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http://dx.doi.org/10.5762/KAIS.2015.16.6.3858

Empirical Study on the Influence of Quality Level of Service and Assistance degree on Satisfaction consequent on Corporate Characteristics : With focus on Start-up Business Incubator Center's Support Service  

Rhee, Do-yun (Graduate School of Venture, Hoseo University)
Ha, Kyu-Soo (Graduate School of Venture, Hoseo University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.16, no.6, 2015 , pp. 3858-3869 More about this Journal
Abstract
In industrial society, the conversation topic of this period is mainly business start up, and revitalization of business start-up, through creation of new jobs, is playing an important role in employment maximization and revitalization of economy in general; one of those inducements is a start-up business incubation system, in whose center exists a start-up business incubator center. Hereupon, this study is intending to contribute to setting up the efficient operation direction and polity line, and provide a clue to a discussion by empirically analyzing the influence of quality level and degree of assistance of a start-up business incubator on satisfaction. For this purpose, this study developed a questionnaire on the basis of the preceding researches and conducted its research targeting a total of 500 valid samples. As a result of doing research, it was found that the quality level and assistance degree of services provided to a move-in company or a preparator of business start-up has a significant influence on satisfaction with the center & support service, and a manager's capabilities and related technology characteristics had a significant influence on satisfaction.
Keywords
Business Incubator; Support Services; Quality of Service; Assistance of Service; The Impact of Satisfaction; Technical; Characteristics; Holding Capacity;
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