계를 분석하고 둘째, BI의 업무역량이 보육지원서비스와 BI 성과에 미치는 조절효과를 분석하고자 하였다.

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The Empirical Study on Relationship Between Evaluation Index Characteristics for Occupancy of Business Incubator(BI) and BI Performance : focused on the Moderating Effect of BI Competence (창업보육센터(BI) 입주심사지표특성과 성과의 관계에 관한 실증연구 -BI 역량의 조절효과를 중심으로)

  • Park, Man-Hee;Yang, Dong-Woo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.12 no.1
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    • pp.233-247
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    • 2011
  • With recent increase in growth without employment and unemployment rate, Business Incubator (BI), which is the birthplace of business start-up, is drawing much attention. Therefore, numerous studies had been carried out from the perspectives of efficient operation and performances of BI. Preceding studies at home and abroad were concentrated mainly on the effect of Critical Success Factors of BI on performance, or on internal operational programs or support services of BI. Recently, assertion that potential capacity of companies located in BI at the time of their commencement of occupancy imparts effect on the performance has been presented. Therefore, this Study, in order to pursue research on above issues, will, firstly, analyze the effect of the characteristics of evaluation of companies wishing to be located in BI conducted by each BI, and, secondly, regulation effect of characteristics of evaluation of companies wishing to be located in BI imparted on performance in connection with the work capabilities of BI and capabilities of manager. The results of analysis illustrated that the expertise, among the capabilities of CEO, imparts affirmative effect on the success rate of business start-up. Product competitiveness and marketability displayed affirmative effect on the success rate of business start-up when work capability (operational intensity) is applied. In particular, although the financing capability of CEO of the company located in BI, as an important factor, imparts negative effect on the success rate of business start-up, it implies affirmative regulation effect through the capabilities of manager.

영국지역상권활성화정책:영국TCM과BID

  • Seo, Yong-Gu
    • Proceedings of the Korean DIstribution Association Conference
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    • 2005.11a
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    • pp.463-485
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    • 2005
  • 2000년대 이후 영구 지방 정책의 목표는 지역의 ‘균형 발전’과 ‘지속 가능 발전’을 촉진하는 것이다. 최근 영국에서는 미국에서 도입된 BID 제도가 정부의 적절한 지원과 개발 주체들의 협업의 성공으로 영국 전역에 급속히 퍼지고 있다. 성공사례를 분석한 결과 다양한 프로젝트 참여자들의 이해관계와 참여를 조정하는 ‘프로젝트 매니저’의 역량이 가장 중요하며 영국 TCM과 BID 제도의 핵심은 지역 마케팅(place marketing)이자 지역 브랜딩 (place branding)임을 알 수 있었다. 한국의 경우 영국형 TCM과 BID가 도입되기 위해서는 정보의 섬세한 마스터 플랜과 프로젝트 ‘종합성과평가’(CPA)가 먼저 준비되어야 하며 동시에 지역 마케팅에 대한 이해와 인식을 지금보다 획기적으로 제고 시켜야 한다.

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Development of a Shop Manager Training Program for Vocational Education High School Students (직업 역량 강화를 위한 고등학생 대상 샵 매니저 교육 프로그램 개발)

  • Lee, Jisoo;Lee, Yoon-Jung;Noh, Hyekyun
    • Journal of the Korean Society of Clothing and Textiles
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    • v.42 no.4
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    • pp.599-611
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    • 2018
  • This study develops a training program for vocational high school students. This study implemented the ADDIE teaching-learning model and was conducted in the sequence of analyses, design, development, implementation and evaluation. In the analysis phase, the existing studies related to vocational competency training were analyzed along with an analysis of the current education programs and suitability assessment. Based on the analysis, the education program was designed and contents were determined. The program consisted of 5 chapters and 17 unit hours of instruction. Reigeluth's (1987) theory was used as the framework for organizing educational materials in the development phase. The programs were implemented on students and evaluated by students as well as experts. Students evaluated the program in terms of the degree of motivation for learning, comprehension of learning content, perceptions of lessons in classes as well as the advantages and disadvantages of the program. Experts evaluated the program in terms of program validity. The results indicate the developed program was useful for training students vocational competencies as shop managers. This study contributes to the field of fashion education, by presenting an example of systematic development of an educational program in connection with industry.

A Study on the Post Management Impact of Consulting Service for Small and Medium Enterprise in Korea (한국중소기업을 위한 컨설팅서비스의 사후관리 효과에 관한 연구)

  • Jung, Goo-Sang;Lee, Sung-Hee;Kim, Young-Jin;Kim, Sun-Ah;Kim, Tae-Sung
    • Journal of Digital Convergence
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    • v.10 no.6
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    • pp.159-169
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    • 2012
  • The purpose of this study is to analyze the post management impact of consulting service for small and medium enterprise in Korea using hierarchical multiple regression analysis. The results show that first, consulting activities have an effect on the consulting performance. Second, this research found that post management is an important moderate variable between consulting activities and performance. This study have an important meaning that we confirm a part of the knowledge management service for the consulting service, which is considered temporary task, to practice sustainability business.

A Study for Raising up Entrepreneurship Facilitators with having Angel Investing Potentials to Promote "Creative Entrepreneurship" (창조형창업 활성화를 위한 엔젤투자역량 겸비 창업 Facilitators 양성방안 연구)

  • Yang, Young Seok;Hwangbo, Yun;Byun, Young Jo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.8 no.3
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    • pp.27-37
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    • 2013
  • In recent, Korean government TF Team announced new entrepreneurship policy of establishing virtuous cycle in high-tech venture startup financing ecosystem with emphasizing on 'boosting up angel investment and M&A.' This policy is brought not only to come up with the previous policy defects of creating less creative starts-up despite that government has put die-hard efforts, such as big chunk of budget dumping and policy preference, to promote high-tech starts-up since the year of 1997, but also to found right momentum of shifting entrepreneurship policy paradigm from government-direct to entrepreneur into indirect via utilizing the market forces. In particular, this policy puts a highlight on promoting angel investment, representing unfolding red carpets for creative economy. However, this policy confront critical fatal flaws such as a serious lacks of business angels which carry out the core function of government policy. In worse off, business angels cannot be raised up in short term period by taking other practical entrepreneurship ecosystem cases. As alternative, this paper propose the raising-up over entrepreneurship facilitators with having angel investing potentials in short term. In specific, this paper suggest the training methodology over the previous BI manager, passive simple angel investors, and consultants in entrepreneurship for embedding entrepreneurship facilitators. This paper carries four different specific studies. First, this paper implement literature review for entrepreneurship policy with respect to evaluating the previous entrepreneurship policies and making a diagnosis over its consequences. Second, it carries theoretical literature reviews relating to Korean angel investment and business incubation. Third, it proposes the concept of entrepreneurship facilitators. Fourth, it brings the alternatives of raising up entrepreneurship facilitators.

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The Activation and Export Strategies of Call Center Manager Certification Test (고객센터 관리자 인증제도의 활성화 및 수출 상품화 방안에 관한 연구)

  • Kim, Iljin;Cheong, Kiju;Li, Yan
    • Journal of Service Research and Studies
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    • v.5 no.2
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    • pp.161-176
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    • 2015
  • The significance of upgrading current certification service for customer center manager and counsellor in Korea Call Center Information Research Center-affiliated Call Center College is dramatically increasing due to steady applicants for the last few years, while there is a need to expand the numbers of applicants with a new channel. This paper has suggested the directions for developing IBT system to hold a dominant position in the certification business industry. Providing IBT channel, mainly base upon internet and utilizing various IT infra for the PCCM (Preliminary Customer Center Manager)/CCCM (Certified Customer Center Manager), will increase the convenience of taking qualification exams for customer center managers and improve competitiveness in qualification certification business industry. Specifically, this study reviews overview of industry trends of domestic and overseas, success cases of test services, service model and methods of on-line test, and short and long term analysis of the domestic and overseas markets.

Analysis of Cognition Characteristic for Operators' Roles in Mountain Eco Villages - focused on an improvement of empowerment training - (산촌생태마을 운영매니저의 역할에 대한 인식 특성 분석 - 역량강화교육 개선을 중심으로 -)

  • Kim, Seong-Hak;Seo, Jeong-Weon
    • Journal of Korean Society of Rural Planning
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    • v.19 no.2
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    • pp.173-181
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    • 2013
  • The importance of human resources empowerment for operation and management is increasing for sustainable effects and improvement in mountain eco village development projects. This study aimed to understand the cognition characteristics of operator who works for mountain eco villages as part of the mountain village development and to suggest improvement methods in empowerment training aspects. The survey contained operator's empowerment and operator systems in mountain eco villages and the results were analyzed for the study. Operators who joined the mountain eco village operator training course by Korea Forest Service were conducted the survey on March 12th~13th in 2012 and March 13th~15th in 2013. 69 and 58 of questionnaires were collected respectively and analyzed for the study. T-test was applied to Intergroup cognition difference and regression analysis was used for influential factors in necessity of operator's role. Collected data was analyzed by statistical package programme SPSS 18.0 version. According to the comparison of empowerment cognition with contingent upon training experience, 'harmony with residents' showed significantly difference at p<0.05 level. In the recognition comparison for prospect of future mountain eco village development, 'various training experiences' was significantly difference at p<0.01 level between positive and negative prospect group. Regression analysis revealed that 'communication with village leader', 'harmony with residents', and 'idea related to the project' have an effect on necessity of operator's empowerment significantly. Based on the results, the study suggests improved directions for operator's empowerment training as a horizontal leader who conduces a mountain village.

Empirical Study on the Influence of Quality Level of Service and Assistance degree on Satisfaction consequent on Corporate Characteristics : With focus on Start-up Business Incubator Center's Support Service (서비스의 질적수준 및 도움정도가 기업의 특성에 따른 만족도에 미치는 영향에 관한 실증연구 : 창업보육센터 지원서비스를 중심으로)

  • Rhee, Do-yun;Ha, Kyu-Soo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.6
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    • pp.3858-3869
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    • 2015
  • In industrial society, the conversation topic of this period is mainly business start up, and revitalization of business start-up, through creation of new jobs, is playing an important role in employment maximization and revitalization of economy in general; one of those inducements is a start-up business incubation system, in whose center exists a start-up business incubator center. Hereupon, this study is intending to contribute to setting up the efficient operation direction and polity line, and provide a clue to a discussion by empirically analyzing the influence of quality level and degree of assistance of a start-up business incubator on satisfaction. For this purpose, this study developed a questionnaire on the basis of the preceding researches and conducted its research targeting a total of 500 valid samples. As a result of doing research, it was found that the quality level and assistance degree of services provided to a move-in company or a preparator of business start-up has a significant influence on satisfaction with the center & support service, and a manager's capabilities and related technology characteristics had a significant influence on satisfaction.

입주기업의 성장단계별 창업보육센터 지원서비스가 서비스 만족도와 경영성과에 미치는 영향

  • Sin, Gyo-Seong;Yang, Yeong-Seok;Kim, Myeong-Suk
    • 한국벤처창업학회:학술대회논문집
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    • 2017.04a
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    • pp.43-43
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    • 2017
  • 본 연구는 창업보육센터 입주기업을 대상으로 지원서비스가 성장단계별로 차이가 있을 것이라는 가정과 입주기업이 느끼는 만족도와 그에 따른 경영성과에 영향을 미칠 것이라는 가정 하에 입주기업의 니즈(needs)를 반영한 성장단계별 차별화된 효과적 지원서비스로 입주기업의 만족도와 경영성과를 높임으로써 창업성공률을 제고하기 위한 이론적 기여와 정책적 시사점을 제시하는 데 목적이 있다. 본 연구의 검증을 위하여 가설1 성장단계별 지원서비스는 정(+)의 유의한 차이가 있을 것이다, 가설2 성장단계별 만족도는 정(+)의 유의한 차이가 있을 것이다, 가설3 성장단계별 경영성과는 정(+)의 유의한 차이가 있을 것이다를 ANOVA 분석을 실시하였고, 가설4 지원서비스가 경영성과에 정(+)의 영향을 미칠 것이다, 가설5 지원서비스가 만족도에 정(+)의 영향을 미칠 것이다, 가설6 만족도가 경영성과에 정(+)의 영향을 미칠 것이다는 회귀분석을 실시하였다. 분석결과, 선행연구와 같이 지원서비스는 입주기업의 경영성과와 만족도에 영향을 미치는 것으로 나타났다. 본 연구는 창업보육센터의 성장단계별 지원서비스가 서비스의 만족도와 경영성과에 어떠한 영향을 미치고 있는지를 중소기업청 지정 창업보육센터 입주기업 174개를 표본으로 SPSS 22.0을 이용하여 검증하였다. 본 연구에서 실증분석을 통하여 얻은 연구 결과를 요약하면 다음과 같다. 첫째 성장단계별 지원서비스의 차이에 대한 차이분석 결과 정(+)의 유의한 차이가 있는 것으로 나타났다. 둘째, 성장단계별 만족도의 차이는 차이가 없는 것으로 나타났으며 성장단계별 경영성과의 차이 중 투자유치는 정(+)의 유의한 차이가 있는 것으로 나타났다. 셋째, 창업보육센터에서 제공하는 지원서비스가 입주기업의 경영성과와 만족도에 정(+)의 영향을 미치는 것으로 나타났다. 마지막으로 입주기업의 만족도도 경영성과에 정(+)의 영향을 미치는 것으로 나타났다. 결과를 종합해보면 창업보육센터의 지원서비스가 아직도 행정지원과 자금지원 등에만 국한되어 지원되고 있는 것으로 나타나 입주기업의 성장단계에 적합한 다양한 서비스의 제공이 필요함을 주지시켜 주고 있다. 또한, 성장단계별 입주기업의 만족도는 매출증가와 고용증가로 이어졌지만 아직 투자유치에는 크게 영향을 미치지 못하고 있음을 알 수 있다. 따라서 모든 입주기업에게 획일적인 지원서비스가 아닌 차별화된 지원서비스가 필요하며, 이를 위하여 창업보육센터 매니저들이 엑셀러레이터로서의 역할을 하기 위한 창업보육역량 고도화가 필요하고, 창업보육사업은 기업의 성장단계와 관련이 있으므로 입주기업의 성장단계 및 창업보육센터의 지원하는 역할과 기능에 따른 창업보육모델의 진화를 고려한 3세대, 4세대 보육모델로서의 발전된 운영정책 수립이 요구된다.

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